Customer Reviews for Star Towing
(Distribuidor de U-Haul del vecindario)

102 comentarios

978 N 1540 W   Orem, UT 84057

(801) 471-0105

Horarios de la ubicación

  • Lun.- sáb.: 9:30 a. m. - 6:30 p. m.
  • Dom.: 10 a. m. - 1 p. m.
Horario especial
  • 6/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(801) 471-0105

978 N 1540 W
Orem, UT 84057

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 9:30 a. m. - 6:30 p. m.
  • Dom.: 10 a. m. - 1 p. m.
Horario especial
  • 6/1/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The office was closed and the location junkie.

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murtaza G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

The owner of Star Towing was great. Easy to work with and explained everything well. I would recommend this location to all my friends and family.

Casey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane R. 
Clasificación:
5.0

The person I worked with was so nice and helpful, but the mobile pickup was confusing and difficult.

Aubrie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ella B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wynette V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent T. 
Clasificación:
5.0

Very kind

Camber G. 
Clasificación:
3.0

You changed the pickup location on me the day before. It made me have to totally change my agenda as now I had to drive three cities away to pick up my truck instead of picking up 2 miles away.

Becky T. 
Clasificación:
4.0

Not the towing companies fault, but a lot of trash on the street.

Cheng H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

Nothing everything was good

Saif A. 
Clasificación:
1.0

I was promised the truck I ordered would be on Heber, nope! It was in Orem 30 miles away, the truck was a mess. Once I was done moving I returned the truck with 51.00$ of gas , at the required place. THE LUMBERYARD dinged my card for another 19.78$ for gas. REALLY, I added the amount asked !!!!!!!! So ridiculous, to bad UHAUL is the only game in town! Or I wouldn't of used them. TO ALL, if you can use another moving company, do it. UHAUL sucks. !!!!!!!!!!!!!!!

DARIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

sUSAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew E. 
Clasificación:
3.0

Hard to find parking in the area.

Nichole P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay Scott F. 
Clasificación:
5.0

Jason and friendly, knowledgeable, and helpful. We communicated by phone and he provided helpful suggestions about fuel stations and the return of the box truck and rental items.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

adam O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keric D. 
Clasificación:
1.0

I was surprised to find that a Uhaul was located at this location. It''s the size of a small cul-de-sac with tow cars everywhere and they have to move something to bring something else out. We were 15 minutes early and chewed out by the Uhaul representative at this location because he wasn't ready for us. Very strange! When we dropped of the trailer the door was locked in the middle of the day so we waited and the guy showed up about 20 minutes later. Apparently he was bringing another Uhaul truck from a street over that someone was coming to pick up and so we had to wait in the road with our car because there was no more parking on the curb. There were also tow cars everywhere mixed in with the Uhaul stuff. Surprised to find the Uhaul stuff parked curbside in the road. Hopefully they are building a lot or something. I have rented trucks for years. This was the worst location I've ever seen and something is seriously up with the guy. Hopefully someone from Uhaul can actually take a look at the way this place is non-functional and dangerous before someone has an accident.

Jen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam R. 
Clasificación:
2.0

There was nothing wrong with the truck. But I got charged $17 for fuel when I drove the truck a whole 9 miles.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
2.0

Parking lot across the street from U-Haul office. Office locked twice during operating hours. Office not lit, door covered by foliage. Trailer covered in dirt clods, all 4 tires mismatched/different tread depths. Ramp poorly repaired and flexed with regular car weight. staff overly particular about trailer drop location.

Charles F. 
Clasificación:
5.0

Jason was absolutely amazing to work with! He accommodated our specific needs and found a way to make the rental work for us. We are so happy we located this first class business that happened to be 1.2 miles from our vineyard home!

DENISE D. 
Clasificación:
5.0

Gentleman helping me was super friendly and though there were some technical issues he stuck with it and made sure everything was resolved.

garrett C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

The owner contacted us before we picked up the truck and helped us when the app couldn't find my location for mobile check-in. He was cheerful and kind and we appreciate his great customer service on a holiday!

Cheri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

Your website wouldn't let me download scanned documents of my driver license. Maybe let your tech team know. I was using a Dell computer.

HEATHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
4.0

I will never use uhaul again! No one seems to know what's going on and it was a super stressful situation.

PATRICIA M. 
Clasificación:
5.0

I'm pretty pissed off about the return of my rental. I had to drive 150 miles round trip out of my way to return the trailer. Then the attendant at uhaul facility was rude and pissed because I was returning it right at closing. Not my fault. I had to work and leave right after to return it. It cost me over $390.00 just to rent then my extra fuel on top and extra 3 hrs travel does not impress me one bit. I should get a discount for having to go that far out of the way on icy roads. Not a happy person right now.

JOHN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

The uhaul representative at this location was exceptional. Very helpful and informative. Great customer service.

HUBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

He was helpful on the phone and in person. He was informative and understanding.

SHERYL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

The app does not have good functionality. I tried multiple times to upload the pic of the odometer and fuel level. We finally switched to the web page.

SCOTT P. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIDGER H. 
Clasificación:
5.0

They had the truck ready for us and everything was clean.

GAIL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
5.0

I was extremely happy with the Gentleman at Star Towing, he was very helpful and courteous and I would definitely refer anyone needing a Uhaul to go to this location.

Laurie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica P. 
Clasificación:
1.0

The person was very racist towards me. Me sister had to call the area manager. Very disrespectful. Worst experience ever with your company

PEGGY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

Ok

MARIO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily H. 
Clasificación:
2.0

Gave me a quarter tank to start with. Filled too much because I couldn't guess how much to put in to get it back to what it was at, meaning I put $50+ in gas into it. No compensation for overfilling is scummy business practice.

Adam P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alycia P. 
Clasificación:
5.0

they were so helpful

JENELL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miako M. 
Clasificación:
5.0

Thank you for all the help!

Alec H. 
Clasificación:
5.0

The owner was very helpful. Like, amazingly helpful. This was my first time using a trailer to haul a vehicle. The owner talked me through all of the important issues and how to ensure a safe secure trip. I would recommend this site to anyone and especially because the owner was so knowledgeable.

Howard O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
3.0

It's a tow shop, so availability for pick up times can't be guaranteed

TRISTAN B. 
Clasificación:
5.0

Awesome service!! Very helpful!!

Uarota W. 
Clasificación:
5.0

The gentleman I worked with greeted me before I even had a chance to enter his shop. He explained that there would be a wait because of others ahead of me and gave me an estimate of when he would be available (10 minutes). His estimate was shorter than the actual time, but he was actively engaged with customers the entire time and had a pleasant shaded waiting area for me. While helping me check in the truck his manner was friendly and open, and he apologized for the bad experience I had had at the other shop and the dirty state of the truck.

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL F. 
Clasificación:
5.0

I WOULD ABSOLUTLY RECOMEND THIS LOCATION AS A REGULAR EQUIPMENT RENTAL LOCTION. HE WAS COURTEOUS INFORMATIVE AND JUST AN ALL AROUND PLEASURE TO DO BUISENESS WITH.

SHANE DANIEL S. 
Clasificación:
2.0

Went to deliver the trailer and the location was closed at 2pm even though the sign showed the hours were 9am-9pm. Location was very tight and dirty and hard to park the trailer. Would not recommend this location to anyone.

Tim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

Very clean, quick, and professional! I would absolutely rent from here again.

Christian D. 
Clasificación:
4.0

The proprietor of Star Service in Orem was friendly and professional. It was a pleasure doing business with him. U-Haul's national website could use some work. Though they required us to make reservations through the website, they weren't up to speed with what was available locally. If it hadn't been for the local U-Haul dealerships, we wouldn't have found the truck we needed. I never did figure out how to buy their insurance on the website. The guy at Star Service took care of that for us.

Dennis B. 
Clasificación:
5.0

The manager, Jason, did everything to accommodate me and make getting the rental trailer as easy as possible. Great experience!

DANIEL JOHN M. 
Clasificación:
3.0

This site is not manned unless you call well in advance. This was not explained in advance

Dale R. 
Clasificación:
2.0

El cliente no dejó un comentario.

CAROL P. 
Clasificación:
1.0

I got charged extra for rental for no reason

AUSTIN P. 
Clasificación:
5.0

The people were great at both ends thanks U-haul...

JAMES L. 
Clasificación:
5.0

The trailer had a swaying problem. It was not over weight and everything was well balanced. We noticed it on our way home after picking it up. Caused a problem with the truck sensor.

Valarie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

Our experience at Star Towing was exceptional! They were thorough in explaining things and making sure we were all set. Very pleasant to work with!

Tiffany B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

He was ready for me on both the pickup and return. Very smooth.

Timothy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Excellent Service!

PETER L. 
No se han enviado comentarios para esta ubicación.

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