Comentarios del cliente para Station One

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Station One

Grado total:

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Dexter S. en

Grado:

El cliente no dejó un comentario.

mark w. en

Grado:

Fast and quickly done. This worked very well for me.

Ron F. en

Grado:

El cliente no dejó un comentario.

Debbie H. en

Grado:

El cliente no dejó un comentario.

Caitlin L. en

Grado:

Manager did not switch over auto transport order from previous customer to my order, which in turn left us stranded and unable to be located to fix our blowout on the auto transport, leaving us waiting over 1.5 hours for a repairman, which then turned what was supposed to be a 6 hour round trip, into a 12 hour round trip. To pay Station One over $500 in one day just to turn around and be stranded for a significant amount of time 3.5 hours from home on a high temperature day is unacceptable and does not fall under the standard of u-haul and any third party they’ve chosen to associate themselves and partner with. To be compensated, even partially, would be the LEAST that could be done.

shane j. en

Grado:

The rentals have to be done from the owners cell phone. His computer dosent work and apparently he is the only one that can rent trailers. Both time I have rented a trailer the Lady’s that work there have to call him and you have to wait 20 min or longer for him to show up at the Gas Station to rent a trailer.

Bradley R. en

Grado:

Leave instructions on where a customer can leave a truck (and trailer). I ended up parking it next to two gas pumps simply because it was the only space big enough for both parts.

Tom M. en

Grado:

I had appointment to pick up vehicle between 7:45- 8:00am. I arrived at 7:55 for pickup. Had to stand around and wait almost 30 minutes for the store clerk to call the owner at home to come and sign truck out to me while I had a crew waiting on me at the job site 5 minutes away. Same problem when I returned the truck- Poor management!

Shane J. en

Grado:

The computer they used for the rentals didn’t work. It took the owner and myself using our Cell Phones to complete the rental agreement. Making sure the agents computers are working would be a plus. The owner of the place was friendly and apologetic.

Ann M. en

Grado:

El cliente no dejó un comentario.

Troy J. en

Grado:

Truck was dirty and smelled like cigarettes. The cargo area was filled with degree and trash. Uhaul nickeled and dimed me to death. The $19.95 tagline is a lie. I live in a rural area and ended up driving 99 miles roundtrip to haul one large item. Had the truck 4 hours. It cost $139 plus $20 in gas.

Randal S. en

Grado:

Not a thing. Everything was smooth as silk!

Gary P. en

Grado:

El cliente no dejó un comentario.

Forrest F. en

Grado:

El cliente no dejó un comentario.

Carole S. en

Grado:

Excellent service from Steph at rental location. THANKS SO MUCH

Mary Ann K. en

Grado:

Check in was impersonal and took forever. Manager was using a smart phone to do business instead of a computer while waiting on convenience store customers. I had requested furniture pads but this location had none. I had to use my own clothing to pack our furniture and belongings.

Robert S. en

Grado:

El cliente no dejó un comentario.

Jorge P. en

Grado:

El cliente no dejó un comentario.

frank c. en

Grado:

Service was excellent.

david c. en

Grado:

El cliente no dejó un comentario.

gloria c. en

Grado:

The man was very friendly , helped me fill out the incident report when I told him that I had tried to do it on the computer and it kept erasing what I had typed. This place was anything but excellent . Don't pay attention to the questions it wouldn't let me change the ratings. Here they were helpful and friendly.

tamara b. en

Grado:

Experience was great

Dave G. en

Grado:

El cliente no dejó un comentario.

todd w. en

Grado:

I was not happy about being charged for an extra day for being an hour late. I picked the truck up at 10am and figured I could drop it off at 10am. Plus I was charged for an extra day of insurance. What a rip off

Karla H. en

Grado:

I wanted a dolly which they didn't have. I also chose a 17 ft truck on line but got there to find out I was upgraded to a larger truck as they didn't have 17 ft. I was charged the higher rate of course. I rented truck for 2 days and only put 6 miles on it. When i went to turn in the truck they tried to charge me additional fees. It was going to be 298.00 give or take. Told e it was enviromental fees. Took almost 45 minutes to get the matter straightened out. I don't know why they were trying to charge additional fees. Sounded kinda shady to me. For that reason I will NEVER rent from that location again. I will tell all my friends as well. I have rented from Uhual 3 times in the last 5 years and this is the only time I have had any trouble. Didn't have what I had requested charged me more and then it was very inconvenient returning. Big thumbs down on this one

Roy Y. en

Grado:

The only thing I could suggest for the owner of the business is that when he reserves something like the car dolly as he did for me. That he actually puts it on paper somewhere so he can remember that he reserved this for me. He was completely confused the following day thinking that I had reserved the transport trailer. Even though I made it very clear through for phone calls that it was the car dolly only that I needed. Thank you very much.

Angelia G. en

Grado:

El cliente no dejó un comentario.

Melanie D. en

Grado:

I asked about the advertisment on the back of the truck (return it clean and u get $25) got told to call uhaul cause he doesnt do that wjich would of been okay if he didnt seem rude and irrated at me over the phone but the female was very sweet n nice