Comentarios de los clientes para Sterling Hasting And Sterling LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Sterling Hasting And Sterling LLC

Clasificación general:

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Ron F.
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El cliente no dejó un comentario.

Doug F.
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El cliente no dejó un comentario.

David N.
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El cliente no dejó un comentario.

Joseph B.
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The location was fine, but it was very frustrating that the first location never reserved a truck for us so we had to go to this location. U-haul said they would give us a $50 credit for this and we still haven't seen it, but they made sure to charge our card.

Jeff B.
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El cliente no dejó un comentario.

PAUL D.
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Young man was very helpful to get me hooked up and on my way.

RICHARD M.
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El cliente no dejó un comentario.

Eduardo G.
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Great place to rent a moving truck from. Service was excellent, quick and friendly. Definitely would recommend this place. 10/10!

Richard H.
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No a thing

KENNETH W.
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El cliente no dejó un comentario.

GABRIEL M.
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Nice friendly environment.

Agnes M.
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El cliente no dejó un comentario.

STEPHEN T.
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No customer service available to help out with rental, picking up or dropping off vehicle, when I called for assistance the employee was pretty snotty and rude at first as well. Also the rental truck was clean but it did smell like mildew or stale water.

Riley B.
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El cliente no dejó un comentario.

Fabrice K.
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Amazing and professional

David I.
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After hours drop off

Gatbel C.
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Excellent experience with the customer service person in Greeley, CO

William S.
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cleanest place of business seen in a long time.

Charles B.
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El cliente no dejó un comentario.

Carole K.
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Need a Bigger more noticeable sign, drove past it twice.

dan A.
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El cliente no dejó un comentario.

Lyle S.
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El cliente no dejó un comentario.

Cora F.
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The lock box for the key was almost impossible to open, especially when I picked up the truck. The office was closed, and directed me to call an incorrect number on the sign on the door. It took over 45 minutes, 3 phone calls and finally someone showed up who magically could open the lock. It took 25 minutes of manipulation to get the lock to open.

Thomas G.
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Picking up truck before or after business hours not very user friendly

yolonda R.
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El cliente no dejó un comentario.

Sharon R.
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Your associate was the worse I have ever seen. You need to tell her the customer is always right, especially in her business. I had a mask, but no gloves, never had to ware gloves before. She missed spots on the truck. Could go on and on. I have used u-haul many of times if you check my records never had any problems before. I had 10 blankets ordered and never received them.

Desiree M.
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I didn't have a problem with the location but the company of Uhaul. You charge way too much and keep gouging with extra fees. My truck was not reserved and it messed up my whole move.

David H.
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The combination lock started freezing up due to the snow. Would it be possible to place the locks in a weather protected area?

Crystal B.
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El cliente no dejó un comentario.

Karina A.
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No improvements. Everything was great, no issues.

Robyn C.
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El cliente no dejó un comentario.

DAN S.
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El cliente no dejó un comentario.

Patricia M.
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Engine ran really rough.

Brian W.
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El cliente no dejó un comentario.

Bill P.
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Excellent customer service!

Michael W.
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El cliente no dejó un comentario.

leona S.
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El cliente no dejó un comentario.

Doug F.
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El cliente no dejó un comentario.

Nathan K.
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Front desk lady was extremely rude

Eric M.
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They were very polite and helpful

Doug F.
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El cliente no dejó un comentario.

Dan B.
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Truck was not cleared of snow and not washed.

Donna D.
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Kimberly, the agent who helped us, was awesome. She had everything ready when we went to pick up and return. Keep her! Her kind, helpful personality is an asset to the company.

Barry A.
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El cliente no dejó un comentario.

Margaux V.
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El cliente no dejó un comentario.

Doug F.
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El cliente no dejó un comentario.

Doug F.
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El cliente no dejó un comentario.

Dawn C.
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They are always kind and helpful at this location. Thank you!

Doug F.
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El cliente no dejó un comentario.

Kendra D.
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Received charges for unused items and never received a call back. Will not recommend Uhaul to anyone.

Aaron M.
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El cliente no dejó un comentario.

Callie B.
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The woman we worked with was very nice and helpful. Our original reservation with uhaul didn't go through on their end and they had us pick up a truck at a closed location. Super frustrating! This was a huge inconvenience since we were moving. Sterling Hastings was great- it was just frustrating working with uhaul to pick up a truck.

Meranda C.
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Everything was very good

Jesse C.
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El cliente no dejó un comentario.

David B.
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The vehicle wasn't clean in the cab. There were toe nail clippings on the floor in the cab. Very disgusting!

Meranda C.
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The best is very cool

Susan T.
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This does not appear to be a real uhaul dealerships. Parking is on the street and the office is across the street. This is not their primary business and, as a secondary it received that kind of attention. Even the personal appearance of the contact person left much to be desired

Nathan H.
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El cliente no dejó un comentario.

Brian S.
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El cliente no dejó un comentario.

Elliott M.
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El cliente no dejó un comentario.

Shani C.
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El cliente no dejó un comentario.

Lucy B.
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I rented the truck and booked movers from uhaul website. The movers never showed up. It took extra time to rent truck because having trouble with taking payments. I got out later than requested time. Place to return truck was closing before I returned truck. They closed st 2pm. I get a call at 3:30 (original return time) asking where the truck is and that someone is waiting for truck. I assumed because I got out late I had the 6 hours I originally ordered truck for. I was still hoping to hear from movers. Finally hear from movers after repeated calls that they were returning from vacation and thought they had blocked the day off and blamed the website. They said they would call me in 45 minutes....of course never did. So woman telling me I needded to return truck right away or I would be charged for customers waiting on truck inconvenience. When I asked how much she said she would have to ask the regional manager and get back to me. Of course heard nothing. I raced to get truck back, top off gas tank even only drove 5 miles only to find no one at the rental place and no one answered phone because it was 4 pm and they closed at 1. Needless to say I will not rent from uhaul after this move is over.

Vickie E.
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Ordered truck by phone when arrived had to do the order over again. Delayed us 45 mins

Lisa L.
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El cliente no dejó un comentario.

Byron J.
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Poorly Marked. Hard to find.

Michelle M.
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The location was great. However, U-haul overall was terrible. We made an order online only to show up and find out that our requested equipment was not there. We ended up having to spend almost 1.5 hours trying to find everything we needed at other locations.

elizabeth H.
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Very easy. Needed a truck at the last minute and they were able to accommodate.

Adrian B.
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They did not put the hand dolly in the truck costing me money and time. The whole reason I did the mobile app pickup was to get started early. Moving is never easy and I had help for a limited time frame that was blown out of the window. I am very pissed off. Getting a simple reservation done accurately seems beyond U-Haul's ability. The mobile app sucks. The whole experience sucked.

Jolene H.
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She is very polite.

David C.
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El cliente no dejó un comentario.

Amy B.
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El cliente no dejó un comentario.

Audry B.
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El cliente no dejó un comentario.

John R.
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I notified the woman at the office of this "contractor" that I had exceeded my alotted mileage allowance but she indicated that U-Haul would just bill me. I calculated my overage at a cost of $186 at $.40 a mile. I believe I have been overbilled by at least $40. I also left the vehicle with more gas in the tank than when I picked it up in Kennewick.

Vincent E.
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My reservation was last minute and found all the people involved to be extraordinary.

Samantha S.
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The woman working in the office had her hands full with customers and was still polite and very professional. The experience was easy and she was very detailed and didn't have any issue explaining anything or answering questions.

Garth M.
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The inside of the cab was not cleaned prior to me renting the vehicle. The storage area worked fine.

mark C.
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Have the uhaul .

Ashley V.
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El cliente no dejó un comentario.

Ashtyn R.
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El cliente no dejó un comentario.

kay K.
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Kimberly at the rental location was wonderful to work with. She was knowledgeable, professional and friendly. She made the whole process easy to understand. She was thorough in showing me how to operate the vehicle. She explained the return procedures completely. There were no surprises because Kimberly explained each step of the rental process.

Lucas E.
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Negative service representative constant complaining. Quite unprofessional in demeanor and language use. Poor overall customer service and very slow.

Shannon P.
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Very friendly staff and I would recommend for friends and family!

Michael O.
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Excellent and friendly service. Very efficient and organized in the checkout procedure.

RICK G.
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Droped the U-Haul off after hours so I didn't really get to see the place nor did I speak to anybody. I called in the next day and they said everything was fine.

David W.
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They charged a cleaning fee on a truck that was not dirty

Tyler A.
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The customer service here is non existent. I booked a 26 foot truck and was downgraded to a 20 foot truck without being told. When I raised this concern I was told by the u hail people that I had to call the 1-800 number to try and fix it. They then told me that 4 other people wanted a 26' that day that were going to get the same news I did when they showed up, as if this is a normal thing and not their problem. Then, after raising the issue I was offered a 5x8 trailer "because it gives me an extra 2 feet". I had to explain to them that even though the trailer is 2 feet longer it is more narrow and not as tall as the truck and there fore less cubic space. They didn't care and just told me it was the only option. Because I was moving 1300 miles away and had to be out of my house that day they in fact we're right and they new I was out of options. Because of this poor service I ended up having to throw away our couch so we would have enough space for everything else and effectively coating more than the cost of the uhaul it's self... I would never ever recommend them or uhaul. Penske or Budget is more expensive but now I see why.

Elliott A.
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The truck floor was littered with broken glass and dirt. I was not told about a limit on the mileage on a one way rental. Nor was I told that if there was no one at the drop off location I'd have to use a smart phone to turn the truck in.

Dustin B.
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No parking lot. Wasn't open

tracy B.
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Nothing. I have no complaints. All went smooth. I like your on line renting. When I got to the location, everything was ready and went smooth and fast. Thank you for great service.

Joe G.
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El cliente no dejó un comentario.

Eva V.
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El cliente no dejó un comentario.

Doug F.
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switching from regular pick-up to the 24/7 required 4 customer service people 1 recall and 3 transfers to get it set up but once it was completed it worked well.

lisa P.
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El cliente no dejó un comentario.

Tamara A.
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El cliente no dejó un comentario.

Mike H.
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El cliente no dejó un comentario.

Sean G.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Doug F.
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El cliente no dejó un comentario.

Ken K.
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El cliente no dejó un comentario.

Douglas J.
Clasificación:

El cliente no dejó un comentario.

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