Comentarios de los clientes para State Line Store & Lock

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de State Line Store & Lock

Clasificación general:

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STEFAN S. | Overall Experience |
Clasificación:

Unit roof leaked in a couple places, moved out after 4 weeks due to it. very muddy roads around. Units are outdated.

Richard A.
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El cliente no dejó un comentario.

Ty F.
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El cliente no dejó un comentario.

BRYAN B.
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El cliente no dejó un comentario.

William B.
Clasificación:

The trailer itself was age and is need to be replaced. Interior floor is buckled and leaks, from use and thresh hole is worn from the roll up door that it has DEEP grooves from vibration. Exterior is age from weathered. I'd be ashamed to have my name all crack up. I can't hold the renter responsible for the deterioration because there not the owner of the equipment.

Pieter M.
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Decent location, but the mobile check-in process was a nightmare. Took over an hour waiting for customer service to get issues resolved. Otherwise not a bad experience.

Pranavsinh S.
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El cliente no dejó un comentario.

Linda S.
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Reserved pads but when I arrived at 8:10am was advised the person before me rented all of them. Had to go to another uhaul to get them and then to retuen them. Cost me time.

ED M.
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El cliente no dejó un comentario.

Jeremy G.
Clasificación:

The passenger side tire was 20lbs. Low and the left side tire had a significant wobble. I was very worried about equipent failure during the trip.

Stephanie B.
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El cliente no dejó un comentario.

Miguel R.
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It just perfect.

Douglas C.
Clasificación:

The customer service sucks. They were very rude when I tried to get my total bill. The representative told me one thing and then another and didn't get any of it right. I then talked to a customer service representative and he didn't help much either. His name was Gil

Lori F.
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El cliente no dejó un comentario.

Britton M.
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El cliente no dejó un comentario.

Christy C.
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El cliente no dejó un comentario.

Richard M.
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El cliente no dejó un comentario.

Jerome W.
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El cliente no dejó un comentario.

DEE L. | Overall Experience |
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El cliente no dejó un comentario.

azziza W.
Clasificación:

Sharon charged me a late fee and a extra day because she was late typing in what time I arrived. Told me she had to look at the cameras to see what time I arrived, I was actually early arriving. If she would have done her job correctly I wouldn't have been charged for no reason and I would have saved my time and energy trying to get a refund. Would not recommend location to anyone, Sharon was also rude and very unhelpful.

Bruce C.
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Very efficient professional quick service I will use it again

JAMIE B.
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El cliente no dejó un comentario.

joe S.
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The key for the pad lock was the only thing that I had a problem with.

Jason B.
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El cliente no dejó un comentario.

Nadia M.
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El cliente no dejó un comentario.

Alexander C.
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I don't have a problem with the location, but with the lack of information uhaul gives on the website. The 5x9 trailer is a 2 inch ball, critical information left out!

CLIFTON F.
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El cliente no dejó un comentario.

John G.
Clasificación:

OK location...:not the best.

Samuel H.
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CDC guidelines require a mask in all NC business offices. The woman running the office did not have a mask on. The truck was dirty and smelled of strong cigarette smoke. Most Uhaul locations also advertise unlimited local miles, and I was charged for the mileage. Also, we rented the truck on a Saturday, which is a common day to move and need trucks. This location opened at 08:00 am and closed at 10:00 am. This seems ridiculous to me.

Latifah M.
Clasificación:

We went to the location on India hook in rock hill sc and they scheduled us for this location but they were closed so we had to switch locations last minute that was further away which cause us to have to pay for more miles

Angela W.
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El cliente no dejó un comentario.

Yolanda O.
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At first the woman was nice. When I found out I needed the truck for a longer time due to weather she assumed I was making deliveries for FedEx. Just down right disrespectful. Then to charge $25 to so call sweep out the truck is ridiculous especially since it was dirt on the passenger side when I got in. Very dissatisfied

Stephen K.
Clasificación:

Truck interior was dirty (some form of powder all over the place) when I picked it up. The hours of the location were inconvenient, closing at 2 pm is inconvenient for dropping the truck off. The mobile checkout was also irritating to use, I feel a lot of the information could have been acquired when I made the reservation, such as the photos of myself and the license. I had to stand in the rain for the better part of 10 minutes because my pictures weren't "just right". Had the system asked for these pictures before I arrived, I could have inspected the truck and driven off. Horrible experience overall.

DAVID L. | Overall Experience |
Clasificación:

I am a senior and have used many storage facilities through the years and this one has been one of the best. It was vey easy to get in and out of and very quiet. The staff has always been very helpful and I want to say Thank You to them.

Vito S.
Clasificación:

The pickup truck I rented had a dirty interior. Dirt all over the floor and even on the seats. I found a receipt in the glove compartment form a landscaper who had rented it a few days prior. And it was not cleaned. In these days of Covid, I'd expect the truck to be clean.

Paul M.
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El cliente no dejó un comentario.

Marti R.
Clasificación:

the on line pick up and drop off process was horrible, not convenient or user friendly. I gave an alternate phone number and they spoke to my son, but still kept asking me for more numbers a passport and a lease agreement for verification, the first rep thought that was because I had a military ID, I had a NC drivers license, I was transferred 5 times trying to pick up the truck because customer service didn't know how to help me. each time I was transferred I was put on hold at least 10 min intern making me start the process over each time because it would time out on me. each person told me different process you must have different training guides because they were not on the same page when it came to what I should have ben doing to make the process go faster than the almost 2 hours that it took me to pick up the truck. I work in customer service and would never laugh at someone's situation as one young girl did, also I heard several people in the back ground doing the same. I understand that some of the reps are working from home but it sounded like a football party was happening while she was working. I was also told by some of the representatives that they were not customer service, each person weather it be the janitor or the owner, is customer service. you need to do better on training reps on how the customer sees this app, I was told by one that the app doesn't work and to unload it off my phone. if they don't think it is working properly, how is the customer supposed to think it is helpful.

Kenneth T.
Clasificación:

everything was o.k.

James V.
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Doing great!

CARLOS H.
Clasificación:

El cliente no dejó un comentario.

Loni C.
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El cliente no dejó un comentario.

Kaitlyn K.
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El cliente no dejó un comentario.

Jonathan B.
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Thank you for the service. This made my move very easy!!!

Joseph M.
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El cliente no dejó un comentario.

Joanne W.
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El cliente no dejó un comentario.

CHARLES T.
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Service was very professional and friendly enjoyed the experience only thing you all could do more is drive the truck and help me move the furniture LOL loved the service

JAMES G.
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El cliente no dejó un comentario.

Mark S.
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The truck had a low pressure indicator light on. When I informed the front desk they told me it was a known issue and not to worry about it. This to me seems like a huge safety hazard and the truck should be fixed before another person has to drive it.

Sabrina C.
Clasificación:

The truck really needed work it started smoking after driving it down the road about 30 miles. Had to put oil in it. That service work should have been done before. Especially with all the strict rules they require getting the truck and the strict rules returning it. If you don't clean the back out or park it exactly angled the way it was you get charged 75.00 dollars. Live up to what you expect please.

Eric S.
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El cliente no dejó un comentario.

Kirk H.
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The systems were down and it took 30 min for the clerk to fill out the manual paperwork. The clerk was surly and didn't wear a mask and was sniffling and coughing.

joseph L.
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El cliente no dejó un comentario.

Randall M.
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El cliente no dejó un comentario.

Robert N.
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El cliente no dejó un comentario.

Jennifer L.
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Lady was nice. We were in and out quickly. No issues. Would use again in the future.

Leon B.
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El cliente no dejó un comentario.

eugene C.
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El cliente no dejó un comentario.

Rajakumar E.
Clasificación:

The vehicle was old. Everything else was great

Timothy S.
Clasificación:

Super helpful staff. Very quick check-in process.

Joseph F.
Clasificación:

Smooth process and experience

Stephanie E.
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El cliente no dejó un comentario.

Miriam A.
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El cliente no dejó un comentario.

steven R.
Clasificación:

El cliente no dejó un comentario.

Nicholas T.
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El cliente no dejó un comentario.

Treveon M.
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El cliente no dejó un comentario.

Vanessa B.
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El cliente no dejó un comentario.

Angelo D.
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El cliente no dejó un comentario.

Vincent G.
Clasificación:

El cliente no dejó un comentario.

William W.
Clasificación:

El cliente no dejó un comentario.

RICK B.
Clasificación:

Perfect customer service

Kathryn W.
Clasificación:

This was a drop off, so I didn't have interaction with an employee. However, since I made the reservation via this location, we did get a call from Brandy, making sure we were able to get our rental from the Augusta location and she was very helpful with any questions I had.

Sir A.
Clasificación:

Pave the exit path, especially the section just before entering Hwy 21

Kebert A.
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El cliente no dejó un comentario.

Silas H.
Clasificación:

Was charged a $20.00 convenient fee during business hours

frank E.
Clasificación:

El cliente no dejó un comentario.

Nancy L.
Clasificación:

Customer service was quick and knowledgeable. I recommend this location.

Rodney T.
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El cliente no dejó un comentario.

Steven O.
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El cliente no dejó un comentario.

Brian K.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

El cliente no dejó un comentario.

Angela H.
Clasificación:

Samantha was very helpful and got me in and out in a flash.

Gary T.
Clasificación:

N/A. Just dropped off vehicle and key at this location.

MICHAEL M.
Clasificación:

great place // very friendly staff

Steven G.
Clasificación:

Uhaul changed my reservation pickup location at 1:04 AM the morning of my scheduled pickup at 8 AM. The new location was over 30 minutes from my house, which would have added 2 hours to my day. I was forced to rent a van at the original pickup which doubled my cost due to the mileage. If Uhaul senda last minute notifications there should be some waiver of the mileage fee, which is substantial!

Freddie G.
Clasificación:

El cliente no dejó un comentario.

Nicholas A.
Clasificación:

I paid for an appliance dolly and I didn't have one in the truck. Needless to say, it made the move more difficult.

STEVEN J.
Clasificación:

El cliente no dejó un comentario.

Mamie D.
Clasificación:

El cliente no dejó un comentario.

Jay B.
Clasificación:

Nothing

Erin G.
Clasificación:

truck was dirty inside with trash , inside cab smelled like a dog was in it...

Trina K.
Clasificación:

The Employee should have worn a mask in my opinion due to Covid 19. Overall very helpful and friendly

John B.
Clasificación:

Super customer service

Patricia J.
Clasificación:

How does $19.95 per day turn into $59.95 per day? Your truck has false advertising on the side of it and you should be sued for same!!!!! You have my debit card, not a dam thing I can do to dispute. $19.95 turned into $400.00

Goetz H.
Clasificación:

n/a

Kenneth M.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

i did not fully understand that my auto insurance did not cover the truck and could not get it added to the lease after i left

Sawyer C.
Clasificación:

I was charged for 2 days because I went over 8 hours.. I was under the impression it was a rental for 24 hours. I wasn't happy with that but otherwise the service was fine.

Thomas F.
Clasificación:

While the truck was clean and functioned fine, it was older, with high mileage.

Charlotte K.
Clasificación:

The truck was dropped off outside of business hours. The process was easy.

Therman S.
Clasificación:

I rented for Friday and Saturday but was allowed to return Monday since they were closed Sunday

Mike B.
Clasificación:

El cliente no dejó un comentario.

Edward W.
Clasificación:

El cliente no dejó un comentario.

Jennifer B.
Clasificación:

El cliente no dejó un comentario.

Amanda M. | Overall Experience |
Clasificación:

Thank you. Prices are very fair. The owner is very kind.

mack g. | Overall Experience |
Clasificación:

Absolutely a great experience with this location. I utilized both the rental unit and vehicle during my time here. The manager was outstanding and assisted me promptly at all times.

KHRISTON H. | First Impressions |
Clasificación:

good

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