Customer Reviews for State Road Auto Repair
(U-Haul Neighborhood Dealer)

343 reviews

907 W IL Rte 120   Lakemoor, IL 60051

(847) 416-1363

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 416-1363

907 W IL Rte 120
Lakemoor, IL 60051

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dawn Williamson 
Rating:
5.0

Customer did not leave a comment.

Mike Hansen 
Rating:
3.0

Customer did not leave a comment.

Carla Nellis 
Rating:
5.0

Dominic was very professional and accommodating. I wouldn't go any where else

Michael Bianco 
Rating:
5.0

Not a thing.. State Road Auto had the trailer clean and ready to go. In and on the road in less than 10 min. No Surprises.

Robert Brunn 
Rating:
5.0

Customer did not leave a comment.

Gary Nachman 
Rating:
5.0

Customer did not leave a comment.

Linda Shelton 
Rating:
5.0

Customer did not leave a comment.

John Beardslee 
Rating:
5.0

Have rented twice a year for about 5 years. Great people, location, service and prices.

Edith Mahoney 
Rating:
5.0

Customer did not leave a comment.

Mark Mollohan 
Rating:
5.0

Customer did not leave a comment.

Gary Nachman 
Rating:
5.0

stay the same

TAMMY REID 
Rating:
5.0

Best customer service experience EVER!

Brian Linning 
Rating:
5.0

Customer did not leave a comment.

Rick Hollander 
Rating:
5.0

Charge me for 1 day not 3 days as I had this trailer returned the next morning at 9am and was unhitched by your employee.

Jeffery Conyers 
Rating:
2.0

Truck had galf empty tank, cab dirty and snelled foul. The drivers side mirror was broken and would not stay in proper position.

Craig Olesen 
Rating:
5.0

Very customer friendly

Edith Mahoney 
Rating:
5.0

Everything went very smoothly and had no issues

David Wagner 
Rating:
5.0

Customer did not leave a comment.

Jack Zea 
Rating:
3.0

It was fine. But a guy just yelled at us to move the truck and then walked away when we were trying to figure out where to put the truck and then the app again did not work for returning the truck either.

Jessica Nagy 
Rating:
5.0

My wife went to pick up the trailer and said the owner was the one to help her and he answered all the questions in regards to towing and also made sure everything was safe to tow

JUAN PEREZ 
Rating:
5.0

Customer did not leave a comment.

Mario Garcia 
Rating:
5.0

Customer did not leave a comment.

Panayot Panayotov 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ADAMS 
Rating:
5.0

Customer did not leave a comment.

Patricia Hartmann 
Rating:
5.0

Customer did not leave a comment.

Debra Suess 
Rating:
5.0

Great!!

Kerry Johnson 
Rating:
5.0

Customer did not leave a comment.

JANELLE ECKHAUS 
Rating:
3.0

I had rented a dolly with the truck but there wasn't one inside. The man we spoke to at the shop was nice but said there was nothing he could do about it. I had to call customer service and they refunded me the money. Besides that issue, it was easy picking up the truck and everything else went smoothly.

Robert Chojnowski 
Rating:
5.0

Great seevice

Derek Jones 
Rating:
5.0

Customer did not leave a comment.

Val Dennis 
Rating:
5.0

Customer did not leave a comment.

John Guenther 
Rating:
5.0

Just great service. On short notice was able to fill my request. Will be recommending this business to many folks. Thank you.

Bill Haase 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sedlack Jr 
Rating:
5.0

Customer did not leave a comment.

Eddie Castillo 
Rating:
1.0

They gave poor instructions on where to drop the trailer and never checked it in which ultimately led to getting calls saying I never returned it two weeks after it was dropped off.

RANDAL HUDSPETH 
Rating:
4.0

Walk through the vehicle with the renter. After I was leaving the office from getting my final cost amount, the person renting the truck I just returned didn’t know how the back latch worked.

Timothy Cordes 
Rating:
5.0

Nice job. Dom was a pleasure to do business with

MICHAEL PROSI 
Rating:
5.0

Customer did not leave a comment.

Thomas Evans 
Rating:
4.0

Dollies charged for but not in truck

rob farina 
Rating:
4.0

Nothing. This place had fantastic customer service and I would absolutely use them again.

Amy Newsome 
Rating:
5.0

Very Friendly Service and Very easy in and out I highly recommend this location for anyone looking to rent Uhaul items

Dave Zima 
Rating:
5.0

more parking space for customers would be great.other than that no problems. personal was very helpfull.

mikhail shusterman 
Rating:
5.0

Customer did not leave a comment.

Patie Lane 
Rating:
2.0

Speed up the rental process, time is money! Showed up to pick up the truck, took 30 minutes from the time we arrived to get the computer part of the rental finished. Then found out the truck needed some maintenance done that they hadn't even started due to what they said was miscommunication on their part. Had three of my employees that I was paying there with me. We left to start some of our work and have lunch due to not knowing how long it would take them to finish the truck. Scheduled to pick up the truck at 11:30 and finally had the truck at 2:30pm. Also the fuel level was incorrectly reported and we could not use the check in app due to the rental starting around 12 noon and we didn't have the truck until 2:30pm. We rent several times a month from Uhaul and this experience made me feel the need to purchase my own truck to avoid problems like this one.

Aaron Przytulski 
Rating:
5.0

Customer did not leave a comment.

Thomas Evans 
Rating:
5.0

Customer did not leave a comment.

Majid Durrani 
Rating:
5.0

I had a great experience, appreciated the service.

ANDREW KELLER 
Rating:
5.0

none

Coleen Goodson 
Rating:
5.0

Customer did not leave a comment.

Edward Hauder 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Preston 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Dziura 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS REYNOLDS 
Rating:
4.0

Original res was for West Dundee, IL (12 miles RT from my home), notified new location was Lakemoor, IL (52 miles RT from home). 40 extra miles @ .99/mile. Lakemoor location was closed when I picked-up and dropped-off which I was advised and not an issue. On-line rental was good, but needed wifi in order for Uhaul to confirm my location. Needed to add location wifi via facebook, then able to complete pickup. Overall good truck and process.

James Murray 
Rating:
3.0

Customer did not leave a comment.

Robert Rolbiecki 
Rating:
1.0

My experience was horrendous! When I arrived at the pick up location, your systems were down, and also could not check me in to the back up system either. After having to call another location to help with finalizing my rental, and after an hour and 20 minutes waiting to finalize things, I was finally on my way. Then, I received 3 calls from your reservation staff over a 3 day period, asking if I was going to cancel the reservation as your system didn’t show I had picked up the trailer. This is not the first time I’ve had issues with picking up equipment either. Totally disappointed and inconvenient.

Patrick McDade 
Rating:
5.0

Customer did not leave a comment.

Douglas Mullins 
Rating:
5.0

Customer did not leave a comment.

Igor Voyitenko 
Rating:
5.0

The owner was great!

DEBORAH BITTNER 
Rating:
5.0

Very friendly and helpful.

MICHAEL ULIBARRI 
Rating:
5.0

Customer did not leave a comment.

brad shepard 
Rating:
5.0

Customer did not leave a comment.

DONNA HANSEN 
Rating:
5.0

Customer did not leave a comment.

Christopher Rush 
Rating:
5.0

Customer did not leave a comment.

Marjorie Fewell 
Rating:
5.0

Customer did not leave a comment.

JESUS ALMANZA CANCHOLA 
Rating:
5.0

Customer did not leave a comment.

John Hudzenko 
Rating:
5.0

Had some issues with my truck's electrical hookup for trailer's brake lights and turn signals. They helped me trace the issue to a fuse on my truck. It was VERY cold outside but they patiently helped determine the problem for me. Thanks

Scott Swanson 
Rating:
4.0

Customer did not leave a comment.

Robert Orozco 
Rating:
5.0

Customer service was excellent

Debby Hartwig 
Rating:
5.0

Customer did not leave a comment.

Glenn Oquist 
Rating:
5.0

Top notch full service auto repair and rental. They set up my Range Rover Sport for the wiring fir the brakes running lights and turn signals. These guys know their stuff. Good coffee Good conversations in the waiting area Just Great!

Thomas Chester 
Rating:
5.0

Easy to drop off and the site was accommodating.

TIMOTHY FULGHUM 
Rating:
5.0

Awesome experience

MICHAEL PROSI 
Rating:
5.0

Fast, reliable and friendly. Very convenient.

Rebeca Tovar 
Rating:
4.0

Allowing the individuals in person and over the phone to use the technology available to them to pull up a list at the ready upon request of options for places to return the truck.

Casey Fanitso 
Rating:
4.0

Customer did not leave a comment.

Angela Perchelli 
Rating:
5.0

Customer did not leave a comment.

Jennifer Zelenko 
Rating:
5.0

Customer did not leave a comment.

Mike Zielke 
Rating:
5.0

Nice

MICHAEL PROSI 
Rating:
5.0

N/A

Edward Lewandowski 
Rating:
5.0

Customer did not leave a comment.

SLAWOMIR ZIETEK 
Rating:
5.0

Dominic the owner treated me so well and was so professional! It was a great experience. I will ALWAYS go back and rent from him. Thank you very much!!! Austin

Austin Taylor 
Rating:
5.0

Happy

SERGEI VOROBIOV 
Rating:
5.0

Customer did not leave a comment.

Timothy Rochford 
Rating:
5.0

I appreciated the ease of renting the U-Haul truck from this rental center. The U-Haul staff were very friendly, polite and efficient. It made my moving day less stressful. THANKS!

SAMIA FASEHUN 
Rating:
5.0

Great location and Customer Service was amazing

Patricia Borchardt 
Rating:
5.0

No improvements necessary

William Painter 
Rating:
5.0

This location and the whole experience was excellent. Very friendly and helpful staff. The only issue I had was using the uhaul after hours online check in. It would not let me use the location feature to start the process.

KAMIL CIESZYNSKI 
Rating:
5.0

Customer did not leave a comment.

Debra Bredican 
Rating:
5.0

Customer did not leave a comment.

Guillermo Morales 
Rating:
5.0

Owner was very pleasant. Equipment was clean and well maintained. This is the only u-haul location we will use in the future. Thank them for us again.

Kevin Presny 
Rating:
1.0

So due to detour of flooding my return late by 2 hours but during open hours same day is charged full 2 days with no warning before or as i checked it back in. Uhaul should be ashamed on a full extra day. Horrible customer service shame on this transaction and this brand

Jeffrey Perry 
Rating:
5.0

They were friendly be helpful the entire time and will return for future business.

Kevin Bazan 
Rating:
4.0

Customer did not leave a comment.

Ralph Prunkl 
Rating:
3.0

Customer did not leave a comment.

Timothy George 
Rating:
5.0

Customer did not leave a comment.

Zachary Styx 
Rating:
5.0

Customer did not leave a comment.

Katie Stadelmann 
Rating:
5.0

Customer did not leave a comment.

Joseph Dvorchak 
Rating:
5.0

Customer did not leave a comment.

Mathias Kremesec 
Rating:
5.0

Customer did not leave a comment.

ALEX SEGUIN 
No reviews have been submitted for this location.

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