Customer Reviews for Starlight Gift & Houseware
(U-Haul Neighborhood Dealer)

1,017 reviews

18159 Sherman Way   Reseda, CA 91335
(NO CASH ACCEPTED CREDIT CARDS ONLY, Next to Jons Market)

(818) 717-8569

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(818) 717-8569

18159 Sherman Way
Reseda, CA 91335
(NO CASH ACCEPTED CREDIT CARDS ONLY, Next to Jons Market)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Victoria Torres 
Rating:
5.0

so awesome thanks for good service 🙏

Albert Abisoghomonyan 
Rating:
1.0

Honestly I just will not be using U-Haul at all they wasted my time got the equipment almost an hour later had to go to a different location because the location I chose “didn’t have the truck” which absolutely did I saw it and had to drive and be treated like ahit by the next person I had to get it from . ABSOLUTELY HORRIBLE

William Zuniga 
Rating:
5.0

Customer did not leave a comment.

Fardad Khademi 
Rating:
5.0

Customer did not leave a comment.

MIKHAIL BORODYANSKIY 
Rating:
1.0

Customer did not leave a comment.

KARINA GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Maya Simpson 
Rating:
5.0

Great service .

WAYNE MCWHORTER 
Rating:
5.0

Customer did not leave a comment.

Matthew Piper 
Rating:
5.0

Customer did not leave a comment.

Jasmin Gonsalez 
Rating:
5.0

so awesome service 👏

Albert Abisoghomonyan 
Rating:
5.0

My experience was horrible! I rented a 26’ truck in Santa Monica and was told to go to Sherman Oaks Uhaul to get it so I ubered there and they didn’t have my truck they just said it’s in either Sun Valley or Burbank and I had to figure out how to get there myself. I talked to a bunch of people that could’t help me. I got no discount or anything to say we’re sorry! Reseda Uhaul was great but I came to the move two hrs late. My boss had 4 movers sitting around on the clock doing nothing!

Joseph Leahy 
Rating:
1.0

The address takes you to a empty parking lot with no Sign for U-HAUL then after searching walking around for half an hour finally you find a 98c like store in front who the owner Is bad tempered and rude plus the truck suppose to have half an tank instead it had 1/18 and once I told the store owner he said : "yes it gets stolen I don't have cameras on the back and it's not my problem" ! I prefer U-HAUL stores compared to a empty parking spot !

Arin Menasakanian 
Rating:
5.0

Customer did not leave a comment.

Marcela Can 
Rating:
5.0

Customer did not leave a comment.

Jowita Mitchell 
Rating:
5.0

Customer did not leave a comment.

Christian Bachik 
Rating:
5.0

Customer did not leave a comment.

nathaniel baez 
Rating:
5.0

Customer did not leave a comment.

MIKHAIL BORODYANSKIY 
Rating:
5.0

Customer did not leave a comment.

MIKHAIL BORODYANSKIY 
Rating:
5.0

Customer did not leave a comment.

Evan Bronner 
Rating:
5.0

Customer did not leave a comment.

Maricela Banda 
Rating:
5.0

Got what we needed!

Victoria Herrera 
Rating:
5.0

Customer did not leave a comment.

Daniel Alshaer 
Rating:
5.0

Best experience ever

shahir yuresh 
Rating:
5.0

Customer did not leave a comment.

Reza Safaie 
Rating:
5.0

Open earlier!!! 9am Pick up time is too late to move furniture. Service was outstanding and wonderful people to deal with Thanks

Oscar Alvarez 
Rating:
4.0

Customer did not leave a comment.

rogelio lainez 
Rating:
5.0

truck had a sticky substance on the floor mats. no gas... within a mile of driving, the low fuel warning light came on

RICARDO VILLAESCUSAROSAS 
Rating:
5.0

Customer did not leave a comment.

Serena Manigault 
Rating:
5.0

Customer did not leave a comment.

WAYNE MCWHORTER 
Rating:
5.0

Great service .

WAYNE MCWHORTER 
Rating:
5.0

location employees were pleasant, fast, answered my questions and set me up for success very professional

robert bravo 
Rating:
5.0

It was practically on empty when I picked it up so I barely made it to the gas station just two miles away, after pumping $30 of gas it game me exactly 50 miles because the full load and going uphill so on my way back pumped $50 and with no load and going down hill I found out I didn’t used as much gas, in fact u haul gave me $30 credit for the extra gas left in the truck. Just food for thought, overall a good experience, I will keep them in mind for next time.

MONICA IZARRARAS 
Rating:
3.0

We reserved a uhaul & 2 dolly's. After we checked in, the worker said he didn't have 2 dolly's so I settled for one. But then he said "good luck I hope the vehicle has gas". It literally was on E. I don't know how we got to the gas station & one of the tires was extremely low. I get people can return it in bad shape but it should be maintenance by the location. Luckily we only needed it for a few hours and were only going a short distance.

Mackenzie Bakersmith 
Rating:
5.0

Customer did not leave a comment.

SANDRA PINEDOHERNANDEZ 
Rating:
5.0

Fast check in, friendly service.

MIKHAIL BORODYANSKIY 
Rating:
5.0

Customer did not leave a comment.

Marina Paz 
Rating:
5.0

Friendly and helpful

DEVIN MERRITT 
Rating:
5.0

Customer did not leave a comment.

WAYNE MCWHORTER 
Rating:
1.0

The guy at the front desk was happy and helpful, he was all that was good about the experience. Was afraid to leave my car in the lot with the loitering. The truck was extremely dirty, inside and out. The transmission was having problems, especially in Tow/Haul mode. Lately, the unprepared truck has been a norm, unfortunatley.

Chris Johnson 
Rating:
5.0

It was hard to find the location of the actual shop since there is no sign dictating this. I asked the laundromat security and he was able to point me in the right direction. Besides that, the owner was super nice and made the whole process very smooth.

Phil Taylor 
Rating:
5.0

Customer did not leave a comment.

fabian mora villegas 
Rating:
5.0

Customer did not leave a comment.

Yosef Zargarian 
Rating:
5.0

Customer did not leave a comment.

WAYNE MCWHORTER 
Rating:
5.0

Great and easy

Kyle Mabson 
Rating:
5.0

Customer did not leave a comment.

ADRIANA BOWERMAN 
Rating:
3.0

Make sure the vehicle has gas - it was almost empty when I got it.

Vernon A Roloff 
Rating:
5.0

Customer did not leave a comment.

ORomey Francis 
Rating:
5.0

Newer trucks

Roger Miles 
Rating:
5.0

Customer did not leave a comment.

Bryan Berzunza 
Rating:
5.0

Friendly, helpful, above and beyond

JOSEPH SCHWARTZ 
Rating:
4.0

While the truck was not properly cleaned and the tank was empty due to nearby issues, the customer service and store managing the trucks was great. Please make sure that the truck is cleaned between use.

emma ter saakova 
Rating:
5.0

Customer did not leave a comment.

JERRY SHERMAN 
Rating:
5.0

Reliable location .

WAYNE MCWHORTER 
Rating:
5.0

Truck could be cleaned better between renters

Benmio McCrea 
Rating:
4.0

Customer did not leave a comment.

Estela Esquiva 
Rating:
5.0

Customer did not leave a comment.

Daniel Barragan 
Rating:
5.0

Customer did not leave a comment.

WAYNE MCWHORTER 
Rating:
5.0

Quick and easy transaction.

Raymond Bouwer 
Rating:
5.0

Great customer service .

WAYNE MCWHORTER 
Rating:
5.0

Definitely will recommend this location, Ryan and Frank are super friendly and helpful, before you drive away they make sure your reservation is all correct. Fast and safe.

ROSAURA ORTIZ 
Rating:
1.0

Customer did not leave a comment.

Ryan Mcaleb 
Rating:
5.0

Ryan from star house ware was so friendly and informative. I have for U-Haul before but never experienced the assistance like I did at this location. He is the best. I will be coming back here and telling my friends to use this location for the U-Haul service. Thanks again Ryan. You’re the best!

Rostin Javahery 
Rating:
5.0

Customer did not leave a comment.

dajah patrice 
Rating:
5.0

These guys are so friendly and awesome, love renting from this location!

dawn klem 
Rating:
5.0

Great service.

MIKHAIL BORODYANSKIY 
Rating:
5.0

awesome 👌 thanks

Albert Abisoghomonyan 
Rating:
5.0

Great customer service, friendly, and very respectful. Will use them again if need arises.

dawn white 
Rating:
5.0

Customer did not leave a comment.

Alexander Hansen 
Rating:
5.0

The people in this place are awesome .

sherman Solis 
Rating:
5.0

John & Ryan are great guys who do an excellent job. Always making sure my reservation it’s correct, safe area quick service

ROSAURA ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Phong Ha 
Rating:
5.0

This is the second time I've rented a truck or van from this location and he is very friendly and gets us in and out quickly. The trucks are in good shape and I will certainly rent from him again when the need arises.

Gerald Philpott 
Rating:
5.0

Very easy and quick service, Ryan is a great person, friendly and efficient, definitely recommend

ROSAURA ORTIZ 
Rating:
3.0

Customer did not leave a comment.

Toby Forlenza 
Rating:
5.0

The owners at this location are friendly and very helpful. Have been here a few times and everytime was a great experience.

michael mirabal 
Rating:
5.0

Customer did not leave a comment.

WAYNE MCWHORTER 
Rating:
5.0

Customer did not leave a comment.

Alimohammad Riazati 
Rating:
5.0

Continues to provide a great service .

WAYNE MCWHORTER 
Rating:
4.0

Customer did not leave a comment.

Jon LaFleur 
Rating:
5.0

5 star service!

MIKHAIL BORODYANSKIY 
Rating:
5.0

Frank and Ryan are the best in customer service, always making sure my reservation it’s correct, quick service and safe for pick up and drop off.

ROSAURA ORTIZ 
Rating:
5.0

Everyone in starlight location areamazing. Always very kind and helpful. Love renting at this location. 5 star for sure

Lucio Carrillo 
Rating:
5.0

Customer did not leave a comment.

rayan Escobar 
Rating:
5.0

Customer did not leave a comment.

Michael Berkowitz 
Rating:
5.0

This is the second time I have rented a truck from this location. Both times have been Excellent. This is now my go to place for UHAUL Rentals. Two thumbs up.

HOWARD RICE 
Rating:
5.0

Customer did not leave a comment.

Zach Getelman 
Rating:
5.0

Customer did not leave a comment.

Andrea Moen Fisher 
Rating:
5.0

Customer did not leave a comment.

Rufino Pascual 
Rating:
5.0

Customer did not leave a comment.

Alan Arana 
Rating:
5.0

Very thankful for their service for A Packing Service . Apackingservice.com

WAYNE MCWHORTER 
Rating:
5.0

Fast and friendly service.

MIKHAIL BORODYANSKIY 
Rating:
5.0

I am very proud of their service .

WAYNE MCWHORTER 
Rating:
5.0

Customer did not leave a comment.

Reza Safaie 
Rating:
5.0

Great service . My reason to continue to return to this location .

WAYNE MCWHORTER 
Rating:
5.0

Very easy and fast service!

Manuel Ibarra 
Rating:
5.0

Customer did not leave a comment.

Benmio McCrea 
Rating:
5.0

Nothing to improve on, very nice and easy to rent and everyone who helped me was very kind

Kurt Mcilwee 
Rating:
5.0

Good costumer service

NADER KHLEIF 
Rating:
1.0

The gas tank wasn’t at 1/4 of fuel, so I had to put more gas than the normal, and the guy who was doing the process didn’t do in the right way but anyway I need to use it so I have to rent it but for this time pretty poor experience

Juan Galan 
No reviews have been submitted for this location.

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