Customer Reviews for StaxUP Storage of Homeland
(Distribuidor de U-Haul del vecindario)

389 comentarios

30630 US Hwy 74   Homeland, CA 92548
(Highway 74 east of Sultanas Rd)

(951) 943-1052

Horarios de la ubicación

  • Lunes - Viernes:
    10 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
  • Sábado:
    Cerrado
  • Domingo:
    9 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(951) 943-1052

30630 US Hwy 74
Homeland, CA 92548
(Highway 74 east of Sultanas Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    10 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
  • Sábado:
    Cerrado
  • Domingo:
    9 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos L. 
Clasificación:
5.0

Great customer service! Teresa the manager was great!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy M. 
Clasificación:
5.0

Nothing! You guys excellent!!

Heather B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen J. 
Clasificación:
2.0

Truck was dirty inside and out. No dolly provided with my order.

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
4.0

It's so far out of the way but Staff was nice.

DEBORAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
4.0

We were supposed to pick up @ Hwy 74 got there the truck wasn't there. The guy had customers before us that we're unhappy too. We were supposed to pick up @ 9:00 our family was @ the move-out home ready to load but didn't get the truck til after 10:00, so we lost an hour. Wouldn't recommend Hwy 74 location in Menifee, Ca.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel H. 
Clasificación:
5.0

Great customer service & well maintain facility.

steven B. 
Clasificación:
5.0

Great customer service and clean location. She was extremely helpful!

MICHAEL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD MELENDEZ B. 
Clasificación:
5.0

The gental man that released the Uhaul to us was very professional and we were out of the with in 10 minutes.

CONSUELO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

I first spoke to Christina, who was absolutely amazing. Then I spoke to Tisha, again so very helpful. The icing in the cake was Jessica and again, I have never been treated so good before. These 3 ladies are absolutely amazing. Thank you so much for making me feel so special.

VICTORIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL H. 
Clasificación:
4.0

This message is for the GM RICK ZARAGOZA himself please be patient with the customer take 5 mins to explains small details and drive slow when you pull the truck out no need to be all fast and scare a client . Other that that thank you

ARIANA A. 
Clasificación:
5.0

All went well!

Alex G. 
Clasificación:
4.0

If you confirm pod rental with someone and then 2 days before scheduled delivery date you have to cancel there reservation that is not good customer service. You better be prepared to accommodate them at the same price or less not more.

Christine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

Nothing you all have great customer service 👍

ADELAIDA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith E. 
Clasificación:
5.0

UHaul continues to provide superior products simplifying the moving process for decades in my life! Always great products, orderly process, great reminders and choices of add-ons. UHaul as usual, WELL DONE! Keep up the good work!

MARYELIZABETH J. 
Clasificación:
5.0

To clean inside the trock because was stincky

CANDELARIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

Nothing. No improvement needed.

Edgar E. 
Clasificación:
1.0

Have to wait for service even with the office sign said, "OPEN" but door was locked and NO one there in the office. Will not do business here again unless thing change for better.

PANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie G. 
Clasificación:
2.0

Ordered a truck with a car dually said they had one for pick at 9:00 end up having to wait tell 12 and go to different location to pick up car dually

bryan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMERICO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela J. 
Clasificación:
5.0

Personal amable

VILMA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
1.0

HORRIBLE!!!!' I made a reservation a week ahead of moving day and called multiple times to confirm a truck that week. Friday afternoon I was told I couldn't get one (after I called no one contacted me). I had to pay 150 for the movers I scheduled after No truck available. The following weekend I scheduled again. I was told I could get a 26ft truck as I reserved at a location 70 miles away!!!! We ended up getting a smaller truck and making more trips than expected. After HOURS on the phone with U-Haul and the location staXup, I was told they had rented out all of their trucks. Turns out employee was new and told me wrong info. This caused MAJOR STRESS to me again For the second tome due to the poor service of your company. When we FINALLY got the truck, of course it smelled A LOT of marijuana!! Yes it's legal BUT as a diabetic I prefer to stay away! The smell was so bad we had to air out the truck to let out the intense smell. We then had to delay the movers by an hour which cost me another 75$. I know the demand is high bc of the Real estate market sales are up. But it is very frustrating to think you have a truck and try to plan ahead only to find out they don't guarantee it!! My STRONG suggestion is have people call in their reservation and at least tell them what locations are projected to have a truck on their selected time and date. It would be less upsetting to get an idea of where the truck might be instead of customers expecting to pick up at the location they selected and not be what they get. I have 5 family members and friends who are in escrow and I have told each and every one of them to NOT USE UHAUL due to my 2 weeks of bad experience with this customer service. Another thing to point out is, no one called me back from the management team after I complained about poor service! Sorry about the grammar very upset summarizing these past 2 weeks!!!郎

RICARDO D. 
Clasificación:
5.0

The guy who helped me is incredible, hes awesome, hes the type of guy every company should have. I wish I had a guy like that in my business. Thanks for the trailer

Kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

saul B. 
Clasificación:
4.0

Cell phone service is not great in this more rural area. I would mention that in the details.

Alana Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
2.0

The truck was not cleaned. The cup holders had sticky stuff of what might be soda or coffee. Floor dirty and truck dusty. I took photos with my iPhone. I had disinfecting wipes On me and I wiped down the seats before we got in but it's not my job to do that. The seats also had crumbs not sure of what but the truck was not cleaned. Very disappointed especially with covid cases.

FLAVIO P. 
Clasificación:
4.0

The equipment just had a light brown spot of a liquid. (maybe oil)

RAUL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P. 
Clasificación:
5.0

Theresa was great, very helpful and accommodating. The truck was extremely clean and looked to have relatively new tires. Excellent experience, would definitely rent from them in the future.

mitch L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
3.0

El cliente no dejó un comentario.

nicolette H. 
Clasificación:
5.0

Excellent service! Manny, Teresa, and Jessica are amazing. I highly recommend this location!

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thuan V. 
Clasificación:
5.0

Thank you for great service

Jeremie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie H. 
Clasificación:
5.0

Personally I feel everything was perfect.

Roman R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

Manny, the gentleman who helped us left NO ROOM FOR IMPROVEMENT!!!! This was the best service I have seen in years I am telling my friends!

Leatha S. 
Clasificación:
3.0

original pickup was at ethanac location. they did not have truck we had to find another which took 3 additional hours we wasted trying to locate another truck.

bill K. 
Clasificación:
4.0

Did good just the place was busy had to wait a while

Kenneth S. 
Clasificación:
5.0

Well everything about this location it's it's good and clean, especially the person who helped us,She was really nice person happy and Kind.

elis E. 
Clasificación:
5.0

Nothing you guys doing a good job!

EDD Q. 
Clasificación:
5.0

Attention personal was execelent.

Jose G. 
Clasificación:
5.0

The cabin had a very bad odor in it. When you accelerated the engine missed and backfired. I didn't think I woukd meake it to my destination. If I had to make a long trip I would have refused this truck due to mechanical issues.

kevin Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE M C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Parking is an issue at this location

Gary G. 
Clasificación:
1.0

Pay attention what is going on instead of Assuming. Very rude

Benjamin V. 
Clasificación:
5.0

Manny was great to work with on our rental

Michael S. 
Clasificación:
3.0

Make sure the truck's are running good and Maintain , Clean.

Manuel S. 
Clasificación:
5.0

Nada

Cyrille M. 
Clasificación:
5.0

This location was great. The entire staff was friendly and helpful. Just very welcoming all around. Thank you for these guys.

Chase C. 
Clasificación:
4.0

**Only complaint is that I returned the rental truck early with the gas refilled to 1/2 tank as it was when rented but was charged for gas by uhaul. Other than that everything was good.??

Dana H. 
Clasificación:
3.0

Strong smell of marijuana in truck. Now my furniture smells also.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

tahiti P. 
Clasificación:
5.0

El cliente no dejó un comentario.

nikkole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis I. 
Clasificación:
3.0

While the location was fine, this whole experience through uhual was a nightmare. I had a reservation made weeks in advance for a 26' truck at 9am at the Hemet location. Showed up early at 8am to check in for it, and were then told we wouldn't have one until 3:30pm. We had a 5 hour drive to make after this haul, that would not work. The girl at the counter was incredibly rude and unaccommodating. Finally someone else came over and told us they could get us one at the Homeland location at 11am. We accepted and thanked them. When we arrived at the Homeland location at 10:30am, we were AGAIN told there was no truck for us. It wasn't until HOURS later that the man was able to find us a 20' truck that was someone else's reservation. Our only other option was to continue to drive around to other locations they send us to, hoping one of them ACTUALLY has the truck we were promised -after already being re routed and still not having a truck provided, no thanks. So not only did we not get the size truck we needed, you are screwing someone else out of their reservation at the same time. Who runs a business like this? I will never, ever recommend uhaul to anyone, just based off of your poor business practices. Completely unprofessional, poor customer service, poor business practices. NO ONE deserves that much extra stress, about something that was supposed to be reserved and taken care of, on top of the extreme stress of moving. I can not believe how terrible this company made this experience, and the poor manor which they handle things. Would never use this company again, would never recommend - even to my worst enemy.

Victoria A. 
Clasificación:
1.0

after getting a blowout on tow dollly, the wait for repair wasn't long.. about an hour.. after repair I was on my way and got pulled over by cops because running lights were not working on side of the blowout. I didn't get ticketed because i said i would just stop at nearest motel.. which costed a hundred bucks..

David L. 
Clasificación:
5.0

Really nice and fast and great price

Vanessa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bettye D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richerd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

The attendant at the Homeland, CA location, Manny Ortega, did an excellent job friendly and thorough job well done. ??

Dana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara Y. 
No se han enviado comentarios para esta ubicación.

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