Customer Reviews for State Line Car Care
(U-Haul Neighborhood Dealer)

302 reviews

21307 York Rd   Parkton, MD 21120

(443) 672-2420

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 8:00 am - 11:00 am

Services at this Location:

Contact Us

(443) 672-2420

21307 York Rd
Parkton, MD 21120

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 8:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dave was very helpful and made the move as easy as it could be. Will definitely use this location again if needed.

ANITA RUSSUM 
Rating:
4.0

Customer did not leave a comment.

mike smith 
Rating:
5.0

Better signs to locate office.

James Jones 
Rating:
4.0

Trying to get my truck was a nightmare just like the last 3 times I rented a u-haul truck. Your website is not user friendly and it took me 30 minutes to get the keys to my truck and when I dropped the truck off, it would let me upload the pictures. I had to call customer service to help me.

Brenda Zacharko 
Rating:
5.0

Dave did not have the truck ordered, located one at another location, picked it up and called me when it was on his property. Excellent service.

BOB DICKSON 
Rating:
5.0

dave was awsome first class all the way

Daniel Henderson 
Rating:
5.0

Very convenient location Northern Baltimore County The Shop Owner assisted with trailer hook-up.

Michael Cox 
Rating:
4.0

Friendly

James Dornon 
Rating:
3.0

Customer did not leave a comment.

Timothy Wanless 
Rating:
5.0

Dave was amazing and went above and beyond. When I arrived, the Uhaul app was not working, so I called State Line and discovered the building was closed and he was off that day. To my surprise, he arrived a few moments later and opened shop so he could log in to his account and help me get my equipment squared away. The next day he followed up and made sure my account reflected the accurate amount and drop off details. Thank you, Dave!

Colleen Novosel 
Rating:
5.0

Very friendly service. I would use this location again for my next U-Haul rental.

CHRISTOPHER KELLY 
Rating:
5.0

It was simple and easy and convenient! Thanks so much

Melissa Bollinger 
Rating:
5.0

Dave Gave us outstanding service we will use his location again Note...hope you guys do something special for his fine service you Rock Davepp p

Ron Gillis 
Rating:
5.0

Customer did not leave a comment.

Wayne Hackley 
Rating:
5.0

Pick up location and customer service were both excellent. By no fault of the owner of the location, UHaul trucks are typically in pretty bad shape. Tires were new, but at 167,000 miles, customers are just usually grateful that it makes it in one piece from point A to point B.

Tom Kelchner 
Rating:
4.0

The Uhaul check is difficult to use for after hours check-in. We were unable to complete the purchase and had to request the owner of the location check us in after hours. Upload of pictures did not work due to poor cell service. The information requested should have been requested when the App was originally downloaded and internet was available. Same problem with drop off as upload of pics took way way to long. The APP needs to streamlined and easier to use.

Michael Cox 
Rating:
5.0

Customer did not leave a comment.

randous wallace 
Rating:
5.0

Customer did not leave a comment.

Jeremy Kilburn 
Rating:
3.0

Customer did not leave a comment.

Jeremy Kilburn 
Rating:
5.0

Customer did not leave a comment.

William Scott 
Rating:
5.0

Not a thing. Everything was fast,courtes and I was on my way .

richard wilson 
Rating:
5.0

friendly

Jeff Mentzer 
Rating:
5.0

Customer did not leave a comment.

Becky Sleeper 
Rating:
3.0

Customer did not leave a comment.

Eugene O'Hanlon 
Rating:
5.0

Customer did not leave a comment.

Kevin Wilt 
Rating:
5.0

Possibly offer more truck options

Kerry Higgs 
Rating:
5.0

Customer did not leave a comment.

Linas Pilius 
Rating:
5.0

Customer did not leave a comment.

Joseph Hamel 
Rating:
5.0

Customer did not leave a comment.

Nicholas Fonti 
Rating:
5.0

Customer did not leave a comment.

Sarah Bochino 
Rating:
3.0

The location of where you drop off the vehicle is confusing. The address given is posted on the gas station, the name given is behind that gas station, and the drop box for the key is in a third location. They are all on the same compound but after dropping the vehicle off at the gas station next to the uHaul sign after searching for the name provided and then finding the key drop box in a different location I was worried I had dropped the vehicle off in the wrong location. A more precise name or guidelines on where to drop the vehicle off would be nice.

Michael Spisak 
Rating:
3.0

No one there

Brenda Marr 
Rating:
5.0

Customer did not leave a comment.

chad julius 
Rating:
3.0

Back of truck covered in oil

Michael Steel 
Rating:
5.0

Customer did not leave a comment.

Ellon Ruschell 
Rating:
5.0

Customer did not leave a comment.

Marvin Weikel 
Rating:
5.0

Customer did not leave a comment.

Terry Brewer 
Rating:
5.0

Due to my return was after closing hrs.

Dewayne VANNOY 
Rating:
5.0

Customer did not leave a comment.

Theresa Anzmann 
Rating:
5.0

I object to the surprise $20 cleaning fee. We just had mattresses, a couch and a weight set in there.

Herbert Vogelsang 
Rating:
5.0

Customer did not leave a comment.

Thomas Hess 
Rating:
5.0

Customer did not leave a comment.

ayda swartz 
Rating:
5.0

Customer did not leave a comment.

Heather Redmond 
Rating:
5.0

This location is new to me but will be my "go to" location. Great experience. Thanks.

Curtis Rager 
Rating:
5.0

Customer did not leave a comment.

Ashton Ballard 
Rating:
5.0

Customer did not leave a comment.

Renee Murphy 
Rating:
5.0

N/A

Jerry Kelley 
Rating:
5.0

Easy drop off

TIMOTHY SCHIMMING 
Rating:
5.0

Exceedingly helpful and kind!

MICHAEL HYUN 
Rating:
5.0

Everything was easy and perfect

Kathleen Larkin 
Rating:
5.0

Dave was the best U-Haul rep I've ever dealt with. He was very quick, efficient, and helpful. I highly recommend this location to anyone wanting to rent a U-Haul. Joe

Joe Euker 
Rating:
5.0

No improvements.

Barbara Windham 
Rating:
3.0

Whenever I drop off here, I always have to insist he signoff my paper as receiving upon drop off. He says I'll send an email later. Unacceptable. Must sign as receiving. He was very polite though.

DAVID WEIFORD 
Rating:
5.0

The ower was so very helpful and went above and beyond to help me with my uhaul rental

eric horton 
Rating:
5.0

Customer did not leave a comment.

Alexander Boardman 
Rating:
5.0

Great service received here. Very informative overview, safety and communications on trailer usage.

Jack Jacobs 
Rating:
3.0

Small low budget multi business site. Acceptable and very convenient for me. Require receiving drop off center to sign paper work acknowledging receipt of unit immediately at time of drop off. This provides customer a immediate release from contract instead of when they get to send out an email sometime later.

David Weiford 
Rating:
5.0

Very easy process and the trailer was in great condition.

Debra Stevens 
Rating:
3.0

Location was not open. Self drop off completed successfully.

TROY RICHARDS 
Rating:
5.0

Customer did not leave a comment.

JAMES MAYS 
Rating:
1.0

One of the worst experiences of my life. Had to rent the truck via my cell phone, and the internet service at the pick-up location was horrible. Unable to send photos. AND, the UHaul website kept telling me I was in the wrong location. Unable to even check in via the website. Took me 3 hours to finally get the truck, and that was only due to a very nice UHaul rep. over the phone. I would NEVER do a 24/7 pick-up again. You NEED to have someone in person check you in.

June Carson 
Rating:
5.0

Customer did not leave a comment.

Robert Ness 
Rating:
5.0

Not a thing. Great experience.

Jane Hughes 
Rating:
5.0

Drop off was excellent. Very helpful and knowledgeable. Highly recommend them.

Daniel Gardecki 
Rating:
3.0

Signage so renters know where to go. You end up walking to 3 other establishments and the uhaul rental is easy in the back corner and still isn't marked

Ronald Mathieu 
Rating:
5.0

Customer did not leave a comment.

ANDREA MORRISON 
Rating:
5.0

Customer did not leave a comment.

Paula Keefer 
Rating:
5.0

Customer did not leave a comment.

Robert Couch 
Rating:
5.0

Customer did not leave a comment.

James Rockstroh 
Rating:
5.0

Customer did not leave a comment.

ROBERT NESS 
Rating:
3.0

We were charged an extra $20 at drop off but not sure what it was for.

Thomas Fitch 
Rating:
5.0

I've used U Haul from this location twice and would always choose it and recommend it. The manager is very helpful and knowledgeable. Both times, it was a very good experience.

Kathleen Larkin 
Rating:
5.0

The truck was ready and the fellow in the office was incredibly nice, efficient and helpful.

Chris Beilenson 
Rating:
4.0

Customer did not leave a comment.

Kyle Moschera 
Rating:
5.0

Dave at State line was extremely knowledgeable and helpful. Would rent from him again in a heartbeat!!

Milton Marriott 
Rating:
5.0

Customer did not leave a comment.

Rodger Miller 
Rating:
1.0

Double billed me

MICHELLEE KLUGH 
Rating:
3.0

Customer did not leave a comment.

Jeff Feeser 
Rating:
5.0

Customer did not leave a comment.

Shawn Groupe 
Rating:
3.0

Your in town rate of $1.25 is way too high. I will never rent this way again.

Patrick Ellison 
Rating:
5.0

Customer did not leave a comment.

Mary Beth Seely 
Rating:
5.0

Customer did not leave a comment.

Timothy Dorer 
Rating:
3.0

Customer did not leave a comment.

Damia Thomas 
Rating:
5.0

Customer did not leave a comment.

William Barker 
Rating:
3.0

This location was great. I left a voice mail when I couldn't complete the online return due to a problem with the photo app. Got a return call rapidly.

DEBORAH BADAWI 
Rating:
5.0

Customer did not leave a comment.

Teresa Bingham 
Rating:
1.0

Customer did not leave a comment.

David Tuten 
Rating:
3.0

Everything was just fine

Elizabeth DeVincenzo 
Rating:
5.0

Customer did not leave a comment.

Randall Holter 
Rating:
4.0

1 - address (in waze) does not take you to the correct location 2 - truck was returned cleaned but i was still charged a cleaning fee

jason siesko 
Rating:
5.0

Customer did not leave a comment.

michele der 
Rating:
4.0

A very good day.

DOUGLAS READ 
Rating:
5.0

Customer did not leave a comment.

Douglas Williams-Stowell 
Rating:
5.0

Customer did not leave a comment.

Douglas Williams-Stowell 
Rating:
5.0

Customer did not leave a comment.

ANDREW DETANDT 
Rating:
5.0

Great service

Sean Rogers 
Rating:
5.0

Customer did not leave a comment.

James Mays 
Rating:
5.0

Customer did not leave a comment.

Robert Ness 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PARKS 
Rating:
5.0

Great guy. Don't remember his name unfortunately. Very nice, understanding. All round super employee. He's a keeper!

victor corbin 
No reviews have been submitted for this location.

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