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Patrick B
Customer Reviews for Station Service P Cote & Fils Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements are necessary, the reservation on line, staff at registration, trailer hook up, and return were perfect, this is the second time I have rented this trailer from this garage, never a problem.
Ralph Pnothing. Everything was perfect
Serge LI ask for the insurance waver, and they did not manage to do it. I was charged over a hundred dollars for nothing, since a have a corporative insurance that covers trailer damage. Disappointed.
Karine LNous avons contacté le préposé pour valider comment cela fonctionnait pour le retour du véhicule etc Je lui ai mentionné que nous avions loué un 26 pds et lui de me dire qu’il n’avait plus de place sur son terrain En plus il me dit prenez l’autobus pour venir chercher à Gaspé soit à plus de 600 km un 20 pds et remorque 8x12, ‘ Pas très brillant. , Car le but de louer un camion est d’économiser de l’essence etc … Il ne nous a Pas expliqué le principe de la boîte orange durant les heures de fermeture car il nous a demandé de rapporter le camion le lundi soit le 25 septembre. , nous avons eu cette information au site de réservation quand nous avons changé de grosseur de camion , car semble t’il il n’y avait pas de place pour le 26 pds. Ce qui est faux il y avait suffisamment de la place sur les lieux Nous avons donc eu des dépenses d’essence supplémentaires parce que nous avons dû prendre un autre véhicule pour transporter les choses qui n’ont pas entré dans le camion et remorque $150 de plus Il n’était pas du tout aimable je ne le recommanderai pas du tout
Sylvie LAgain, no explanation and just the minimum of respect!
PAUL DThe representatives were rude and not helpful. I am English. I picked up the rental in Gaspe Quebec. Was not a.pleasent experience.
Jacqueline HThe guy was super nice.
Gabriel DVous devez nous aviser plus tôt que la veille de la location que le trailer est disponible et à quel endroit on peut le récupérer
MARIO LIl n'y a pas de levier sur le trailer. Le système d'ancrage manque d'entretien...besoin urgent d'huile sur l'engrenage.
JEANNOT CUn très bon service.
gregory tFantastic.
pierre rGood service beside the fact that on the spot a month prior to the rental the staff at the desk stated that there was none available for long trips. We made the reservation online. Person confirmed that it was available. We were insecure until the last minute. But all went well. We had an important travel 1000 km trip. One way.
Pierre RJust one Uhaul trailer was available (4"x8"). The employee didn't show me how to back in with the trailer (it was my first time), he seemed to be so busy. I was way pissed off.
MALAI-LAIRA MTrès bon service, rien à redire ! Le camion se conduit super bien, il est facile à manœuvrer ! Et l'équipe de Gaspé est très sympa ! Continuez comme ça !!!
Victoria JAméliorer la prise en charge du client au moment où il vient chercher sa location, car le processus est très long et on perd du temps sur la location...
Victoria JGood place professional
Martin AFriendly and great customer service with follow up .
Norsita CThe service is perfect but the brakes were almost gone, they need to be changed.
Gabriel LLa problématique de devoir aller chercher la remorque pour la voiture a un autre endroit que le camion, et de plus arriver sur place ils n’avaient pas ce type de remorque, une change d’avoir pu obtenir un autre type de remorque pour le même prix.
Patrick GI was told the truck would be available for 7am. No one showed up until 9 am. No one wore masks including the employee who drove the truck over to me. I paid for roadside insurance and when I called with a roadside emergency I was on hold for over 40mins with no answer leaving me to call a tow truck and it cost me 350$ plus tax on top of the 110$ I paid for the roadside assistance.
Sonia eLocation très dispendieuse, je vous conseil de faire un prix sur le Kilométrage pour nous inciter à l'utilisé davantage.
LES AAwesome team!
Andre DWas suppose to drop off at shigawake initially but store closed after we made the reservation. Since Gaspé is much further from our final location, we called to make sure we where not going to be charge xtra since the store being closed is not our fault. We where assured there wouldnt be but at the drop off we where charged xtra! Its not much but its not what was agreed!
Nancy GWear masks
MARIE-PIER DI had told them that I had no running lights when I had dropped the trailer off so they could get it fixed for the next costumer, so hopefully the lights work for the next person renting it
Randy LExcellent service et courroie , explication du fonctionnement excellent, merci pour votre service plus que parfait
edna dJ’ai été très satisfaite du service. Le personnel était très courtois. Merci Uhaul !
SYLVIE GTout était parfait ici. Je recommande.
YVES BEssuis-glace à changer. Visibilité très réduite par temps pluvieux.
SYLVIE BPlease, give us the price with the taxes when we reserve through the web! It was a bad surprise at the counter to see that our rent with the taxes was over 100$ than the price that was first given to us.
Christine BYou should see with this location about their access to the reservations made online because they seem to say they don't have acces to it. That lead them to sort of make up a new contract which means it took a lot of time even if I self checked-in online. That also lead to me being charged the exonoration fee although I had specified I didn't want it online.
Alexandre GTrès satisfait.
JEAN CParfait
MARTIN DTres bon service et abordable$$$$, merci
ROCH Ptrès bonne
Gilles AAvoir la possibilité de payer via interact serait super. Sinon, tout était parfait.
MARC GFrench/English problematic
Byron GIt was a busy garage and I had to wait for about 1/2 hour before the attendant had time for me. The U-Haul was very old and full of scratches and dents, many of which were not marked. It was somewhat clean, but a broom would have helped, also it smelled pretty bad. I had a tire blow out on a major road. It took two hours to get it changed (with the rim), considering the task at hand, it was reasonable time to get it fixed, but was the tire under/over inflated? I don't know.
Julie DÉquipement propre, très bon service, aurait aimé que le camion soit plein mais leurs politique est de mettre le camion au même niveau qu'au depart.
ROBERT P