Customer Reviews for Sterling Tents & Awnings
(U-Haul Neighborhood Dealer)

788 reviews

150 Pearl St   Batavia, NY 14020
(route 33 west)

(585) 344-4982

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 344-4982

150 Pearl St
Batavia, NY 14020
(route 33 west)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

app is not terribly friendly to use

Anthony Pullinzi 
Rating:
4.0

Customer did not leave a comment.

Monique Santiago 
Rating:
5.0

During a snow storm go figure and everything went nice and smooth..

Scott Warney 
Rating:
5.0

Extremely easy process, customer service was excellent.

Jan Heale 
Rating:
5.0

Customer did not leave a comment.

andre miller 
Rating:
3.0

Customer did not leave a comment.

ROBERT KROLCZYK 
Rating:
5.0

Customer did not leave a comment.

Samantha McDonald 
Rating:
5.0

Customer did not leave a comment.

Robert Shields 
Rating:
5.0

Yes I drive van I had very hard time getting up in it..I close to fall down from the van.. but anyways it's very much great van.. and it doesn't eat gas alots either.. BUT ONE THING U GOT MAKE A HOLE BEHIND THE SEATS CUZ THOSE HOLES WHEN YOU LOOK BACK U REALLY CAN'T SEE... NEED OPENED HOLE NOT LOOKING THOUGH THE HOLES DRIVE U CRAZY....

Terry Espanoza 
Rating:
5.0

Customer did not leave a comment.

Roger Bassett 
Rating:
5.0

Customer did not leave a comment.

William Lampart 
Rating:
5.0

There were minor problems with the drivers seat belt ( it didn't always lock in). The belt seat alarm would sound even though the seat belt was properly clasped. Sandy was a gem. She made the process simple and efficient.

Gus Grossmann 
Rating:
5.0

They were just the best people to deal with.

Russell Marchese 
Rating:
5.0

Customer did not leave a comment.

Dawn Vernon 
Rating:
2.0

Used the 1-800 number to reserve a truck to empty a studio apartment in Batavia and to drive it to Greece in storage. Was talked into using mobile check in as the store wasnt open on Sunday even though I lack technical skills and I use an old cell phone. Was reassured that mobile check in was quick and easy. Spent 20 minutes outside of facility trying to figure out where and how to get key to reserved truck. Went back into car as weather was wet, cold, windy to call customer service. Spent 60 minutes on phone being talked through the whole phone process. Finally got key and started truck while I cleaned off snow from windows to out of. Drove 2 miles down the road to apartment and landlord left. Tried for 20 minutes to get a hold of landlord to come back to apartment to let us in. Finally get a hold of landlord and he would not return to apartment complex that day as he said he waited to long for me (we were on the phone with U-Haul). Had to return to truck to the same U- Haul location 2 miles down the road. So basically my time, money, energy was wasted for nothing.

Kimberly Pastrana 
Rating:
5.0

It was very hard to figure out which truck was mine, just confusing but once I found it then it was all good

Emma Finch 
Rating:
5.0

Customer did not leave a comment.

William Clare 
Rating:
5.0

Customer did not leave a comment.

Michael BROMLEY 
Rating:
4.0

Allows after hours drop off with key drop box.

Michelle Stamp 
Rating:
5.0

Russell was nice and got me on my way in no time

Jordan Damron-Turner 
Rating:
5.0

Customer did not leave a comment.

Renee Monroy 
Rating:
5.0

Very helpful

Laurence Symenow 
Rating:
5.0

Customer did not leave a comment.

Chad Stevens 
Rating:
5.0

N/A

Joseph Tomkinson 
Rating:
5.0

All good 👍

Richard Markott 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DE 
Rating:
5.0

Customer did not leave a comment.

Ronald Boyd 
Rating:
5.0

Very easy pick up and return process for the trailer.

Brian Johnson 
Rating:
5.0

Efficient!

Donna Phillips 
Rating:
5.0

Customer did not leave a comment.

Jon Tooley 
Rating:
5.0

They are always helpful and friendly, and I would recommend them to anyone looking for a U-Haul vehicle

Ricky Anzalone 
Rating:
5.0

Best customer service

TIM PASERK 
Rating:
5.0

Customer did not leave a comment.

Robert Eastman 
Rating:
5.0

I overfilled the gas tank by a quarter of a tank. How do I get reimbursed?

Michael Hadick 
Rating:
4.0

Customer did not leave a comment.

William Clare 
Rating:
5.0

Customer did not leave a comment.

Timothy Lee 
Rating:
5.0

Honestly, I can’t think of a thing that would have made the experience better

Rick Burgett 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Murphy 
Rating:
5.0

Customer did not leave a comment.

Bens Appliance 
Rating:
5.0

The truck was clean, but needed work: exhaust, especially transmission in my opinion. The truck rattled and it took a long time to change gears. It served my purpose. I would not recommend this truck on long hauls. Should be serviced.

Calvin Klippel 
Rating:
5.0

Sterling Tents was excellent to work with. Very friendly and helpful. Highly recommended this location!

Derek Spink 
Rating:
5.0

Customer did not leave a comment.

Robert DeFedericis 
Rating:
5.0

This is the most professional and friendly place i have ever been not just for renting trucks > i mean ANY Business they went out of their way to help me with all my questions and they were even there on their day off WOW i give this place a extra star ⭐️ 6 out of 5 stars above and beyond

John Michalek 
Rating:
5.0

Customer did not leave a comment.

charlies haefele 
Rating:
5.0

Customer did not leave a comment.

steven easton 
Rating:
5.0

Very friendly and attentive staff.

Scott Scharlau 
Rating:
5.0

Customer did not leave a comment.

Russell Maxon 
Rating:
5.0

Customer did not leave a comment.

Scott Kendall 
Rating:
5.0

The ladies were great and very accommodating. Listened, and helped me out so much. I was in a motorcycle accident recently and they helped me get everything set up.

Skyler Gernstl 
Rating:
5.0

Customer did not leave a comment.

Phillip Egge 
Rating:
5.0

I’ve rented from this location before, they’re always friendly, very helpful and I always tell them thank you for a great experience.

ed mcdonald 
Rating:
5.0

Nothing. all the personnel there are very friendly and helpful.

Frank Capuano 
Rating:
5.0

Customer did not leave a comment.

john stachewicz 
Rating:
5.0

Customer did not leave a comment.

Roxanne Denison 
Rating:
5.0

Customer did not leave a comment.

Ralph Royce 
Rating:
5.0

Very nice people, the best !

PETER OLIVIERI 
Rating:
5.0

Customer did not leave a comment.

Parris Price 
Rating:
5.0

ALWAYS GRAT SERVICE FROM STERLING TENTS!

Dan Cavanaugh 
Rating:
5.0

Great customer service wouldn’t change anything

Doug Esten 
Rating:
4.0

Customer did not leave a comment.

KENT DIAMOND 
Rating:
5.0

Customer did not leave a comment.

Bens Appliance 
Rating:
5.0

Thank you. Everyone was very friendly. Sincerely Toni Jeerings

Antoinette Jeerings 
Rating:
5.0

Customer did not leave a comment.

diane williams 
Rating:
5.0

Customer did not leave a comment.

Calvin Klippel 
Rating:
5.0

Customer did not leave a comment.

Rebecca Dayton 
Rating:
4.0

Customer did not leave a comment.

Tara Hall-DiLaura 
Rating:
5.0

Customer did not leave a comment.

Karen Nemec 
Rating:
5.0

Customer did not leave a comment.

mary jo buckley 
Rating:
5.0

Great service!!

June Fenton 
Rating:
5.0

Excellent customer service at this location!

Jeffrey Crane 
Rating:
5.0

Friendly service

Ken Henry 
Rating:
5.0

Customer did not leave a comment.

Carlos Miranda 
Rating:
5.0

Everything is fine

Jennifer Amacher 
Rating:
3.0

Customer did not leave a comment.

William Willson 
Rating:
5.0

Talk with your rental locations about the equipment. I live in PA and went to NY 4hr one way to look at it truck to buy and was going to tow my car home, I had a Tow Dolly reserved at another location they called me while I was ar the dealership at 430 to tell me the dolly had a flat tire and wouldn’t be available until the next day. I called U-haul to find another one they did but were closing at 5 so I had to rent a room and stay all night in NY which wasn’t planned. And the next AM pick up the dolly from Sterling tents and awnings.Both rental places were extremely nice and friendly. But if the Dolly would have been available at the first location the dealership was willing to take me to get while they were detailing my truck . So I would suggest keeping in touch or having your locations do an equipment inspection. But overall it was a good experience.

justin Hilty 
Rating:
5.0

Great staff

John Leach 
Rating:
5.0

Thank you Very accommodating.

Kevin Whitford 
Rating:
5.0

Sandy was excellent, professional, and very responsive.

DAVIDW HORNING 
Rating:
3.0

I called and told them I would be late. They cancelled my u haul, the back was not swept again. And the steering is horrible.

Susan Myers 
Rating:
5.0

Sandy and the whole crew were great. Then 7 deer rolled up in the back to see me off. Perfect.

STEPHEN CLARK 
Rating:
5.0

Not a thing! Extremely accommodating!!!

Nicole Thomas 
Rating:
5.0

Customer did not leave a comment.

Barbara Mercado 
Rating:
5.0

Excellent service, pickup was fast and easy! Highly recommend Sterling Tents.

Michael Fagan 
Rating:
3.0

I do t know how to answer this. There was nothing wrong with the location. They were closed when I picked up the truck and the uhaul website said they would be open. I had to use the mobile app and it was one of the worst experiences I’ve had with technology and I am pretty well versed in using apps for many purposes. Screens would freeze or prevent me from moving on. UHaul experience was terrible. But Sandy from this office was very helpful on what seemed like her day off. Thanks Sandy. Uhaul… you need some work.

David Killian 
Rating:
5.0

They were very professional and courteous and ready to help in anyway. Very pleased with their services.

elizabeth wagner 
Rating:
5.0

Nothing, everything was great

Kevin Callaghan 
Rating:
5.0

Customer did not leave a comment.

Gwen Ross 
Rating:
5.0

Not a thing! We were so well taken care of ! I would definitely recommend this location!

Kim Allen 
Rating:
5.0

Very accommodating. Great people!

LAWRENCEH WILCOX 
Rating:
5.0

Very friendly. Made the process very easy

Ricky Anzalone 
Rating:
5.0

Sterling offers the best customer service

Lydia Bruce 
Rating:
3.0

The original location I was to pick up the vehicle at was closed. I traveled over 2 hours for this vehicle reservation. I called U-Haul and the representative stated that there wasn't even a vehicle in that lot that I requested. I then was told of a different vehicle at a different lot. I went to new lot at new location. The window was cracked upon receiving the vehicle. Various dents, etc that I documented in pictures. The whole process was a headache.

Lyndsey Tolman 
Rating:
5.0

Pricing is ridiculous, vehicle says 19.99 day only used for 4 1/2hrs & was charged 79.99 for the day WTF online experience is quick & location excellent but pricing total bull shit, I was in a time crunch just need to get job done figured it would get straightened out at checkout

William Thomas 
Rating:
5.0

Have the vehicle there on time as appointed.

Genevieve Shea 
Rating:
5.0

Customer did not leave a comment.

Randolph Harris 
Rating:
5.0

Customer did not leave a comment.

Gregg Wolff 
Rating:
5.0

Customer did not leave a comment.

Mark Gurgir 
Rating:
5.0

Customer did not leave a comment.

Patrick Clemons 
Rating:
4.0

Customer did not leave a comment.

Wilmer Caballero 
Rating:
5.0

Great location and very friendly staff. Definitely one of the best renting experiences I’ve had

ed mcdonald 
No reviews have been submitted for this location.

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