Customer Reviews for Stor Moore Self Storage YVA LLC
(U-Haul Neighborhood Dealer)

876 reviews

7307 George Washington Memorial Hwy Ste 1   Yorktown, VA 23692

(757) 898-0199

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 12:00 pm
  • 3/29/2024: 9:00 am - 12:00 pm
  • 3/30/2024: 9:00 am - 12:00 pm
  • 4/1/2024: 9:00 am - 12:00 pm
  • 4/2/2024: 9:00 am - 12:00 pm
  • 4/3/2024: 9:00 am - 12:00 pm
  • 4/4/2024: 9:00 am - 12:00 pm
  • 4/5/2024: 9:00 am - 12:00 pm
  • 4/6/2024: 9:00 am - 12:00 pm
  • 4/8/2024: 9:00 am - 12:00 pm
  • 4/9/2024: 9:00 am - 12:00 pm
  • 4/10/2024: 9:00 am - 12:00 pm
  • 4/11/2024: 9:00 am - 12:00 pm
  • 4/12/2024: 9:00 am - 12:00 pm
  • 4/13/2024: 9:00 am - 12:00 pm
  • 4/15/2024: 9:00 am - 12:00 pm
  • 4/16/2024: 9:00 am - 12:00 pm
  • 4/17/2024: 9:00 am - 12:00 pm
  • 4/18/2024: 9:00 am - 12:00 pm
  • 4/19/2024: 9:00 am - 12:00 pm
  • 4/20/2024: 9:00 am - 12:00 pm
  • 4/22/2024: 9:00 am - 12:00 pm
  • 4/23/2024: 9:00 am - 12:00 pm
  • 4/24/2024: 9:00 am - 12:00 pm
  • 4/25/2024: 9:00 am - 12:00 pm
  • 4/26/2024: 9:00 am - 12:00 pm
  • 4/27/2024: 9:00 am - 12:00 pm
  • 4/29/2024: 9:00 am - 12:00 pm
  • 4/30/2024: 9:00 am - 12:00 pm
  • 5/1/2024: 9:00 am - 12:00 pm
  • 5/2/2024: 9:00 am - 12:00 pm
  • 5/3/2024: 9:00 am - 12:00 pm
  • 5/4/2024: 9:00 am - 12:00 pm
  • 5/6/2024: 9:00 am - 12:00 pm
  • 5/7/2024: 9:00 am - 12:00 pm
  • 5/8/2024: 9:00 am - 12:00 pm
  • 5/9/2024: 9:00 am - 12:00 pm
  • 5/10/2024: 9:00 am - 12:00 pm
  • 5/11/2024: 9:00 am - 12:00 pm
  • 5/13/2024: 9:00 am - 12:00 pm
  • 5/14/2024: 9:00 am - 12:00 pm
  • 5/15/2024: 9:00 am - 12:00 pm
  • 5/16/2024: 9:00 am - 12:00 pm
  • 5/17/2024: 9:00 am - 12:00 pm
  • 5/18/2024: 9:00 am - 12:00 pm
  • 5/20/2024: 9:00 am - 12:00 pm
  • 5/21/2024: 9:00 am - 12:00 pm
  • 5/22/2024: 9:00 am - 12:00 pm
  • 5/23/2024: 9:00 am - 12:00 pm
  • 5/24/2024: 9:00 am - 12:00 pm
  • 5/25/2024: 9:00 am - 12:00 pm
  • 5/27/2024: 9:00 am - 12:00 pm
  • 5/28/2024: 9:00 am - 12:00 pm
  • 5/29/2024: 9:00 am - 12:00 pm
  • 5/30/2024: 9:00 am - 12:00 pm
  • 5/31/2024: 9:00 am - 12:00 pm
  • 6/1/2024: 9:00 am - 12:00 pm

Show All Hours

Services at this Location:

Contact Us

(757) 898-0199

7307 George Washington Memorial Hwy Ste 1
Yorktown, VA 23692

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 12:00 pm
  • 3/29/2024: 9:00 am - 12:00 pm
  • 3/30/2024: 9:00 am - 12:00 pm
  • 4/1/2024: 9:00 am - 12:00 pm
  • 4/2/2024: 9:00 am - 12:00 pm
  • 4/3/2024: 9:00 am - 12:00 pm
  • 4/4/2024: 9:00 am - 12:00 pm
  • 4/5/2024: 9:00 am - 12:00 pm
  • 4/6/2024: 9:00 am - 12:00 pm
  • 4/8/2024: 9:00 am - 12:00 pm
  • 4/9/2024: 9:00 am - 12:00 pm
  • 4/10/2024: 9:00 am - 12:00 pm
  • 4/11/2024: 9:00 am - 12:00 pm
  • 4/12/2024: 9:00 am - 12:00 pm
  • 4/13/2024: 9:00 am - 12:00 pm
  • 4/15/2024: 9:00 am - 12:00 pm
  • 4/16/2024: 9:00 am - 12:00 pm
  • 4/17/2024: 9:00 am - 12:00 pm
  • 4/18/2024: 9:00 am - 12:00 pm
  • 4/19/2024: 9:00 am - 12:00 pm
  • 4/20/2024: 9:00 am - 12:00 pm
  • 4/22/2024: 9:00 am - 12:00 pm
  • 4/23/2024: 9:00 am - 12:00 pm
  • 4/24/2024: 9:00 am - 12:00 pm
  • 4/25/2024: 9:00 am - 12:00 pm
  • 4/26/2024: 9:00 am - 12:00 pm
  • 4/27/2024: 9:00 am - 12:00 pm
  • 4/29/2024: 9:00 am - 12:00 pm
  • 4/30/2024: 9:00 am - 12:00 pm
  • 5/1/2024: 9:00 am - 12:00 pm
  • 5/2/2024: 9:00 am - 12:00 pm
  • 5/3/2024: 9:00 am - 12:00 pm
  • 5/4/2024: 9:00 am - 12:00 pm
  • 5/6/2024: 9:00 am - 12:00 pm
  • 5/7/2024: 9:00 am - 12:00 pm
  • 5/8/2024: 9:00 am - 12:00 pm
  • 5/9/2024: 9:00 am - 12:00 pm
  • 5/10/2024: 9:00 am - 12:00 pm
  • 5/11/2024: 9:00 am - 12:00 pm
  • 5/13/2024: 9:00 am - 12:00 pm
  • 5/14/2024: 9:00 am - 12:00 pm
  • 5/15/2024: 9:00 am - 12:00 pm
  • 5/16/2024: 9:00 am - 12:00 pm
  • 5/17/2024: 9:00 am - 12:00 pm
  • 5/18/2024: 9:00 am - 12:00 pm
  • 5/20/2024: 9:00 am - 12:00 pm
  • 5/21/2024: 9:00 am - 12:00 pm
  • 5/22/2024: 9:00 am - 12:00 pm
  • 5/23/2024: 9:00 am - 12:00 pm
  • 5/24/2024: 9:00 am - 12:00 pm
  • 5/25/2024: 9:00 am - 12:00 pm
  • 5/27/2024: 9:00 am - 12:00 pm
  • 5/28/2024: 9:00 am - 12:00 pm
  • 5/29/2024: 9:00 am - 12:00 pm
  • 5/30/2024: 9:00 am - 12:00 pm
  • 5/31/2024: 9:00 am - 12:00 pm
  • 6/1/2024: 9:00 am - 12:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service. My request was handled quickly and I was able to take care of my move same day.

Mary Pinkston 
Rating:
5.0

Customer did not leave a comment.

Mechal Webb 
Rating:
4.0

I had requested pickup from the Gloucester location in the Hayes area, but was moved to Yorktown, which is a great store overall, but I feel like I was overcharged for a location change I did not ask for. You probably can’t do anything about it, but I would like to suggest that for local moves it would be great if you offered a discount say under 60 miles you pay such and such an amount. That way a mere change of traveling 35 miles instead of 20 won’t make such a difference in cost. Thanks!

Jacinta Swindell 
Rating:
3.0

$19.99 for five hours in a 10ft truck turned out to cost $94. Sad times.

Amanda Spears 
Rating:
5.0

All was very well explained and all measures were taken in a timely manner. Thank you!

Michael Bobinger 
Rating:
5.0

Customer did not leave a comment.

Kevin Brewer 
Rating:
5.0

Daniel and Sam provided excellent, consistent as well as expedited service. Customer service at this location goes above and beyond expectations.

jonathan corley 
Rating:
5.0

Very easy process!

Christopher Melton 
Rating:
5.0

Mobile app was very slow so they let me come inside 30 minutes before they officially opened to get me set up. Great customer service!

David Murray 
Rating:
5.0

Staff is great.

Robert Carpenter 
Rating:
5.0

The people there are great! Due to me being in a rush I did not get the two names that was working with me. Yet they were great with helping me and very understanding with me about my car. I would use with these guys again ! Thanks <3

Layla Ray 
Rating:
5.0

Nicest staff I have ever encountered. Danielle is an exceptional asset to this company. She goes above and beyond to make sure her customers are happy and taken care of. Fred is the manager and is also very helpful. He pulls the vehicles up starts it so its are warm. He even started playing Christmas music to help spread holiday cheer. Always a pleasure when renting from this location!

Blaine pickens 
Rating:
4.0

Customer did not leave a comment.

David Schneider 
Rating:
5.0

The staff were so kind and helpful! They made our rental experience an extremely good one.

Linda Wheatley 
Rating:
4.0

I think this trucks transmission is slipping. it was jerking really bad while driving

Carl Manley 
Rating:
5.0

Customer did not leave a comment.

Shawn Wilson 
Rating:
5.0

It was a very easy transaction. There’s no need to change anything.

Keith Mills 
Rating:
5.0

Customer did not leave a comment.

Jamie Lequeux 
Rating:
5.0

Customer did not leave a comment.

Robin McClammy 
Rating:
5.0

I've been renting trucks from Stor Moore Storage for several years now, and not only did I rented another truck I also started renting 2 storage units, and once again Stor Moore doesn't disappoint. You really couldn't ask a better place to rent. The staff is incredibly nice, and the owner is so professional and sweet. He truly deserves recognition on the quality of business he presents to our community.

Nena Kuck 
Rating:
5.0

While this location was clean, quick and friendly...the rental had a headlight out. My overall experience was great!

Robyn Rhoades 
Rating:
4.0

Great service and staff were courteous.

JOSE AMADO MANANSALA 
Rating:
5.0

The team at this location is outstanding! They went out of their way to help me and my family. I can’t thank them enough!

Tiketa Miles-Whitfield 
Rating:
4.0

Self check in. The representative Charles did not work with the fact that I was active duty military stationed in Virginia while having a Florida driver’s license

Steven Guijarro 
Rating:
5.0

This provider is professional , accommodating and very kind . I alway enjoy doing business w them and look forward to more in the future!!!

Abby Stanfield 
Rating:
1.0

They took the truck broke our lock stole thousands of dollars worth of our belongings never contacted us before hand then charged us more than double what we were quoted due to someone at the Piqua Ohio location not entering our extension properly.

Cheryl Smith 
Rating:
5.0

Customer did not leave a comment.

aileen maynor 
Rating:
5.0

Customer did not leave a comment.

gerard chiu 
Rating:
5.0

Customer did not leave a comment.

Anna Barbera 
Rating:
5.0

Great facility with knowledgeable friendly staff. Thank you!

jim mchenry 
Rating:
5.0

Customer did not leave a comment.

Christine Harper 
Rating:
5.0

The gentleman that assisted with the drop off process was very kind and helpful! Uhaul needs to be clearer on drop off locations that do and don’t accept return of trailers for hauling cars, though.

Shane Kyle 
Rating:
5.0

Customer did not leave a comment.

CARLOSGUIDO DAVILA 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MICHAEL GILBERT 
Rating:
5.0

Customer did not leave a comment.

Scott Frazier 
Rating:
5.0

Customer did not leave a comment.

James Roe 
Rating:
5.0

I have rented from U-Haul many times and this location (Stor Moore Self Storage YVA LLC) provided the most efficient and friendly pickup I have ever experienced. Great attitude, showed a willingness to help and have obviously been trained well. Great Experience!

James Schwab 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Felix 
Rating:
4.0

Customer did not leave a comment.

Chris Strickland 
Rating:
5.0

Customer did not leave a comment.

Roberto Colon 
Rating:
5.0

Well since the attendant said they no longer accepted pull behind trailers he done me a favor & accepted my trailer saying he would call his supervisor to get rid of it ! I appreciated that gesture !

JACK BAKER 
Rating:
5.0

Will be the only uhaul dealer I will ever use , even if I have to pay more in mileage to get there

David Arthurs 
Rating:
5.0

Outstanding service!

DANIELA MCGARVEY 
Rating:
5.0

Always excellent service!

Rebecca Lowe 
Rating:
5.0

Customer did not leave a comment.

Tuwana Kittles 
Rating:
5.0

I have rented from Stor Moore Self storage about 3-4x, I won't rent anywhere else. The people are so professional, and friendly. I don't know if he's the owner, but there's a gentleman that is always there, and so pleasant. Thank you Stor Moore Self Storage.

Nena Miller 
Rating:
5.0

Nothing that I know of at this time. Sam and Fred did an excellent job getting all things ready. Them too rock

Mike Bardle 
Rating:
5.0

Always excellent service. I would rather they didn't use a personal cell phone to take pictures of my driver's license, so I will complete the check-in online next time.

Rebecca Lowe 
Rating:
5.0

Customer did not leave a comment.

Shaunte McGriff 
Rating:
5.0

On the ball staff. A pleasant experience to work with them.

Tony Cerri 
Rating:
5.0

Great communication and so pleasant to work with.

Valerie Flores 
Rating:
5.0

Best U-Haul experience ever. Communication is great and they were attentive

TOCHUKWU ANAKOR 
Rating:
5.0

Customer did not leave a comment.

barry freeze 
Rating:
5.0

None. Great service and communication. I wish all companies operated like yours. The Ladies up front were professional and represent your company well. Randy

Randy Orga 
Rating:
5.0

The original drop off location was 4601 George Washington memorial hwy. when I arrived there I was told they don’t take trailers anymore. Please be sure to remove this as a permissible location for trailer drop off during the online reservation process.

Michael Altier 
Rating:
5.0

This location went above and beyond to make sure I was a satisfied customer.

Carolyn Autry 
Rating:
5.0

Customer did not leave a comment.

Jared Scouten 
Rating:
3.0

This guy called and wanted to know where our truck was and said he reported our truck stolen! We had already changed it on the 800 number. What a dufus! I filed a complaint and heard his manager will school him properly on checking the computer first!!!!!

John McClain 
Rating:
5.0

Customer did not leave a comment.

Nena Miller 
Rating:
5.0

Very helpful and great customer service.

debby Herrin 
Rating:
5.0

Best location ever! Best staff!

Seth Oakes 
Rating:
5.0

The rental experience was perfect. The staff is very very courteous and helpful.

Carl Shultz 
Rating:
5.0

Nice people and had what we needed. Will use again

Frederica Getz 
Rating:
5.0

Customer did not leave a comment.

Weldon Godfrey 
Rating:
4.0

Customer did not leave a comment.

Caroline Swartz 
Rating:
5.0

Customer did not leave a comment.

Steven Norris 
Rating:
5.0

The only problem i had was that the phone numbers given on the contract did not work. And one ohone number the voice mail was full. I had to call the 800# and they gave me a different number and a different address. Very confusing!

patrica mefford 
Rating:
5.0

Customer did not leave a comment.

Karen Brown 
Rating:
5.0

Customer did not leave a comment.

Matthew Oubre 
Rating:
5.0

Customer did not leave a comment.

Dongxiao Yin 
Rating:
5.0

Everyone was so kind, friendly, and helpful. I have already told numerous people about my positive experience 😊

Catherine Miller 
Rating:
5.0

Customer did not leave a comment.

Mark Fuller 
Rating:
5.0

Customer did not leave a comment.

PaulMARIANNA Avery 
Rating:
5.0

Customer did not leave a comment.

Tony Espinoza 
Rating:
5.0

Customer did not leave a comment.

Greg Doxtater 
Rating:
5.0

Customer did not leave a comment.

Robert Leise 
Rating:
4.0

Employees were very nice and helpful

Linda Roos 
Rating:
1.0

Very rude

Bradley Green 
Rating:
5.0

Customer did not leave a comment.

Deneshia Allen 
Rating:
4.0

The two gentlemen that accepted the truck were fast, diligent, and, best of all, very friendly throughout the process. Great experience!

MANUEL ROSADO 
Rating:
5.0

Your online/mobile app self check in process is horrible. I will not be using your services again.

CHRISTOPHERWILLI PINE 
Rating:
5.0

Staff were warm and polite, everything was handled easily. Return was quick and easy as well.

Colin Smith 
Rating:
5.0

Just not have to drive so far to pick up a truck

Kimberly King 
Rating:
5.0

The associate was very professional and knowledgeable.

Lee Arvie 
Rating:
5.0

I rented a van to move some furniture. They did not have a van at this location but got one from another dealer and had it available right on time. Excellent service and friendly people.

Andra Pearce 
Rating:
5.0

Customer did not leave a comment.

Brant Congleton 
Rating:
5.0

If a customer requests a hand truck and pays in advance for it, the company should provide one

David Reeves 
Rating:
5.0

Customer did not leave a comment.

ashley Grubbs 
Rating:
5.0

The truck was clean but not maintained, the front end alignment was really bad, check engine light, traction control failed, hill start assist failed, windshield wipers needed replacement, they were ineffective. Disappointed, not the best for diving though rain/snow.

Scott Lubbers 
Rating:
5.0

Customer did not leave a comment.

KEVINMICHAEL FELIX 
Rating:
5.0

Great service and well maintained equipment.

ronald PEARSON 
Rating:
5.0

Customer did not leave a comment.

Leroy Byrd 
Rating:
5.0

Customer did not leave a comment.

Earl Seymour 
Rating:
5.0

Nothing, staff was friendly and very helpful. Even hooked up the trailer for me and went over everything with me! Great job!

MICHAEL HARRISON 
Rating:
5.0

Customer did not leave a comment.

SHAWN COMPTON 
Rating:
5.0

Customer did not leave a comment.

RICHARD PLACHTA 
Rating:
5.0

Customer did not leave a comment.

AMJAD MAHMOOD 
Rating:
5.0

Customer did not leave a comment.

Chris Greenwood 
Rating:
5.0

Prompt friendly servicej

JAMES JACOBS 
Rating:
5.0

Staff were very informative and offered suggestions in regards to loading the trailer as well as inspected my tow vehicle.

franklin ODOM 
No reviews have been submitted for this location.

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