Customer Reviews for State Street Auto
(Distribuidor de U-Haul del vecindario)

136 comentarios

420 Fairview St   Belvidere, IL 61008
(Corner of North and Fairview)

(815) 544-9314

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 10/30/2021 - 10/31/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(815) 544-9314

420 Fairview St
Belvidere, IL 61008
(Corner of North and Fairview)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 10/30/2021 - 10/31/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

KEITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D. 
Clasificación:
3.0

El cliente no dejó un comentario.

michelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
5.0

UHaul 24/7 app doesn't work worth a darn. Work on that and you'll be doing a great job all around!

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie C. 
Clasificación:
4.0

There was dried blood on the door from the previous renter which was very disgusting.

Jonathan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward K. 
Clasificación:
5.0

The men was very nice

DENISE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma H. 
Clasificación:
4.0

Convenient location to drop a trailer. I have dropped here a few times now with no issues.

Catherine B. 
Clasificación:
5.0

Fast move her

james P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Very nice

ranfis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brockton P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny B. 
Clasificación:
5.0

The trailers could use more tie down locations. There just weren't enough tie downs to adequately secure items from moving around our falling over.

Rusty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean W. 
Clasificación:
5.0

i DON'T HAVE ANY SUGESTIONS

martin c C. 
Clasificación:
5.0

Gracias

Chareall A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro T. 
Clasificación:
5.0

Had a very hard time during pick up trying to do it online had to call and still wasn't able to check in. The gentleman at the desk was extremely helpful!!!

Jodi Z. 
Clasificación:
4.0

The trucks need to be cleaned !!!! They were really dirty .... And for the price I paid for it to drive 20 miles I can just rent a rental truck at enterprise for a day for $45.00 - $50.00... Because the truck cost $45.03 to drive 20 miles... Also with the coronavirus that truck should be clean totally inside and out!

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
1.0

Everytime I rent the rates go up I started at 39 a mile bein 79,89, now to a 1.19 a mile.We our a 501c3 Nonprofit organization in the past 2 months their site has been down it will not let me apply for a Corporation acct.I have spoken with several mgrs and still paying The regular prices. I'm tired of calling and getting no results.

VIVIAN L. 
Clasificación:
5.0

Gentleman that checked me in was very professional and courteous.

Dave S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin N. 
Clasificación:
3.0

The lot looks like an abandoned building. Weeds in lot. Threatening signs that if you dare to park the truck next to the building instead of the lot they will charge you $40. No signs to tell you where to drop the keys which is about 100 yards from where you are supposed to park the truck.

Russell M. 
Clasificación:
3.0

Your online reservation process is by far the worst I have ever dealt with. It took well over an hour to complete the process. The first 2 times I went through it and provided all the information, it ended with the reservation could not be completed. No other information, no other communication, just stuck in a parking lot with no truck. Even during the process, I was provided an opportunity to chat with a representative and sent multiple messages that were never answered. Finally after waiting on hold for over 20 minutes, I was able to contact someone that could help me. It should not have been my responsibility to reach out to correct the problem, your staff should have been there to support and resolve the issue. Not just send a fail message on a mobile app and providing no support to resolve the issue. I will be looking elsewhere the next opportunity I have to rent a truck and will certainly share this poor customer service experience with anyone I know.

Jeff S. 
Clasificación:
4.0

Reserved the truck via your app/on-line service and found the app very difficult to work through in both setting up the rental and picking it up. The return was much smoother.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Quick friendly service

kevin B. 
Clasificación:
3.0

I had to pick up the equipment at an alternate location. At the pick up location the person had to re-enter all of my information, which took twice as long as is should have.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela P. 
Clasificación:
5.0

Gentleman that owned the shop was friendly and professional. Customer service agent who booked this for me on the phone was absolutely awesome, explained exactly what we needed to hook up trailer and lights.

shierly P. 
Clasificación:
5.0

Will use again for next load. Very satisfied with location and personnel.

Donald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leland H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

frank B. 
Clasificación:
5.0

Great communication, friendly, and professional. Gracias

david M. 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
5.0

Please let me preface by stating that I have no reason to believe that State Street Auto is responsible for my problems with U-haul. State Street Auto was courteous, professional and I had no problems whatsoever with them. However, my negative experience begins with getting a quote 3-4 weeks ahead of when I would need the ONE-WAY rental. The quote was given at the Avondale location on Kedzie in Chicago. The gentleman that gave us the quote didn't encourage us to reserve the 26' truck that we needed at that time. As a matter of fact, he said that as long as we reserved at least a few days before when needed, we'd be fine. Several days later, I received an unsolicited, though appreciated, call from a lady from U-Haul who asked if we were actually going to reserve or not. She proceeded to explain to me that the 26' trucks are more difficult to come by and they "sell-out" rather quickly. She also stated that we really had nothing to lose by booking now as we would pay nothing if we cancelled before actually picking up the truck. I thanked her and asked her to reserve the truck and auto-transport trailer. For some reason, she didn't know why, she couldn't execute the reservation. She advised me to call 800-GO-UHAUL and reserve that way. No way! They're already sold out of 26' trucks!! The lady on the phone was very helpful and explained to me that the guy at Avondale should've encouraged me to reserve when we got the quote as we wouldn't pay anything if we decided to cancel. He should've known how quickly the trucks sell-out. Maybe this is worse for ONE-WAY rentals, I'm not sure. So here we are. The lady on the phone worked diligently to try to find me a truck. U-Haul's system apparently can't search more than 50 miles outside of a location, zip or address that YOU give them. I don't blame customer service but U-Haul's system should be better. She worked with me as we tried to come up with towns 50 miles or more outside of Chicago to search. We tried towns in all directions of Chicago before she finally found a truck over 60 miles from Chicago. Well at this point I don't have much of a choice. I asked her if I can at least pick up the trailer from Avondale and she said this shouldn't be a problem. She gave me some extra miles to ensure that I don't go over the allowable mileage included in my ONE-WAY reservation. I also wanted an extra day as I'd now have to pick the truck up a day earlier than needed. She advised me that I can request that a day or two before the actual pickup. Now, over the next 2-3 weeks, I checked more than a few times to see if a 26' truck became available closer to our move location. No avail. Fast forward to a day or two before the reservation. U-Haul calls to confirm and I ask them check once again for a closer pickup. Nope. She gives me the extra day that I now needed to pick up the truck. I re-confirm that I can pick up the trailer from the Avondale location in Chicago. Nope! They don'

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

bret S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
1.0

Number online is not a working number. Not open on weekends. Would not recommend. Extremely dissatisfied with my overall moving experience. Most likely never use uhual again

robert M. 
Clasificación:
5.0

Excellent Customer Service.

Paula C. 
Clasificación:
5.0

Wonderful to deal with!

julie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chanice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

phil L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
2.0

When u compare to drop off location no comparison. The guy is running another business and it was not clean or neat. Obviously not his main priority.

Norma F. 
Clasificación:
5.0

THANK YOU FOR EXCELLENT SERVICE..

CAROLE J. 
Clasificación:
5.0

Excellent customer service, went above and beyond to help us with our move and save us some money!

robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

This gentleman was very kind and courteous to us. We will highly recommend him to our friends!

monica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
1.0

I was told to go to a location 20 miles from my home to pick up my trailer, when i got the, the location was closed... Even though uhaul said they would be open. After a few calls, the uhaul rep had me hook up the trailer myself. This thing is heavy!!!! A neighbor across the street had to come help me

Jeffery H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
1.0

Service man never got out of his office chair. Did not take us to the truck to do a walk around or anything. Upon opening the truck bed the next morning, it was filthy. Dirt was all over the inside of vehicle as well as the ramp. Will never rent from this place again.

Jan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick P. 
Clasificación:
5.0

Very friendly and helpful. Highly recommend them. have used them in the past.

thomas H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gina M. 
Clasificación:
2.0

The truck was clean and new and in good order. The lobby, office area, bathroom, not so much. The staff was courteous and knowledgeable though.

ROBERT S. 
Clasificación:
3.0

Only thing that bothered me was I put the dolly in the back n they said take a picture to verify u put it in there. Well if someone had stole it I would have had to pay for it. So I think either have some be available to drop off or have survalience to verify. Just saying.

RHONDA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDY G. 
Clasificación:
2.0

Not a good place for drop off after dark alone.

MARCIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAT G. 
Clasificación:
3.0

Place was a couple of minutes from my house. Doesn't get easier than that.

FELIX R. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRENDA H. 
Clasificación:
4.0

trailer placed so it was easy to hook up

LYNN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

down to earth very friendly

KEVIN B. 
Clasificación:
1.0

There was no overnight key drop and NO outside lighting. The parking lot for the trucks was not marked. There was a Uhaul trailer in the grass lot across the street so that was where I parked the truck and had to leave the keys in the mailbox.

DAN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
4.0

Inside truck was filthy. Didn't need the truck until the afternoon but had to pick it up by noon, this was not the 24hr time frame I wanted.

JOANN B. 
Clasificación:
4.0

Nothing. Everything went very smooth

DANIEL G. 
Clasificación:
4.0

Great vehicle the Owner that I dealt with was excellent. Good experience will use again.

Andrew A. 
Clasificación:
2.0

El cliente no dejó un comentario.

WARREN W. 
No se han enviado comentarios para esta ubicación.

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