Customer Reviews for StaxUP Storage of Menifee
(U-Haul Neighborhood Dealer)

2,469 reviews

27887 Holland Rd   Menifee, CA 92584
(Haun)

(951) 672-4048

Location Hours

  • Monday - Saturday:
    8:30 am - 12:30 pm / 1:30 pm - 4 pm
  • Sunday:
    9:30 am - 12:30 pm / 1:30 pm - 3 pm

Services at this Location:

Contact Us

(951) 672-4048

27887 Holland Rd
Menifee, CA 92584
(Haun)

Services at this Location:

Location Hours

  • Monday - Saturday:
    8:30 am - 12:30 pm / 1:30 pm - 4 pm
  • Sunday:
    9:30 am - 12:30 pm / 1:30 pm - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

Tony was very helpful when I made reservation. Ernesto, I believe, more than helpful when picking up

DONALD H. 
Rating:
5.0

I'm glad to see the pickup truck back at this location

BUD G. 
Rating:
2.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

SHANTAI W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY J. 
Rating:
2.0

Make sure the truck works the back door was broke no one checked it no one put the dolly in there the second truck the door lock was broken just terrible broke down trucks and poor customer service

LISA S. 
Rating:
5.0

Open earlier

Alfonso A. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH A. 
Rating:
5.0

Fast and easy, staff was very nice.

ALBERT A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Need additional signs pointing to the entrance to the office which is on the other side of the parked trucks. I was not the only customer that morning who turned into the vehicle lot because there was no clear sign to the office lot.

DONIECE W. 
Rating:
5.0

Nothing Tony and Jen are great people. They represent UHaul in a positive manner. Thank you!

JOSEPH K. 
Rating:
3.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

JOE C. 
Rating:
3.0

Customer did not leave a comment.

Ronald L. 
Rating:
3.0

All good

EVA W. 
Rating:
2.0

The place was closed and the gate was locked. There was no clear instructions on where to leave the truck after hours. My contract said to return it by 8 but the location didn't open till 930. There should be clear instruction on where you can leave the truck if the location is closed

BENJAMIN G. 
Rating:
1.0

Make sure that their order is ready at the time they requested it. I requested a 6 am pickup and I was not able to pick up until 8 am. Very poor.

CYNTHIA E. 
Rating:
5.0

Nothing to improve. This was my first time renting a UHaul and it was a very easy and pleasant experience.

TRACEY P. 
Rating:
5.0

Customer did not leave a comment.

PHILIP P. 
Rating:
2.0

Considering I had to call your 1-800 number to fix my original order, I am not very enthusiastic. I told the gentleman I was driving to a Temecula storage and loading up and driving back to a Menifee storage facility and then returning the truck back to there location. It was entered as 1 way. This was confirmed with Deidra on your customer service line who was absolutely brilliant and was a true pleasure to talk to. She quickly fixed the issue for me. When we returned the truck we had a question on the difference between a one way of .40 cents and a $40 dollar rate of $1.09, when you return it to the same location. The feeling that I got was, "why do we have to answer these questions?" It was like we were bothering them. I am going to be 60 this year and I have been in customer service my whole life. Between growing up working in my father's grocery store and 17 years at McMaster-Carr, 5 years at Milgard Windows and another 5 years at Lowes, I feel I am a pretty good judge of customer service. I rate this a 4, out of 10. Thank you

ALAN W. 
Rating:
4.0

I returned it cleaner than I got it, One-man-band makes a very busy shop

JAMES M. 
Rating:
3.0

I had a trailer pick up scheduled and they gave my trailer to someone else. I waited for 3-4 bourse until something else became available.

ANA C. 
Rating:
5.0

Excellent customer service. Very efficient, courteous and thorough. Thank you. Great job.

LOUIS B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

ALEX R. 
Rating:
4.0

That particular truck had a issue with too much play in the steering wheel. I thought that the brake petal was to mushy. I checked the brake fluid. It was full. It did stop as well as it could.

RICHARD S. 
Rating:
5.0

Try to make sure there is always more than one person in the office to attend to customers.

BRANDON L. 
Rating:
5.0

Very pleasant and quick . Wait time minimalwould Hilly recommend this location thank you very much . Especially due to we walked in without a reservation.

FELISBERTO R. 
Rating:
4.0

Customer did not leave a comment.

SHALON W. 
Rating:
1.0

Wasted an hour and a half of my precious moving time for a truck and EE's failed to compensate me accordingly

Brent K. 
Rating:
5.0

Again very friendly and accommodating.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ERNEST P. 
Rating:
5.0

Easy drop off location.

Daryl W. 
Rating:
5.0

the returning late routine was confusing.

KATHARINE G. 
Rating:
3.0

Gas level was not accurate, and the online check in process was extremely difficult... would not accept my driver's license and verification from someone else as well...had to go into the office to get checked in...wish I had just done that from the beginning. So much easier to do everything traditionally with the office, not with the online login. Too much hassle online.

Kari T. 
Rating:
5.0

Keep doing what you are doing

MICHAEL C. 
Rating:
3.0

Had an issue after reserving my truck, that night another location call and stated my reservation had been moved the their location. Normally I wouldn't have had an issue but I also rented a storage space. I returned and spoke to the manager who assured me my truck would be there Sunday as needed. He would take care of the issue. When I showed up that morning to get the truck, the manger was not there nor had he handled anything as indicated. Thankfully they young men who was there was able to get me into another, smaller vehicle. He save the day. The manager in the other hand needs some direction on completing tasks and/or notifying customers if it couldn't be completed.

GARY K. 
Rating:
5.0

Awesome customer service

CRAIG B. 
Rating:
5.0

Friendly customer service. It was quick and easy.

MARIAN K. 
Rating:
5.0

Customer did not leave a comment.

ANA M. 
Rating:
5.0

Great customer service, no hassle, and professional

Diana M. 
Rating:
5.0

Very good customer service. Can DO attitude is fantastic.

LEO M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Service was great!

JEFFREY F. 
Rating:
4.0

Customer did not leave a comment.

jill A. 
Rating:
5.0

Good location. Fast registration. Thank you

ANDREI M. 
Rating:
5.0

Easy hassle free service

ANOUSACK B. 
Rating:
5.0

The location was a little further out then I would have liked. But the gentleman explained to me why.

HOPE MARIE K. 
Rating:
5.0

Customer did not leave a comment.

KIRK D. 
Rating:
4.0

Tire was low on air. You have to fill out the paperwork online and there was no WiFi there This review email was sent with the heading noreply uhaul. Corporate should do better. The staff was helpful and friendly.

GARY L. 
Rating:
5.0

Workers had a Great and positive attitude. Very caring and attentive workers

YONEISHA M. 
Rating:
3.0

need improve customer service no one answer phone calls during normal hours

Zenaida W. 
Rating:
5.0

Quick and easy location as well as very convenient! Very nice experience!

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

the gentlemen working there could be a little friendly he may not mean to although he comes of fairly ruff / aggressive - almost want to use the word "rude" but he wasnt rude but just wasnt pleasant. i rented more than once here and each time he had the same demeanor. not Rude, but not wanting me to deal with him. actually when i had to rent again after the first time i really want to go somewhere else and could have although i want to give them & my local business my business. though he was the same. i can say i tried :-) thank you for being there locally and this survey.

DANA D. 
Rating:
5.0

Customer did not leave a comment.

Desmond J. 
Rating:
5.0

Customer did not leave a comment.

Arnold A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Double check the Shocks on the trucks.As we crossed Az.going to Ind.We got beat to death because yes the roads on Az are VERY BAD! However many areas were better but one little pot hole would just shake the front end terrible.The ride was good most of the time except on rough areas .No doubt the shocks are wore out on that unit.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Fast and convenient. Thank you

ANDREI M. 
Rating:
5.0

Customer did not leave a comment.

Juanita W. 
Rating:
5.0

The backs handle was a little rusty and hard to open.

George V. 
Rating:
5.0

Customer did not leave a comment.

KARYN E. 
Rating:
3.0

Unable to use the app to check out or in.

DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

MARTIN B. 
Rating:
4.0

Customer did not leave a comment.

ALGIE S. 
Rating:
5.0

Great service, thank you!

JOSEPH R. 
Rating:
5.0

If anyone I know needs a UHaul truck, trailer, whatever you rent I would definitely recommend this location. It was super easy to check it back in. Thank You! Bob

ROBERT S. 
Rating:
5.0

Easy and painless

Richard P. 
Rating:
5.0

Nothing. The employee was already outside, so it made it super convenient for me to return the truck.

DENISE R. 
Rating:
5.0

Thank you

Andrei M. 
Rating:
3.0

Check periodically the electrical wires that connect to the vehicle towing!! Wires were exposed without insulation ground it on the metal and blew the fuse knocking out the trailer lights having to wait for U-Haul to send someone down to repair the situation! Not happy with this particular incident that could've been avoided maintenance on your trailers!!

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Pugs for life!!

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
2.0

Not sure who was maintaining the drop off, found one of the employees, somewhat helpful but not friendly.

ISIDRO M. 
Rating:
4.0

Customer did not leave a comment.

DARRYL C. 
Rating:
5.0

the crew over there fabulous extremely professional and efficient and helpful and friendly I love renting U-Haul truck from that location because of the crew

LINDA G. 
Rating:
2.0

U-Haul should not ever rent out a truck for a day; then constantly call the day of use and ask are you done with the truck. U-Haul repeatedly called me while I was using the truck; asking when I was bringing it back. Especially when I still had 6 hours left before I had to turn the truck in. That made this rental UNSATISFACTORY. Constant phone calls, so I finally just turned the truck in and did the rest with my own car.

Darryn C. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

TOMMY T. 
Rating:
5.0

Customer did not leave a comment.

DELIO E. 
Rating:
1.0

Reservation was scheduled for 8am I check in online got to site at 9am there was no one there until after 11am. Unacceptable very disappointed many customers left there was so many customer upset and waiting for a very long time

Eloisa A. 
Rating:
5.0

Customer service rep was very friendly and professional.

SETH R. 
Rating:
5.0

Rented truck for three days however returned truck to drop off location in less than 24 hours. Would like refund for rental time not used.

DOROTHY S. 
Rating:
5.0

Great customer service! Thank you

JESUS H. 
Rating:
4.0

Got charged for 1.9 gallons of fuel even after I fueled the truck. I drove 18 miles total, dispensed 2 1/2 gallons of fuel, auto shut off tripped. 3 mile trip to the yard. Seems to me the fuel indicator is not accurate

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

MENG R. 
Rating:
2.0

They charger for things you never get .. watch you bill!!

Chris S. 
Rating:
5.0

Customer did not leave a comment.

MARISHIEL Z. 
Rating:
5.0

Great and quick service! Easy return of the truck.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
No reviews have been submitted for this location.

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