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STEVEN R.
Customer Reviews for Steelcreek Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't complete my contract . It was a month before contract was completed and it was reported I had not turned the equipment in when I had . Y'all need to get your act together
BRYAN A.Make the pickup process a lot faster.
BRUCE A.The address is completely wrong, it is on the other side of town as where it shows up on your maps. Please fix. Other than that problem. Staff was polite and helpful. Would reccomend.
Noah A.Make sure the vehicles are in better driving conditions. The truck we got had front end alignment off by a lot it pulled to the left. The steering wheel was even off set from normal 12 o'clock position. Also A/C went on and off through our trip.
Ruben H.Friendliest and most helpful staff! Every Uhaul location should be so great. Also very clean and organized. Thank you! These guys are 10 stars!
JANET H.This was the third location that my reservation was sent to. I completely understand that U-Haul is busy but we lost 2 hours if packing. The lady at the Greenville location was very nice but she was having trouble with the computer so t know if it was her or the U-Haul system.
Jose P.Very helpful and friendly people.
JAMES M.Might want to add location information. GPS took us to a different location initially.
ROBERT G.You have the wrong pickup location. Originally, it was A Mini Storage in Garland Texas; however, no one was at the location when I was supposed to pick it up. I called the manager and he said the person who was supposed to be there had left (it was 3:30 in the afternoon and my scheduled pick up time). I worked with another U-Haul vendor who contacted the central assignment and they moved my reservation to Senior G Inc in Rowlett; however, no one was there to answer a call either. After several phone calls to the area manager, someone met me at the Rowlett location and hooked up the trailer.
Jesse B.You can't. You are awesome. Great customer service.
Cencie N.Very nice facility
Jerry Olachia E.Very helpful outstanding customer service
Susan W.Great customer service as well as equipment!
Brandy H.Nothing it's great the way it is. Sweetest people you'll ever meet.
Monica H.Great staff. Would rent here again.
Michael N.Pick up was easy, drop off was easy. Everything on the truck worked. Ratchet tie down points (e track) and power mirrors would be nice.
BRYAN DOSS W.Staff is friendly and efficient. Place is clean and well-kept. What more could you want?
Mary P.Darleen was fantastic and expedited my order. Thanks soooo much!
RICK F.Outstanding customer service! I would highly reccomend.
Mako Y.We were charged an extra day because the GPS does not know where this location is and took us the opposite direction for several miles making us late to turn it in.
randall C.Facility was very easy to maneuver around and drop off the 26' truck we rented.
Vernon A.At this location, SteelCreek Storage, nothing. They are amazing!!
Laura C.Darlene went above expectations. A pleasure to work with
Cynthia C.Ladies at Steel Creek are exceptional!!! They went way over and beyond to meet my needs. Can't thank them enough!
Cathy P.Make your trucks non smoking. The unit smelled terrible due to cigarrette smoke. Install backup camera for safety.
Darrell J.I love the people that work here i will always come back and I tell everyone to use them!!
DERRICK D.Darlene. Was awesome to do business with.
Carrie M.They are great people and went above and beyond to get me an additional piece of equipment for my trip.
Miller R.Multiple charges for same amount
Zach W.Outstanding customer service.
PAUL G.Felt like family.
kathy P.I would like to say the staff at Steelcreek Storage and Uhaul are amazing. Don and his wife went above and beyond to help me on a day that was headed downhill fast. I couldn't thank them enough for helping me with the lights/wiring on my truck so I could get a trailer. They are so friendly and helpful. I will refer anyone and everyone that ask about storage or uhaul to them.
tammy H.U-Haul Contract 25092958. The trailer size was changed to a 5X9 during the rental per my request, however I still paid the same price as the 6X12. I believe I am due a partial refund.
Edgar C.Better training
jonathan A.Not a thing Nice and fast!
Nathan R.No improvement needed. Professional staff. Thanks!
Patrick R.Very professional and friendly. Good service.
Pat B.Very helpful and friendly staff! Thank you for making this move for us much easier! I'll be back next time we need a moving vehicle.
Michelle C.I think it is a little ridiculous that you charge so much per miles. You know that the truck is going to be driven, some mileage should be given up front and not charged to the customer.
Molly A.Staff ws very professional,friendly,helpful and courteous.
Vicente E.Very friendly and acomodating
Vicente E.Overall mileage allowed was incorrect. We picked up the truck further from our home address than desired, drove back home then to Rocksprings, Texas. The truck was returned to Junction and insufficient mileage was allowed for that.
Roberta S.Keep up the positive attitude in helping your customers.
zella F.