Customer Reviews for Stor It Self Storage
(U-Haul Neighborhood Dealer)

658 reviews

355 N Ten Mile Rd   Meridian, ID 83642

(208) 855-5859

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 855-5859

355 N Ten Mile Rd
Meridian, ID 83642

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Fast ,easy, and professional

Jose Gaitan 
Rating:
5.0

Perfect service .. Thankyou

Rory Morgan 
Rating:
1.0

Customer did not leave a comment.

Mauricio Uribe 
Rating:
5.0

Customer did not leave a comment.

William Flink 
Rating:
5.0

Much needed kindness at a stressful time Thank you !

Sue Clements 
Rating:
5.0

Great Friendly Service!

Jarrod Tarkenton 
Rating:
5.0

The pickup truck was a little dirty on the inside just did not want to be blamed for it.

DONNA VEN HUIZEN 
Rating:
5.0

Customer did not leave a comment.

Craig Heck 
Rating:
5.0

I don’t know her name, but she was wonderful and the process was easy.

TANA CAMPBELL 
Rating:
5.0

Everyone from reservation to delivery was excellent. Very good experience!

Gary Lillard 
Rating:
5.0

All great

FALAH AL HASAN 
Rating:
5.0

Nice facility, nice staff. Truck cleanliness was so-so, but it was a newer model and performed well.

Randall Carroll 
Rating:
5.0

Nothing, can’t improve on perfection, fast, friendly, and easy as heck

Thiessen Hart 
Rating:
5.0

Customer did not leave a comment.

Armando Bernal 
Rating:
5.0

Easy and professional. I will look to rent from here again on my next opportunity.

Sean Boyle 
Rating:
5.0

Just to clarify... We rented a pickup truck. It wasn't clean but it's a truck. We didn't need it to be spotless. It worked.

Patrick McLaughlin 
Rating:
4.0

Customer did not leave a comment.

Kyle Young 
Rating:
5.0

Customer did not leave a comment.

Linda Graham 
Rating:
5.0

Very friendly people and extending my truck rental for an extra day was really easy.

Gerald Winter 
Rating:
5.0

Customer did not leave a comment.

jerry robinson 
Rating:
5.0

Customer did not leave a comment.

John Hann 
Rating:
5.0

Customer did not leave a comment.

Richard Robertson 
Rating:
5.0

Very pleasant and had the truck and dolly ready to go prior to my arrival.

Don Newman 
Rating:
5.0

It was a good experience the staff was really nice. And the pickup and delivery was easy.

Vince Dick 
Rating:
5.0

Customer did not leave a comment.

Verna Gallagher 
Rating:
5.0

Thank you! She was very pleasant to work with.

Gary Lillard 
Rating:
5.0

First time ever renting and it was a great experience. The managers were wonderful, friendly and helpful.

Toni Rohm 
Rating:
5.0

Have more available trucks

John Castillo 
Rating:
5.0

Friendly and helpful

Thomas Smith 
Rating:
4.0

The U-Haul company can invest in some adjustable seats. Not having them is dangerous.

Barbara Malone 
Rating:
5.0

Nothing

Becky Freeland 
Rating:
5.0

Customer did not leave a comment.

Carolyn Harris 
Rating:
4.0

Customer did not leave a comment.

Sandy WHite 
Rating:
5.0

Customer did not leave a comment.

Myra Christensen 
Rating:
5.0

Easy reservation and checkout process. Friendly employee. I appreciate this location having a pickup truck available to rent so we didn't have to drive across town to pick it up.

Ronald Foster 
Rating:
5.0

Thank you! We appreciate your kind and courteous demeanor.

Debra Beal 
Rating:
5.0

Customer did not leave a comment.

John Bitler 
Rating:
5.0

Customer did not leave a comment.

vadim didenko 
Rating:
5.0

Quick and easy checkout.

Kyle Kerkemeyer 
Rating:
5.0

Customer did not leave a comment.

chris fleischman 
Rating:
4.0

I was bit aware until just a she was handing me the Jerusalem that they're was a $0.59/mile additional charge - I blame the customer srvc/booking person I spoke with more than the young lady at the counter. The truck was very nice, but had a cig smoke odor. Also, I was told the tank was full but I only drive 40 miles and it took 4.89 gals to fill - that's avg 8 miles/gal. I suggest to next renter to take the truck to gas station less than 1/4 MI away first, fill it up to see if it really is full. I suspect my truck was at least 2 gals short of a full tank.

Patrick Drury 
Rating:
5.0

I was treated with quick and professional service.

Victor Buckingham 
Rating:
5.0

Customer did not leave a comment.

Kevin Sanders 
Rating:
5.0

Friendly people and a good memorable experience

Dennis Raubenheimer 
Rating:
5.0

Customer did not leave a comment.

Jerry Martin 
Rating:
3.0

The truck was very dirty inside. The outside was dirty too. I cleaned the outside and inside before I returned it.

Roy Shepherd 
Rating:
5.0

Had what I needed for a reasonable price

Rebecca Freeland 
Rating:
5.0

Customer did not leave a comment.

Vannida Harris 
Rating:
1.0

I rate this location as poor due to the fact they gave me a filthy pickup!!! Mud on both floors, human hair, dog/cat hair, fingerprints, dusty dirty… NOTHING like I have ever rented before!!!! Appalling actually!!!! When I returned it I again told them how dirty it was and the guy was yeah where is the key? We’ll take care of it😡AFTER I had already used it‼️‼️‼️‼️

Barbe Dingeldein 
Rating:
4.0

Customer did not leave a comment.

Michael Crechriou 
Rating:
5.0

Customer did not leave a comment.

Jesse Niebolt 
Rating:
2.0

Clean the trucks so there isn't tissue an food wrapping in it. Stock the location so you have moving pads.

Brent Losch 
Rating:
5.0

Customer did not leave a comment.

JULIE HAMILTON 
Rating:
5.0

I called a location on McMillan road and Shannon answered. She did not have the pickup I needed but she caringly made a reservation for me at 355 N. Ten Mile. Joe at Ten Mile paid close attention to detail and gave me all the instructions and tips that I needed. Both of these people are top notch agents and excellent ambassadors for your company. THANK YOU VERY MUCH AND GOD BLESS!

THOMAS VUKDELICH 
Rating:
5.0

The proprietors were very helpful and friendly. I will definitely return here when the need be.

Patrick Burns 
Rating:
1.0

They ask me if I can take the car to the car wash

josejaime aguilarguillen 
Rating:
5.0

I really can’t think of anything, it was quick and easy..

Juan Torres 
Rating:
5.0

Awesome

Scott Larison 
Rating:
5.0

Truck was really dirty. Not maintained and leaked fluid on my driveway

Stephen Rutherford 
Rating:
5.0

No improvements needed. I had quick service and friendly as well. The paperwork went smoothly and was easy. The vehicle was clean and handled nicely. It was a good experience and glad I chose this location for my rental needs.

Gail Kinnard 
Rating:
5.0

All the I worked with in my move were friendly, professional and very helpful. My move date changed 3X and everyone was so accomodating with my changing needs/reservations. I would highly recommend U Haul to anyone needing a rental truck.

Valeah Byrd 
Rating:
5.0

Customer did not leave a comment.

DAVE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Jimmy Barber 
Rating:
2.0

To Whom It May Concern, I must admit that I’m a little upset about being charged a $20 “after hours service fee”. When I checked the truck out at 9:00 AM I asked the agent if I could return the truck after hours as they closed at 5:00 PM and I wasn’t planning on finishing the move until roughly 6:00 PM. The agent said “sure, that would be fine, just park the truck in the designated parking space and then drop the key in the drop box .” I finished about 5:30 PM, parked the truck in the designated parking space and dropped the key in the drop box. I went to Albertson’s Market Street to grab something to eat and as I was eating I noticed an email from U Haul. Upon reading the email I saw that there was a charge for not checking out in a certain way but that I had to be at the return location to do it. When I finished eating, I returned to the U Haul yard on Ten Mile Road and proceeded to go through the procedure on my cell phone. I shortly noticed that I could not complete the procedure because it required me to take pictures of the odometer and inside of the rear van section. As I had already dropped the keys into the drop box, and the truck was all locked up, it was impossible for me to complete the procedure. I had no other choice at that time but to go home. The agent should have explained the 15 minute procedure to me when I asked if I could return the truck after hours and not have just said to "drop the keys in the drop box".

Thomas Buzelli 
Rating:
5.0

Customer did not leave a comment.

Sunshine Jones 
Rating:
3.0

They overcharged me. Instead of $14 I was charged $42 for the protection insurance.

Baudelio Sandoval 
Rating:
5.0

Customer did not leave a comment.

ROBERT CROSBY 
Rating:
2.0

Truck was not clean. The guy refused to tell me the total at Check In and made me wait for the receipt to be emailed.

Kris McCaulley 
Rating:
3.0

I reserved using share 24/7 for an 8 am pickup. When I logged in at 8 am I was prompted that my reservation was for hand pickup at 9 am when the store opened. When talking with the uhaul employee, he stated that the keyed was not received correctly when dropped off previously making the key not accessible for early pickup. Also it was requested by the employee that I return the truck at the original return time, shortening my useable window of time with the truck.

Keith Kendall 
Rating:
4.0

I got charged for a dolly and there wasnt one

Kyla Cunningham 
Rating:
5.0

We had a difficult time finding out where the pickup truck was for us to rent. We had rented it one line was told it would be at Cole Avenue then we were told it would be on at another location off of Eagle Road and finally was told it was at this facility on ten mile road. Needless to say we did a lot of unnecessary driving and wasted a lot of time that could have been avoided had we known where the truck actually was.

John Vitto 
Rating:
5.0

Customer did not leave a comment.

Tammy Dallman 
Rating:
5.0

Customer did not leave a comment.

ELELYAWY SAAD 
Rating:
5.0

Customer did not leave a comment.

Timothy Talbot 
Rating:
4.0

They do not have receiver hitch for the truck I was using my head to get to receiver hitch at another U-Haul. Other than that I'm always happy with the people working..

Eric Morin 
Rating:
5.0

Customer did not leave a comment.

Charles Frode 
Rating:
5.0

Good overall experience, the staff were very helpful. However, the truck we got had a weak battery, and died on us after we had parked at our house. I'm guessing the staff didn't know about it. So that was a pain to deal with, but hopefully they can get it fixed!

DENVER NATHANIEL DONNAN 
Rating:
3.0

Make a back up way that someone can check in if the location detector isn't working. I got it figured out, but if I wouldn't have been able to I would have been s.o.l.

Jarom Prestwich 
Rating:
4.0

Customer did not leave a comment.

Sandra Hood 
Rating:
4.0

The above info speaks for the service received; However, your policy of of not pro-rating rebates for early cancelations will change my mind on who I use next-time...I attempted to close my account two days into my auto payment and couldn't get a refund on remaining balance, costing me most of my $101.00 monthly payment. Not all storage rental company's have this policy. I have been a satisfied customer over the years but will look for alternatives next-time.

Robert Quinn 
Rating:
5.0

Jason was great and the process was very easy and a very good value as well.

Glenn Inverso 
Rating:
5.0

Customer did not leave a comment.

Devin Anderson 
Rating:
5.0

Customer did not leave a comment.

Robert Irish 
Rating:
5.0

Customer did not leave a comment.

Dave LaBeaf 
Rating:
5.0

Customer did not leave a comment.

Josu Amuchastegui 
Rating:
4.0

Customer did not leave a comment.

David Bildner 
Rating:
1.0

Paper towels were left bundled up in the cupholder. I ordered an appliance dolly with the truck but there wasn't one inside the truck and the employee made no mention of it. When I went through the mobile return I mentioned it but was charged the extra $10 anyways. I was also told someone would reach out to me within 24 hours and that didn't happen as well.

Chandler Burton 
Rating:
5.0

Awesome customer service! I will be back again. Thank you

Michael Connelly 
Rating:
5.0

Great value along with great service. Win Winn situation!

Bruce Boulan 
Rating:
5.0

It was great. Thank you.

Jason LaBarthe 
Rating:
4.0

Parking is a little tight. Staff was great.

David Warner 
Rating:
5.0

Customer did not leave a comment.

Kevin Shrumm 
Rating:
5.0

Customer did not leave a comment.

Arika Trout 
Rating:
5.0

Truck was very clean, I had an issue with the rear door getting stuck half way down. The door cables came off spools and jammed into the side bracket.

Ronnie Stokes 
Rating:
5.0

The truck was pretty dirty on the inside and the bed was dirty as well. Looked like nothing was wiped down. Also thought it was weird that it didn’t have a full gas tank when we got it. It was filled to half. Doing the mobile check in to rent the truck was frustrating. It was like having a back ground check to rent this truck. Had to have two different references to rent the truck. We did the mobile to not have to have contact but we ended up having to get someone to get the keys.

halen klein 
Rating:
5.0

The pickup was just a little dirty by the last drivers

chris fleischman 
Rating:
5.0

Customer did not leave a comment.

chris fleischman 
Rating:
1.0

Customer did not leave a comment.

Raúl Labrador 
Rating:
3.0

We realize this is difficult to control, but your smoking customers are making it really tough on your non-smoking customers. This pick-up reeked of smoke smell, and air freshener odor intended to cover up the smoke smell. It was so bad my wife almost vomited,even though we kept the windows open in below freezing outside temperatures. It was really, really bad; stiflingly bad. It was so bad it was very likely bad for our health. It couldn't have been healthy to be breathing such rank air.

Curtis Egge 
Rating:
3.0

The 24/7 truck share did not work at all for me. An employee at the location helped me with checking out the truck within a few minutes, but I spent almost an hour on the phone trying to drop off the truck since it was after hours. If the website is not going to work, customer service should at least be more streamlined for getting the truck checked in and out. I will not be using that service again.

Jordan Poundstone 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top