Jennifer was excellent and really helped me with my unique moving needs! Would def recommend!
Katherine S
Customer Reviews for Stop N Go Storage of Steamboat Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jennifer was incredible!! I will be back to that store every time because of her. She was super helpful. Highly recommend!
DAVID GThe truck was not swept out. Mud on the inside Truck was not able to be moved during pick up because of ice - I had to leave and come back. So I lost a 1/2 day of use. Then U-Haul from a different phone number called and told me I had to drop it off at a different location than where I picked it up from and left my truck there so - how am I supposed to get my truck I ask and the response was you will be charged more! This company is horrible!!!!!!!
Erik SNothing. Everything is perfect.
maria tAbsolutely recommend this location.
Jason SIt was very easy. I park the truck, the gentleman ask for the keys, asked how the truck was and said he would take care of everything else
William WI was charged for dollys and I specifically asked them to be removed.
David HI don't know how your service could be improved! As always your service gets an A+!
Larry CHave the extra equipment (dolly and pads) in the truck as requested
BENJAMIN LAnthony and his wife are always a pleasure to deal with! True community members and best in the business!
KIMBERLY PAlexis and Anthony get 10 gold stars. Nicest people ever… bend over backwards to make things simple and easy… i never rent from any other location in Steamboat!
CAROLYN BAnthony was incredibly helpful. great experience
joshua sRight on point. Continue to offer great service...
omar jMy experience could not have been better! Anthony in Steamboat Springs was knowledgeable, friendly and most accommodating. Fantastic customer service. He was perfect in every way. Thank you!
JILL CSee above ☝🏽 comments.
Antonio MCoordination between local location and Denver traffic was awful.
John HAnthony was the best costumer service rep ever! Great location!
Elisabeth BGreat customer service, easy to work with.
JAY LGentleman at the front desk was great.
KEVIN DWhen I picked up the vehicle I was told that I could call to change my drop off location to closer to the Hayden airport. When I picked the truck up I also pointed out that the vehicle had less than 1/2 tank of gas and the person told me just to bring it back with a half tank.. Gas is 3.75/gallon in this area. I called 48hrs before returning the truck to change the drop off location and customer service told me that it would cost me an extra $250 if I dropped it off at any other location. They said I could "chance it" and they'd review it with management but I wouldn't get an answer for days. This caused me to drive 1.5hrs out of my way to drop it off as well as cost me more money for the 50 extra miles (approx $30) I had to drive to drop it off at this location.
Bryan NThe local place was great and I would use them again. They were friendly, the location was nice, and they were upfront and honest. However I am disappointed with U-Haul and will search for an alternative next time because they charged me with things that I declined (specifically SafeMoving) and to fight that charge will take more time than it's worth, so I guess that they win for now.
Richard SAnthony was fantastic!!! He made my experience what it was. With the stresses of moving, Anthony did everything he could to to minimize.
Melissa MAnthony is great - extremely helpful, kind, and knowledgeable!
Michael MAnthony is fantastic
Chris BAnthony is always over the top with making sure he can accommodate me when renting a truck from this location. So grateful for the consumer service!
Kimberly EGreat customer service even after a couple problems
David KGreat personalized service. There was an obvious effort to make certain the customer had a positive rental experience. I would not hesitate to return to this U-Haul location. Frank Russo 727-776-8092 frankrusso727@gmail.com
Frank RExcellent customer service! This location on Jacobs Circle will be my go to Uhaul store from now on.
Geary BAnthony was AWESOME! Very friendly, helpful, and professional! Will definitely do. business with him again in the future for all of our U-Haul rental and storage needs!
Martin AGuarantee the truck you reserve!
THOMAS WGreat experience with Andrew at Stop-N-Go Storage! He was friendly and extremely helpful as well as genuinely thoughtful asking us how our trip to CO had gone. To improve for future customers, in regard to the original drop off location in Steamboat, another local dealer, they called the second day we had the Uhaul to inquire why we hadn't turned the equipment in (we were traveling from FL to CO a multiple day trip). I explained the rental was for up to 7 days and we were making our way safely across the US. I continued to be called daily to see when I would be turning the equipment in, not asking how our trip was going just when we'd get the equipment turned in. My rental contract was for up to 7 days and the calls started on day two. Renters beware if you prefer not to be badgered then do not return equipment to Timberline.
MARGARET OWould definitely rent a U-Haul from here again!
Anthony SInstructions weren’t clear for off hours returns
COLE Sthe box was dirty
Melinda AJulie is great!
Katherine UMy original reservation was not available and I had two drive over 40 miles to reach two different uhaul locations to pick up the trailer and smaller truck that I was able to get. Everything time I called customer service I was on hold for over 20 min before speaking with someone. The trailer I picked up was very dirty. Terrible experience
Clint Nno parking. Very hard to return the rental
Clint NThe ladie
Eloy LThe truck was very clean, staff was friendly, and I was able to get the truck I reserved.
Kelli BJulie rocks!
Angela B.......
TAMARA JConfirming the reservation was a nightmare. I do not believe this was the fault of the location but your survey didn’t ask about this aspect of my experience.
RICHARD RI scheduled a 26' truck far in advance. I called the day of pickup to find out my pickup location was not even scheduled to be open and had no truck. Only after spending an hour on the phone did I get a 15' truck requiring two trips instead of one.
Casimir BThe truck was dirty with cracks in the windshield.
Peter Vjulie rocks
David FUhaul 24/7 access didn't work and then the online system did not allow me to pick up the vehicle once the office opened in an appropriate amount of time.
Brian CThe verification to save $20 was not very clear. I’m not sure if I was verified or not. I know I would like to save the $20. Thanks
Taralea MNot happy with lack of dolly and furniture padding. Not happy with larger truck availability.
Brian CExcellent experience! Staff was very friendly and helpful and the truck was very clean. I will definitely be renting from here from now on.
Melissa LYou might want to have the person that works at the rental agency to be well versed in after hours check in of vehicles. It would have been good to know that I need to take a picture of the fuel indicator and the odometer ahead of time in order to check the vehicle back in. that information was not given to me. Also, I had to remove the ice that was on the roof of the rental truck myself. There were very large chunks of ice on the entire roof that could have flown off the roof creating a dangerous situation for several reasons. Something to think about.
Bradley NNothing. The entire experience was perfect. Outstanding customer service for U-Haul!
Julian BVery friendly and willing to work with you
Lea WI asked for a Uhaul in Craig area but they only had in Steamboat. Due to this, I had to drive 40 extra miles because when I picked up in Steamboat I had to go back to Craig for my belongings. U haul offered me 1,000 miles without considering the 40 miles of extra travel because they did not have the truck in my area and charged me for the over miles. Not fair
Juan OThe entire process was so easy! Super friendly staff and great value! Would highly recommend!
DEB K