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Bradley K
Customer Reviews for Watson Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There needs to be an employee available at this location after 1 p.m. to handle U-Haul business and help customers. As it is now, there is only a window between 8 a.m. and 1 p.m. to pick up trucks or trailers. When a customer who lives a long way from the U-Haul Rental Center, has to pick up a truck for the next morning's move, that leaves very little time to move and then return the truck by 1 p.m., which means being charged for another day's rental fee. That happened to me yesterday and I couldn't get the move completed by 1 p.m. so I had to rent the truck for another day...and another $29. That's really not right.
Melinda LThe gentleman at Watsons was Great n very understanding n professional n had what i needed THANK YOU VERY MUCH!!!!!
Rich CThe pickup location was fine and the truck was reasonably clean but it had a mechanical issue (alignment).
Jesse PExcellent all around,very courteous.Jerome(I may have name wrong),reserved my trailer so it was ready for pick up,unhitched me on drop off.Safe trip to Ca.& back to ID.Thank You.
Joann BFriendly and helpful staff at pick up location. Vehicle well maintained and clean.
Danylle MFacilty and equipment was great, check out process was slow because of the Uhaul computer system
JAROD MBrittney (worker) went above and beyond for me! She was so nice, informational, and exceeded my expectation!
Kimberly WNothing to improve, everything was perfect
SILVANO ZStaff was great about getting reservation done quickly and accurate. Cost estimate was almost right on the money. Check out and return were really easy.
Nick HThe location and employees were great. However I had to drive from Spokane Valley Washington to Osborne Idaho to pick up the U-Haul truck and therefore I was charged $90 more. In hindsight I would think U-Haul would bring the U-Haul truck to Spokane Valley or I would not have been charged the extra $90 for those extra miles.
Gwen MGreat service. Keep doing what you ate doing.
Harris MThank you
LARRY HNeed two hour pricing
Timothy FAlways friendly and accommodating.
JEROME WGo Uhaul!!! Stress/Drama free here. Highly recommend.
BRENT CVery nice person that helped me..
Vernon SBetter customer service. We were put on hold for more than an hour with no resolution and transferred multiple times on phone. We had to pick up our reservation 70 miles away from designated location and when we tried to drop off our reservation, the guy told us he couldn't accommodate us nor did he help to assist us in dropping it off elsewhere. Since customer service couldn't help, we ended up just leaving it there and told him to deal with it himself. Very frustrating experience. Other than that, roadside service was excellent with dealing with flat tire on auto transport. Will not be using uhaul for any future moves. Ultimately was a negative experience for us.
Dominic DThe employee who helped us on the return was helpful with a great attitude.
Judith PSuper friendly and great about helping ihook up the trailer.
Wendy FThe drop off was local which was great. But it is at a grocery store and as the surly cashier grumbled to me “ I’ll get to it if I have time. U-haul is closed today. Leave the keys over there.” And with a wave of her hand I was dismissed. Later a call from the Couer d alene office accepted my drop off and assured me we were ok. Thank you to them.
TERRY FGreat drop off location and super friendly.
Mychal WAgain problems with the website.
George BThey charged me for two extra days when I only had to return it less than a day let and I dropped off the auto transport early and was still charged for it? Please refund that!
Blake MFirst, I want to clarify that the UHAUL people in Osborne, Idaho provided excellent customer service. HOWEVER, we were supposed to pick up the UHaul truck in Spokane, Washington, only to find out less than 20 hours before the pickup that we had to drive 1.5 hours into Idaho to get the truck. We had booked and paid for this UHAUL truck for greater than 30 days. We were given the option of driving to Moses Lake, Tri-Cities, or Idaho to get a truck that was supposed to be in Spokane. Customer service on the 1-800 UHAUL site was rude!!! Beware of the "preferred pickup" site with Haul as you may be driving 1.5 to 2 hours to get the truck/trailer and being charged extra miles. We will never do business with UHaul again.
Bryce aFast easy pick and return of the trailer
Donald AEverything was good! The person that helped me knew what they were doing and was helpful getting me setup with my trailer.
Vaughn KThe 6x12 trailer had all four tires severely worn. I was almost not going to drive it due to safety concerns but ended up using it because of other commitments.
DAVID NNothing. The Steins employees are great!!!
Brandon VEverything was fine
SHAWN SSmiling and helpful.
William TGood experience. Nice people. Would go back there again.
Norman HGreat people.
Loring BAffordable way to move a lot of stuff... Great experience, truck ran tops was clean and smoke free. Thank you
Scott CThank you
Larry HDon't jack around with the prices, provide the needed equipment to connect the trailer to the vehicle. A fee to drop off a trailer? Ha! what customer service?
Jerry MThe only complaint I have is the fuel. I went 14.8 miles round trip. I put $10. worth of gas in before returning it. Was told there was 3/4 of a tank. Not possible receipt show 5/8 of a tank. I was charged $36.00 for gas(39.5gallons). No way I used that much gas going 14.8 miles.
Oma SApparently they had not done a great job at tire inspection. On my trip, the auto transport trailer tire blew, and the technician who came out to fix it, decided that 2 more in addition to the blow, could benefit from being replaced. I feel like these tires could have been changed out sooner, so it wasn't me dealing with the blow out. I know trailers move from place to place, so it's not this outfits fault necessarily- but a possible indicator of complacency in all locations who let it slide.
Ben MFriendly, kind people. A pleasure to work with.
DONALD MIt was a bit odd to drop it off at at supermarket. BUT staff was very welcoming and the drop off was effortless!
William MNon plus return. We dropped off the rental, they checked it in. We signed off and done.
ALDO BNo issues, friendly
DAVID AMake sure if you send a customer 100 miles make sure they have the equipment that is reserved
Steven LA 2020 vehicle with no cruise control--what! That was the only bad part of the trip.
Raymond LI was very impressed.
Maxwell BI shared that I have a cognitive disorder, with the attendant, who met my every expectation and was immeasurably helpful to ensure I would be able to return the vehicle at 4pm the following day.
Linda HU-Haul had me drive 2 hours one way to pick up a truck with only a two days notice, not cool.
Quintessa BThe guy that checked us out had no idea what he was doing. We didn't discover until after a cursory check that there was trash behind the seats, cereal in lots of hidden places, the inside of the windows was so filthy that when the sun hit them later in the day, I couldn't see. Had to pull over and clean them. No packing blankets were available and he had not idea what we were talking about.
Judy HThese people were clueless at what they were doing. They treated me like I was a child. They refused my reservation so I called U-Haul headquarters and there was no problem with my reservation. The employees still gave me problems. They desperately need training with customer service!
Larry KSteins Market is THE ONLY UHaul dealership in a 50 mile radius of Osborne, ID. Those who helped me get the rig under rental and ready to go were wonderful and did the best possible they could. It seems that during the trip a head nut on a very important bolt (and part of the trailer tongue) snapped off and for the grace of God I did not have a problem. The bolt shaft was completely rusted except for a sliver of fresh metal I could see that kept it together until this trip. I'm not certain how anyone could have caught this problem in advance. My feeling is the nut was torqued too high when installed.
daniel kVery fast, very friendly, no hassle.
Jeff RThe customer service was very much more than expected!
Larry KGreat customer service. Helpful and easy transaction.
Angella LMy husband and driver liked joking with the friendly staff. Also it was great that it was closer to our new home so we did not gave to drive over 4th Of July Pass, Idaho in the Snow.
Mark E