El cliente no dejó un comentario.Weiyuan W.
Customer Reviews for Stor Mor Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Justin W.
got the uhaul with gas tank at E. filled uhaul with $40 worth of gas and still got charged another $24CALVIN K.
way tooooo expensiveGUOLIANG L.
All goodRhion P.
El cliente no dejó un comentario.MELODY M.
Keep up the good work ðŸ‘GUSTAVO L.
El cliente no dejó un comentario.LEONARD S.
El cliente no dejó un comentario.MELSOMAR R.
El cliente no dejó un comentario.Sandra D.
El cliente no dejó un comentario.PHILLIP O.
The entire rental experience was unpleasant including the various calls made and especially, the unsafe and uncomfortable location behind a motel at Westminster (my original pick up location). Will not rent from Uhaul again.Berge B.
El cliente no dejó un comentario.Marlene L.
El cliente no dejó un comentario.GAR L.
Everything was great. No improvements needed!RICHARD H.
The storage place I rented from was so unprofessional too slow and I had everything done online and ready my reservation was at 9am and I didn't get out of there till 9:40 and then I was over charged and uhaul wants me to go thru the storage place with no help. I won't b using them again bad experience!Jessica C.
question is I'm use 12 miles , your get charge me $20 dollars for 4 gallons gas. Is charge too much.JUNRUI L.
El cliente no dejó un comentario.JIMMY L.
El cliente no dejó un comentario.Yongqin Y.
El cliente no dejó un comentario.BEN M.
She was helpful and beautiful, couldn't ask for moreFRANKIE T.
El cliente no dejó un comentario.BENNY F.
The facility can be difficult to enter on a weekend due to heavy traffic. There is also limited customer parking. Customer service was great.ANDRE S.
Everything was great thank you!SARAH P.
El cliente no dejó un comentario.Charles P.
Nancy was super friendly and the mobile process of checking out and returning the equipment is very convenient! The other location located on Rosemead wouldn't even answer their phone.Daiji Y.
El cliente no dejó un comentario.PINHUI L.
El cliente no dejó un comentario.JEFF D.
El cliente no dejó un comentario.LING C.
Make you take lots of picture. I got charge for extra fuel gallon. Been using uhaul for awhile. Never had gasoline charges.VINH Q.
El cliente no dejó un comentario.KEVINVIET T.
When I got this truck, it was extremely dusty. I spent a few hours to clean up before I load my personal belongings. I reported it to the clerk at the storage, she said that window cracked open during the Hot days before I rented. They didn't aware that inside was so dirty.KYOKO O.
Keep up great workJOEY D.
El cliente no dejó un comentario.Claudia C.
Girl in the office is great. She's nice, helpful and cute.LAURENCE L.
Upon returning our Uhual vehicle, your staff, Daisy, was attentive and great. She greeted us with a smile and was very helpful. We ordered extra pads, not knowing how much we needed for the move. We ended up only using 2 bags, instead of all 6 bags. Daisy helped us get reimbursed for the extra 4 bags that we did not use. I would definitely recommend renting from location.MARINA N.
El cliente no dejó un comentario.MINA B.
El cliente no dejó un comentario.Peilin H.
Customer service was excellent. The ladies who work there are so nice and helpful, I really felt cared for. I made a mistake with my reservation but they were so nice and accommodating. I really appreciate their helpROULA M.
El cliente no dejó un comentario.JANITA D.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.SHIYU H.
El cliente no dejó un comentario.DAVID W.
You guys did a great jobKai D.
continue same service polite and professional. thank you, Erick MerinoERICK M.
Daisy, the rental coordinator at the facility was amazing. Super friendly and helpful.Steven C.
The people there was very helpful. They even waited for me to return the truck Thanks again for your helpDOUGLAS G.
El cliente no dejó un comentario.Frank L.
Dont want to be to picky. Van could use a wash and cargo area was a little dirty.DARIO Y.
Excellent customer service and very quick. Gracias.SEAN O.
The Checkout experience was a disconnect. The web app didn't give me a combination number to get the key during the self checkout steps. Other than that and losing 30 minutes, it was great.Bruce O.
El cliente no dejó un comentario.ROBERT V.
El cliente no dejó un comentario.Fendy U.
El cliente no dejó un comentario.Jason Y.
Phone use for picking up Uhaul was a bit confusing.denise L.
Great customer service.Norma S.
El cliente no dejó un comentario.JONATHAN A.
El cliente no dejó un comentario.Juanita B.
My reservation got canceled, due to your closure on thanksgiving day, without any notice. It would be fair, at least I should be notified. I have to reserve an extra day to get my reservation, be able to process. As for the 15' uhaul truck I'd reserve. It would be great, for safer of driving at night, to have brighter light.thach H.
Honestly the customer service was not very helpful. We were not directed and guided on the self mobile check in and out which ended up costing us an additional 20-40 dollars. Wish UHaul was more clear from the beginning about these fees. It felt like we were tricked into a seemingly affordable option only to find out that we had to pay a lot...Sarah I.
El cliente no dejó un comentario.Anthony T.
excellent customer service! checking in was easy and the van was brand new and in excellent condition. drop off was a breeze as well! can't say enough about how pleasant of an experience this was! highly recommended!!Michael L.
At first I made reservation for cargo van for next day she first said it will be transfered over to other spot the wait there was so long only one employee there was a line then they said it was never transfered over to there spot so I had to go back to get the van when I returned it to spot I owed 26.00 more so she said go to the other spot they take cash so there were two guys and only one could do my transaction so I waited and waited then he goes takes customer out to back to urned around there were others behind me they were getting inpatient so they went out to back to find him he was goofing around with other guy while we were waiting patiently but then knowing I was next this man pulls up needs propane he waits on him first I had a fever sinus cold I was very sick when he did Waite on me he says nothing was ever put on hold for my money so I got up and left told him I'm going to deposit cash in bank call me when u take out bottom line is that you need to hire responsible people to work at these placesLiza V.
I always find Van's and trucks with windshields not cleaned.Asaad M.
Michelle was a cutie,LOLTony G.
El cliente no dejó un comentario.Fermat C.
Friendly staff very helpful.naomi H.
El cliente no dejó un comentario.KWOK YING C.
El cliente no dejó un comentario.Tia-Marie B.
El cliente no dejó un comentario.Freddy V.
I was promised with a credit direct from U HAUL has of today nothing happens. Credit promised because I made my reservation online and then a day later I received a call U HAUL let me know that my pickup will be in a different location. Your rep told over the phone that U HAUL is goin to issue a 10 credit. It never happen.CARLOS ALBERTO F.
Both young ladies were very helpful, courteous and easy to work with.Cheryl J.
My initial reservation was at the u haul on Rosemead. They staff at the Rosemead location was awesome and very helpful in locating the truck we needed. They were extremely helpful.Oscar D.
El cliente no dejó un comentario.Sergio V.
El cliente no dejó un comentario.Shiong C.
We are glad we went to the UHaul dealership on Valley Blvd in Rosemead. Michelle at the front desk was very helpful and even made a phone call reminding us of our reservation for a van. She went out of her way to extend a service. Definitely we will recommend this dealership and return to this branch. Thank you. Jenny PachoArturo P.
My experience was the absolute worst! You over charged and when i paid for another 24 hour rental , not only did you harass me by calling me 5 times , you threaten me that i had to have the truck in within a few hours or you were going to charge me more. So i get there on time but didn't have time to clean it out, because you didn't give me enough time , so you rushed me toget my stuff out if the truck and clean it which i didn't get to finish because you wanted to go home so you kicked me out and told me not to worry about it and then you charge me for it. Who does that. Rent a truck and then harass them by calling them all the time , i couldn't get my things done and lost money. Not only was i confused why i had to have the truck back but i was fustrated and mad as hell. I will tell everyone about my bad experience and recommend not to rent with you. And i will leave a review on Yelp and everywhere i can!!?Mireya G.
El cliente no dejó un comentario.Choi yao W.
El cliente no dejó un comentario.john S.
El cliente no dejó un comentario.Samantha P.
El cliente no dejó un comentario.GEORGE C.
El cliente no dejó un comentario.Brandi P.
El cliente no dejó un comentario.richard S.
El cliente no dejó un comentario.Marlon T.
Improve!?? Hm...perhaps if there are dents on the vehicles, note to the next customer that Management is aware of it, so this poor soul wouldn't worry that "You Dent it, You Pay for it!" But, you didn't charge this anxious U-Haul user, so no worries. I appreciate your help. Thank you for your excellent services. Sincerely. -iingrid C.
El cliente no dejó un comentario.Lorraine C.
The 1st time renting u-haul at this place and Michelle has been good help and she really care with customer satisfaction.Darwin T.
Great service, would recommend. Customer will above and beyond in notifications and informing customer of return time.jason K.
El cliente no dejó un comentario.Maxwell C.
Very helpful and professional.Rosa V.
El cliente no dejó un comentario.Charles N.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.VU NGAN H.
I was assured my card would not be charged upfront, but it was. My pick up time was delayed by 45 minutes, because vehicle not available.Debra M.
On Friday morning about 11:50 A.M. I was personally at the 600 S. Garfield Ave. Alhambra CA 91801 to make a 10 foot truck reservation. The manager, Mr. Frank Tullo, promised me that I could picked up my truck 2:00 just after his lunch break at 1:00. At the meanwhile, a customer popped up and interrupted our conversation few times, but the manager still confirmed my booking of 10 foot truck at two while I was leaving. At the meantime, he copied all my documents, driving license, credit cards, e-mail address and etc. At 2:00 P.M. my wife and I arrived at the Alhambra store; Mr. Tullo shockingly told that the 10 foot truck was reserved by another customer because of his inadvertently mistake not double checking with his computer. He offered me another 15 foot truck with a higher price $10 more; certainly it would cost more gasoline for my driving too. I politely explained to him that a 15 foot was too big for my apt driveway, but he insisted that it was suitable for my moving which is a groundless statement. He made a mistake, offered no help to me but a ridiculous explanation. According to his explanation, the customer Mr. S. Huang who jumped in front of me, was the culprit of this problem. And I should told Mr. Huang not interrupt. Do I get pay to do his job? Finally, he referred me to the Rosemead store without any discount, even though I persisted and told me that it would cost more in the mileage, gasoline and an extra hour to pick up a truck in Rosemead due to my moving right at Alhambra. Because my wife had already set up a plan, without any other choice we just rushed to Rosemead and rented a 10 foot at there. I still cannot understand how a manager could not deliver a face to face booking with customer; furthermore, he cared nothing for his silly mistake but his customer paid it. All the mistakes r caused by Mr. Haung, so I cancelled all the rest booking with him as I lost my confidence in him. You may call me to obtain any further details; by the way, I could only make one trip instead of two because of time restriction. Now I hire a moving company to finish my moving. Mr. Frank Tullo rushed us to Rosemead store as there's no guarantee for us to get the truck.Tony N.
I want to thank Edwin (?) for his kind service and recommendation he offered on March 27, 2018 ( 2 pm).JOHN S.
El cliente no dejó un comentario.
El cliente no dejó un comentario.FRANCISCO R.
Once the costumer is in the Data base not need so much verification. Less paper work (go Paperless).Eduardo S.