Customer Reviews for Star Storage
(U-Haul Neighborhood Dealer)

536 reviews

2460 Canton Hwy   Cumming, GA 30040

(770) 886-1056

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 886-1056

2460 Canton Hwy
Cumming, GA 30040

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Rental process was easy.

Andrea Pointer 
Rating:
5.0

The app needs to be faster. Wasted a lot of time for the app

Gordon Upshaw 
Rating:
5.0

Thank you...great experience

Rebecca Kafka 
Rating:
5.0

The vehicle was in an expected state of cleanliness and repair but gave reliable service for the intended use. The CSRs in the office were very pleasant and attentive.

Andrew Livingston 
Rating:
4.0

This is located in a convenient location and staffs were really helpful and flexible. The truck I rented was clean however it was a bit old though.

Ratheesh Nellikal 
Rating:
5.0

Customer did not leave a comment.

Jimmie Beck 
Rating:
5.0

The check service light was on for wheel

Karen Caldwell 
Rating:
3.0

Customer did not leave a comment.

Rodrigo Baptista da Silva 
Rating:
5.0

Great loacation and services

Gustavo Perdigon 
Rating:
5.0

Customer did not leave a comment.

Robert Brown 
Rating:
4.0

Customer did not leave a comment.

James Gurney 
Rating:
5.0

Customer did not leave a comment.

Ricardo Reyes 
Rating:
4.0

Customer did not leave a comment.

Richard Baker 
Rating:
1.0

The mobile check-in process for approval was extremely frustrating. When I eventually reached my truck and opened the back, it was covered in mud, and the furniture pads appeared to have been previously used. I was greatly disappointed given the cost of the service, leading me to return the truck the very next day.

Angela Hensley 
Rating:
4.0

Customer did not leave a comment.

Christopher Adams 
Rating:
5.0

Customer did not leave a comment.

Duane Muhsman 
Rating:
5.0

keep up the good work and have other locations be like this location. best little 10 footer i have ever rented, road like a dream. staff extremely friendly and went above and beyond to help me out. i would def go back to this location. one negative is the online check-in/check-out. there are many steps, more than I expected, and due to poor cellular in that location, I had to keep taking photo after photo until it finally uploaded. That cost me rental time and it's just plain aggravating.

Daniel Kamer 
Rating:
5.0

Customer did not leave a comment.

Sean McQuat 
Rating:
5.0

Customer did not leave a comment.

Dennis Myers 
Rating:
5.0

Customer did not leave a comment.

Karsten Ortlip 
Rating:
5.0

Clean, Professional, and Friendly. Highly Recommend.

Jim Kaminsky 
Rating:
5.0

Super friendly staff.

Chris Albrecht 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Long 
Rating:
5.0

The staff at this location are top-notch, patient & friendly.

Steven Chad Moore 
Rating:
5.0

Customer did not leave a comment.

Lisa Atkins 
Rating:
4.0

van needed exterior washing and vacuuming in cab.

Richard Thompson 
Rating:
4.0

Great folks to rent from!

JACK LETCHWORTH 
Rating:
5.0

Keep up the good work

Reese Jones 
Rating:
5.0

Customer did not leave a comment.

Pramod Mandare 
Rating:
5.0

Nice person she help me faster

Ruth Chavez 
Rating:
5.0

So far the best Uhaul place to go to, these girls are the best.

Gurpreet Singh Bhalla 
Rating:
5.0

We were very happy with the availability and the office staff was great!

Becky Ricketts 
Rating:
5.0

Always need someone available to assist in hook up!

Gary Robertson 
Rating:
3.0

No help or knowledge with regards to properly hooking up the trailer. I had to go to a different location to get my reserved truck.

Charlie Gardner 
Rating:
4.0

Customer did not leave a comment.

Dhamodara Nayake Dhandapani 
Rating:
5.0

These ladies are the best, one can never have any issues at this location.

Gurpreet Singh Bhalla 
Rating:
5.0

Customer did not leave a comment.

Mauro Velez 
Rating:
5.0

Good experience

Doug Fields 
Rating:
5.0

Customer did not leave a comment.

Jason Leiser 
Rating:
5.0

Customer did not leave a comment.

Michael Barnes 
Rating:
4.0

Had no issues at all .

Gurpreet Singh Bhalla 
Rating:
5.0

Perfect situation. Thanks!

Paula Young 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
5.0

Tracie is absolutely the best. Genuinely friendly, yet professional. I would do business with her any time! However, the same cannot be said for UHaul personnel on the phone. One of the most negative we experiences I have had when I was the customer. The agent I spoke to was no help whatsoever! He could take lessons on being the front person for your company it is this bad experience that will keep me from using UHaul again.

Vicky Headrick 
Rating:
5.0

Is the second occasion I used your services and both occasion was great including the people Who gave me that wonderfull experience

Armando Torres 
Rating:
5.0

Excellent overall experience

Bill DeSesa 
Rating:
5.0

Customer did not leave a comment.

Craig Sessions 
Rating:
5.0

Customer did not leave a comment.

Kevin Sexton 
Rating:
5.0

Customer did not leave a comment.

jerome fennell 
Rating:
5.0

Customer did not leave a comment.

Peter Melsen 
Rating:
3.0

It was not a smooth transaction while picking up the vehicle. Even though the Storage timing said that it is open from 9:00am but at 10:00am until 10:45am no one was there to had over the key to us.

Suman Guha 
Rating:
5.0

Customer did not leave a comment.

Catherine Adams 
Rating:
5.0

Tracy was friendly and knowledgeable.

Barbara Banks 
Rating:
5.0

Customer did not leave a comment.

Paul Sandy 
Rating:
5.0

Customer did not leave a comment.

Staci Hollis 
Rating:
5.0

The Uhaul truck was great , no problems and for me that is a good day !

Katharine Dillon 
Rating:
5.0

Customer did not leave a comment.

Timothy Ricks 
Rating:
5.0

I had a very good experience with this location so I can't say anything to improve the next customer should be very pleased with this location

Frankie Bowen 
Rating:
5.0

Customer did not leave a comment.

Debra Johnson 
Rating:
5.0

Customer did not leave a comment.

Joseph Geurin 
Rating:
1.0

my bill was incorrect due to the mileage out being wrong. The correct mileage out was 29,990. The additional miles over the allotted 100 should only be 40 miles so the correct charge should be $11.60. Please revise the amount billed to my credit card and refund me the $20.98 that was overcharged in error. It is physically impossible to be this high when the entire trip was just 140 miles to Athens, GA. It is about 70 miles one way so the total round trip was only 140 miles total.

Bryan Pellock 
Rating:
5.0

Brittney was very friendly and just a pleasure to work with.

Julie Schneider 
Rating:
5.0

Good

Benito Arevalo 
Rating:
5.0

Customer did not leave a comment.

Yves Alexis 
Rating:
5.0

Customer did not leave a comment.

Raymond Gogarty 
Rating:
5.0

Send the fun ball amount of my rental when you check the truck back in. I should have a credit for the mileage that was charged

Reba Yeager 
Rating:
5.0

Customer did not leave a comment.

EMROQIE VAZQUEZ 
Rating:
5.0

Customer did not leave a comment.

Manith Chansipaeng 
Rating:
4.0

Customer did not leave a comment.

Sean Holness 
Rating:
5.0

Always the best experience at this location.

Gurpreet Singh Bhalla 
Rating:
4.0

Trailer was old, but in good shape.

Helmut Fischer 
Rating:
5.0

Customer did not leave a comment.

Eduardo Romero 
Rating:
5.0

I put gas in at the end to where I thought the gauge was originally but I got charged for 3 additional gallons. You need to start renting trucks with full tanks. This semi full tactic only benefits uhaul.

Gerald Davis 
Rating:
5.0

Star Storage on Canton Hwy is the best place to rent a UHaul. Tracey is the best. Thank you

Dustin Pogue 
Rating:
5.0

Very friendly and helpful staff. Great Highway 20 location for any move from Canton or Cumming areas.

David Nee 
Rating:
5.0

Everything went great. Friendly service, nice truck.

David Carmichael II 
Rating:
4.0

I don’t know why but the trailer seems to pull hard. Almost like the breaks were partially ongreat service at both ends

DON SMITH 
Rating:
5.0

Customer did not leave a comment.

Sandra Simpson 
Rating:
5.0

Everything was good. Thank you for your service and everything. There were 3 small things that you might consider to improve for next time. -1- I used your truck for pickup a patio set from someone. But when I first enter your truck, it was clean, I can't say much things about it (not as clean as my personal car, but since it's commercial vehicle, it's ok) but, there was a strange smell inside the vehicle. I felt like someone before me used this vehicle to carry a few sheeps or maybe a lot of pets inside the car. I wish you could use some perfume to get rid of that smell. -2- That could be better if you said "You'll get the password for the lock box after checking in process" at somewhere of the beginning of checking in process. If you already said that, you might need to write it bold so that people could see it :) -3- Taking photos, mileage etc. and everything is taking a bit long during checking in and dropping. But I think you can't do much thing about it since these steps are crucial. But your website visual is a bit flakey while I was trying to checking in on my phone (I have Samsung S10)

Yusuf Subasi 
Rating:
5.0

Customer did not leave a comment.

Dan houston 
Rating:
5.0

Liked the open parking space. It made it easy for me to return the vehicle hauler.

Manith Chansipaeng 
Rating:
5.0

Best rental experience. Friendly and helpful.

Hung Lai 
Rating:
3.0

Customer did not leave a comment.

Edward Georgsen 
Rating:
1.0

Charged for an extra day because they kept changing the time on me. Will not rent from this location ever again.

Jon Welsch 
Rating:
3.0

While I was driving truck the water start pouring on me from the ceiling corners and edges and noticed there was a whole on the driver roof which I seems to cause the rain water filled under the ceiling. Also I have shown it to All Star renter manage/rep. As wells as took picture.

Arpit Patel 
Rating:
5.0

Pick up was easy and quick. Easy to get paperwork completed and on my way.

Norris McWhorter 
Rating:
5.0

Customer did not leave a comment.

christian venn 
Rating:
5.0

This is one of the best out of all the locations we use. Space is large to pickup and drop trailers and attendants are always knowledgeable, helpful and care about safety as they always check our setup as we leave.

Jeffrey Feeney 
Rating:
5.0

Tracy was very professional and helpful. Thank you so much!

Joshua Caballero 
Rating:
5.0

Customer did not leave a comment.

William Weeks 
Rating:
5.0

Staff was friendly and knowledgeable … excellent representatives of your company

EDWARD HUBBARD 
Rating:
5.0

Customer did not leave a comment.

Jodi Beck 
Rating:
5.0

Customer did not leave a comment.

Jeff Hawkins 
Rating:
5.0

Nothing great experience

LESLEY SCALES 
Rating:
5.0

Awesome customer service

Jamie Chadwick 
Rating:
5.0

It’s okay Nothing any issues

Rajesh Dalal 
Rating:
5.0

Customer did not leave a comment.

Greg Vanden Heuvel 
Rating:
5.0

Customer did not leave a comment.

Jacob Wray 
Rating:
5.0

Customer did not leave a comment.

jennifer allen 
Rating:
5.0

Customer did not leave a comment.

Naresh Tondur 
No reviews have been submitted for this location.

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