Customer Reviews for Steelcreek Self Storage
(U-Haul Neighborhood Dealer)

120 reviews

1909 Interstate Hwy 30 W   Greenville, TX 75402
(Frontage Rd)

(903) 274-4071

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 274-4071

1909 Interstate Hwy 30 W
Greenville, TX 75402
(Frontage Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I went in to this location to pick up my rental and their internet was not working therefore the process took much longer than what it should have, and the staff could also use better customer greeting skills.

Julio Paredes 
Rating:
5.0

N/A

Jack Barnes 
Rating:
1.0

The location was almost impossible to find due to construction. The personal were helpful but the location address was not in GPS correctly and led us to other locations.

Lorraine Heaney 
Rating:
5.0

Customer did not leave a comment.

Amanda Richardson 
Rating:
5.0

Customer did not leave a comment.

Catherine Lueras 
Rating:
4.0

Darlene is very nice, rented trailers from her in the past. I do believe that the inconvenience I was out should have been some sort of credit. Glad it was a local move with this truck

Brian Cook 
Rating:
3.0

There were ZERO U-haul signs on the outside of this locale. so I found out once I stepped inside. Put U-Haul signage on the outside. Also provide access to customer rest rooms! the habit to post Rest Room out of service is seen too many times on independent U-Haul locations. Also staff mentioned that septic tank has water ingress at location so if there is rain the raw sewer of the septic tank flows over creating an unsanitary condition. In the end access to the rest room was granted by location staff

Eugen Blau 
Rating:
5.0

Customer did not leave a comment.

russell Mace 
Rating:
5.0

Customer did not leave a comment.

Paul Wilhems 
Rating:
5.0

Customer did not leave a comment.

Jonathonchandler hen 
Rating:
5.0

Friendly helpful people and organized

GREGORY BAGWELL 
Rating:
5.0

I had to go to three Uhaul places before one would take the trailer. Knowing that two of them weren't accepting dropouts would have been helpful. The people at both the pickup and stupid locations couldn't have been nicer or more helpful.

Jennifer Wold 
Rating:
5.0

Customer did not leave a comment.

Claudia Blakemore 
Rating:
5.0

Customer did not leave a comment.

Jason French 
Rating:
5.0

Customer did not leave a comment.

Barbara Hiss 
Rating:
5.0

Staff was easy to deal with and helped me extend my days to accommodate my delayed closing on my house.

Austin Hammonds 
Rating:
4.0

Customer did not leave a comment.

randall mcfrazier 
Rating:
5.0

After my original reservation was completely messed up in Farmersville, this UHaul place was wonderful. Of course, by the time I got there, I was just looking for someone with my rental who knew how to run the paperwork! I am glad I changed stores.

Hope Whitlock 
Rating:
5.0

Customer did not leave a comment.

Kimberley Dudley 
Rating:
5.0

Everything worked out well. Thank you all.

PAMELA TITUS 
Rating:
5.0

Customer did not leave a comment.

Brandon Landrum 
Rating:
3.0

Well the truck I drove definitely needed brakes. And returning the truck was hard to understand because it was at a liquor store and it was closed. I did everything the video said and I was supposed to get an instant refund to my card but haven't received it yet. Praying it comes soon. Vicki Poe

Vicki Poe 
Rating:
5.0

Customer did not leave a comment.

Aidan Casey 
Rating:
5.0

Customer did not leave a comment.

TAYLOR JAMESON 
Rating:
5.0

The location and service are great, also very easy and convenience while picking up and drop off the vehicle. Thanks

Verasak Wataruangkhajorn 
Rating:
5.0

Great customer service

James Kennedy 
Rating:
5.0

Customer did not leave a comment.

STEVE COMBS 
Rating:
5.0

Customer did not leave a comment.

Bruce Campbell 
Rating:
4.0

Very pleasant, courteous & professional. Would highly recommend them in a heartbeat!

Dennis Carpenter 
Rating:
5.0

Customer did not leave a comment.

Robert Hurst 
Rating:
3.0

Customer did not leave a comment.

Jesse Hackney 
Rating:
5.0

Customer did not leave a comment.

STEVEN REEVES 
Rating:
5.0

They didn’t complete my contract . It was a month before contract was completed and it was reported I had not turned the equipment in when I had . Y’all need to get your act together

BRYAN ARENDER 
Rating:
5.0

Make the pickup process a lot faster.

BRUCE AUSTIN 
Rating:
3.0

The address is completely wrong, it is on the other side of town as where it shows up on your maps. Please fix. Other than that problem. Staff was polite and helpful. Would reccomend.

Noah Agnew 
Rating:
5.0

Customer did not leave a comment.

Cassandra Russell 
Rating:
3.0

Make sure the vehicles are in better driving conditions. The truck we got had front end alignment off by a lot it pulled to the left. The steering wheel was even off set from normal 12 o'clock position. Also A/C went on and off through our trip.

Ruben Hernandez 
Rating:
5.0

Friendliest and most helpful staff! Every Uhaul location should be so great. Also very clean and organized. Thank you! These guys are 10 stars!

JANET HOGLAND 
Rating:
5.0

Customer did not leave a comment.

Mary Roebuck 
Rating:
5.0

Customer did not leave a comment.

ELMER SHIRLEY 
Rating:
3.0

This was the third location that my reservation was sent to. I completely understand that U-Haul is busy but we lost 2 hours if packing. The lady at the Greenville location was very nice but she was having trouble with the computer so t know if it was her or the U-Haul system.

Jose Pizana 
Rating:
5.0

Customer did not leave a comment.

tony fults 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MORRISON 
Rating:
5.0

Very helpful and friendly people.

JAMES MILLS 
Rating:
4.0

Might want to add location information. GPS took us to a different location initially.

ROBERT GEORGE 
Rating:
5.0

Customer did not leave a comment.

Mark Adams 
Rating:
5.0

Customer did not leave a comment.

Luis Arvizu 
Rating:
1.0

You have the wrong pickup location. Originally, it was A Mini Storage in Garland Texas; however, no one was at the location when I was supposed to pick it up. I called the manager and he said the person who was supposed to be there had left (it was 3:30 in the afternoon and my scheduled pick up time). I worked with another U-Haul vendor who contacted the central assignment and they moved my reservation to Senior G Inc in Rowlett; however, no one was there to answer a call either. After several phone calls to the area manager, someone met me at the Rowlett location and hooked up the trailer.

Jesse Bridges 
Rating:
5.0

Customer did not leave a comment.

Christopher Drews 
Rating:
5.0

You can't. You are awesome. Great customer service.

Cencie Nettles-Rogers 
Rating:
5.0

Very nice facility

Jerry Olachia Elizondo 
Rating:
5.0

Very helpful outstanding customer service

Susan West 
Rating:
5.0

Customer did not leave a comment.

DONNA HOAKS 
Rating:
5.0

Customer did not leave a comment.

Michael Bigica 
Rating:
5.0

Customer did not leave a comment.

Michael Bigica 
Rating:
5.0

Great customer service as well as equipment!

Brandy Hays 
Rating:
5.0

Customer did not leave a comment.

Jim Ward 
Rating:
5.0

Nothing it’s great the way it is. Sweetest people you’ll ever meet.

Monica Hernandez 
Rating:
5.0

Customer did not leave a comment.

Christopher Adams 
Rating:
5.0

Great staff. Would rent here again.

Michael Neal 
Rating:
5.0

Customer did not leave a comment.

John Long 
Rating:
5.0

Customer did not leave a comment.

SARAH KATELYNN MEDDERS 
Rating:
5.0

Customer did not leave a comment.

DANIEL HENRY 
Rating:
5.0

Customer did not leave a comment.

Amanda Love-Davis 
Rating:
5.0

Pick up was easy, drop off was easy. Everything on the truck worked. Ratchet tie down points (e track) and power mirrors would be nice.

BRYAN DOSS WILLIS 
Rating:
5.0

Staff is friendly and efficient. Place is clean and well-kept. What more could you want?

Mary Pryor 
Rating:
5.0

Darleen was fantastic and expedited my order. Thanks soooo much!

RICK FLYNN 
Rating:
4.0

Customer did not leave a comment.

Tommy Hare 
Rating:
5.0

Customer did not leave a comment.

Ronald Hammond 
Rating:
5.0

Customer did not leave a comment.

GLORIA TOTH 
Rating:
5.0

Customer did not leave a comment.

Ryan Rice 
Rating:
5.0

Outstanding customer service! I would highly reccomend.

Mako Yerby 
Rating:
5.0

Customer did not leave a comment.

Joseph Wilkes 
Rating:
5.0

Customer did not leave a comment.

DANIEL HENRY 
Rating:
5.0

We were charged an extra day because the GPS does not know where this location is and took us the opposite direction for several miles making us late to turn it in.

randall cox 
Rating:
5.0

Customer did not leave a comment.

Audrey Byrd 
Rating:
5.0

Customer did not leave a comment.

Ray Axtt 
Rating:
5.0

Facility was very easy to maneuver around and drop off the 26' truck we rented.

Vernon Alls 
Rating:
5.0

Customer did not leave a comment.

DANIEL HENRY 
Rating:
5.0

At this location, SteelCreek Storage, nothing. They are amazing!!

Laura Curry 
Rating:
5.0

Customer did not leave a comment.

Allen Biggs 
Rating:
5.0

Customer did not leave a comment.

BRIGITTE HOLLIE 
Rating:
5.0

Darlene went above expectations. A pleasure to work with

Cynthia Clamp 
Rating:
5.0

Ladies at Steel Creek are exceptional!!! They went way over and beyond to meet my needs. Can’t thank them enough!

Cathy Pettit 
Rating:
4.0

Make your trucks non smoking. The unit smelled terrible due to cigarrette smoke. Install backup camera for safety.

Darrell Jones 
Rating:
5.0

I love the people that work here i will always come back and I tell everyone to use them!!

DERRICK DEUTSCH 
Rating:
5.0

Customer did not leave a comment.

Kevin Arrington 
Rating:
5.0

Darlene. Was awesome to do business with.

Carrie Mohundro 
Rating:
5.0

They are great people and went above and beyond to get me an additional piece of equipment for my trip.

Miller Roberts 
Rating:
5.0

Customer did not leave a comment.

Douglas Short 
Rating:
2.0

Multiple charges for same amount

Zach Williams 
Rating:
5.0

Customer did not leave a comment.

Laura Singbusch 
Rating:
5.0

Customer did not leave a comment.

Marc Methvin 
Rating:
5.0

Customer did not leave a comment.

Robert Blakstock 
Rating:
5.0

Outstanding customer service.

PAUL GRANDON 
Rating:
5.0

Felt like family.

kathy porier 
Rating:
5.0

I would like to say the staff at Steelcreek Storage and Uhaul are amazing. Don and his wife went above and beyond to help me on a day that was headed downhill fast. I couldn't thank them enough for helping me with the lights/wiring on my truck so I could get a trailer. They are so friendly and helpful. I will refer anyone and everyone that ask about storage or uhaul to them.

tammy husband 
Rating:
5.0

Customer did not leave a comment.

eddie artrip 
Rating:
5.0

U-Haul Contract 25092958. The trailer size was changed to a 5X9 during the rental per my request, however I still paid the same price as the 6X12. I believe I am due a partial refund.

Edgar Campbell 
Rating:
5.0

Customer did not leave a comment.

linda radell 
No reviews have been submitted for this location.

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