The truck alignment was completely off. Had to hold the steering wheel at 9 o'clock to keep it straight on the road
David Nguyen
Customer Reviews for Stoneybrook West Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great service
Francisco Tavares Dos SantosExcellent service!!!!
William HackettGet the sun pass and put them with the truck. Add the required amount agreed to by customer and anything over they cover on final billing..
JAMES GREENService was better than expected and helpful
Woodrow BroadersEverything went smoothly! Anita was professional and courteous. Truck was clean and ready to go. I was very impressed with this location. Thank you Anita for being amazing.
Lori EscobarTruck was clean and ready when I got there. But the phone number that is sent with the address of the location doesn’t work, as well as the one listed on google which is the same. I’m giving 3 stars because I was overcharged on the miles. They charged me 5 miles more than I drove. Even though I gave the truck back with 1/4 of gas tank more than requested and 10 hours before the return time.
JULIA BERGAMINWe picked up the U-haul truck but there were no blankets available. The cashier advised that this location did not have any although we paid for them.
Mark PatenaudeGood quick service and very clean
Christ AnagnosThe log in process was terrible and I was double charged for multiple things.
Michael ValentineNot a thing! This location has been my go to for years and will continue to be for many more! Excellent customer service, friendly, courteous and caring! Will definitely recommend to others. Anita is the absolute best.
Alex FigueroaThe small u-haul truck that is $19.95/day definitely needs an alignment. All 3 times I’ve rented it I’ve noticed how bad it pulls to one side.
Gail AtkinsonBest Uhaul experience I ever had.
Marcelo Santos Bueno10/10 exceptional customer service, experience, convenience. Would highly recommend this facility to anyone I can.
Dave AbramsIt was a great experience all around! From the online booking to pick up and drop off. Excellent staff!
william michael ForneyThe attendant was very friendly and polite.
John da CunhaI think you are on the right track. The women in the office was very friendly and even offered is water since it was so hot out. Thank you for being one of the smoothest and nicest experiences with moving trucks I’ve ever had!
Kasaundra PadillaAnita was fantastic
Raymond PutnamUhaul swapped to larger truck that was available for same price. 👍
David JensenVery nice great service
Jesus TorresEasy process
Hofman MezaNothing really bc Anita and her team are simply awesome!
WILLIE MCCLINTONAnita was so kind and friendly, this was by far my best truck rental experience (not just with uhaul but also other companies) and this was 100% because of Anita! Thank you so much!!!!!
David PhaneufGreat location to rent from will continue to use this location for my weekend hauls Thanks
Noah PrattEveryone & everything was top notch.
Gail AtkinsonLow on oil.
Jennifer Ongert-NurcholisAnita and her team are excellent. She always goes above and beyond to meet our needs and always so pleasant too.
Dawn GilmoreOverall excellent experience
Thomas ConeyAnita at the location was incredibly kind and knowledgeable, my experience was perfect.
Elizabeth BournMaybe an air freshener in the cab.
Kimberly MatarazzoWhen I arrived Justin did a great job getting in and out quickly with our van rental. He took time to understand our need and made the experience a good one .
Stan SmithThought u offer a great product and price !
Ron RodenhizerCould not have been easier to rent the van. Anita was fantastic and will recommend this location to anyone who needs to rent a vehicle.
KENNETH BLAIRGreat pickup and drop off experience! Loved the location.
Hannah HeisdorfEverything was awesome!!
Carla IngemeVery friendly! Made my move easier and more enjoyable! I would definitely recommend!
Krista RyanEasy transaction and very pleasant.
Anne KellyThe Lady at the counter is awesome. She is very kind, professional and pleasant. This my second time here renting a truck.
VICTOR BAHAMONDEAnita was very courteous and helpful. All good!
Bruce StephensVery Kind, Courteous, and professional.
Mike MarchegianoThank you so much, everything was great!!! This location always goes above and beyond.
SAMUEL LOMBARDIExcellent service! The manager, Anita, went above and beyond to ensure that we had everything we needed.
Sam LombardiEverything was perfect! Anita was friendly and able to get us in and out quickly. Would absolutely rent from this location again!
Sam LombardiEverything was good but customer service was perfect.
YOUNES MOSSADEKIf a customer is a couple of hours late in returning the vehicle rented, you have no legal right to charge an additional day and turn around and rent the vehicle again making double the daily charge. Customers should have the option to keep the vehicle if so desired.
Norman Noble——Masanch moving helpers were AMAZING! They showed up early, were very kind, gentle with my items and kept me updated throughout the whole experience. Thank you so much again!
MAKENNA STINEKAnita is AWESOME! Always so friendly and courteous, I rent here quite a bit and she has always been so accommodating and great!!! Top notch!!!
ALEX FIGUEROAStarting out with a full tank of gas would be nice, although I appreciate the discount provided for my vehicle's low gas level (one eighth of a tank - I had to stop for fuel after 20 miles of driving).
James McIntoshVery easy and the van was very clean and the process was sume and great- thank you!
Andrea BowenI am a repeat customer because this location is great!
Brian TaggartThe customer service by Anita was exceptional! She took care of every detail to accommodate my schedule. Close location to my home and I do recommend this location to anyone.
MIGUEL QUEVEDOAnita is awesome.
MORGAN JIMENEZIt was quick & easy!
Daniele Blackburn