The fuel level on the van was incorrect and the floor mats needed to be cleaned up a bit more. It wasn't terrible, but could have been cleaned up a bit.Philip B.
Customer Reviews for Sterling Tents & Awnings Inc
(Distribuidor de U-Haul del vecindario)
Batavia, NY 14020
(route 33 west)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Top notch place very informative Safety is highly ratedtony O.
Problem is the trailer did not show up where it was supposed to. I had to drive 25 miles each was to get it. Also it had no winch on the trailer so I had to buy a come along & chain to load the car so I could drive it home. VERY TROUBLESOME!paul H.
My rental had no ramp with it. Be sure ramp is included or let customer know.Patrice S.
El cliente no dejó un comentario.Peter G.
El cliente no dejó un comentario.Allison S.
My future reservations if I ever need a truck will be here! Sandy was great and it was a painless pickup and return. GraciasAllen H.
Very friendly and polite, alot better than other u hauls I've been inDavid S.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Horace T.
El cliente no dejó un comentario.Martin T.
El cliente no dejó un comentario.Holly C.
Not for this location, but in general U-Haul needs to get more equipment back in NY. It was hard to find a trailer available for what I needed. This location was great. Great service, accommodating, and easy to find. Will more than likely use them again when in the Batavia, NY area.Edward W.
Great ladiesPatricia B.
The people at sterling tents are always very friendly make doing business with them a pleasureKen H.
Battery died and needed a jump start and took over 35 minutes to get a hold of a uhaul representative, finally went online to log the service request. May want to staff appropriately for phone support as it could have been resolved sooner.Joe A.
El cliente no dejó un comentario.Samantha S.
El cliente no dejó un comentario.Joseph L Z.
Thumbs upBlake E.
Kelsey was awesome!Martin T.
Very friendly, professional customer service. Everything was clean, efficient. I was pleased.John T.
Changed location for pick up without telling me.Jacqueline C.
This is the 2nd time we have used this company within the last 9 months. Moving a lot of my parents things since they have passed away. This company has us on file which is a blessing. In case we forget what size we had. Very Good customer service ðŸ'Friendly and will work with you time wise in returning ðŸšštruck cost effective. Very pleased with renting U-HAUL's here. Definitely recommend others to come here as well ðŸ¥°ðŸ'¯ðŸ'-Julie I.
El cliente no dejó un comentario.Kyle H.
Nothing ...everything was perfect the pickup spot and the drop off location and my vehicle towed it nicelyKevin C.
Everything was great!Bob M.
Very friendly and made sure i understand everything.Somvixay P.
El cliente no dejó un comentario.Charles C.
have the driver side door of the ruck that was used fixed. A gap in door caused outside air come in causing a loud noise.Also have the truck have cruise controlRichard S.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.Shane L.
excellent serviceJoe H.
T he whole process was very easy and the staff were very helpful and friendlyJoe H.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.Shane L.
El cliente no dejó un comentario.DAVIDW H.
My rental agent Sandy was amazing! She was very personable and concise when explaining everything to me. She made me feel very appreciated for renting through their establishment.Eric H.
El cliente no dejó un comentario.Brian M.
Thank you for a smooth and quick rentalAmanda W.
Best place I've ever rented from!!!!!Victoria C.
Sandy was extremely helpful throughout this rental, and the previous rental as well.Bradford H.
El cliente no dejó un comentario.Brittany M.
Very friendly and knowledgeable about product and service was greatDaniel W.
El cliente no dejó un comentario.Scott K.
El cliente no dejó un comentario.Abbigayle K.
I've rented from this location multiple times always a Great friendly experienceJulian M.
El cliente no dejó un comentario.paul L.
The people were very helpful and efficient. The truck ran well, but had a faulty sensor for the left front tire. I look forward to doing business with this U-Haul again next month.Bradford H.
Sandy was great to work with, and very accommodating!James E.
Sandy did an excellent job as always which is why we go directly to her when we need to rent a trailer.James D.
El cliente no dejó un comentario.Timothy C.
The online reservation system was great! I was able to adjust the reservation by adding a day and changing the truck size the day before picking it up and it was ready when I arrived. Sandy at Sterling Tents & Awnings Inc was fantastic to work with. Very friendly and explained everything. The truck was pulled out front for me and running with the heat on! Great customer service! - KevinKevin K.
Very friendly and knowledgeable. Great experience through the entire process. Best rental location yet.JOHNC G.
The BEST location I've ever used !!Raymond O.
El cliente no dejó un comentario.Carol G.
Exceptional service. Two thumbs up!DAVIDW H.
It was Sunday no one was thereLisa R.
El cliente no dejó un comentario.LYNNP G.
The truck was very dirty. The cab and the box. The box was pretty bad. I didn't clean it either. I didn't make that mess. I purchased old blankets and sheets to put on the floor because nothing I owned was going to touch that. There is rust all over the door frame. It's pretty visible. Their were used face masks under the seat that were visible. The inside of the windshield was covered in grime. The truck suspension was noisy and steering was difficult. It wandered over the road and had a lot of steering play. I do love the personal at Sterling tent and that's why I've been a repeat customer. Never had anything other than praise until now. The truck condition however was just so bad. Very poorly maintained.EDWARDJOSEPH W.
Very friendlyDiane S.
Excellent service at this location.David N.
El cliente no dejó un comentario.Gregg W.
El cliente no dejó un comentario.Kevin S.
Owner was Magnificent, will definitely want to deal with this U-Haul Location again !! He was Very Courteous, etc.Raymond O.
El cliente no dejó un comentario.Vincent D.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Darwin G.
El cliente no dejó un comentario.Gerry M.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.cHRISTOPHER P.
El cliente no dejó un comentario.Marcel M.
Excellent customer service. Great place for rental. I'll be back.Charles B.
El cliente no dejó un comentario.Michelle W.
El cliente no dejó un comentario.Karen H.
Sandy very pleasant and friendly. Professional. Will definitely reccomend .Michael H.
El cliente no dejó un comentario.John F.
CONTINUE AS ISMICHAEL R.
The pickup location personnel were friendly and provided good customer service. The truck however was not well maintained as the battery needed to be replaced the day after I picked up the truck causing me to delay the start of my trip by 3 hours. Additionally the air conditioning did not work making the 6 hour trip in 90 degree heat miserable.Connie Z.
El cliente no dejó un comentario.Todd D.
Excellent, friendly service!Adam E.
Sandy and team are absolutely awesome, nothing additional reccomendedMike B.
Very friendly service!Jim H.
Sandy was great! She arrived early to accommodate a before hours pickup. Great to have that service right here in the city.James S.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.David K.
I didn't get the name of the lady who helped me but she was wonderful. She was friendly & professional. There needs to be more people like her in the customer service.Susan R.
Give the customer a jacket or block in case they need to unhook the trailer.Bryon K.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.Jeffrey B.
As usual Sandy did an excellent job and is a outstanding representative for U-Haul. Both Sandy in Batavia and Rob in Warrensburg are important reasons why I plan on using U-Haul when the need arises in the future.James D.
El cliente no dejó un comentario.Charles C.
Disappointed to get an additional surcharge without any communication as to whyBlake E.
Everything was ready - truck/paperwork/ etc- staff was very courteous and knowledgeableJoseph R.
No dolly as requested, almost was charged for 8,000 miles because truck mileage wasn't Update. When I only used 200 milesBreton Q.
El cliente no dejó un comentario.kevin F.
Thanks. Overall had a very positive experience. However the truck was not swept out in the back and they were cigarette butts in the cab. I felt like I had to clean this out so I didn't get charged but maybe next time check and make sure the person before me has done this. Gracias.Francis K.
Wonderful experience.DENNIS M.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Thomas U.