Comentarios de los clientes para State Inspector of Austin

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de State Inspector of Austin

Clasificación general:

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Beth L.
Clasificación:

Employees not wearing mask during COVID19. Check-in location is confusing

Yong S.
Clasificación:

El cliente no dejó un comentario.

ROBERT L.
Clasificación:

Fast, easy, convenient

Matthew T.
Clasificación:

El cliente no dejó un comentario.

dEE H.
Clasificación:

El cliente no dejó un comentario.

abdulrahman A.
Clasificación:

El cliente no dejó un comentario.

Laurie A.
Clasificación:

Provide good service and do your job

Julia H.
Clasificación:

When I called the 833-399-0504 number, the uhaul representative hung up on me twice and didn't provide any help. I had to enter 2 alternate contacts and the website didn't say that it would try to call the alt contact. It took way longer than it should and was extremely inconvenient. Im renting another uhaul without a representative at the location to assist me.

sydney S.
Clasificación:

the mobile app is awful though!!! it was incredibly hard to get my truck and start moving since there's barely any service at this location. i think i got there a couple minutes before my pick up time and i ended up staying an extra 40 mins after my pick up time. very disappointing.

Donna P.
Clasificación:

El cliente no dejó un comentario.

TIM C.
Clasificación:

The owner of this location is fantastic. Excellent customer service, and definitely the quickest pickup I have experienced.

Gene T.
Clasificación:

The owner was extremely helpful and very professional.

Dau V.
Clasificación:

El cliente no dejó un comentario.

Sharon W.
Clasificación:

El cliente no dejó un comentario.

Sherman F.
Clasificación:

Professional service

Robert M.
Clasificación:

The office had a number of sexually suggestive signs. It made my wife feel uncomfortable.

Randal R.
Clasificación:

During the check in, I was asked multiple times to add another number and I added the numbers I had. Tried calling and couldn't get anyone on the phone. Then the wrong keys were placed in the lockbox so then entire check in time took30 minutes.

Stephanie H.
Clasificación:

Shorter phone call waiting time. Let customer know that has reserved with a card that they will give vehicle away if not there at a certain time.

janie T.
Clasificación:

El cliente no dejó un comentario.

phong V.
Clasificación:

The owner is super nice that's why I've been coming here for years.

Steven A.
Clasificación:

El cliente no dejó un comentario.

Van N.
Clasificación:

El cliente no dejó un comentario.

kamara B.
Clasificación:

El cliente no dejó un comentario.

Joseph A F.
Clasificación:

No one was available for the first few minutes of pick up. But I was greeted by an employee who asked me to wait outside for 5-6 minutes.

Kenneth R.
Clasificación:

El cliente no dejó un comentario.

Kyle M.
Clasificación:

El cliente no dejó un comentario.

Martha H.
Clasificación:

El cliente no dejó un comentario.

Aaron C.
Clasificación:

Better customer service. Staff was short and did not try to be helpful

adriana B.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Marco E.
Clasificación:

I can't think of any improvements. It was a quick, smooth and professional transaction. Thank you!

Heather B.
Clasificación:

I was called a lesbian made me feel very uncomfortable made sexual advances to me

adriana B.
Clasificación:

El cliente no dejó un comentario.

Elaine W.
Clasificación:

El cliente no dejó un comentario.

JONATHAN O.
Clasificación:

The entire remote 24/7 pick up was a shit show, for lack of a better word. The automated system didn't work, then we were being asked for passport information (who has that handy?!), and when we called the help line we were on hold for almost 45 minutes to no answer. THANKFULLY the gentlemen at the location (who is a 3rd party vendor, doesn't even work for U-haul) was able to cancel our original reservation after we exhausted all other avenues, made a new reservation through his system and got us on our way in literally 5 minutes. It was such a pain, unnecessary stress the morning of our move, AND it made us late to meet our movers. The only reason for the "Above Average" rating is because the attendant at the 3rd party location helped us. U-haul as a company and process would get "Poor", or zero stars if possible.

glenn R.
Clasificación:

El cliente no dejó un comentario.

ROBERTO R.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

AUDREY C.
Clasificación:

The owner was quite rude and impatient. I think it's just part of his personality. The equipment worked perfectly even though the furniture dolly and pads we had requested weren't available.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Luz P.
Clasificación:

Answer the phone.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Margaret T.
Clasificación:

I wish more people were like the gentleman that did my rental. No bs.

Darren M.
Clasificación:

El cliente no dejó un comentario.

Carl D.
Clasificación:

You are by far the worst customer experience in the market today, dying to be taken over by an enterprising app. I cannot understand why it's so hard to run this business and provide a quality experience for customers as so many people need it. I rented a truck from the location on Burnet which is closest to me and when I arrived, I stood in line for about 20 minutes because there is one f'in person at the counter and she's telling stories about her life to the person standing in front of her. Once I get to the counter, I'm told that my rental is at another location and they have no trucks. I go over there and the place is closed. Some guy walks out of the door and says 'we don't open till 9'. Then proceeds to tell me that I have a mobile app pickup, which I did but the app didn't work. I finally got into my truck and there were no furniture pads that I ordered. Then checking it back in after I was done was impossible. The location I had to drop it off at had no cell coverage... which isn't your fault but the asshole at the place from earlier, was no help whatsoever. I really don't ever want to order anything from Uhaul again.

clarence W.
Clasificación:

El cliente no dejó un comentario.

DAVID T.
Clasificación:

El cliente no dejó un comentario.

Mitchell D.
Clasificación:

A little hard to get assistance when we arrived (door was locked and bell didn't seem to work), but once we got helped the gentleman was awesome.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Tal A.
Clasificación:

The truck wasn't clean. I used mobile check-in and had to wait about 15 minutes to get approved by a not very responsive representative.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Sandra S.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Malaikah D.
Clasificación:

El cliente no dejó un comentario.

FERENC K.
Clasificación:

El cliente no dejó un comentario.

Jessie H.
Clasificación:

The Uhaul attendant was intentionally and deliberately rude. So much so, that he became confrontational. I will NEVER again, rent a U-Haul vehicle from this location.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Ryan G.
Clasificación:

There was no drop box for the key, so when I went to return the truck I had to call customer support and wait on hold while they decided what I should do. This location should get a drop box

Carmen V.
Clasificación:

El cliente no dejó un comentario.

Jeri S.
Clasificación:

El cliente no dejó un comentario.

Enrique S.
Clasificación:

attendant was so rude, almost violent with bad attitude.

BIANCA D.
Clasificación:

El cliente no dejó un comentario.

Kimberly K.
Clasificación:

El cliente no dejó un comentario.

CHARLES L.
Clasificación:

Awesome service, especially for a first time renter of a trailer. Everything worked out well, and the entire process from start to finish went of without a ( or rather with a well working! ) hitch.

Mike F.
Clasificación:

Great Experience! Helpful! Friendly! Prompt Fast Service! All Around FIVE STAR EXPERIENCE in my opinion.

Tendai M.
Clasificación:

Awesome Friendly and very Helpful. 5 Stars!!!

adriana B.
Clasificación:

El cliente no dejó un comentario.

jay G.
Clasificación:

Glenn did a great job. He got me the truck I wanted and did all the paperwork in a very few minutes. Thanks, Glenn!

jay G.
Clasificación:

El cliente no dejó un comentario.

Edward D.
Clasificación:

Fast and easy

Manda I.
Clasificación:

Great customer service

Bobby J.
Clasificación:

I have used this location several times and always find them friendly, professional, and easy to work with.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Monica U.
Clasificación:

Mobile check in took about 12 min to authorize my use of the vehicle.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Justin D.
Clasificación:

Fast, easy, professional!

larry H.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Tom S.
Clasificación:

Outstanding customer service. I was able to deal with the owner and what a great experience I had.

adriana B.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Derell R.
Clasificación:

I've had issue with using the location off I-35, night and day here. The husband and wife team took care of everything! Thank you folks

adriana B.
Clasificación:

El cliente no dejó un comentario.

Yvette C.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

Cristopher T.
Clasificación:

El cliente no dejó un comentario.

Elizabeth M.
Clasificación:

Using the app was easy and convenient but.. without a person there I couldn't complain to someone that I was supposed to have a dolly and didn't, and that the gas level was at *LESS* than a quarter tank when I picked it up. Also, I couldn't park my car there overnight while using the truck, which I hadn't prepared for. Just.. very disappointed overall. I will say, when I called the general Uhaul support team on the phone about an unrelated issue, they were amazing. I will continue to use Uhaul.. just never this location ever again.

Jessica S.
Clasificación:

I was assigned this location via a text confirmation. It was closed when I arrived. I did not choose it. When I arrived I was unable to use the app or the website for return. Neither option was functioning- tired on 3 different phones. Just use a normal drop box not a mobile device or check in and returns. There was a lot of uhal options and sizes which was nice for future use.

Laura L.
Clasificación:

Owner was very friendly and helpful. Smooth transaction ;)

sandy H.
Clasificación:

My favorite UHaul location ever!

Armando Y.
Clasificación:

El cliente no dejó un comentario.

Benjamin S.
Clasificación:

the manager/employee was very friendly and did a great job at hooking up the trailer and ensuring the trailer lights worked as expected

adriana B.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

BETTY W.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

adriana B.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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