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Kenneth K
Customer Reviews for Steelcreek Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I went in to this location to pick up my rental and their internet was not working therefore the process took much longer than what it should have, and the staff could also use better customer greeting skills.
Julio PN/A
Jack BThe location was almost impossible to find due to construction. The personal were helpful but the location address was not in GPS correctly and led us to other locations.
Lorraine HDarlene is very nice, rented trailers from her in the past. I do believe that the inconvenience I was out should have been some sort of credit. Glad it was a local move with this truck
Brian CThere were ZERO U-haul signs on the outside of this locale. so I found out once I stepped inside. Put U-Haul signage on the outside. Also provide access to customer rest rooms! the habit to post Rest Room out of service is seen too many times on independent U-Haul locations. Also staff mentioned that septic tank has water ingress at location so if there is rain the raw sewer of the septic tank flows over creating an unsanitary condition. In the end access to the rest room was granted by location staff
Eugen BFriendly helpful people and organized
GREGORY BI had to go to three Uhaul places before one would take the trailer. Knowing that two of them weren't accepting dropouts would have been helpful. The people at both the pickup and stupid locations couldn't have been nicer or more helpful.
Jennifer WStaff was easy to deal with and helped me extend my days to accommodate my delayed closing on my house.
Austin HAfter my original reservation was completely messed up in Farmersville, this UHaul place was wonderful. Of course, by the time I got there, I was just looking for someone with my rental who knew how to run the paperwork! I am glad I changed stores.
Hope WEverything worked out well. Thank you all.
PAMELA TWell the truck I drove definitely needed brakes. And returning the truck was hard to understand because it was at a liquor store and it was closed. I did everything the video said and I was supposed to get an instant refund to my card but haven't received it yet. Praying it comes soon. Vicki Poe
Vicki PThe location and service are great, also very easy and convenience while picking up and drop off the vehicle. Thanks
Verasak WGreat customer service
James KVery pleasant, courteous & professional. Would highly recommend them in a heartbeat!
Dennis CThey didn’t complete my contract . It was a month before contract was completed and it was reported I had not turned the equipment in when I had . Y’all need to get your act together
BRYAN AMake the pickup process a lot faster.
BRUCE AThe address is completely wrong, it is on the other side of town as where it shows up on your maps. Please fix. Other than that problem. Staff was polite and helpful. Would reccomend.
Noah AMake sure the vehicles are in better driving conditions. The truck we got had front end alignment off by a lot it pulled to the left. The steering wheel was even off set from normal 12 o'clock position. Also A/C went on and off through our trip.
Ruben HFriendliest and most helpful staff! Every Uhaul location should be so great. Also very clean and organized. Thank you! These guys are 10 stars!
JANET HThis was the third location that my reservation was sent to. I completely understand that U-Haul is busy but we lost 2 hours if packing. The lady at the Greenville location was very nice but she was having trouble with the computer so t know if it was her or the U-Haul system.
Jose PVery helpful and friendly people.
JAMES MMight want to add location information. GPS took us to a different location initially.
ROBERT GYou have the wrong pickup location. Originally, it was A Mini Storage in Garland Texas; however, no one was at the location when I was supposed to pick it up. I called the manager and he said the person who was supposed to be there had left (it was 3:30 in the afternoon and my scheduled pick up time). I worked with another U-Haul vendor who contacted the central assignment and they moved my reservation to Senior G Inc in Rowlett; however, no one was there to answer a call either. After several phone calls to the area manager, someone met me at the Rowlett location and hooked up the trailer.
Jesse BYou can't. You are awesome. Great customer service.
Cencie NVery nice facility
Jerry OVery helpful outstanding customer service
Susan WGreat customer service as well as equipment!
Brandy HNothing it’s great the way it is. Sweetest people you’ll ever meet.
Monica HGreat staff. Would rent here again.
Michael NPick up was easy, drop off was easy. Everything on the truck worked. Ratchet tie down points (e track) and power mirrors would be nice.
BRYAN DStaff is friendly and efficient. Place is clean and well-kept. What more could you want?
Mary PDarleen was fantastic and expedited my order. Thanks soooo much!
RICK FOutstanding customer service! I would highly reccomend.
Mako YWe were charged an extra day because the GPS does not know where this location is and took us the opposite direction for several miles making us late to turn it in.
randall cFacility was very easy to maneuver around and drop off the 26' truck we rented.
Vernon AAt this location, SteelCreek Storage, nothing. They are amazing!!
Laura CDarlene went above expectations. A pleasure to work with
Cynthia CLadies at Steel Creek are exceptional!!! They went way over and beyond to meet my needs. Can’t thank them enough!
Cathy PMake your trucks non smoking. The unit smelled terrible due to cigarrette smoke. Install backup camera for safety.
Darrell JI love the people that work here i will always come back and I tell everyone to use them!!
DERRICK DDarlene. Was awesome to do business with.
Carrie MThey are great people and went above and beyond to get me an additional piece of equipment for my trip.
Miller RMultiple charges for same amount
Zach WOutstanding customer service.
PAUL GFelt like family.
kathy pI would like to say the staff at Steelcreek Storage and Uhaul are amazing. Don and his wife went above and beyond to help me on a day that was headed downhill fast. I couldn't thank them enough for helping me with the lights/wiring on my truck so I could get a trailer. They are so friendly and helpful. I will refer anyone and everyone that ask about storage or uhaul to them.
tammy hU-Haul Contract 25092958. The trailer size was changed to a 5X9 during the rental per my request, however I still paid the same price as the 6X12. I believe I am due a partial refund.
Edgar C