Customer Reviews for Steve & Jerrys
(U-Haul Neighborhood Dealer)

456 reviews

3110 Hubbard Rd   Madison, OH 44057
(Located on the Intersection of Middle Ridge and Hubbard Rd)

(440) 428-8555

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/6/2024: 8:30 am - 10:00 am
  • 4/13/2024: 8:30 am - 10:00 am
  • 4/20/2024: 8:30 am - 10:00 am
  • 4/27/2024: 8:30 am - 10:00 am
  • 5/4/2024: 8:30 am - 10:00 am
  • 5/11/2024: 8:30 am - 10:00 am
  • 5/18/2024: 8:30 am - 10:00 am
  • 5/25/2024: 8:30 am - 10:00 am
  • 6/1/2024: 8:30 am - 10:00 am
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(440) 428-8555

3110 Hubbard Rd
Madison, OH 44057
(Located on the Intersection of Middle Ridge and Hubbard Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/6/2024: 8:30 am - 10:00 am
  • 4/13/2024: 8:30 am - 10:00 am
  • 4/20/2024: 8:30 am - 10:00 am
  • 4/27/2024: 8:30 am - 10:00 am
  • 5/4/2024: 8:30 am - 10:00 am
  • 5/11/2024: 8:30 am - 10:00 am
  • 5/18/2024: 8:30 am - 10:00 am
  • 5/25/2024: 8:30 am - 10:00 am
  • 6/1/2024: 8:30 am - 10:00 am
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Do trucks typically have cruise control? Would make long drives more comfortable.

Jeffrey NcGuire 
Rating:
5.0

Customer did not leave a comment.

Kelly Fordon 
Rating:
2.0

Make sure the inside of the truck has been swept clean. When a customer pre-orders moving pads, make sure they receive them. DO NOT SELL THEIR PADS TO ANOTHER CUSTOMER! Do not treat customers rudely when they ask questions.

Gladys Kusko 
Rating:
5.0

Customer did not leave a comment.

Sarah Kuntz 
Rating:
5.0

Customer did not leave a comment.

Richard Gossett 
Rating:
5.0

Great customer service!

Kim Eiden 
Rating:
3.0

Despite being explicitly told there would be a service charge for returning the truck with less than 30% gas, the truck had less than 15% when I got it, meaning I had to go to a gas station almost immediately when I was already in a huge rush. Maybe take some of that money you get from charges like the one mentioned above and actually fill the gas tank...

Tavis Quiggle 
Rating:
5.0

Customer did not leave a comment.

Aileen klauer 
Rating:
5.0

Truck was great and seats were very comfortable. Steve & Jerrys are very nice and knowledgeable. Highly recommend! Thanks Chuck B.

chuck bortz 
Rating:
5.0

Customer did not leave a comment.

Nicole Clouser 
Rating:
5.0

Exceptional service at Steve & Jerry's. Super nice people and really efficient with the check-in/out process. Very well stocked with moving supplies to purchase (boxes) or rent (dollies). I am a repeat customer there for a reason.

Sean Derringer 
Rating:
5.0

The trailer could not be returned anywhere but to the point of return due to an R code. We had trouble with the truck and it cost us an extra day because we could not make it a one way. Luckily we were able to fix the vehicle and made it back with it.

Richard Gossett 
Rating:
5.0

I've rented many trucks through the years for personal moves and this has to be the very best rental location. Well stocked with moving supplies and plenty of trucks. The rental agent (owner?) was very quick and efficient getting me on the road and the return was effortless.

Sean Derringer 
Rating:
5.0

Customer did not leave a comment.

Samantha Nielsen 
Rating:
5.0

Customer did not leave a comment.

James Neubert 
Rating:
5.0

Customer did not leave a comment.

James Drumheller 
Rating:
5.0

Customer did not leave a comment.

Marc Layden 
Rating:
5.0

Customer did not leave a comment.

Cheri Vegh 
Rating:
5.0

Customer did not leave a comment.

Barton Schober 
Rating:
5.0

Customer did not leave a comment.

Charles Bennett 
Rating:
4.0

Customer did not leave a comment.

VERNON JONES 
Rating:
5.0

Cleanly place & they went above and beyond to make a happy customer when they weren’t obliged to :)

Camron Carabotta 
Rating:
5.0

Customer did not leave a comment.

sandy adams 
Rating:
5.0

Customer did not leave a comment.

Timothy Garrity 
Rating:
5.0

Customer did not leave a comment.

Robert lingenfelter 
Rating:
5.0

The staff was so helpful in getting me upgraded to a larger truck than what I was able to reserve, and this made my move so much easier.

Amy Thompson 
Rating:
5.0

Great customer service!

Kathleen Polk 
Rating:
5.0

Outstanding customer service!

Crystal Kohl 
Rating:
5.0

Customer did not leave a comment.

Robert Bradley 
Rating:
3.0

Customer did not leave a comment.

Stacey Cornell 
Rating:
1.0

We were rented a ROACH infested truck without our knowledge. The pickup location (somehow) overlooked the cleaning and sanitation of their vehicles. WOULD NOT recommend pickup at this location in the future.

Matthew Maurer 
Rating:
4.0

Customer did not leave a comment.

MARTIN SWARTZ 
Rating:
5.0

Great experience, thank you!!

Garrett Schuster 
Rating:
5.0

Customer did not leave a comment.

Larry Miles 
Rating:
5.0

IDK how you could improve this process- I rented the truck online, stopped in to change the pick up time, picked the truck and dolly up in person. Very smooth, efficient and simply process. Everyone I spoke with was nice, knowledgeable and willing to help!

Cheryl Bailey 
Rating:
5.0

Customer did not leave a comment.

Joseph Horvath 
Rating:
5.0

I got the truck with 3/4 fuel. when we took it back it was full. Did we get an adjustment for this? With the cost of gas it's a pretty big deal.

Joy Davis 
Rating:
5.0

Customer did not leave a comment.

Larry Miles 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Availability 
Rating:
5.0

Customer did not leave a comment.

jan wierman 
Rating:
4.0

Customer did not leave a comment.

Hunter Emus 
Rating:
5.0

Customer did not leave a comment.

Elaine Makar 
Rating:
5.0

Customer did not leave a comment.

Tim Childress 
Rating:
5.0

Very friendly and helpful staff

Michael Waldron 
Rating:
5.0

Everything was really fine except we were charged for renting a furniture dolly, that we wanted, but there was no dolly when we got the truck. It was fine, we managed without it but we were still charged the $7.00 Other than that it was a great and easy service

Eric Schaef 
Rating:
5.0

Customer did not leave a comment.

PAMELA LANE 
Rating:
5.0

Customer did not leave a comment.

Michael McDonald 
Rating:
5.0

Customer did not leave a comment.

Wayne Clough 
Rating:
3.0

Customer did not leave a comment.

Kirk Oswald 
Rating:
5.0

Customer did not leave a comment.

Susan Hartman 
Rating:
4.0

In the end was satisfied with both places but figured I would get some of the almost 400 back.

Tim Potter 
Rating:
5.0

Customer did not leave a comment.

Joy Labbe 
Rating:
5.0

Customer did not leave a comment.

Christina Vanderveer 
Rating:
5.0

I really only have one, they are very professional and very friendly.

Sharron kroensek 
Rating:
5.0

Customer did not leave a comment.

John Vargo 
Rating:
5.0

Workers were extremely kind and helpful.

Lois Rife 
Rating:
5.0

Outstanding Service, Thank you U-Haul. I've been using U-Haul for over 49 years and never received less then excellent service,

Gary Mukina 
Rating:
5.0

Customer did not leave a comment.

Mark Shaffer 
Rating:
5.0

Absolutely outstanding

ROBERT SOLNICK 
Rating:
5.0

Tires were bald on the truck and we got stuck in the mud. Getting though to the service line was not good. I ended up hiring and paying for a towing company to pull the truck out of the mud

Katherine Brothers 
Rating:
5.0

Owner was very kind and friendly.

JAIMIE VAUGHAN 
Rating:
5.0

Customer did not leave a comment.

JONATHAN DALTON 
Rating:
5.0

Customer did not leave a comment.

John Kerwin 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CHARCZENKO 
Rating:
5.0

My service from this location was great.

Nicholas Rantamaki 
Rating:
4.0

Very friendly. The return was so easy. Rented the U-Haul truck to move my daughter. Would highly recommend!

James Spurlock 
Rating:
5.0

After onloading the truck,we started it to leave and the check engine light came on and the truck would not shift into gear, the power brake pump didn’t turn on and the truck only idled and would not rev when depressing the gas pedal. We shut the truck off and restarted it then it worked. Uhaul needs to check the service and operation of the trucks before renting.

TAMMY HARRIS 
Rating:
5.0

Very positive experience

THOMAS PARK 
Rating:
4.0

Customer did not leave a comment.

JONATHAN WIGHTMAN 
Rating:
5.0

Customer did not leave a comment.

Joshua Johnson 
Rating:
5.0

Customer did not leave a comment.

Cayden Reschke 
Rating:
5.0

Customer did not leave a comment.

CLAUDETTE AREDDY 
Rating:
5.0

No need for improvement

Richard Townsend 
Rating:
5.0

Steve & Jerrys is amazing. They made renting a truck easy and quick.

WILLIAM HOON 
Rating:
5.0

Steve and Jerrrys was great

CHRISTINE BOWDEN 
Rating:
5.0

Wonderful friendly customer service

Thomas McCauley 
Rating:
5.0

Customer did not leave a comment.

John Clark 
Rating:
4.0

They were closed when I dropped off the truck.

Brent Wise 
Rating:
5.0

Wish I could if picked up from Steve and Jerry’s as they were really close to my home but didn’t have any trailers available 😩

JOHN MALTRY 
Rating:
5.0

Customer did not leave a comment.

David Henry 
Rating:
5.0

Make sure all tires are in good condition. Had one blow out and took over an hour on the side of a busy highway, high heat outside, before someone came to fix tire.

DEBORAH PUCKETT 
Rating:
5.0

Online truck pickup was a cool feature! Definitely do it again if I need a uhaul truck!

Mike Curran 
Rating:
5.0

Customer did not leave a comment.

Edward Hock 
Rating:
5.0

We did after hours drop off

Sarah Rothmann 
Rating:
5.0

Customer did not leave a comment.

Michelle Dreyer 
Rating:
4.0

I was lucky to have booked well ahead of my moving date.

ANTHONY MEOLA 
Rating:
2.0

The no contact pick up and drop off experience was bad. Way too many steps to perform online. Pictures would load to dispute damage. Had to call customer service, waiting 20 minutes on the phone, and try again. Overall tried 5 times before sending pics to customer service rep. She was wonderful! Drop off had less steps but still a pain.

Sandra Ferguson 
Rating:
5.0

Customer did not leave a comment.

DANIEL MORELAND 
Rating:
5.0

Customer did not leave a comment.

SAADAT ROUHANI 
Rating:
5.0

Dropped off using 24/7 truck share. Drop box was easy to find.

David Oreilly 
Rating:
5.0

Staff friendly and helpful!

Sarah Sanzo 
Rating:
5.0

What started off as an unsure experience due to my reservation being changed twice, then a major issue with the mobile check in to pick up my truck, the lady working at this location was very sure to take of me. She took her time, did all that she could to make sure I was checked in and able to get my truck. I would certainly recommend this location to everyone!

deedra basree 
Rating:
5.0

Customer did not leave a comment.

mike edwards 
Rating:
4.0

Customer did not leave a comment.

JAMES HYMES 
Rating:
1.0

I was guaranteed a refund of $100.00 at drop off. It was in my paperwork. Never received it. I'm on SSDI, if I would've known the contracts were false, I would've used a different company.!.

Adrea Bertleff 
Rating:
5.0

Customer did not leave a comment.

SANDRA ADAMS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CAPRETTA 
Rating:
5.0

nothing

Jack Barker 
Rating:
5.0

Friendly and fast

TIMOTHY LANDGRAF 
Rating:
5.0

Customer did not leave a comment.

THOMAS MEISTERHEIM 
No reviews have been submitted for this location.

Additional Services at this Location

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