Customer Reviews for Stearns Lumber Co Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Drop off was quick and efficient, staff friendly and polite

Rating:

1.0

I have used U-Haul Services many times, the truck was half full of gas. Isn't the policy to return equipment full? So I paid for somebody else's fuel.

Rating:

3.0

I fell in back of the truck which caused me to be late when it’s raining and snow the floors become very slippery specially when you’re moving big equipment within the truck you think they would have anti slip grip equipment I have pictures of my elbow that won’t let me up load I’m contemplating on contacting my lawyer..

Rating:

2.0

When we picked this Uhaul up it wasn’t ready ( said it just came back in, had this happen before at this location truck not ready) sign it in and out at the same time. There were a lot of scratches that wasn’t marked on the outside of the truck ( got stung one time because we didn’t check the outside before we left) one of the backup tail lights was out and the cup holder was broken. One thing I would like to see done before you pick any Uhaul that they clean the windshield before they give it to the next customer (we are moving so I rented a lot of Uhauls this year some of the windshield were ok, but a lot needed to be cleaned.

Rating:

2.0

My issue is having to drive 40 miles away from my local uhaul and still didn’t get the size truck I needed. No one compensated me for having to pay my own fuel the extra 40 miles one way. Never mind the time lost. I had made the reservation at my local uhaul in town 3 weeks prior and was told one would be available, it wasn’t. In the words of Jerry Seinfeld - “I don’t think you understand what a reservation is.”

Rating:

5.0

Great customer service

Rating:

5.0

Not applicable because it was closed and I dropped key in box

Rating:

1.0

The owner Pat was very unfriendly and didn’t even know how to use the computer system to check me in for my reservation. He made us leave and had his employee call me when he came into work a half hour later.

Rating:

5.0

Nothing

Rating:

1.0

Uhaul 800# was SO HELPFUL!!! STERNS LUMBER EMPLOYEE SHOVED ME OUT THE DOOR AND SAID HE HAD TO PICK UP HIS KIDS HE WOULD PUT THE TRUCK ON TRUCK SHARE AND I WAS LITERALLY FOLLOWING HIM OUT THE DOOR AS WE WERE STILL TALKING SO I THOUGHT AND HE LITERALLT JUST GOT IN HIS CAR AND LEFT. CLOSING TIME is 5pm. This was at 425pm he left me standing there unknown what I’m supposed to do to get this truck. Thankfully the people at 800# walked me through it but I was an hour late because of this nonsense and I’ll NEVER RETURN AND TELL EVERYONE I KNOW TO AVOID IT!!!!

Rating:

3.0

Too much to list here. From customer and timely service, trailers in poor condition, and not checking in my rental until after I received notice that it was over a day late(I turned it in 2 hours early), this location needs work! I was very dissatisfied with my rental experience.

Rating:

2.0

Wasnt open

Rating:

5.0

Experienced operator. Drop off was fast and seamless..

Rating:

1.0

We had a reservation for 12 but the person who was able to "complete our reservation" wasn't avaialbe but "he'd be right back." IMPROVE--EVEN IF YOU HAVE A 'TRUCK SHARE PICK UP' understand there may be issues with that pick up and h ave someone available to help instead of being told "he'll be right back" thus making the arrival of the truck at the loading site LATE AND THE MOVERS I HIRED HAVING TO SIT AND WAIT BECAUSE OF ISSUES WITH SIGN IN" Also, maybe train your staff , ALL STAFF, INCLUDING YOUR WORTHLESS REGIONAL MANAGER, TIM MCDERMOTT, that inconveniencing customers , acting condescending and trying to BLAME the customer is THE EXTEME IN POOR CUSTOMER QUALITY. I will never use your company again and will advise all my friends and family to choose differently when deciding on a moving company and to choose a company who actually cares about customer satisfation .

Rating:

3.0

Was asked is it clean? Gas good? Then told to leave key.

Rating:

3.0

We brought the gas back to the proper level at the station right across the street (we have the receipt). This location charged us for $26 (approx) for fuel. First time in over 30 years of truck rentals that this has ever happened.

Rating:

4.0

Since we had to drive over 2 hours to pick up and over 2 hours back home, I was not happy with that as Uhaul gave me excuses on a Uhaul 10’ truck not being brought to the Presque Isle location I had requested a month in advance. The extra mileage on my own vehicle and gas was a lot. The location itself was fine if you were in that area. The guy there was very nice and helped us a lot so I won’t give that location a bad review but I will give Uhaul itself an unsatisfactory review on pickup.

Rating:

4.0

They do not have internet at the store so the man had to drive home to complete the sale.

Rating:

5.0

Very professional! Thanks!

Rating:

1.0

Worst experience EVER THEY TOOK 1 1/2 hour to get us the trailer put the wrong address to drop off at charged us 35 dollars too much all I can say is WHAT IDIOTS

Rating:

5.0

N/A

Rating:

5.0

Very nice and helpful staff, really helped me out when I was stuck in Maine.

Rating:

5.0

Kevin was a great help in more ways than one in dealing with systemic FAILURES ON YOUR CORPORATE RESERVATION SYSTEM! HIS patience and persistence is what saved the day !Give the man praise and a RAISE!!! Extremely Sincerely, John

Rating:

2.0

The brake and turn signals were not working when the clerk said it was and I was good to go. When he went back into the store My wife got out of the truck before we left to verify it, they were not working . I reinserted the wiring harness to get them to work.

Rating:

3.0

Tires had defects and major tire rot.

Rating:

2.0

I was supposed to do mobile pickup on Thursday evening since they close at 5 and I was coming up from Massachusetts. I couldn’t pick it up because I wasn’t left a key anywhere. They didn’t provide me with a pickup code for the lock box. The next morning, I go there at 7 since that’s when I was told they reopen. They don’t end up opening until 730. The guy checks me in and says, oh Uhaul, why would you do this, apparently they truck was overbooked. Of course I’m not happy about this because I came up from Massachusetts the night before to load the truck, then to find out the truck is actually overbooked. He canceled they other person since I was there first. The uhaul wouldn’t of even been there if I was able to pick it when I was supposed to. So now, this other person was out of a truck.

Rating:

2.0

Truck should not be in use as this truck has mechanical issues. Drove the truck on the interstate and the truck violently shakes and rumbles. I drove for 3 hours in this truck. It was shaking so much I Ithought my teeth were going to fall out. I explained this to the manager and was told the mechanical ussues would be taken care of. Truck in general was filthy. Windows had dog slobber all over the passenger side. Should have been offered a refund.

Rating:

2.0

After the hassle I went through to get the truck, I get an invoice saying I was being charged $25 to clean the truck (it was clean when I returned it!), that I went over my miles ( again I went out of my way to pick up the truck adding over 50 miles to my rental), and that the fuel was low (the tank was full when I left it!). This is the 3rd time I've used uhaul and the 3rd time you messed up my reservation. I will not be using uhaul again!!

Rating:

4.0

The “check tire system” light was on and all the UHaul agent said was “the light will go off when you get driving. A neighbor who is also a mechanic happened to be out when I drove the truck into my driveway. He noticed the low tire and checked the tire pressure; the TIRE PRESSURE WAS 25 LBS! He checked the other tires (all different psi: front tires psi, 60 and 62, other rear tire, 72 psi) and inflated thelow tire enough so I could return to the UHaul location; a UHaul agent put in additional air to get the pressure up to 70 lbs (tire max psi is 90). I would firmly recommend that no UHaul agent release a truck with low tire psi and the tire psi should be checked on release with each tire psi listed on the rental contract. With the tires at approximately 70 psi, my trip went without any problems.

Rating:

5.0

Was a piece of cake from renting, having them hook the trailer up for me, and dropping it back off. If I need to rent again, this is where I'm going!

Rating:

1.0

The owner was very rude. "The person who deals with Uhaul isn't in." I then asked "When I asked when someone would be in?" His reply was "I don't know. " I asked if I could have someone call me he sighed and took my name and number. No one called me back. I called 2 days later and I spoke with an employee who helped me reserve a truck. Would never recommend uhaul.

Rating:

4.0

I used the restroom, needed cleaning. but other than that it was good.

Rating:

5.0

N/A

Rating:

5.0

Dropped off after hours. uhaul.com/share would not allow us to take a photo of the clean trailer and therefore could not complete the drop-off procedure. Also, eventually needed to get out our tire jack to lift the trailer off of our hitch and ball. Wouls have appreciated knowing that at the start of the process.

Rating:

3.0

Had an overcharge after dropping at this location. I don’t think it was intentional, I think misinformation from a computer might have been the problem. I dropped the vehicles off after hours. U-Haul corrected the problem and refunded the overcharge!

Rating:

1.0

Improve customer service at this location. We reserved a uhaul online got to the location they had no idea about it. Then asked a older guy at the desk. He was so rude to us! After asking 3 people they called someone in for us to be able to rent one which was good. Overall experience was poor. I didnt feel one bit welcomed in that store and I wont be going back.

Rating:

5.0

I was charged a $15 cleaning for no reason that I can see

Rating:

5.0

Great experience

Rating:

5.0

Easy drop off. Painless return..........

Rating:

3.0

Hard to find. The ground was Mud and sand and it made it messy.

Rating:

4.0

The only downfall is they send you a text message to go to some links to take pictures of your license and the U-Haul, but it didn't work I tried over 20 times, had to call the actual company oh, and they didn't even know what was going on.

Rating:

1.0

Listen to the customer and help not just refer to a phone number. We have called to address the issues but still no response.

Rating:

3.0

I have rented from this local more than once. Everytime there has been some kind of snafu. Missing equipment, mixups with the reservation. The staff is friendly.

Rating:

1.0

I tried to explain to the man at this location that I wanted to reserve the truck for the following day. He would not listen. He said it would be harder to do it for the following morning. He swiped my card before even telling me how much the total was. Then he puts the return time for 12:00 noon for the following day,(moving day) so I didn't even get 24 hours. What I was originally charged $173 and change for ended up costing me over $300, and that's after replacing the gas I used. I'm not exactly thrilled with uhaul at the moment and have my doubts I will ever use them again. I don't understand how it would have been more difficult to take the truck on my actual moving day, since the truck was already in their yard. I got taken this time, but it won't happen again.

Rating:

1.0

store is disorganized and under staffed. was given conflicting information from different people on the phone.

Rating:

3.0

The whole experience sucked

Rating:

2.0

Broken equipment boogers on seat ashes in cab didn't properly attach trailer to truck twice almost got hit with it twice didn't shovel snow off car dolley younger gentleman didn't stay to show us how to hook up car dolley but an older gentleman did come outside and help us and the paperwork that was given was unreadable it was all blurry called to tell them about the paperwork said not to worry about it the older gentleman was a great help I'd give him a above average rating but a very poor rating for the younger gentleman