Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check out and check in was seamless. Overall, a very good experience.
Larry P
Rating:
4.0
Customer did not leave a comment.
Victor C
Rating:
4.0
Customer did not leave a comment.
Beth C
Rating:
5.0
Thank you for a great experience!
Jason G
Rating:
4.0
Customer did not leave a comment.
Raymond M
|
Overall Experience
Rating:
5.0
Just keep doing your best... it's good enough.
Donald P
Rating:
5.0
Customer service exceptional, like new equip
scott c
Rating:
4.0
The tire was dry rodded and needed to be changed. UHaul should have noticed that before the scheduled it.
Kristi V
Rating:
5.0
Customer did not leave a comment.
Karl K
Rating:
5.0
Customer did not leave a comment.
Howard C
Rating:
5.0
Customer did not leave a comment.
Howard C
Rating:
5.0
No improvements come to mind.
David S
Rating:
5.0
Need newer trucks with more updated amenities.
Morris W
Rating:
5.0
Was great , Barb was more than helpful
Robert N
Rating:
5.0
Customer did not leave a comment.
richard h
Rating:
5.0
Nothing perfect 👌
MARK K
Rating:
3.0
The lady on duty was very friendly and helpful. You could tell that she wanted to provide good service.
David W
Rating:
5.0
Customer did not leave a comment.
Mark M
Rating:
5.0
Excellent helpful staff
scott c
Rating:
5.0
The staff at Star Valley Storage we very helpful, polite, super nice and very patient . They need 5 stars not just the equipment!
Cynthia S
Rating:
5.0
The notation about the need for the bright-light function on the driver side to be repaired seemed to not be accessible for the return agent to see. So she also made a notation to U-Haul for that need.
Virginia H
Rating:
4.0
Customer did not leave a comment.
Dennis P
Rating:
5.0
Staff was wonderful. The experience could not have been better.
Bronwyn C
Rating:
5.0
Great Customer service
mike b
Rating:
3.0
Customer did not leave a comment.
Sheldon H
Rating:
5.0
Vehicle was clean, well-maintained (AND the air conditioner performed superbly!)
Staff was friendly, helpful and courteous.
Our experience overall exceeded expectations.
Barbara H
Rating:
5.0
Customer did not leave a comment.
Bryan C
Rating:
5.0
Primary individual unavailable, however the other on site was extremely knowledgeable and easy to help.drop oof was a snap,
Michael E
Rating:
4.0
Customer did not leave a comment.
Martin K
Rating:
5.0
Not sure if I missed it when I was making the reservation but I do not remember seeing anywhere that I would have to have two contacts for uhaul to call. I was picking up the truck at 9 pm at night and drove over an hour to get it, not too many of my friends or family want a 9 pm phone call. Maybe do better about setting the expectation before I put my credit card info in.
Jessie D
Rating:
5.0
Great customer service
michael b
Rating:
5.0
Nothing.
Robert P
Rating:
5.0
The manager was very helpful and took good care of whatever I needed. I would recommend this facility to anyone.
William V
Rating:
5.0
Great people
Peggy R
|
Overall Experience
Rating:
4.0
My pickup and drop off location were changed multiple times without a call from customer service (I only received emails), and without a review of my mileage allowance- resulting in an upcharge for going over on miles, which was the only frustrating part of my experience.
Rebecca M
Rating:
1.0
Customer did not leave a comment.
annie d
Rating:
4.0
Customer did not leave a comment.
Dan L
Rating:
5.0
They were very helpful and promp
Vic M
Rating:
5.0
No problems. Great customer service. Good experience overall.
Dan L
Rating:
4.0
Customer did not leave a comment.
bart s
Rating:
5.0
Customer did not leave a comment.
Geoff S
Rating:
4.0
Customer did not leave a comment.
gary s
Rating:
4.0
Booked the rental truck online the price per mile online was listed as $0.69 per mile but I was charged $0.79 per mile. Make sure you check prior to leaving the rental yard.
Truck Reservation #84356965
JERRY H
Rating:
5.0
Customer did not leave a comment.
Jessica B
Rating:
5.0
Customer did not leave a comment.
Kalen M
Rating:
5.0
Customer did not leave a comment.
CF F
Rating:
4.0
Did not like the fact there was not a working gate.
Matt M
|
Overall Experience
Rating:
5.0
The female staff member was exceptionally courteous, kind, and helpful. We need more people like her in the world.
Marlene W
Rating:
4.0
Excellent customer service, trailer was in very good condition.
Steve W
Rating:
5.0
Customer did not leave a comment.
Jerry R
Rating:
5.0
Customer did not leave a comment.
mike b
Rating:
5.0
The customer service here in Payson they r really nice and and friendly and they r #1 in my book.
Vernon H
Rating:
5.0
A great experience!
Patricia C
Rating:
5.0
Customer did not leave a comment.
Richard S
Rating:
5.0
Nothing, they were awesome!!
Jacqueline C
Rating:
5.0
Customer did not leave a comment.
Danny S
Rating:
5.0
Wonderful customer service
Aleatha B
Rating:
5.0
Customer did not leave a comment.
Harold H
Rating:
3.0
The Star Valley location U Haul is in a transition of employment. The previous manager was working until a new employee was hired. She was an older lady like myself. We had to hitch thetrailer to my truck. Then unhitch it because the tongue of another trailer was under it. I had an appointment 2 hours away. This incident put me 40 minutes behind my schedule. I made my appointment barely in time. I like the Payson location on Tonto St much better. The employees are very reliable and efficient. I am in and out in no time and have always made my appointment where I was going in plenty of time without the stress the Star Valley location gives me.
Lynda R
Rating:
5.0
Customer did not leave a comment.
Jacob H
Rating:
5.0
Customer did not leave a comment.
Alfred H
Rating:
5.0
The couple that run it are Awesome!!
Donna S
Rating:
4.0
Courteous and efficient personel.
Lynda R
Rating:
5.0
Everything went very smoothly. Very professional and easy to work with.
DEBRA S
Rating:
5.0
Very friendly, well maintained equipment
Scott C
Rating:
5.0
Very nice people. I would recommend this place always.
WILLIAM R
Rating:
5.0
Customer did not leave a comment.
Bobbie P
Rating:
4.0
Staff were friendly, attentive, helpful and knowledgeable. Very good people.
KIM P
Rating:
5.0
Customer did not leave a comment.
Rose B
Rating:
5.0
Extremely friendly staff and painless process. Wish I could say the same of other locations.
JR C
Rating:
4.0
Customer did not leave a comment.
Peg N
Rating:
3.0
Customer did not leave a comment.
Paul T
Rating:
5.0
Very helpful thank you.
john p
Rating:
5.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Customer did not leave a comment.
ANGELICA P
Rating:
5.0
Customer did not leave a comment.
Richard N
Rating:
5.0
Great people I would recommend them
Victor H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector A
Rating:
5.0
Customer did not leave a comment.
John R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tobias M
Rating:
5.0
Customer did not leave a comment.
Cynthia G
Rating:
5.0
Customer did not leave a comment.
Robert G
Rating:
5.0
Customer did not leave a comment.
STANLEY E
Rating:
5.0
Customer did not leave a comment.
sherry b
Rating:
5.0
Easy Peasy pick up and everything was fine.
Dan R
Rating:
5.0
Customer did not leave a comment.
ROBERT E
Rating:
3.0
Millage cost of vehicle is too much!!!
Louis C
Rating:
5.0
Customer did not leave a comment.
Stephanie S
Rating:
5.0
Great customer service!
Sherry M
Rating:
5.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
4.0
no improvements, all satisfactory
Melvin C
Rating:
5.0
Customer did not leave a comment.
sherri G
Rating:
5.0
Great customer service. Nice place.
Kathie M
|
Overall Experience
Rating:
5.0
Friendly people.
James P
Rating:
5.0
Customer did not leave a comment.
Jorge u
Rating:
5.0
No improvement needed. Maintain what you have there... the staff was extremely friendly and helpful and kind.. accommodating folks! Would recommend to anyone that needs services from U-Haul in this location or area!
Jimmy B
Rating:
5.0
I was a few days late on my last payment (after renting for more than a year) and theyplaced a lock on our storage unit. I wish they would have emailed or called me instead. I made payment a few days late and they did not remove the lock at that time.
Other than this issue we were happy with the rental unit and office staff.
Greg V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TANYA T
Rating:
5.0
Customer did not leave a comment.
bob w
Rating:
5.0
Very friendly and helpful
Barbara K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa K
Rating:
5.0
The lady that helped me was very nice and very thorough.
Jeff S
Rating:
3.0
Cover the lunch hour so you don’t have to close the office between 1:00-2:00 every day.
Jack S
Rating:
5.0
Wonderful people helped me tremendously and I will always remember the care they gave me. Thank you so much for everything
Jesse W
|
Overall Experience
Rating:
5.0
Very courteous with an easy staff to help.
Raleigh B
Rating:
5.0
Rented from Debbie in years previous and it’s always been a smooth & a professionally friendly process. This time needing storage, Debbie, Jenni and her husband went above and beyond to meet my needs in a timely fashion, even on their busy 4th of July weekend! Highly recommend if you need storage in Payson!
Sierra J
|
Overall Experience
Rating:
5.0
This was an excellent experience with Uhaul. Keep up the good work.
Michael L
Rating:
4.0
Customer did not leave a comment.
John C
Rating:
5.0
Extremely friendly service. Nothing negative to say. Great place.
Mark S
|
Overall Experience
Rating:
5.0
It’s far too difficult to access the yard after the office has closed.
CARRIE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trey R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dianna D
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly...would definitely rent from here again if ever needed!
Kathy H
|
Overall Experience
Rating:
5.0
Debbie is a wonderful person that goes out of her way to meet your needs yes I will recommend this place Great management !!!
Manuel V
|
Overall Experience
Rating:
5.0
Awesome experience. The staff was always very help. Would recommend to a friend.
danial w
|
Overall Experience
Rating:
5.0
Very nice Management! Deb and Beverly were great!
STEPHANIE A
|
Overall Experience
Rating:
5.0
The only problem was when I was there at Christmas my pin to get in the locked gate would not work and the guy who works there just kept insisting that it was correct
it may have been but it would not work when I tried in at the gate
Linda D
|
Overall Experience
Rating:
5.0
Debbie was always friendly and helpful
Catherine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda M
|
Overall Experience
Rating:
5.0
Even with the snow, they made access reasonable. I never had any issues with access or billing.
James Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kameran H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MANUEL J
|
Overall Experience
Rating:
5.0
Great experience. I felt appreciated as a customer. Would recommend your facility. Thank you Debbie!
MICHAEL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra O
|
Overall Experience
Rating:
2.0
We canceled this storage unit on Friday, September 27th with Debbie the office manager. We did NOT move in.
Please confirm I was not charged for this uniy.
Wayne K
|
Reservation
Rating:
4.0
We were very pleased with the storage facility for the time we used it. The only reason we moved out as we made room available under our house and now we have no more storage needs. Thank you
PAM A
|
Overall Experience
Rating:
5.0
Best rental storage experience ever!
CHRIS B
|
Overall Experience
Rating:
5.0
Great Place
HANNAH L
|
Overall Experience
Rating:
5.0
We found another facility closer to home but appreciate the friendly customer service
Jim B
|
Reservation
Rating:
5.0
Getting the storage unit was quick and easy. The office lady was very helpful in directing us to the right sized unit. The unit was perfect for what we needed.
Privacy R
|
First Impressions
Rating:
5.0
The mngr of the fclty. was grt, very helpful. She called after the tire blowout and rpr on the trlr. At the fclty she put us into a lgr unt when we discov. the one we rsrvd. was too sml.