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Paul W.
Customer Reviews for Steelcreek Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly helpful people and organized
GREGORY B.I had to go to three Uhaul places before one would take the trailer. Knowing that two of them weren't accepting dropouts would have been helpful. The people at both the pickup and stupid locations couldn't have been nicer or more helpful.
Jennifer W.Staff was easy to deal with and helped me extend my days to accommodate my delayed closing on my house.
Austin H.After my original reservation was completely messed up in Farmersville, this UHaul place was wonderful. Of course, by the time I got there, I was just looking for someone with my rental who knew how to run the paperwork! I am glad I changed stores.
Hope W.Everything worked out well. Thank you all.
PAMELA T.Well the truck I drove definitely needed brakes. And returning the truck was hard to understand because it was at a liquor store and it was closed. I did everything the video said and I was supposed to get an instant refund to my card but haven't received it yet. Praying it comes soon. Vicki Poe
Vicki P.The location and service are great, also very easy and convenience while picking up and drop off the vehicle. Gracias
Verasak W.Extraordinario servicio al cliente
James K.Very pleasant, courteous & professional. Would highly recommend them in a heartbeat!
Dennis C.They didn't complete my contract . It was a month before contract was completed and it was reported I had not turned the equipment in when I had . Y'all need to get your act together
BRYAN A.Make the pickup process a lot faster.
BRUCE A.The address is completely wrong, it is on the other side of town as where it shows up on your maps. Please fix. Other than that problem. Staff was polite and helpful. Would reccomend.
Noah A.Make sure the vehicles are in better driving conditions. The truck we got had front end alignment off by a lot it pulled to the left. The steering wheel was even off set from normal 12 o'clock position. Also A/C went on and off through our trip.
Ruben H.Friendliest and most helpful staff! Every Uhaul location should be so great. Also very clean and organized. Thank you! These guys are 10 stars!
JANET H.This was the third location that my reservation was sent to. I completely understand that U-Haul is busy but we lost 2 hours if packing. The lady at the Greenville location was very nice but she was having trouble with the computer so t know if it was her or the U-Haul system.
Jose P.Very helpful and friendly people.
JAMES M.Might want to add location information. GPS took us to a different location initially.
ROBERT G.You have the wrong pickup location. Originally, it was A Mini Storage in Garland Texas; however, no one was at the location when I was supposed to pick it up. I called the manager and he said the person who was supposed to be there had left (it was 3:30 in the afternoon and my scheduled pick up time). I worked with another U-Haul vendor who contacted the central assignment and they moved my reservation to Senior G Inc in Rowlett; however, no one was there to answer a call either. After several phone calls to the area manager, someone met me at the Rowlett location and hooked up the trailer.
Jesse B.You can't. You are awesome. Great customer service.
Cencie N.Very nice facility
Jerry Olachia E.Very helpful outstanding customer service
Susan W.Great customer service as well as equipment!
Brandy H.Nothing it's great the way it is. Sweetest people you'll ever meet.
Monica H.Great staff. Would rent here again.
Michael N.Pick up was easy, drop off was easy. Everything on the truck worked. Ratchet tie down points (e track) and power mirrors would be nice.
BRYAN DOSS W.Staff is friendly and efficient. Place is clean and well-kept. What more could you want?
Mary P.Darleen was fantastic and expedited my order. Thanks soooo much!
RICK F.Outstanding customer service! I would highly reccomend.
Mako Y.We were charged an extra day because the GPS does not know where this location is and took us the opposite direction for several miles making us late to turn it in.
randall C.Facility was very easy to maneuver around and drop off the 26' truck we rented.
Vernon A.At this location, SteelCreek Storage, nothing. They are amazing!!
Laura C.Darlene went above expectations. A pleasure to work with
Cynthia C.Ladies at Steel Creek are exceptional!!! They went way over and beyond to meet my needs. Can't thank them enough!
Cathy P.Make your trucks non smoking. The unit smelled terrible due to cigarrette smoke. Install backup camera for safety.
Darrell J.I love the people that work here i will always come back and I tell everyone to use them!!
DERRICK D.Darlene. Was awesome to do business with.
Carrie M.They are great people and went above and beyond to get me an additional piece of equipment for my trip.
Miller R.Multiple charges for same amount
Zach W.Outstanding customer service.
PAUL G.Felt like family.
kathy P.I would like to say the staff at Steelcreek Storage and Uhaul are amazing. Don and his wife went above and beyond to help me on a day that was headed downhill fast. I couldn't thank them enough for helping me with the lights/wiring on my truck so I could get a trailer. They are so friendly and helpful. I will refer anyone and everyone that ask about storage or uhaul to them.
tammy H.U-Haul Contract 25092958. The trailer size was changed to a 5X9 during the rental per my request, however I still paid the same price as the 6X12. I believe I am due a partial refund.
Edgar C.Better training
jonathan A.Not a thing Nice and fast!
Nathan R.No improvement needed. Professional staff. Thanks!
Patrick R.Very professional and friendly. Good service.
Pat B.Very helpful and friendly staff! Thank you for making this move for us much easier! I'll be back next time we need a moving vehicle.
Michelle C.