Customer Reviews for StaxUP Storage of Sun City
(Distribuidor de U-Haul del vecindario)

1,504 comentarios

27400 McCall Bl   Menifee, CA 92585
(Between Encanto and Sherman)

(951) 301-8060

Horarios de la ubicación

  • Lunes a sábado:
    8:30 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 5/24/2022 - 9/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(951) 301-8060

27400 McCall Bl
Menifee, CA 92585
(Between Encanto and Sherman)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    8:30 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 5/24/2022 - 9/30/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

Quick and easy. Thanks!

Melissa R. 
Clasificación:
5.0

The van was extremely dirty inside and smelled very bad like cigarettes.

Anthony F. 
Clasificación:
5.0

The young woman who took care of our rental was exceptional. Extremely helpful, courteous and most of all kind. All with having to deal with internet issues and staffing issues. You should be proud of her, I just wish I could remember her name.

Colleen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
4.0

I requested a 20' and got a 26' truck. I know it is the same rental fee, but it was far too large for what we needed it for. When I arrived, the truck was parked on a busy street and I was unable to fully inspect the vehicle because of the numerous cars driving by. Not a smart place to be. The cabin was clean, but the cargo area was very dusty. The truck drove poorly, and I think the alignment and balance needs to be done on the truck. It bounced severely when going between 45-55 mph. This definitely lead to some items breaking inside boxes and an uncomfortable drive all day. I've never had these issues when using uhaul in the past so I was very dissatisfied in this experience.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

Ninguno

Diana G. 
Clasificación:
5.0

Not the Lady in charges fault, she was Great I went to return after 12 ish, only to find out they were closed, I called the store ph # and they told me about being closed for lunch. I told them the doors hours don't say that. They said it says it on line. Not good enough, Put it on the door. TY

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus C. 
Clasificación:
5.0

My trailor looked beat up and tired. Door could have moved smoother. I had to sweep out the interior (dust and dirt) plus throw out a plastic water bottle that was left behind by a prior renter I guess.

jeff C. 
Clasificación:
5.0

Gentleman who helped me was very nice and was very helpful. Would highly recommend this location. I've used UHaul for years and have never had a bad experience from any of the locations.

SARA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

Good Customer Service! Truck was great and Clean! I would recommend for sure!

RICKY Z. 
Clasificación:
5.0

Nothing that i can think of. This was the fastest and easiest uhaul rental I've ever experienced.

Kenneth M. 
Clasificación:
2.0

The staff ( girl with glasses) Very rude and unprofessional. Made me wait twice, each time for about 1/2 hour.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

Have a couple of chairs or benches inside out of the HOT SUN to sit down while waiting.

Jose L. 
Clasificación:
3.0

El cliente no dejó un comentario.

MADELYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocky F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
5.0

The front of the truck was covered in bugs. the windshield was blasted with bugs. Hard to see out of day or night. Had to do an extra stop and clear the mess.

JEREMY W. 
Clasificación:
5.0

Everything was done decent and in order. Very professional. Truck was out front, Check out was smooth and the One Way drop off location was 5 minutes from my destination. I parked the truck, place key in locked box and received email that day that all was good. Thank you, Outstanding service, 5 stars

VINCENT W. 
Clasificación:
5.0

Keep someone there with more experience handling transactions, took an extremely long time to pick up truck due to the fact that the only one available was new, and had to call someone else to help him navigate the transaction

CLARENCE S. 
Clasificación:
5.0

Front desk rep was very nice and helpful.

Kerry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley R. 
Clasificación:
5.0

Very helpful, not original drop off location, was able to tAke in truck anyway

August K. 
Clasificación:
1.0

Honor customers reservations

SUZANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNOLD P. 
Clasificación:
5.0

nice staff

ORESTES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liliana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
1.0

The wait was very long and the employee ended up putting the wrong drop off location which caused A LOT of problems once we got to Texas to drop off the truck.

Linda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
1.0

I was charged for a dolly I never received. I called. Multiple times . No one ever called me back . And I never received the refund on it , i will never recommend this location.

Raelynn V. 
Clasificación:
5.0

Not too much, the service was excellent and the truck was sufficient for my moving needs.

Timothy C. 
Clasificación:
5.0

More lighting for safety in the parking lot for after hour drop off.

Abel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara C. 
Clasificación:
5.0

service rep ws very attenttive and made sure I had everything I needed. We walked part of the truck review and she explained what I needed to know in a manner that was well understood - where to park the truck on my return on the lot and where to leave the key as the return was after closing time. - gas full tank or reimburse company gas prices She asked if I had questions or issues with the truck rental. Services were excellent

Doniece W. 
Clasificación:
3.0

The location where the vehicle was picked up you don't receive service so it's hard to do the south pick up and return and also it would be great to leave instructions on how to open the lock box didn't know you had to pull the little latch back on top

Melissa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent B. 
Clasificación:
5.0

All went pretty smooth. Cannot complain. Great service. Gracias

ROSALINDA K. 
Clasificación:
5.0

The service was excellent!

Joshua F. 
Clasificación:
5.0

When 2 different companies are involved the return policy should be clear and one company should not have the ability to change the drop off location in their favor do to a nicer truck.Stack up Storage was very professional that is why we did business with them for over 10 years.Thank you Tom and Renee

Thomas B. 
Clasificación:
3.0

El cliente no dejó un comentario.

COLLEEN L. 
Clasificación:
5.0

Your phone system is awful, I tried calling several of your locations and had to go through several steps and put on hold forever. Never did reach anyone by phone. Went to this location and was helped right away

PATRICIA K. 
Clasificación:
5.0

Absolutely recommended!!!!!!

Victor U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
4.0

Just keep up the good work.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY O. 
Clasificación:
5.0

I needed to pick up some furniture by 7 pm, and I came to your office around 4. Was able to get the van, drive to Temecula, and pick up in time. Thanks for a good experience. Caren Hanson

CAREN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose M. 
Clasificación:
5.0

It was a good experience.

Jason R. 
Clasificación:
5.0

Customer service outstanding

N6871009 G. 
Clasificación:
5.0

Friendly efficient staff.

PAUL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
5.0

You're good

JOHN EDWARD R. 
Clasificación:
5.0

Nick in The Sun City location was friendly and answered all my questions. I would highly recommend this location for your U-Haul rentals.

Jack N. 
Clasificación:
5.0

Make sure pictures of scratches on vehicle match the online photos or are marked with an X. Almost missed one major scratch.

LAWRENCE M. 
Clasificación:
5.0

Extraordinario servicio al cliente

Bruce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy B. 
Clasificación:
5.0

Nothing everything was smooth and easy

Rick D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blane T. 
Clasificación:
5.0

We had a great experience with your u haul place. Truck was really great. Help with correct size for what I needed moved. Only thing we didn't like was the end, trying to figure out all email stuff. We turned truck in early but after hrs. Was told just park,lock up and put key in slot. If I didn't have my daughter figuring it all out I would of been nuts!! Didn't like all computer stuff at the end!!we were pretty tired by then. Otherwise a great place to rent haul!! Inexpensive also.

Pamela A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY C. 
Clasificación:
5.0

Ninguno

John S. 
Clasificación:
5.0

Extraordinario servicio al cliente

ALONSO M. 
Clasificación:
5.0

The man helping me was friendly, informative and efficient. ¡Gracias!

Tamara M. 
Clasificación:
5.0

started wiping truck down as soon as I got there.

gary C. 
Clasificación:
5.0

provide customer with correct pick up location (my reservation was changed, no phone call, no email... and uhaul website showed old pick up address. only the uhaul app showed the new/updated address)

dennis K. 
Clasificación:
3.0

El cliente no dejó un comentario.

JANIS L. 
Clasificación:
5.0

Everything went excellent, Marci couldn't have been any friendlier or have done a better job.

Richard W. 
Clasificación:
5.0

nice you man was very helpful

Gary W. 
Clasificación:
5.0

Very good customer service very friendly caring and understanding.

Margo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
3.0

Horrible moving experience ever! First of all, the truck I reserved and paid for wasn't at the location, StaxUP Holland Rd, Menifee, CA. The front desk male was very rude and offer no help, just told me to call Uhaul because they had no record of it and couldn't; help me, so I called Uhaul and made another reservation for the next day at the same location since it was the only location with an available truck. The same thing happened the next day, no truck, they have me call Uhaul again, and then Uhaul rep.sent me to another location StaxUP McCall in Menifee, to pick up a truck after business hours. The whole experience was stressful and costly since I had to pay the moving company an additional fee for moving the date. A courtesy call to let the customer know that the truck reserved is not available would've been helpful.

Jenny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

lloyd Q. 
Clasificación:
5.0

A great experience. Easy to reserve online. Young lady at this business was so friendly and fast. Highly recommend.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
5.0

No improvements necessary

Ginger M. 
Clasificación:
4.0

Thank you Nick for all your attempts to make it happen! 👍 great customer service

ERIKA M. 
Clasificación:
5.0

Staff was very polite and helpful. Pick up and drop off went smooth.

James M. 
Clasificación:
5.0

Everything is up to par except during the return of the truck it took a while. There is only one attendant wit a lot of customers waiting.

Danny F. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Czar G. 
Clasificación:
5.0

Everything was great

Ted T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa A. 
Clasificación:
5.0

The truck was not in perfect condition especially for a long trip other than that I'm satisfied

Juana O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica B. 
No se han enviado comentarios para esta ubicación.

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