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Kenneth M.
Customer Reviews for Stellas Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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As nice and helpful as my local Rental agent was, Your corporate on line reservation process it horrible. Calling the day before my pick up date to. Tell me I have to rent a unit 50 miles from where I planned to pick it up. Then the reservation agent argued that this is the prosess I agree to. If there was another option to rent this type of equipment I would.
Raymond C.The young woman that waited on me was helpful, she was thorough with answering my questions. Without a doubt I would return there and recommend to anyone needing to use a rental agency to go here, you won't be disappointed.
Les B.Absolutely nothing the lady behind the desk was perfect Absolutely no problems
David N.24/7 pickup was not easy. Truck was dirty in back (someone's fake flowers I had to clean up)
Leroy B.Line up the steering wheel so the speedometer is visible.
Constance D.I did notice that the trucks brake pedal would vibrate rather heavily at times when depressed and at a complete stop. But other than that everything was fine.
NICHOLASJ G.The whole experience was fast, easy and thanks to the staff very enjoyable . If I ever need to use Uhaul again I will def go back there again.
Richard L.Great experience. Truck was newer and clean, transaction was quick and we were able to get out on time. ¡Gracias!
Jesse L.Great
Shirley D.excellent job by all
chris D.Always the best service.
ANN K.Melissa was great to work with, pleasant and helpful. She was able to answer all of my questions. When I called to possibly change my time for pickup, there was no issue and drop off was just as easy. I would definitely recommend this store for all your uhaul needs.
ANN K.Parking lot is way too small for trucks to be pulled into
Jessica K.I was charged a cleaning fee even though I swept my mess out. Meanwhile when I got the truck there was already dog food in the back on the floor. 10/10 not happy!!
robert P.I made a reservation and when I got there to pick up my equipment and they had the truck but did not have the tow dolly. Then I seen a sign and it says If we couldn't meet your reservation we owe you $50. We brought it up and the assistant laughed in my face and said I don't even have $50 to give you. Then I was promised and extra 50 miles to go out of. My way and go to another town to pick up my tow dolly and when I returned it I ended up paying for an extra 14 miles because the 50 miles was not added to my contract. My experience was horrible... I would like to talk to someone about this so can someone call me 585-733-9147
Robert B.Very good
elliott G.Over charging and when I over filled the gas was over 5/8 of a tank almost full and worker tired saying it wasn't wouldn't give me any thing back for it and wouldn't put it towards the bill over charged for miles that I never went very poor customer service very dissatisfied
Joshua F.Clean and Friendly U-Haul rental facility.
Grant S.My name is Katrina Dalaba and this place sucks.
KATRINA D.Always great at Stella's
michael L.They are the best over at Stella's
michael L.Very smooth trip. Thank you.
Scott T.The vehicle was great, and staff were super friendly and helpful. Definitely a positive experience!
Keith Y.Everthing was great, the truck was clean and the customer service was excellent. I would definately recommend this location.
SUMMER D.The truck was ready and car dolly was hooked up to the truck. I drove the truck 1500 miles in 2 days and had no problems with the truck or dolly.
Roger P.Nobody showed up to work
Anthony G.Excellent as always. Pickup truck works great to move our boat to dock.
michael L.The person that checked us out was fast and friendly
michael L.Great, nice new truck
michael L.First of all we could only rent the truck for 24 hours which really wasn't enough time for moving an entire house. I guess because it was a holiday weekend. Also I ordered moving blankets which weren't available because they were given to another customer. The charge was taken off my total bill. The truck was fine.
Nancy D.Very helpful.
sandra B.I would like to thank the women who checked me in. My truck was late due to Uhaul Roadside assistance not assisting me and leaving me stranded on the side of the road for almost 24 hours. A late fee of over $300 came up and she promptly adjusted it and removed it from my total. She was very understanding and nice! ¡Gracias!
STACY N.The office closes a bit early, at 5 p.m., and the trucks are located across a main road from the office. There doesn't seem much that can be done for that other than perhaps asking the city to add a striped crosswalk for better safety.
Mellissa B.Customer service was excellent. Thank you.
SUMMER D.I've rented twice and was very smooth and pleasant customer service.
carrie D.Location was closed when I arrived. Easily parked vehicle and found drop box.
Barbara D.Unknowingly was charged the full "estimated" amount WITHOUT my approval. I was told my card would not be charged until I return the unit …. as normal. I am NOT happy !!!
scott R.service was great.
Andrew P.I was not happy getting a smaller truck when I asked for a bigger one.
catherine M.Great experience
DALE H.Great service - truck was clean and ready for use on the day and time requested. I would recommend Stella's Storage to other U-Haul customers.
Bill R.everything excellent
Carl C.The service was excellent! The only con was all of her trucks on hand were assigned to her shop so I couldn't return any of them anywhere but back to her store.
Jerica B.would recommend havin a running board for the chevy silverado. my fionce had a hard time gettin into the truck
John W.Great !
michael L.