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Andrii S
Customer Reviews for Stor Moore YVA LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating
Leon KChange the way you handle Business with your customers.
Louise DI have rented numerous time from the Jclyd Morris location and always had the vehicle for the alotted time. I was only allowed to rent pick up for 4 hrs and had to pay full price?
Gary MGot charges $155 for gas, I was not informed by anyone that the tank needed to be filled up upon return. I have never had this issue before. And it is an outrageous fee and robbery on UHaul’s end. I WILL NEVER RENT FROM UHAUL AGAIN!!!!!
STANLEY S5 stars
David AYour app crashed trying to rent and return. I had to use the website for both. It was a long pain in the ass. If I have to rent using the app or a non-manned location, I won't.
Christopher PNothing, down to earth people and great Customer service.
Marqueta SNothing. This is the best office I have ever had the pleasure to interact with and will continue to do business here as I have for years due to friendly, efficient staff, good rates, clean and accessible facilities!
Leila BUpon arrival I was greeted with all smiles being that I was the one late for my pickup time but that was not an issue stated by the manager. The staff at this location went above and beyond. My truck rental was clean and ready to go. I will do all of my rental through this location from now on.
NATHALIADENEESE MPeople there really help their customers! Rec them highly! Super helpful.
BARBARA KClosed. Hard time finding drop off box, not clearly visible.
ANTOINETTEMICHEL PGreat job and extremely helpful
Robert HThis location was on point. I pulled up out from of location. A lady came out check out the trailer, asked me how was my trip & if I had any problems with trailer. I disconnected trailer. She said all was good I would receive an email.
Dwight FMaybe include a few more instructions for where to park the drop-offs. I had a 26' truck and was very concerned I would block something important, and there really was no signage. I based my parking spot off of a few other U-Hauls that were around, and even then I ran the risk of blocking the location's mailbox due to lack of space.
Austin MThe staff here were friendly and accommodating.
David WDrop off was quick and easy, thanks
Nicholas Ghow many people actually just drop off and never comment on problems just on condition no new dents, clean , afraid might be charged extra cracked tires however should be
MERVIN ZVans have had dirt and animal hair in cargo area several times.
DIANEMORANO SN/A
Camilla FNothing to improve from my experience.
Richard RBerry effective and efficient Great personalities
MICHAELCOLIN MI was only there three minutes but speed is a good thing. I had a lot better experience than three weeks ago when I had a lot of trouble finding the location
chris nAlways a good experience ! GoYorktown Va u- haul!!!
Jon AWas somewhat difficult to move van from the last parking spot. Other than that everything was great!
David PVehicle was old, did sound safe. Back door security lock did Not work. I had to secure the door with a rope, after had the door coming open while driving, another driver noticed and signaled to me. Did not have additional equipment requested. Not a good experience.
Luis PLovely folks, polite and helpful even while maintaining physical distance due to the pandemic. Location was easy and convenient and we were in and out with our trailer in about 10 minutes.
Rachael RThe clerks at this location were very helpful and courteous.
Daniel DReally nice staff
PAMELA MGreat experience from beginning to end!
James CI was sent around to 3 stores thar said the other store Would do a one way trip. None of them did... wasted half a day chasing a ghost because the different stores don’t communicate
Evan YEqually, great!
Mark CUpdate the instructions to say that the key drop is in the door of the building, not in a lockbox on the outside of the building.
C MVery friendly and helpful customer service. Easy pickup and return and the equipment was in excellent condition.
David BThe office staff was wonderful! They went out of their way to help me. I was surprised, however, when I received my receipt the next day to see that the rental of a 19.95 van actually came to 38.99. People need to pay attention to the mileage charge. Although I only drove it 21 miles and brought it back with more gas in it than it had when I rented it, it was more than I had expected.
andra plonger rental hours then ten hours per day
Charles HThe only thing that would have made it better would be snacks and drinks, the location is easy to find and quick to process and leave.
Josh JVery helpful employees, was a pleasure.
Jeff DScheduled to pick up truck in Smithfield but was told to use this location instead. It was very out of the way, but otherwise fine
Brittany GI can not say enough good things about the service I received.
Brett BVery good!
Lan LCustomer service was excellent. Will be a repeat customer
Rachel Byour rate per mile is way high. This may cause me to rent from some one else.
john wGreat customer service
Ken BThe truck that was rented had a leaking fuel cap. Everytime I stopped or made a right turn, fuel would pour out of the tank like it was coming out of a hose. Brakes were in not very solid for a truck of that size. Truck needed a tune up and maybe a transmission service.
Peter BNot a thing. They called me the day before, were ready for me when I arrived, and had fresh donuts. What more can you Ask for. Thank you.
Charles MAppreciate the getting the truck
Roland Wvery good service at this location
Lee EThe chains from the trailer to my truck took over 20 minutes to connect. I w2ould recommend they have extra hooks or something that can make attaching the chains easier.
Jim BVery easy and friendly to work with. Karen was great!
PAUL TThe people at this location are extremely helpful and attentive. I've used other Uhaul locations and this one is far and away the very best.
Michael MNothing, everything was great at this location.
DAVID DGreat team at this location .Everyone works together to expedite customers quickly. Very organized.
David SI ordered a 10' truck and they gave me a15', using your numbers it cost me 24 more gallons of gas, at $2.59 per gallon $62.16 added expense for the 1439 mile trip, plus my wife would not drive the bigger truck so I had to get a hotel room that cost me $103.50, I have copy of bill. I feel I was over charged $165.66 plus my time. Not a good experiences. Look forward to your reply.
Jackie S