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Comentarios de los clientes para Sterling Tents & Awnings Inc
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de Sterling Tents & Awnings Inc
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Bradford H.
The people were very helpful and efficient. The truck ran well, but had a faulty sensor for the left front tire. I look forward to doing business with this U-Haul again next month.
James E.
Sandy was great to work with, and very accommodating!
James D.
Sandy did an excellent job as always which is why we go directly to her when we need to rent a trailer.
Kevin K.
The online reservation system was great! I was able to adjust the reservation by adding a day and changing the truck size the day before picking it up and it was ready when I arrived. Sandy at Sterling Tents & Awnings Inc was fantastic to work with. Very friendly and explained everything. The truck was pulled out front for me and running with the heat on! Great customer service! - Kevin
JOHNC G.
Very friendly and knowledgeable. Great experience through the entire process. Best rental location yet.
Raymond O.
The BEST location I've ever used !!
DAVIDW H.
Exceptional service. Two thumbs up!
Lisa R.
It was Sunday no one was there
EDWARDJOSEPH W.
The truck was very dirty. The cab and the box. The box was pretty bad. I didn't clean it either. I didn't make that mess. I purchased old blankets and sheets to put on the floor because nothing I owned was going to touch that. There is rust all over the door frame. It's pretty visible. Their were used face masks under the seat that were visible. The inside of the windshield was covered in grime. The truck suspension was noisy and steering was difficult. It wandered over the road and had a lot of steering play. I do love the personal at Sterling tent and that's why I've been a repeat customer. Never had anything other than praise until now. The truck condition however was just so bad. Very poorly maintained.
Diane S.
Very friendly
David N.
Excellent service at this location.
Raymond O.
Owner was Magnificent, will definitely want to deal with this U-Haul Location again !! He was Very Courteous, etc.
Charles B.
Excellent customer service. Great place for rental. I'll be back.
Michael H.
Sandy very pleasant and friendly. Professional. Will definitely reccomend .
MICHAEL R.
CONTINUE AS IS
Connie Z.
The pickup location personnel were friendly and provided good customer service. The truck however was not well maintained as the battery needed to be replaced the day after I picked up the truck causing me to delay the start of my trip by 3 hours. Additionally the air conditioning did not work making the 6 hour trip in 90 degree heat miserable.
Adam E.
Excellent, friendly service!
Mike B.
Sandy and team are absolutely awesome, nothing additional reccomended
Jim H.
Very friendly service!
James S.
Sandy was great! She arrived early to accommodate a before hours pickup. Great to have that service right here in the city.
Susan R.
I didn't get the name of the lady who helped me but she was wonderful. She was friendly & professional. There needs to be more people like her in the customer service.
Bryon K.
Give the customer a jacket or block in case they need to unhook the trailer.
James D.
As usual Sandy did an excellent job and is a outstanding representative for U-Haul. Both Sandy in Batavia and Rob in Warrensburg are important reasons why I plan on using U-Haul when the need arises in the future.
Blake E.
Disappointed to get an additional surcharge without any communication as to why
Joseph R.
Everything was ready - truck/paperwork/ etc- staff was very courteous and knowledgeable
Breton Q.
No dolly as requested, almost was charged for 8,000 miles because truck mileage wasn't Update. When I only used 200 miles
Francis K.
Thanks. Overall had a very positive experience. However the truck was not swept out in the back and they were cigarette butts in the cab. I felt like I had to clean this out so I didn't get charged but maybe next time check and make sure the person before me has done this. Thank you.
DENNIS M.
Wonderful experience.
Robert K.
The rear differential was in bad shape, crunching, grinding, I barely made it back
Marc L.
The service people were very friendly and helpful.
Ken M.
Sandy, at Sterling was very helpful. She had one of there employees show me how to hook up to my vehicle and explain safety tips. Will definitely rent from from Sterling again.
Lora W.
The representative went above and beyond to make this customer happy!
Collin C.
The people at this location were top notch, however, the fuel was less than 3/4 tank of medicated on the contract and the drivers side ratchet for the car hauler was just about seized up.
David P.
Fantastic people, accommodating, professional, and friendly!
James D.
The person that assisted me, Sandy, was very helpful as well thorough. I was impressed with both her knowledge and customer service skills.
Eugene K.
Dual admissions have a Jack attached to them so people with disabilities can detach it from a vehicle
Chris W.
The representative made it easy and it was very affordable, I would definitely recommend this service to a friend.
Logan G.
Honestly nothing. Everything was smooth and efficient, couldn't ask for a better experience. Thank you!
Charles B.
Always great service !
Timothy W.
These are the nicest people you'll ever meet- great place to do business with.
John H.
I was completely satisfied with my rental experience. The attendant at the location was professional, informative and respectful. Thank you
DAVID S.
Very small, dropped at night and was forced to block a door even though directions specifically said not to. Very nice voicemail was left following day reversing a charge I was mislead with from the Henrietta location.
Donell K.
When I called and told the owner there was a gas leak, she was very appreciative. but I also only drove 34 miles and ended up putting 9 gallons of gas in to fill it up before returning, costing me $24. I was never offered any kind of reimbursement because of the gas tank having a leak. The truck should not have used 9 gallons only driving 34 miles.
RICK S.
Small operation with absolutely great service. We were having difficulty getting a covered trailer for our move. The owner called me several times to let me know the status of our reservation. She even hooked up the trailer in a total downpour.
Patricia G.
People were very nice here, but trailer was not put on my hitch correctly and immediately popped off and slid under my car causing over $400.0 worth of damage to exhaust system. Have contacted dealer and U-Haul and have gotten no response.
Jacob S.
The rental company was great. However, I rented the 5x9 trailer and expected it to be 5x9 the unit was 1.5 inches to small and what I needed to move wouldn't fit. Completely wasted my time and efforts. Should clearly say what the size is.
William A.
When I rent trailers I always choose Sterling Tents because they are so easy to5 work with and reliable.
JOHN C.
U haul again had excellent equipment for hauling my new old car home 6 hours away. As always their trailers are really rugged and everything works on them. The people at renting office were very polite and easy to deal with.
Edgar B.
Friendly and helpful. Thumbs up!
Steve V.
I was very impressed with the service and the great condition of the vehicle. It has been many years since I rented a u-haul truck and the quality has really improved. I WILL recommend you to my friends. Thank you.
Martin G.
Great customer service
Daniel H.
Super easy to pick up any equipment needed. Friendly staff. 0 issues whatsoever. Will definitely rent equipment from again when the time comes.
Bianca R.
You are doing great keep up the excellent work
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