Customer Reviews for State Line Store & Lock
(Distribuidor de U-Haul del vecindario)

1230 comentarios

3203 US 21   Fort Mill, SC 29715
(I-77 Exit 90 Carowinds Exit)

(803) 547-6770

Horarios de la ubicación

  • Lun. - mié.: 8 a. m. - 2 p. m.
  • Jue.: 11 a. m. - 2 p. m.
  • Vie.: 8 a. m. - 2 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 11/24/2021: 8:00 a. m. - 12:00 p. m.
  • 11/25/2021 - 11/26/2021: cerrado
  • 12/24/2021: 8:00 a. m. - 12:00 p. m.
  • 12/25/2021 - 12/26/2021: cerrado
  • 1/1/2022: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(803) 547-6770

3203 US 21
Fort Mill, SC 29715
(I-77 Exit 90 Carowinds Exit)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mié.: 8 a. m. - 2 p. m.
  • Jue.: 11 a. m. - 2 p. m.
  • Vie.: 8 a. m. - 2 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 11/24/2021: 8:00 a. m. - 12:00 p. m.
  • 11/25/2021 - 11/26/2021: cerrado
  • 12/24/2021: 8:00 a. m. - 12:00 p. m.
  • 12/25/2021 - 12/26/2021: cerrado
  • 1/1/2022: cerrado

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEON G. 
Clasificación:
5.0

None come to mind. The staff were friendly, helpful, and courteous.

Mark W. 
Clasificación:
1.0

You can call me if you want but I am not going to waste anymore time giving you feedback

MICHAEL J. 
Clasificación:
5.0

Never had any issues with my rentals but that vehicle was horrible. Something wrong with suspension...too much play in steering and vehicle drifted uncontrollably. The brakes were shot. You practically had to stand on them to get the truck stopped. Parking break release jams on the plastic panel so you have to pull it up to release the brake...had to do this 2 out of 3 times I used the parking brake. The steering issue almost caused me to go off road twice. I didn't feel safe in that vehicle at all!

Mary E F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glen D. 
Clasificación:
3.0

Make sure you know what's safe and what's not, and can hook up a trailer by yourself. The owner would have let me drive off with an unsafe hook-up. Can't imagine that he didn't know better, seemed like he just didn't care.

REBECCA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEAL O. 
Clasificación:
5.0

It would be helpful if the truck windshield was cleaned outside and did not smell on the inside. It would also be helpful if it was given with a full tank of gas

CARLA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
5.0

Make the approval process less complicated. I had the truck reserved at 5:30 and couldn't actually get it it until close to 6.

Laura F. 
Clasificación:
2.0

I couldn't get my truck out of the lot because another truck was blocking the exit - same for another renter. We wasted a good 30 - 45 minutes of our rental time trying to figure out how to back out the trucks. Not okay and would not recommend this location until the above problem is solved.

Deborah L. 
Clasificación:
1.0

When we got thwre for pick up the truck was blocked in with no way to get out. We called the emergency number and was put on hold for 10 minutes and no one ever came back. When we dropped the truck off there were no spots available to park it. Once again, called the emergency number. Was hung up on pnce and called back only to be put on hold and never helped...again. Horrible. Dont EVER get trucks from here.

Zach H. 
Clasificación:
3.0

Stop nickel and diming folks. A few sticks left in the truck doesn't justify a $15+ cleaning fee

JOSHUA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JON F. 
Clasificación:
3.0

Hours at State Line are erratic. Waited 45 minutes to find via phone that I had to pick up the vehicle online which I wasn't expecting

Arthur L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bouna C.  |  Overall Experience 
Clasificación:
2.0

The front desk Lady gave me the keys I walked where she told me to go. Truck was not there. Told her she said it was in the gate. Got Truck on my way. Later I got email to walk around the truck before leaving, get mileage, take pictures etc.. none of this was told to me. So, to late on that. Ok. Then when I came back got information to Do "before" putting key in. At least she could have prepared me of what to expect, in terms of paper work, instead of her watching TV. NOT EXCELLENT customer service. You ask me, i told you!!

WHITTY B. 
Clasificación:
5.0

The service was excellent.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro C. 
Clasificación:
5.0

I had a very nice experience so I can't help you with advice on improving. I'm sure if you keep doing what you do then you'll be more successful than you are now. Keep up the great work.

JOY I. 
Clasificación:
5.0

I returned truck on a Sunday when they were not open

DOUGLAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDSON M. 
Clasificación:
4.0

Give instructions about how to hook up the chains to the car and check they are in correctly

LESLIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oswaldo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
4.0

It is slightly difficult to maneuver the truck in/out of its permanent parking area.

ROGER M. 
Clasificación:
3.0

The truck was absolutely filthy inside the cab but more importantly in the bed. We have white furniture so it was a challenge and worrisome to load our things into it. Very disappointing.

JEREMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Friendly… But they need to have a tape measure on site. I'll be back.

KEVIN T. 
Clasificación:
3.0

Instructions said truck would be in the gravel lot on the outside of the fence. However the truck was inside the fence behind a coded gate. Luckily there were other individuals who had codes to let me in and let me out. There were no instructions from the customer service rep we chatted with through the app. Also the “return the truck with a 1/4 tank of gas” is not the most fair and accurate way to do the gas usage. It would be much easier and fair for the tank to be full upon pick up and then fill it back up upon return. This way you don't have to immediately go to the gas station and do research on the vehicle to determine how many gallons will fill to a certain point as well as estimate your mileage. All so you don't pay more than you need to.

Crystal B. 
Clasificación:
1.0

The woman who works at the front desk is rude. I needed help with hooking up the trailer to my vehicle and at first she flat out refused by saying we don't do that here. Then I told her I will just cancel the order because I have never hooked up a trailer by myself and without someone either helping or checking on what I did, I did not want to leave the parking lot. Then she changed her mind and said she would see what she could do. Her partner ended up helping me. When I asked her where the trailer was located, she said out in the yard. I said where and she said out in the yard. So for 5 minutes I walked through the yard trying to find the unit on the contract to find out that she had told her partner to go get it and bring it up by my car. Then my car threw a fault when the lights were hooked up stating that the right turn signal and taillights were not working properly. They said they were fine, but I was driving it a long distance so I wanted to be sure so I called her back because I was still getting the message when I got it to my house to load. She said I would have to call the 800 number and she could not answer any questions for me. I called the 800 number and scheduled a tech to come out and said he would be there in 90 minutes. I waited the entire 90 minutes and the tech never showed up. I will never use this place again and maybe not U-Haul either. I don't think you want these people representing you!

GAYLA H. 
Clasificación:
5.0

Convenient place to rent truck, great customer service!

PATRICIA M. 
Clasificación:
5.0

Easy mobile drop off after hours.

Robert K. 
Clasificación:
3.0

Huge pain to get the truck, place closed at 2 pm and it was extremely difficult to check-in online.

Johnathan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY V. 
Clasificación:
4.0

I forgot to tell the lady but the pickup truck actually had a bunch of ants inside crawling everywhere. I killed a few that was on my shirt and arm. Just to let u know

MARCO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam F. 
Clasificación:
1.0

El cliente no dejó un comentario.

KARA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARTMUT K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle A. 
Clasificación:
4.0

Parking lot is small and very difficult when returning vehicle after hours.

Bryan M. 
Clasificación:
1.0

The person (Samantha) who runs this location on Carowinds BLVD in Fort Mill, SC was unhelpful, rude, snippy and full of attitude. The equipment was not well maintained! The 15 foot truck had a transmission issue with sticking gears and lunging forward or backwards when shifting to Drive or Reverse. I informed Samantha of this and she just brushed my concearn off. The Trailer I also rented was difficult to loosen the straps because the metal devices were rusted and not well oiled for operation. I would never rent from this location again. This is the first time I've had issues with a I Haul rental and staff. Very disappointing!

Michael I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAMUEL H. 
Clasificación:
5.0

Had to drive over an hour (each way) to pick up truck. Truck was in a different town. Cost me three hours of my time as well as a second driver's time. Had less than 24 hours notice to amend my plans.

jim M. 
Clasificación:
5.0

State Line always does a great job for Puroclean . Thanks for your great service to us. We rent once a week .

JEFFREY H. 
Clasificación:
4.0

Would've been helpful to have someone help me unhook the trailer and put it away. The location I picked up from hooked the trailer up for me.

Jody C. 
Clasificación:
5.0

Pick up location was moved further away then where I initially wanted to pick up truck.

MATTHEW R. 
Clasificación:
3.0

Uhaul moved my location to pick up my rental truck and tow dolly last min to the next over state. This put me behind packing and loading for the rest of the day. They did not have the truck or dolly accessable and I had to do do myself, eating even more of my time.

JOSEPH D. 
Clasificación:
4.0

I rented a one way 26' U-Haul on Wed 6/16 and had to return on Sat 6/19 by 9am. On 6/18 around noon, the lady at this location called me wanting to know when I would be dropping the truck off. I told her I that had until 9am the next day to drop it off but I was on the way to their location with the truck when she called. When I got there, she entered the mileage into the system and said, "Well it looks like they are not going to charge you a late fee." Again, I reiterated that the truck was not due to be returned until the next day at 9am. Then I learned the reason she called was that they started closing early for COVID, but once all COVID restrictions were lifted, they continued to only be open in the mornings and close around noon each day. U-Haul REALLY should make this obvious on their web site when consumers select a drop off point as this would affect their decision of where to drop off the truck. Then she informed me my credit card was going to be debited for another $0.26 because I had gone over my allotted mileage on the trip from Montgomery, AL to Fort Mill, SC by about one half of a single mile ROFL. Why on earth U-Haul would pay probably $0.30+ in credit card transaction fees to collect a measly $0.26 is beyond me, but whatever. They lost on that deal.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karl W. 
Clasificación:
5.0

Service at the front desk was awesome!

STEVEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARKISHA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

Easy and fast process!!

BENJAMIN B. 
Clasificación:
5.0

Very easy in and out, truck was clean and ready for me!

Todd P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marnette Z. 
Clasificación:
1.0

Trucks are not clean

Raymond S. 
Clasificación:
5.0

Brief your new customers on the remote check in system of having to access your app, upload photos, etc at sign out. Someone without smart phone aptitude, to be required to ‘activate location settings, upload photos, etc might have difficulties. I was told to just drop the key in the box. Also, the add oil light was on, and was told if I needed to add any oil to just bring in the receipt. That's good, but, checking oil levels is really not my job. Thanks. Overall, pleased with the rental.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor M. 
Clasificación:
1.0

Your uhaul associate on Highway 21 came to my home at 9:50am harassing me about bringing the truck back to her location. She said I have had the truck for 2 days when I had only had it for 22 hours. She tried to enter my home and show me her cell phone asking me “is this your email address?” I had to tell her to STOP and back out of my home I told her “no, my truck is due back at noon.” People were arriving any minute to view my home for purchase (I'm selling my home). This is absolutely unacceptable. Although I have been a uhaul customer for nearly 10 years, I will no longer use your service. My family is already aware of the situation and they will avoid your service as well. This is alarming that someone as unstable as your associate has my home address. This is ILLEGAL for her to show up at my home.

JEFFREY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAO H. 
Clasificación:
4.0

Everything worked well, clean and efficient.

Rick M. 
Clasificación:
1.0

El cliente no dejó un comentario.

russell L. 
Clasificación:
4.0

Vehicle needed to be aligned. AC blew out on your feet when you got above 20 mph. There was not a ramp for loading with a hand truck.

JEFFREY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAYMONDN JR L. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Very friendly & quick!

KERRY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAYYEIDA C. 
Clasificación:
1.0

no one on site to deal with - you have to go through a check list, upload pics and answer questions which take a lot of time. not worth it- i will not use this site in the future

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY H. 
Clasificación:
3.0

Clean but had broken windshield wiper. One of older trucks. Customer service and check-out process made for easy in and out.

CRISTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latefa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt S. 
Clasificación:
3.0

Two issues with this rental. The first trailer I got the wheel was badly damaged and had to be taken back and swapped for another. That put me back about an hour off schedule. The second issue I was told to bring it back on Sunday but was never told a certain time. Apparently it had to be back by 8am, and since I brought it at 11 (even though they were closed) I got charged for a third day.

Bradley J. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIANNE W. 
Clasificación:
3.0

Its not where we rented, but U haul transferred us, WAY out of our way, corporate dropoff procedure was idiotic... people good, U haul procedures terrible... finally had to call 800# just to leave the thing and hope it got closed out

Mike M. 
Clasificación:
3.0

:)

Trena H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Thank goodness the location was open, the website check in did not work at all..

Sheri G. 
Clasificación:
5.0

Very easy booking, pick up,and return. Friendly staff.

David S. 
Clasificación:
5.0

Unit roof leaked in a couple places, moved out after 4 weeks due to it. very muddy roads around. Units are outdated.

STEFAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEE L.  |  Overall Experience 
Clasificación:
5.0

I am a senior and have used many storage facilities through the years and this one has been one of the best. It was vey easy to get in and out of and very quiet. The staff has always been very helpful and I want to say Thank You to them.

DAVID L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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