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Steven H
Customer Reviews for State Line Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check out and check in on the app is rather difficult. Took several attempts on both ends to get it done.
John GDave was very helpful and made the move as easy as it could be. Will definitely use this location again if needed.
ANITA RBetter signs to locate office.
James JTrying to get my truck was a nightmare just like the last 3 times I rented a u-haul truck. Your website is not user friendly and it took me 30 minutes to get the keys to my truck and when I dropped the truck off, it would let me upload the pictures. I had to call customer service to help me.
Brenda ZDave did not have the truck ordered, located one at another location, picked it up and called me when it was on his property. Excellent service.
BOB Ddave was awsome first class all the way
Daniel HVery convenient location Northern Baltimore County The Shop Owner assisted with trailer hook-up.
Michael CFriendly
James DDave was amazing and went above and beyond. When I arrived, the Uhaul app was not working, so I called State Line and discovered the building was closed and he was off that day. To my surprise, he arrived a few moments later and opened shop so he could log in to his account and help me get my equipment squared away. The next day he followed up and made sure my account reflected the accurate amount and drop off details. Thank you, Dave!
Colleen NVery friendly service. I would use this location again for my next U-Haul rental.
CHRISTOPHER KIt was simple and easy and convenient! Thanks so much
Melissa BDave Gave us outstanding service we will use his location again Note...hope you guys do something special for his fine service you Rock Davepp p
Ron GPick up location and customer service were both excellent. By no fault of the owner of the location, UHaul trucks are typically in pretty bad shape. Tires were new, but at 167,000 miles, customers are just usually grateful that it makes it in one piece from point A to point B.
Tom KThe Uhaul check is difficult to use for after hours check-in. We were unable to complete the purchase and had to request the owner of the location check us in after hours. Upload of pictures did not work due to poor cell service. The information requested should have been requested when the App was originally downloaded and internet was available. Same problem with drop off as upload of pics took way way to long. The APP needs to streamlined and easier to use.
Michael CNot a thing. Everything was fast,courtes and I was on my way .
richard wfriendly
Jeff MPossibly offer more truck options
Kerry HThe location of where you drop off the vehicle is confusing. The address given is posted on the gas station, the name given is behind that gas station, and the drop box for the key is in a third location. They are all on the same compound but after dropping the vehicle off at the gas station next to the uHaul sign after searching for the name provided and then finding the key drop box in a different location I was worried I had dropped the vehicle off in the wrong location. A more precise name or guidelines on where to drop the vehicle off would be nice.
Michael SNo one there
Brenda MBack of truck covered in oil
Michael SDue to my return was after closing hrs.
Dewayne VI object to the surprise $20 cleaning fee. We just had mattresses, a couch and a weight set in there.
Herbert VThis location is new to me but will be my "go to" location. Great experience. Thanks.
Curtis RN/A
Jerry KEasy drop off
TIMOTHY SExceedingly helpful and kind!
MICHAEL HEverything was easy and perfect
Kathleen LDave was the best U-Haul rep I've ever dealt with. He was very quick, efficient, and helpful. I highly recommend this location to anyone wanting to rent a U-Haul. Joe
Joe ENo improvements.
Barbara WWhenever I drop off here, I always have to insist he signoff my paper as receiving upon drop off. He says I'll send an email later. Unacceptable. Must sign as receiving. He was very polite though.
DAVID WThe ower was so very helpful and went above and beyond to help me with my uhaul rental
eric hGreat service received here. Very informative overview, safety and communications on trailer usage.
Jack JSmall low budget multi business site. Acceptable and very convenient for me. Require receiving drop off center to sign paper work acknowledging receipt of unit immediately at time of drop off. This provides customer a immediate release from contract instead of when they get to send out an email sometime later.
David WVery easy process and the trailer was in great condition.
Debra SLocation was not open. Self drop off completed successfully.
TROY ROne of the worst experiences of my life. Had to rent the truck via my cell phone, and the internet service at the pick-up location was horrible. Unable to send photos. AND, the UHaul website kept telling me I was in the wrong location. Unable to even check in via the website. Took me 3 hours to finally get the truck, and that was only due to a very nice UHaul rep. over the phone. I would NEVER do a 24/7 pick-up again. You NEED to have someone in person check you in.
June CNot a thing. Great experience.
Jane HDrop off was excellent. Very helpful and knowledgeable. Highly recommend them.
Daniel GSignage so renters know where to go. You end up walking to 3 other establishments and the uhaul rental is easy in the back corner and still isn't marked
Ronald MWe were charged an extra $20 at drop off but not sure what it was for.
Thomas FI've used U Haul from this location twice and would always choose it and recommend it. The manager is very helpful and knowledgeable. Both times, it was a very good experience.
Kathleen LThe truck was ready and the fellow in the office was incredibly nice, efficient and helpful.
Chris BDave at State line was extremely knowledgeable and helpful. Would rent from him again in a heartbeat!!
Milton MDouble billed me
MICHELLEE KYour in town rate of $1.25 is way too high. I will never rent this way again.
Patrick EThis location was great. I left a voice mail when I couldn't complete the online return due to a problem with the photo app. Got a return call rapidly.
DEBORAH BEverything was just fine
Elizabeth D1 - address (in waze) does not take you to the correct location 2 - truck was returned cleaned but i was still charged a cleaning fee
jason sA very good day.
DOUGLAS RGreat service
Sean R