Representatives went out of there way to set up the best rental that I needed to tow my stranded trailer.CHARLES D.
Customer Reviews for Stor All Elko
(Distribuidor de U-Haul del vecindario)
Elko, NV 89801
Services at this Location:
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 2:30 p. m.
- Dom.: cerrado
- 5/29/2021: cerrado
- 5/31/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make sure that the property to be picked up is available or with a good reason on why not. Customer service was not met. Upon returning of the property she gave me a number to call and they gave me another number that just hung up on me and didn't answer! She was a big help and was so nice but the problem isn't at her levelvalerie T.
El cliente no dejó un comentario.TERRY ALLEN K.
El cliente no dejó un comentario.CARL RICHARD L.
Great job, all around. Thank you!GREGORY PRESTON M.
El cliente no dejó un comentario.DOUGLAS M.
El cliente no dejó un comentario.Danette G.
El cliente no dejó un comentario.JACOB DANIEL Z.
Wash the outside of the uhaul before renting it to the next customer.MARISELA ELISE E.
El cliente no dejó un comentario.PATRICK M.
El cliente no dejó un comentario.DANIEL LANE H.
El cliente no dejó un comentario.CINDY HOPE W.
Great prompt service!!!ROBERT ANTHONY T.
I was stuck in traffic on my way home and they honored my 24 hour rental. Thank you ladies for being so helpful start to finish.Michelle A.
El cliente no dejó un comentario.MICHAEL JOHN D.
El cliente no dejó un comentario.Elaine T.
Don't switch my drop off location after I book thru the website. I am a customer not a delivery person helping transport equipment for no pay to other sites other than where I booked.ROBERT K.
El cliente no dejó un comentario.DALE ANDREW W.
El cliente no dejó un comentario.Michael C.
Amazing reps, nothingKAREN R.
Their customer service was excellent. So kind and helpfulDIALINA ROSE B.
El cliente no dejó un comentario.JACKIE NEWTON H.
El cliente no dejó un comentario.aaron H.
El cliente no dejó un comentario.POLLY LYNN L.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.RONALD F.
El cliente no dejó un comentario.DWIGHT G.
El cliente no dejó un comentario.FREDRICK JODY A.
El cliente no dejó un comentario.PETER CORNELIUS L.
Had a flat tire but I put air in itWILLIAM EDWARD C.
The employees let us turn a truck in early, and that was awesome, didn't order a dolly, but one was available, which was so useful.Camron M.
El cliente no dejó un comentario.FREDERICK JOHN F.
El cliente no dejó un comentario.Carlos T.
Excellent serviceGERALD T.
El cliente no dejó un comentario.SHERRY ADELE G.
El cliente no dejó un comentario.randall I.
The staff was very niceSCOTT MARTIN D.
El cliente no dejó un comentario.Paul H.
My wife was getting ill and had to stop to be sick, we pulled on the shoulder in Moab Utah. It was soft and sandy, no real shoulder. Not covered by U-Haul Roadside Assistance. $700 tow bill to be pulled twenty feet. U-Haul calls this driver error. Lesson here is puke in their truck and save $700. I will persue this further with U-Haul. I believe they do not care because they are getting crazy profits right now from people fleeing their home states for whatever reasons. Ridiculous behavior from a corporation that will sell you extra insurance above their own roadside assistance.MICHAEL I.
Your customer service was outstanding!Gregory B.
I ordered the trailer over a week in advance to be picked up at the Wells,NV location rather than driving an 80 mile round trip to Elko. I expected better customer service than being told I had to go to Elko to get the trailer the day before I needed it. There was plenty of time to get it to Wells from where ever. If someone orders a trailer at a certain location, it seems that you should make it happen especially since I gave plenty of lead time.MICHAEL M K.
El cliente no dejó un comentario.SCOTT CHRISTOPHE S.
The tires were in poor to very poor shape. I felt better knowing they'd all been replaced to help prevent a second blowout.James R.
El cliente no dejó un comentario.David A.
Easy access, easy to follow signs.Kaysen D.
El cliente no dejó un comentario.JERILYN W.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Amy H.
In my area, there is more than one Uhaul facility. I have used this facility three times. Yesterday, the tow dolly I borrowed had not been maintained. The ratchets were almost impossible to turn. I will be going to a different facility and inspecting the equipment closely for myself before I borrow it.Lisa R.
El cliente no dejó un comentario.Elizabeth W.
El cliente no dejó un comentario.Ross A.
El cliente no dejó un comentario.Scott W.
Cab floor was stickyFernando M.
El cliente no dejó un comentario.Carrie M.
The overall customer experience was very poor. I had to physically deal with them on 3 separate occasions and it becomes really frustrating when someone is in no way willing to help or accommodate you, especially when you're days away from a cross country move.LISA A.
Service was excellent!!!Robert T.
I could barely see out the windows of the truck they were so dirtyDanny E.
El cliente no dejó un comentario.Allan F.
The vehicle didn't seem like it was properly maintained. The windshield wipers were worn, On the passengers side There were strips hanging off the wipers. The tail lights weren't working consistently and I was driving in the dark. The Tire warning light was on the whole distance. I had specified where I was dropping it off and someone fro the Elko office called and wanted me to drop it off at a location 45 minutes away because they said it needed an oil change.Angelea M.
El cliente no dejó un comentario.Ricky H.
El cliente no dejó un comentario.Michele G.
I have major concerns can somebody please call me area code 208-705-8834William W.
El cliente no dejó un comentario.Tricia H.
El cliente no dejó un comentario.Gregory D.
El cliente no dejó un comentario.William C.
Truck was not cleaned inside the cab and the box swept out. Sticky crap on the steering wheel, dash and seats, cigarette odor, had to purchase air freshners to kill odor. Car dollie had no tail lights no turn signals. Stopped at a UHaul while on our destination, he refused to work on lights because...." UHaul will not pay him to make repairs". Have rented before from Haul, VERY disappointed in this rental.Jeff C.
Not a thing everyone and every thing was perfect thank you vary much Jacob MJacob M.
Store-all in Elko, NV called the corporate office and was able to get the contract changed.DAVID L.
El cliente no dejó un comentario.Ping W.
the elko staff was so awesome!Nathan N.
El cliente no dejó un comentario.Candace A.
El cliente no dejó un comentario.ronald D.
El cliente no dejó un comentario.Sandra M.
El cliente no dejó un comentario.Nathaniel B.
Rented an auto transport, one wheel bonnet was broken, had to get a different trailer. Maintenance should have caught that before we hooked up, but they had a 2nd trailer for us to take. Overall, good to work with, nice folks!Mike H.
i think you had better get more education with your employees i was forced to rent a truck as well as the trailer i wanted and i have the top rated towing capacity of any truck on the market not happy at all with this you just wanted to make me rent a truck as well that got crap gas mileage not happy at all with this and will take it furtherGraham S.
El cliente no dejó un comentario.Tarrell S.
El cliente no dejó un comentario.Dean B.
El cliente no dejó un comentario.Kristi M.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Kimberly K.
If ANY other truck rental options were available in Elko Nevada we would not use uhaul. In the past 5 months we have rented 3 times and there have been challenges ALL 3 times. Check your tires, check the oil in your trucks, make sure the â€œmoms atticâ€ is water tight and last and probably the simplest one of all sweep out the trailers! Moving is stressful, when we rent a truck or a trailer we should not have to worry cleaning it prior to use or a flat tire before we are even on the road! It was frustrating to arrive at our destination only to discover the truck leaked and our belongings were wet!Pauline G.
El cliente no dejó un comentario.Candace A.
El cliente no dejó un comentario.willfried S.
they went out of the way to help me, over the top, excellent service.david K.
Can not complainJonathan H.
El cliente no dejó un comentario.tom L.
I rent from this location often. And usually have nothing but great experience. But since Eric, has been the manager have had issues with trailer tire going flat never told that it had a patch. Over charged, and they had also tried to give me a trailer different then the one I had reserved.michael S.
Neat, orderly and quick response in picking up my U-Haul truck.Kevin K.
El cliente no dejó un comentario.Lawrence N.
They are very helpful and friendlyCatherine V.
El cliente no dejó un comentario.Toni J.
El cliente no dejó un comentario.Rodney C.
The car dolly was bent to hell and the dude that hooked it up didn't say anything about it. That was bullshit.Charles B.
El cliente no dejó un comentario.Lucy M.
The most innapropriate service tech I've ever dealt with, guy has zero personality.Robert G.
El cliente no dejó un comentario.susan M.
The gentleman that hooked my trailer up was very nice, but he was not trained in uhaul equipment. He didn't know the answers to any questions I asked. I had to tell him that maybe the inside of the trailer had some info from when I watched a non-uhaul youtube video. I wasn't very confident when I left the uhaul lot about taking this trailer to move to another state.Susan S.
I had to change my plans a couple of times, the staff was very helpful and never made me felt bad!Chris C.
Nothing I can addRodney D.