El cliente no dejó un comentario.Nicole W.
Customer Reviews for Stoney Road Auto & Tire
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was erroneously charged a Missing/Damage Fee of $96 plus $6.36 Rental Tax when there was NOTHING missing nor damaged when I had dropped off the vehicle. I did NOT receive a phone call from the U-Haul Rep prior to this erroneous charge. I was NOT informed or contacted. This is WRONG!!!!Lillianna C.
Was told one thing for price and was charged arm and a leg... this is ridiculousTANIM C.
The two men who managed the place were very nice and easy to deal with..Maria W.
Horrible App, Step 3 needs fixing, very vagueCesar B.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Nadia S.
The van wasn't clean. My estimated bill was $120.32 My final bill was $101.72. And at the end I was charged $120.32. Hope do something about this overcharged.GUSTAVO G.
El cliente no dejó un comentario.Charles C.
No comment.Jose R.
Thank you so much for all your help and professionalism!Sofia B.
El cliente no dejó un comentario.GIOVANNI D.
El cliente no dejó un comentario.PHILIP F.
El cliente no dejó un comentario.Vincent B.
Service was excellent, I thought the people working took care of my needs very well.lilnette V.
It was a quick and efficient pick up and drop off. I never had the pickup go that fast. Great place.KENNETH A.
El cliente no dejó un comentario.Jason N.
El cliente no dejó un comentario.Nicholas L.
El cliente no dejó un comentario.mark M.
I'm not sure. The two people I spoke to were very nice. Maybe serve coffee and bagels? Toasted with cream cheese. Everything was great.Samuel M.
El cliente no dejó un comentario.Moinuddin A.
Very good service and pricing was was fair. I highly recommend this placeJose G.
Very friendly and profesionalPedro O.
El cliente no dejó un comentario.Eudy G.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.Dominique B.
The sales agent was very helpful and professional.Thomas P.
El cliente no dejó un comentario.Joyce E.
Eugene @ Stony Road was great He & his helper were quick with paperwork & got me hooked up & rolling very quickDaniel C.
I found the app very confusing and time consuming. Will likely not use this type of uhaul service again. Thankfully the man working at the store was helpful. Also - the appliance dolly that I had pre ordered was not in the uhaul when we picked it up. Passenger side seatbelt did not work.Maurice O.
Honest, hard working folks. Nice to do business withMARY P.
El cliente no dejó un comentario.Jasmine J.
Keep it up the way the service I got from Eugene was amazing guy.TAREK A.
El cliente no dejó un comentario.Nichole P.
El cliente no dejó un comentario.Dorita D.
The experience was horrible. We arrived and checked into the Uhaul app & did not find the key in the appropriate location inside the truck as indicated by the app. We then had to call Uhaul & ask about the key. The app dispatched the vehicle out without me having the key in my possession. I then waited a lengthily amount of time to be given an incorrect passcode & then waiting again for another pass code. This entire process took much longer than needed and was very frustrating. I was at the site for close to an hour. Paying this amount for this & having to go through all of this frustration was unnecessary and inefficient.Vincent C.
The only issue is that we had to put in an address when we were moving from Utah. We had a temporary rental in NJ on the boarder with NY. Our goods were shipped to New Jersey. We ended up buying a house in NY. Uhaul would not provide the delivery service across state lines. It cost us an additional $350 to access our items. Location was fantastic, but the lack of delivery was upsetting in the end.Nina M.
El cliente no dejó un comentario.myra C.
I had a fantastic experience. The only issue we had was that the main uhaul number apparently doesn't know whether certain locations have a U-Box storage facility so our reservation was made for one location (in California) but when we arrived we found out they didn't have u-boxes at that location so they had to call around to other locations.Frances T.
El cliente no dejó un comentario.Jose P.
El cliente no dejó un comentario.JESSICA H.
El cliente no dejó un comentario.Pete L.
The truck was ready to go when I arrived, it was filled with gas, I was given clear and concise instruction on operations and what to do in the event of an accident. Overall experience was excellent. Would recommend this locations and use it again if I needed to.Paul M.
Do the same.GUSTAVO G.
Owner Eugene was fantastic. My reservation was for 9:30 am. I called to push it to 11:00 am. He also let me use his Moving Blankets for FREE. All he asked is that I leave them Folded. Great guy, recommend U-Haul location highly.Robert F.
A reservation is a commitment by both parties, not an opportunity for U-Haul to change time and location of pickup. Very disappointed in corporate reservations dept.Glen D.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.mark M.
Very friendly and helpfulbrian P.
El cliente no dejó un comentario.Erin F.
El cliente no dejó un comentario.Cathy R.
El cliente no dejó un comentario.mary G.
I was hit on in this location. Won't go backBianca F.
El cliente no dejó un comentario.Juana C.
The representative upon returning the vehicle was very rude nothing at all like the gentleman I rented it from that morning. I've rented from here in the pass a never had a problem. Will definitely not be returning to this location again. I don't think that old man should be dealing with customers anymore it appears he's having a hard enough time dealing with life!ANTHONY B.
El cliente no dejó un comentario.Francis P.
Great shop, easy transaction.PHILIP W.
El cliente no dejó un comentario.MELITON C.
Not lose my box, not claim that the shipping on the second box would be waived and then charge me, deliver the boxes to the same & correct location, have the boxes ready for the movers as promised, return phone calls when you say you will. Horrible experience. Will never do it again and will never recommend UHaulJunko J.
Great vehicle with no gas consumed and everything was on timewilkin A.
I was a little upset that the truck was not at the site that I reserved it at and I had to go to a different location to pick it up at. Not only was I inconvenienced but it added 6 miles to my trip which means an extra $6. to my bill. Also at this location there was not a parking lot and I was lucky to find street parking for my car. If you reserve a truck to be at a certain place that's where it should be - not 3 miles away!elizabeth F.
The guy was mad rude He didn't explain the chargestahmid A.
El cliente no dejó un comentario.richard P.
El cliente no dejó un comentario.Moussa F.
El cliente no dejó un comentario.Akkas A.
El cliente no dejó un comentario.Frank S.
Good customer service ExcellentKEILA M.
El cliente no dejó un comentario.Jose M.
the guy that helped me was very helpful, i explained to him of the issues with the mufflers heat sheild rattling as well as the battery was weak and wouldn't start in the morning when we went to start driving. i appreciated that he asked of any issues that needed to be fixed. deffinatly would recomend this facility. in regards to the equipment the battery seems to be a big concern and tack welding the heat sheild would make the truck a little less annoying listening to the rattling sounds. i will be using uhaul again despite these minor issues.james C.
El cliente no dejó un comentario.monaca J.
El cliente no dejó un comentario.Debbie M.
They over charge my van request price i asked for the 29.99 rental and they charge me for $90 a day rental, this location are thieves, and they charge because we as customers are busy to go back..I will never use them again and will not recommend to any of my family and friends..I rented out the van on 2.4.17 from 75 I was over charge 135 or so....Bunch of crooks...Stoney Road are bunch of thieves....Gives UHAUL a bad name, untrustworthy to service all.MIldred R.
Customer service was excellentMarco A A.
Have one or two 17 foot trucks to offerMargery A.
Exceptionally nice owner.June Z.
El cliente no dejó un comentario.tim S.
very mush satisfied with serviceSamuel B.
I had to go to this location because my original reservation was 22999226, a van which was to be available at the Woodland Park Auto Repair, Rifle Camp Road, Woodland Park. The van was not there. Fortunately I was able to secure a van at this location where the service was acceptable. However, I am extremely disappointed in the failure of Uhaul to provide me with the van I had reserved on November 6 (same confirmation as above).BARRY M.
El cliente no dejó un comentario.Andrew M.
very easyfrance M.
The staff was helpful, they got all the lights working on the trailer.kristian S.
My overall experience was not good. I will say that the gentleman who owned and operated this shop was incredible and I would highly recommend however due to circumstances out of his control the van that I ordered was not at the location when I arrived. He did give me a ride to the location to pick up my truck which was about 15 min away and then I had to drive the truck back to his location to pick up the tow dolly for my car. If it's a busy location they should have extra vehicles ready on standby for situations like this, I did not get the truck size that I originally ordered due to it not coming back and I needed to take what was at this other location . I had to throw away over $500 worth of my items due to not having space in the truck and my cars since I was given a smaller truck than I ordered. It was not the best experience with UHaul however I will say that the gentleman who owned and operated this auto shop was great and extremely helpful, it was not in his control for this.Derek A.
There were zero furniture pads. The move help people in NJ were terrible. The Stoney Brook guy, Adrian, was great, incredibly helpful and nice, the delivery and pickup person in Houston, Whitney, was fantastic.Richard B.
El cliente no dejó un comentario.Rich B.
Online experience with U-Haul was not good. I wound up buying moving items I had no interest in because it was pre-selected and I didn't realize it. When I went to cancel, I wound up speaking with 4 different service reps before I reached the correct group. It was finally cancelled.Susan S.
Everything is there just worn and used looking. Workers are busy with garage, not really uhaul. Otherwise its ok, not worse than many places, just not the best facilities.CHAE S.
El cliente no dejó un comentario.john S.
Very happy with my experience. The people at the shop were helpful and friendly, the truck was clean and in very good condition. I would definitely use them again.Brian J.
El cliente no dejó un comentario.louis L.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.Kurleigh C.
Advise on a route that uses more main roads. Driving through Paterson has a lot of small winding roads and is tricky with a big truckRichard R.
Service was great. The few times I have been there, Adrian and Eugene have been very friendly and courteous. I would recommend this U-Haul location to anyone.Pat M.
El cliente no dejó un comentario.migdalia C.
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