We had to attach trailer ourselves on pickup, no guidance from employee. A picture was taken of drivers license and credit card, a contract was not created at time of rental. I was not asked if I wanted insurance on the trailer, nor was I asked to sign anything. When I returned the trailer, I was given a hand written note on a receipt from the employee, after my insistence I have something showing what time and date I returned the equipment. Employee did not assist with detaching trailer, I had to back it in and detach in my own. Being an older woman with significant cervical spine degradation, this was extremely difficult for me. I would say this was the WORST CUSTOMER SERVICE I have ever received however, there was NO CUSTOMER SERVICE PROVIDED. If you can avoid this location, do so.Helaina F.
Customer Reviews for Stop N Shop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
3rd truck I got in was ok but had less than half tank of gas. Cone to find out on return end it was entered as over half. First two trucks were filthy and empty and girl working counter was to busy making breakfast to help me out. Had to keep going in and out and finding my own keys to get a decent truck. She was very nice but at one point just gave me the number of someone named Mike to call about the trucks and he never returned any of my 3 attempts. Not smooth, not seemless, definately not touch oe COVID risk free.Matthew G.
Agent was very professional and courteous. Five starsTerence H.
Our original drop off was to be in Lenoir City, they told me there was no way I could drop there, they were filled had to go to another location, the next morning I drove by, there was plenty of room, I called and asked why, he was very rude both times on the phoneROBERTO M.
El cliente no dejó un comentario.Frances J.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.JOSEPH T.
El cliente no dejó un comentario.Leslie S.
The equipment I requested (and paid to rent) wasn't in the truck.Melissa A.
The young lady at the counter was friendly enough but I wasn't sure she knew what she was doing. The location itself looked to be a a diner and convenience store along with having U-haul equipment. Not sure what the main business was.Ross L.
U-Haul changed the drop off location after I had already arrived at my drop off. I had to drive another 8 miles to return the truck.graham B.
El cliente no dejó un comentario.MARIE S.
Online experience is horrible. Waiting an hour to get approval to take truck was unacceptable.James V.
El cliente no dejó un comentario.Maksim B.
No help at all.Patrick P.
I was supposed to pick up in Farragut, but instead had to drive 30 minutes away and 45 minutes back home. I was given no warning that the truck wasn't at the store. Pickup location was not clean and did not have all of the blankets that I paid for. Blankets were very dirty. There was a small crack in the windshield, but I couldn't get ahold of anyone to report it. Always a 30-40 minute hold time on the phone.Matthew L.
Many of the rental places in the area are ma & pa store/gas stations with maybe only one person running the place. Maybe you should add a note stating if you are unable to lift the trailer onto the vehicle ball then they need to bring someone with them who can.Michael K.
Everything done over phone by clerk working there. Seemed like it was a bother for her to help me.Dennis M.
Get more help! One woman can not run the store, the deli, and the U-haul!Leoma J.
El cliente no dejó un comentario.gary O.
El cliente no dejó un comentario.Jerald G.
They were fine but their lot was overloadedWILLIAM F.
Great, friendly service. Only the UHaul app was confusing (1st time user)Alan R.
El cliente no dejó un comentario.Terry V.
El cliente no dejó un comentario.Juliette H.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.john H.
No wiring harness on equipment had to steal one from another trailer. No pads were available even though I reserved them.DONALD G.
El cliente no dejó un comentario.Kevin K.
I had to call back the next day to get my trailer checked in, as they did not send it thru when I dropped off.DAVID W.
All in all it was very easy to pick up and drop off and the trailer was in good clean conditionJohn C.
The woman who runs the convenience store and is the short order cook was very kind and helpful in getting me on my way. My review should not reflect poorly on her.Mark C.
The rental location was easy to get to and staff on site where friendly. Had to finish the rental paperwork over the phone but wasn't too inconvenient. Dropping it off after hours was more challenging. I tried using the app which was absolutely worthless. Despite the fact that I set up the rental through it, it had no record of the rental and thus I couldn't check it in. Tried the customer service number but was on hold for 10 or 15 minutes. Tried the website but the password O set up the day before didn't work. I finally found a link in my email that I could wade though and get it checked in. That was frustrating. I'll be reviewing the app unfavorably. It needs a complete redo. I would suggest more testing before you release it. Have ordinary people test it and then actually listen to their feedback.Michael B.
El cliente no dejó un comentario.RICHARD A.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Melvin D.
either rent from a uhaul location. truck was disgusting. mud encrusted in cab. tire was flat. had to wait for service. went to uhaul in Farragut. excellent and helpful service personnelJustina B.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.George F.
El cliente no dejó un comentario.Clifton L.
The girl could care less. She refused to help me check in the truck for return. I don't understand why this location is a drop off location if they are unwilling to help customers. It was an terrible experienceAndrew H.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.Andrew A.
El cliente no dejó un comentario.Bailey M.
El cliente no dejó un comentario.Nicholas T.
Everything was excellent you don't need to change anythingRALPHARTHUR JR F.
Customer interaction at its best....Anthony M.
The location was open, but there was no uhaul person there. And no uhaul person was scheduled to come. The person who helped us online was very helpful to walk us through the process of online self checkin.Bill B.
El cliente no dejó un comentario.Ralph K.
Not a direct u-haul location.barry C.
El cliente no dejó un comentario.Edward K.
El cliente no dejó un comentario.Linda C.
Clean the back of the Uhauls. I was moving furniture to my new home and spent an hour or more cleaning out the pool of water in the back.Bo B.
Wow another great group and the location was just off 75. Super convenient. Worked out perfectly and they even had a mini mart of sorts so we could grab snacks. Very quick dropoff. I highly recommend U Haul.James P.
El cliente no dejó un comentario.leslie M.
El cliente no dejó un comentario.Robert K.
The owner was not on the site. An employee called him and gave me the phone where I was required to give my credit card number out loud in a restaurant/store where multiple people were around. No one was physically available to help me connect or check that the lights were in working order. Nor did anyone check that I had the correct trailer. This was a completely unacceptable way to conduct business safely. Covid-19 times or not, this was not safe or comfortable for me.Todd S.
El cliente no dejó un comentario.William K.
It would have been nice to have a full tank of gas to start my trip rather than the 5/8 full.Marion D.
El cliente no dejó un comentario.Douglas B.
I was overcharged $8.00. This store put "Safetow" on my order and if you look into it, you'll see that it wasn't on my order. They put it there and I want my $8 back. I can't stand dishonest people.Jason W.
This is not the location I chose for my reservation. My pick up location was moved the day before my pick up. However, I was not given the extra miles since the new pick up location was farther away than my initial reservation. The pick up location itself was good and easy to pull the truck away. The truck's "check engine" light was on at pick up, and the "check fuel cap" message stayed on the entire time, even though the fuel cap was secure. The truck only had appx 10k miles on it, so that was nice. The cargo area still had a dolly and blankets in it from the last user, I suppose. I did not reserve those things, and some of the blankets were wet - not sure if the cargo area leaked or if they were wet from previous user or what.Angela M.
El cliente no dejó un comentario.Donald D.
El cliente no dejó un comentario.sandra B.
I am currently disputing the charges, I luckily took a picture of the mileage and gas when I turned the truck in as I did this via my cell. The final bill had 20 more miles added and a gas charge even though I put gas in the truck to the level it was at the time I got it. I feel this was not a mere mistake, but a way in which the rep was padding the bill.Anne L.
Not much. Mike Isaacs is doing a great job.DAN P.
El cliente no dejó un comentario.Pamela W.
No one available to help unhook the trailer, which was quite heavy. Fortunately a stranger was nice enough to help.Burton A.
Easy drop up. Friendly reception.Ronald F.
El cliente no dejó un comentario.Anthony D.
El cliente no dejó un comentario.michael H.
El cliente no dejó un comentario.Rodney W.
Nothing Mike is awesome, The mileage on our paperwork was incorrect he fixed it with no problems. This was my first time moving and getting a uhaul definitely won't be my last if I move ever again.Teryaria D.
Great people and helpful on the return!!Douglas B.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Richard K.
I attempted to change drop off location from 9 miles away to 1 mile away. I was told the location I wanted was full. On the way to the location UHAUL wanted I saw 1 trailer onsite in Lenoir city yet 4 others at Loudon address. I believe I positioned the equipment for UHAUL, therefore I customer service is pretty bad. At the drop off location I was handed a phone and told to speak to whoever answers. There was no one on hand to help me drop the trailer. When I go to move the storage items out of storage into the new home I will be getting a competitors equipment.Larry W.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.leon S.
El cliente no dejó un comentario.Vincent E.
This was a great experience. The lady met me outside as I was backing/parking the trailer. Introduced herself and new my name. Was already processing the return as I was unhooking. Very friendly and efficient. Will definitely rent from here next timeJOHN B.
El cliente no dejó un comentario.Jessica C.
The pickup location was fine. However dealing with U-Haul is the most frustrating experience I have ever had. Never again! Their customer no service is the pits! Given wrong information, transferred multiple times, and finally hung up on!Stephen S.
I returned the vehicle with one half tank of gasoline, which is what it had when I picked it up. However, I had no problems at all, just a suggestion that you might want to fill the tank before renting.J W C.
Thanks for your good service.James T.
Very friendly !!!PHILIP E H.
Good service & very much appreciatedJames T.
Again locations are fine. Its poor management that made the experience bad. To order a trailer 1 month in advance and it not being available 2 days before pickup.Floros E.
El cliente no dejó un comentario.Nathan L.
The location was off-putting and the process to get the Uhaul seemed odd and unofficial (phone call to some guy, slight confusion and lack of knowledge from counter worker.)Benjamin T.
El cliente no dejó un comentario.Micheal H.
Adequate location, small town Variety Store Location. The lady was multi tasking to complete all areas of their variety store business together with the rentals for 'UHaul'.Joanne C.
Have requested pads and follies available as promised.Robert H.
El cliente no dejó un comentario.Brent R.
El cliente no dejó un comentario.Tim B.
I would recommend for a drop off as it was convenient. Only one person was manning this site so could not verify mileage at time of drop off (it was a holiday weekend so that may explain only one individual). I did not feel comfortable about leaving with no verification of mileage but I did.Deborah S.
The receipt they sent to my email was for $61.62. What they charged my charge card was $79.20. Not happy. I would not recommend this facility to a friend nor will I ever use this place again.DAVID W.
The 6x12 trailer did NOT have a jack stand on the hitch. The drop-off location did not have equipment to remove the trailer from the ball. I called the Uhaul sales agent Loudon TN and was told to manually lift the trailer. I'm a 70 year old guy. Could have lifted it 20 years ago; not now. I had to use my car jack to un-hook. Pretty poor service.Terry M.
El cliente no dejó un comentario.Isabella D.
El cliente no dejó un comentario.Panabayi A.