Please answer the customet service phone call in a timely manner. I waited at the drop off site for 30 mins, gave up and drove home still on hold. It took 1 hr 13 mins to get customer service to answer for a simple requestRachel N.
Customer Reviews for Stewarts Tire Shop #2
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jim M.
Great dealing with them.Carl H.
Staff should have authority to check in equipment. I had to wait for the owner to return. I didn't receive anything in writing showing I returned the trailer undamaged. Building looks rough.DARYL G.
As stated in my previous review. Originally I was supposed to pick up a 26ft truck at Tolars Feed and my location was changed to Stewarts Tire Shop. I had to travel 30 miles from Tolars Feed to Stewarts Tire shop only to find out they did not have a 26ft truck that the customer service agent confirmed they did have. After several phone calls I had to take the 20ft truck at Stewarts title and go back to pick up a secondary 15ft truck at Tolars Feed so all my things would fit. I had to pay additional monies for the second truck which is very upsetting as I originally rented out a 26ft truck that nobody had.Ramon J.
El cliente no dejó un comentario.Leondra K.
Entire experience was positivegreg B.
Correct charging information. On the last two rental occasions, I was charged for an extra day and had to call the company for corrections.George A.
El cliente no dejó un comentario.Joseph T.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.Wanda M.
El cliente no dejó un comentario.Matthew Z.
For some reason u-haul is trying to charge me more money and I can't get anyone to answer the phone so I can talk to them about it . I'm not happy with this at allBW S.
El cliente no dejó un comentario.RONALD W.
Be sure your system indicates the correct address for pick-up so you go to the right location. By accident, I stopped at the U Haul location which happened to have my reservation. The gentlemen who assisted me at the location of the truck was most helpful for which I was thankful.Karen Ball F.
Do what you say you are going to do. Return calls as promised. Be there when you say you are going to be there for a pickup. Regarding truck maintenance The truck wheels vibrated so bad it distorted the view in the mirror on the left side that you could not tell if there was one car or 100 behind you with lights on. When attempting to maintain speed on grade and transmission downshifted motor began to backfire rapidly and lose speed.David C.
the shop was falling down and there were signs all over the door with so many different phone numbers to call. it was an absolute mess.mary C.
Housed in an older building used as a tire shop, not a U-Haul facility. People were polite and helpful, however and I would not hesitate to use them again.Trois C.
El cliente no dejó un comentario.Aaron C.
This drop off location is a very poor representation of the reputation expected from U-Haul. The hours posted for operation were NOT correct and multiple phone numbers were listed on the side of the building/door for contact. No answer at any of the numbers but we could leave a message or send a text. I called several times, sent text, and no reply. Once we did get a call back, I was asked if I could take it to a different location as he was too busy with personal business. NO CUSTOMER SERVICE at this shop whatsoever. The truck was checked in three days AFTER drop off. I will NEVER use this drop off location again.evon W.
Nothing for me.Willie H.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Tabatha P.
The inside wasn't cleaned. It had dog hair and an Oder inside the cab.John O.
My pickup time was 9:00 am. It had been rainy all morning and the business was closed; no one was at the location. I was able to call the owner who came as soon as possible. Mr. Stewart was very apologetic and gracious, but I wasn't able to drive away until 10:30 am.Lawrence G.
There where a number of miss-steps. I made a request online and was not informed that the truck was not available at that location. and, that location is closed on Saturday. The alternate location was not informed of the change. He found my name and paperwork and got me on the rode. My rental was for one day only and the paperwork acted like it was going to be 3 days. No one told me about how to check the truck in till after I did it the past system which I had no paperwork for because none was generated.Floyd F.
Had to wait nearly 45 min to pick up the truck when told we could pick it up at 10. Then we did everything over the phone never came in contact with anyone that knew about the trucks. Got the price and it was nearly double what we were told originally. Finally got in fixed then got the keys from someone working there. Never saw the person who was in charge of the uhual. Didn't recieve and paperwork stating starting mileage starting gas level. Nothing. No stickers to put in spots that were messed up previously or anything. Litteraly the worse moving experience I have had. Would rather by $2,000 for movers next time than go through this mess again.Destinee M.
El cliente no dejó un comentario.MIKE B.
The transaction for the pick-up occurred over the phone, seemed as though the actual location did not have Internet. The experience and customer service was great, made a connection with the representative, just would like to have had more of in-person experience.Jon C.
Not open when I returned the trailer.Patty S.