Customer Reviews for Stoneybrook West Storage
(U-Haul Neighborhood Dealer)

714 reviews

1650 Avalon Rd   Winter Garden, FL 34787

(407) 656-0762

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 656-0762

1650 Avalon Rd
Winter Garden, FL 34787

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck alignment was completely off. Had to hold the steering wheel at 9 o'clock to keep it straight on the road

David Nguyen 
Rating:
5.0

Customer did not leave a comment.

Trish Crutchfield 
Rating:
5.0

Customer did not leave a comment.

John Burnside 
Rating:
5.0

great service

Francisco Tavares Dos Santos 
Rating:
5.0

Excellent service!!!!

William Hackett 
Rating:
5.0

Customer did not leave a comment.

Andrew Antosh 
Rating:
5.0

Customer did not leave a comment.

Michael Foster 
Rating:
5.0

Customer did not leave a comment.

Nickaletta Jones 
Rating:
5.0

Get the sun pass and put them with the truck. Add the required amount agreed to by customer and anything over they cover on final billing..

JAMES GREEN 
Rating:
4.0

Service was better than expected and helpful

Woodrow Broaders 
Rating:
5.0

Customer did not leave a comment.

Stephen Morgan 
Rating:
5.0

Customer did not leave a comment.

Kim McManus 
Rating:
5.0

Customer did not leave a comment.

HEATHER GRAZIOTTI 
Rating:
5.0

Everything went smoothly! Anita was professional and courteous. Truck was clean and ready to go. I was very impressed with this location. Thank you Anita for being amazing.

Lori Escobar 
Rating:
3.0

Truck was clean and ready when I got there. But the phone number that is sent with the address of the location doesn’t work, as well as the one listed on google which is the same. I’m giving 3 stars because I was overcharged on the miles. They charged me 5 miles more than I drove. Even though I gave the truck back with 1/4 of gas tank more than requested and 10 hours before the return time.

JULIA BERGAMIN 
Rating:
3.0

We picked up the U-haul truck but there were no blankets available. The cashier advised that this location did not have any although we paid for them.

Mark Patenaude 
Rating:
5.0

Customer did not leave a comment.

Andres Otero 
Rating:
5.0

Good quick service and very clean

Christ Anagnos 
Rating:
5.0

Customer did not leave a comment.

Anton Wallace 
Rating:
5.0

Customer did not leave a comment.

Christine Ciccoc Walsh 
Rating:
4.0

Customer did not leave a comment.

anthony lees 
Rating:
5.0

Customer did not leave a comment.

Jody Vargas 
Rating:
5.0

The log in process was terrible and I was double charged for multiple things.

Michael Valentine 
Rating:
5.0

Customer did not leave a comment.

Eric Rohner 
Rating:
5.0

Not a thing! This location has been my go to for years and will continue to be for many more! Excellent customer service, friendly, courteous and caring! Will definitely recommend to others. Anita is the absolute best.

Alex Figueroa 
Rating:
5.0

The small u-haul truck that is $19.95/day definitely needs an alignment. All 3 times I’ve rented it I’ve noticed how bad it pulls to one side.

Gail Atkinson 
Rating:
5.0

Best Uhaul experience I ever had.

Marcelo Santos Bueno 
Rating:
5.0

Customer did not leave a comment.

Irma Bullock 
Rating:
5.0

10/10 exceptional customer service, experience, convenience. Would highly recommend this facility to anyone I can.

Dave Abrams 
Rating:
5.0

Customer did not leave a comment.

MARK FITE 
Rating:
5.0

It was a great experience all around! From the online booking to pick up and drop off. Excellent staff!

william michael Forney 
Rating:
5.0

Customer did not leave a comment.

Dennis Whittaker 
Rating:
5.0

The attendant was very friendly and polite.

John da Cunha 
Rating:
5.0

I think you are on the right track. The women in the office was very friendly and even offered is water since it was so hot out. Thank you for being one of the smoothest and nicest experiences with moving trucks I’ve ever had!

Kasaundra Padilla 
Rating:
5.0

Customer did not leave a comment.

Alejandro Canselo 
Rating:
5.0

Anita was fantastic

Raymond Putnam 
Rating:
5.0

Customer did not leave a comment.

Katie Bell 
Rating:
5.0

Customer did not leave a comment.

jonatas gitti 
Rating:
5.0

Uhaul swapped to larger truck that was available for same price. 👍

David Jensen 
Rating:
5.0

Very nice great service

Jesus Torres 
Rating:
5.0

Easy process

Hofman Meza 
Rating:
5.0

Customer did not leave a comment.

Thaddeus Barber 
Rating:
5.0

Nothing really bc Anita and her team are simply awesome!

WILLIE MCCLINTON 
Rating:
5.0

Customer did not leave a comment.

Clarence Word 
Rating:
5.0

Anita was so kind and friendly, this was by far my best truck rental experience (not just with uhaul but also other companies) and this was 100% because of Anita! Thank you so much!!!!!

David Phaneuf 
Rating:
5.0

Customer did not leave a comment.

Noah Pratt 
Rating:
5.0

Great location to rent from will continue to use this location for my weekend hauls Thanks

Noah Pratt 
Rating:
5.0

Everyone & everything was top notch.

Gail Atkinson 
Rating:
5.0

Low on oil.

Jennifer Ongert-Nurcholis 
Rating:
5.0

Anita and her team are excellent. She always goes above and beyond to meet our needs and always so pleasant too.

Dawn Gilmore 
Rating:
5.0

Customer did not leave a comment.

John Melcher 
Rating:
5.0

Overall excellent experience

Thomas Coney 
Rating:
5.0

Customer did not leave a comment.

Jonathan Graham 
Rating:
5.0

Anita at the location was incredibly kind and knowledgeable, my experience was perfect.

Elizabeth Bourn 
Rating:
5.0

Customer did not leave a comment.

Tatiana Suniaga 
Rating:
5.0

Maybe an air freshener in the cab.

Kimberly Matarazzo 
Rating:
5.0

Customer did not leave a comment.

Edwin Velasquez 
Rating:
5.0

When I arrived Justin did a great job getting in and out quickly with our van rental. He took time to understand our need and made the experience a good one .

Stan Smith 
Rating:
5.0

Customer did not leave a comment.

Donna Robertson 
Rating:
4.0

Thought u offer a great product and price !

Ron Rodenhizer 
Rating:
5.0

Customer did not leave a comment.

Thomas Gehrke 
Rating:
5.0

Could not have been easier to rent the van. Anita was fantastic and will recommend this location to anyone who needs to rent a vehicle.

KENNETH BLAIR 
Rating:
5.0

Great pickup and drop off experience! Loved the location.

Hannah Heisdorf 
Rating:
5.0

Everything was awesome!!

Carla Ingeme 
Rating:
5.0

Very friendly! Made my move easier and more enjoyable! I would definitely recommend!

Krista Ryan 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Cronin 
Rating:
5.0

Customer did not leave a comment.

Richard Donley 
Rating:
5.0

Easy transaction and very pleasant.

Anne Kelly 
Rating:
5.0

The Lady at the counter is awesome. She is very kind, professional and pleasant. This my second time here renting a truck.

VICTOR BAHAMONDE 
Rating:
5.0

Anita was very courteous and helpful. All good!

Bruce Stephens 
Rating:
5.0

Customer did not leave a comment.

Francisco Custodio-Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Alexander Woldehanna 
Rating:
5.0

Customer did not leave a comment.

Ivette Smith 
Rating:
5.0

Very Kind, Courteous, and professional.

Mike Marchegiano 
Rating:
5.0

Thank you so much, everything was great!!! This location always goes above and beyond.

SAMUEL LOMBARDI 
Rating:
5.0

Customer did not leave a comment.

Stephanie Ruiz 
Rating:
5.0

Excellent service! The manager, Anita, went above and beyond to ensure that we had everything we needed.

Sam Lombardi 
Rating:
5.0

Everything was perfect! Anita was friendly and able to get us in and out quickly. Would absolutely rent from this location again!

Sam Lombardi 
Rating:
5.0

Customer did not leave a comment.

Suzanne Harrop 
Rating:
5.0

Customer did not leave a comment.

GREGORY TANSKI 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Reinehr 
Rating:
5.0

Everything was good but customer service was perfect.

YOUNES MOSSADEK 
Rating:
5.0

Customer did not leave a comment.

ARTHUR LOTT 
Rating:
4.0

If a customer is a couple of hours late in returning the vehicle rented, you have no legal right to charge an additional day and turn around and rent the vehicle again making double the daily charge. Customers should have the option to keep the vehicle if so desired.

Norman Noble 
Rating:
5.0

Customer did not leave a comment.

KARI SCHMITZ 
Rating:
5.0

Customer did not leave a comment.

Mark Holldon 
Rating:
5.0

Customer did not leave a comment.

Anthony Russell 
Rating:
5.0

——Masanch moving helpers were AMAZING! They showed up early, were very kind, gentle with my items and kept me updated throughout the whole experience. Thank you so much again!

MAKENNA STINEK 
Rating:
5.0

Customer did not leave a comment.

ERIC LONG 
Rating:
5.0

Anita is AWESOME! Always so friendly and courteous, I rent here quite a bit and she has always been so accommodating and great!!! Top notch!!!

ALEX FIGUEROA 
Rating:
5.0

Starting out with a full tank of gas would be nice, although I appreciate the discount provided for my vehicle's low gas level (one eighth of a tank - I had to stop for fuel after 20 miles of driving).

James McIntosh 
Rating:
4.0

Customer did not leave a comment.

Barbara Taylor 
Rating:
5.0

Very easy and the van was very clean and the process was sume and great- thank you!

Andrea Bowen 
Rating:
5.0

I am a repeat customer because this location is great!

Brian Taggart 
Rating:
5.0

The customer service by Anita was exceptional! She took care of every detail to accommodate my schedule. Close location to my home and I do recommend this location to anyone.

MIGUEL QUEVEDO 
Rating:
5.0

Anita is awesome.

MORGAN JIMENEZ 
Rating:
5.0

Customer did not leave a comment.

Lindsey Charlotte 
Rating:
5.0

Customer did not leave a comment.

EDWIN BEAVER 
Rating:
5.0

Customer did not leave a comment.

Adam Bourne 
Rating:
5.0

It was quick & easy!

Daniele Blackburn 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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