Nothing all goodEDGARM O.
Customer Reviews for Star Transmission & General Repairs
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There are no complaints about this location. They are very respectful and customer service was greatSalimah L.
Excellent customer service. Everyone was polite and helpful. Quick easy process. I have rented from Uhaul many times, this location is one of the best! Ask for Kevin, he's the man! ¡Gracias de nuevo!Everald B.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.Anthony C.
Nothing excellent customer service keep up with the good jobENRIQUE R.
I must say that for the first time renting a U-Haul truck, I was very impressed to see that the Truck was very clean, that's always A plus. In my book, therefore I would definitely recommend U-Haul, to someone else and or use again myself.Rita L.
El cliente no dejó un comentario.Kevin W.
Excellent customer service. Prompt and knowledgeable staff. Had a great experience. Thanks Kevin!Everald B.
El cliente no dejó un comentario.Douglas C.
We didn't get our truck until a hour and some change part our reservation time.JONATHANKEITH L.
El cliente no dejó un comentario.Roberto P.
My experience at this location was a nightmare. I arrived to the location at 11 am (when I had the reservation) to pick up a 15' truck and the person in charge (Kevin) was not at location. After waiting 20 min and since Kevin had not arrived, I talked to another person who was there and had the keys for truck since I saw him moving the truck to another parking spot. I showed him the U-haul approval to get keys and my driver's license. He said that he couldn't give me the keys because he didn't know who I was, I showed him my license again and he still refused to give me the keys, I told him to talk to the U-haul representative who was on the phone talking to me and he refused to talk to her too. Five min later he decided to talk to U-haul representative and gave me the keys afterwards. I asked him also for the padding material and dolly that I had reserved and paid for. He gave me the padding material but no dolly, simply because they didn't have that in that location. I called U-haul again and they located another dolly for me. I had to drive 8 miles back and forth to pick up the dolly. At the end I was delayed more than an hour to start my moving. This location should not be part of U-haul, I have used U-haul services and have not had any issues.Fabio E.
Better pay for the workersRamon D.
The person that help me was very nice and professional ... because of him I'll diffinatelly gome again .. thank youVictor M.
El cliente no dejó un comentario.Robert S.
Bad customer service over the phone. Some reason they do not like to help over the phone and when I was speaking to him he was kind of angry at me and I don't live on that location but he asked me to go back and show him what was the reason for calling. I'm kind of disappointed on that.Other than that everything was fine thank you for help.Fayzal A.
No commentBRIAN M.
The truck location keeper was awsome! His behave was fantastic! And the truck was also very good...thank u so much uhaul for giving me good service AppreciateðŸ™ðŸ»Md Ashfaqur C.
Good customer serviceIheoma I.
Pickup/Dropoff locations were fine. It's the rest of the U-haul experience (like scheduling) that sucks.William L.
El cliente no dejó un comentario.Norman M.
Stop your way roerÃ¡ to smoke cigarettes in front of customers.Rosayela C.
El cliente no dejó un comentario.Jeremy F.
The pick up location was OK. The cleanliness of the truck was awful! The truck was dirty Inside was told it's dirty from the previous lender. And nothing could be done because that uhaul locations wasn't a big location; the Compartment inside the truck had garbage in it (DIRTY MASK) I guess from previous renters. In addition the fact that we are going thru a pandemic there's no reason why these vans aren't being sanitized for the next customer who has to take it. Was very disappointed for what I paid for!sasha A.
Good people at this location.JOSHUA B.
The location parking is horrible. I was not able to return the truck to the picked up parking location. It is not an ideal U-Haul location. I was waiting on the corner trying to find parking. The area is very congested and no where to park after you move the truck.Wendy W.
El cliente no dejó un comentario.LIZANDRA P.
Don't cancel their reservation!!!David S.
Truck had over 94,000 miles is unacceptable to drive a truck from New York to Las Vegas with that many miles it had dents all over it it had a cracked windshield the reverse light didn't work which is unsafe and I could've potentially gotten a ticket The truck wasn't clean as a matter of fact there was a cigarette ashes in the Ashtray. Not only was the reverse light out it also was minus the beeping sound a warning to back up again unsafe we had no choice but to take the truck because we were leaving the next day.Lisa P.
El cliente no dejó un comentario.Dario P.
El cliente no dejó un comentario.mayra M.
El cliente no dejó un comentario.Ambrosio L.
The location was not open during its own business hours. The 24/7 share app was a disaster and my pick up location was changed the night before I was supposed to pick up to a location that is over an HOUR away. After driving an hour to the new location. I waited 2 HOURS because I could not check the truck out electronically and there was no one at the pick up location. Wasted hundreds of dollars in unnecessary tolls, gas and TIME WASTED due to UHAUL mismanagement. Very disappointed! I have utilized UHAUL before and have never made a complaint or asked for anything, but this time I deserve some compensation for this horrible service.Edmond R.
El cliente no dejó un comentario.Mark B.
For over 25 years using U haul trucks rental. This Location was the fastest ever in and out in 3 minutes.Andrew H.
They called me two hours before they closed and told me I had to come pick up the truck early or I wouldn't be able to pick it up the next day (our scheduled pick up day) because they were not going to be open.John C.
El cliente no dejó un comentario.Lisa Z.
I was charged twice. Now I have to go there in the morning to see why.Jacqueline S.
Kevin was great Excellent serviceCeline B.
Just keep the same service quality. ThanksZoran B.
I reserved the truck form 4 to 10 pm. But upon arriving the trucks provider informed us his shop is closing by 7 pm. This did not give us enough time to full fill the move. U haul should not provide miss information in their website.Hasan C.
El cliente no dejó un comentario.jonas C.
El cliente no dejó un comentario.Pedro M.
El cliente no dejó un comentario.Max H.
This location was not the one I had booked for my 26' truck pick up. About an hour before pick up I was notified by email that this would be the pickup location and it would be a 20' truck. I was not charged the $160, which was the price posted when I booked the 26' (October 19, 2019). Instead I was charged $192 plus tax. I called to make a complaint and was put on hold, the person never came back to the phone. This is certainly not how business is done. Would appreciate if someone would call me. Gracias.Karla M.
Very little improvement. Need parking area for customers to park while waiting . Double parking is a problem ticket agents walk bye possible ticketing . Other then that it was a great experienceDennis K.
Great ExperienceEfraim V.
El cliente no dejó un comentario.kelvyn F.
El cliente no dejó un comentario.Georgia H.
El cliente no dejó un comentario.Abdo N.
This location was dirty and messy. My truck wasn't ready even after doing the checkout on the website. The truck was dirty, in the cabin and in the back. Gas was a quarter tank, but it was enough for my trip, the issue was that a mile in, the low fuel sign showed and it had me a bit worried. I would never rent there again. I have rented for years from U-Haul and had never had a bad experience.Marx P.
El cliente no dejó un comentario.Raymond B.
El cliente no dejó un comentario.Doris B.
Kevin was very helpful. I actually had a reservation at RD Parking down the road and it was canceled without my knowledge. When I informed them that I had a reservation they shrugged and told me they had nothing to give me. I was almost out of luck on moving day because they had no other truck to provide me. One of the worst customer service experiences ever ! Do not rent from RD parking ! On the other hand Kevin at Star Transmission was extremely helpful and provided me what I needed and saved the day!Jonathan O.
El cliente no dejó un comentario.Diana S.
El cliente no dejó un comentario.Carlos M.
I forgot a small suitcase at the back of the van. But when I remembered it the location was closed for the day. I'm hoping that I can get the suitcase back when I go back today to inquire.Obunwa N.
El cliente no dejó un comentario.Brian A.
Everything went well. Uhaul rep or attendant was professional and pleasant. Unfortunately the location is what it is. I would use this site again .Lucille D.
El cliente no dejó un comentario.jose C.
El cliente no dejó un comentario.Akintunde F.
El cliente no dejó un comentario.Waddy D.
Anthony the represent is great!Eddy L.
El cliente no dejó un comentario.Mahmud F.
El cliente no dejó un comentario.Micheal F.
El cliente no dejó un comentario.Milagros andino B.
El cliente no dejó un comentario.Alfred T.
El cliente no dejó un comentario.Juan M.
El cliente no dejó un comentario.Yenitza V.
I would not recommend UHaul for the ridiculous overcharges and the lack of parking on sites to prevent confusion and traffic violations. I thought i had parked legally but now I'm being charged for a supposed ticket. I'd rather rent a car. This was a ridiculous decision to try U-HaulSammuel F.
El cliente no dejó un comentario.Kiara M.
El cliente no dejó un comentario.Sheila D. J.
I believe that when you make your reservation over the phone, that the person tell you all that will be charged on your bill. Second, I called the number to extend my time in returning the van and asked the gentleman on the line what would the charge be for bringing the van late, he told me it would be $15.00. The gentleman was kind enough to have the fee waived. But when i received the invoice, not only was the fee NOT waived, i was charged for a full day of $39.99 PLUS COLLISION, WHICH I DID NOT REQUEST OR WANT!!! The person who took my reservation did not offer me nor ask me if i wanted collision. I WAS JUST AUTOMATICALLY BILLED ME! THEN WHEN I CALLED TO PUT IN A CLAIM ONLY $15.00 WAS REFUNDED!!! THIS IS UNACCEPTABLE BUSINESS PRACTICE!!! I should have been charged a total of $30.00 for a less than 4 mile trip!!! At this point i'm outraged about the service!!!!!!JOSEFINA F.
I have not received a receipt.David G.
Everything was perfect.alban D.
El cliente no dejó un comentario.EDWARD P.
El cliente no dejó un comentario.Lydia D.
El cliente no dejó un comentario.Teona T.
Scheduled for 8am online pick up but got moved to 930 due to location not being able to accommodate. Took over an hour to get in checked in and out of locationMichael A.
offer more discounts and incentivesRa-Set T.
Things went great. Truck was in good working order, got a table and 8 chairs in easily for a small furniture move.Aaron M.
El cliente no dejó un comentario.Yasemin M.
Do not approve reservations for equipment if it is not available at the location. I didn't appreciate having to go to 2 different Uhaul locations to get my day started with moving.Devon P.
Great customer service. Was very pleased.Richard G.
Professional customer service, great location, ease of getting vehicle. Recommend to everyone.Noel P.
No one on site to check fuel, odometer reading or vehicle damage. Was asked to take a photos myself.Omar A.
El cliente no dejó un comentario.Thomas H.
I was surprised, that Star Transmission & General Repair Inc didn't have any reviews. With my recent move to NJ the crew and, especially, Kevin were extremely helpful from taking care of orders online, correcting some glitches, causing the duplicate order and providing all the necessary instruction how to self-check in and check out the van after it was driven back. The whole process was made as simple and hassle free as it could've been according to the U-Haul online manual. I would highly recommend their service to everyone and huge thanks to Kevin for being not only helpful but available throughout the entire process.David J.
El cliente no dejó un comentario.Carmen P.