The truck was an old piece of junk. Both the cab and the cargo area were dirty. There's a huge hole in the driver's seat. The passenger side mirror is loose and you can't see the right side of the truck. The brake system needs repair. Both the brake light and the service brake system lights were on. I had an accident because I could not stop quick enough due to the faulty brakes.
John Peloso
Customer Reviews for Star Storage Buford
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some newer, cleaner vehicles would be nice.
John PelosoThere were potato chips on the floor, which also had dried mud. I found a sock under the seat. The driver's side seat was cut up.
John PelosoExcellent service. Seamless checkout and checkin. Thanks!
Stephen DuttenhoferThan you. Everything worked fantastic. The storage facility that coordinates was excellent!
brett porteroverall good. employees are friendly.
Jae Young LeeShemeka is awesome, friendly and very accessible.
Michael Hillmanfast pickup and easy drop off
Sada BasaniShenika was both professional and personable. Great service!
John MollohanShanika was wonderful! She was very helpful. I had a bad experience at another storage unit but when I came here she made my experience 10 times better than the last place. Would recommend to friends and family
Rhonda HopperStaff was very friendly and helpful. Would definitely rent there again
Philip DelRoccoUnit was available for a last minute requirement for a truck to be used.
JOHN YOUNGThe check in mobile experience was too long Also I was charged an extra 29 for checkin is little late? I picked up the truck at 9am and returned it by 9 pm. 12 hours. I had assumed I had the truck all day.
John MuellerI had a 10 foot truck scheduled to pick up at 11:45 AM. I got an email confirming it and I spoke to that person about "editing" my pick up time to 12:15 PM. When I arrived, I was told my reservation had expired for "no show" because the reservation was for 1:15 AM. The person I spoke to edited the time ti the wrong time 1:15 not 12:15 AND set the time for AM not PM...who picks up a truck at 1:15 AM??? the location is not even open to arrange the rental to be picked up--TERRIBLE EXPERIENCE
RICHARD KENTThe truck was nice and clean. The customer was excellent hard to find good customer service these days. I would definitely recommend the cumming location.
LISA hudsonInspect the inside of the truck roof to see if there are any repairs/patch work done. My truck leaked while it rained and ruined the load.
Devakumar AnnamalaiChecking out the truck was fine, but the lady at star storage could have been more pleasant. She was rude when I had questions and was annoyed and acted like I was stupid for asking. She never answered and just said she didn’t know. So I had to take the time to figure out the answer myself to a simple question about the truck that she should have known.
Nicole MemmlerVery professional and friendly staff 👏 👌
Claude BroomsGreat customer service and attention to detail
Hernan CadizAwesome customer service
Rebecca Coviellooutstanding
Marvin Patrickput the right prices and don’t suprise the customer and give them a working truck
derrick godfreyThe UHaul representative was very professional and courteous.
Kevin DallesasseThe lady that assisted me was fantastic!
BRANDON WILLIAMSThank you Andy. We made it safely to Maryland in that truck.
Eric PoliteVery easy pickup. Great uhaul rental location
CHRISTOPHER OWENSMechanically, the truck worked fine; however, the passenger-side review view mirror had tape or plastic around the base where a previous driver had hit something with the mirror. When adjusted, once reaching the speed of around 30 mph, the mirror would rotate with the wind.....SAFETY HAZARD! I brought the issue up when I returned the truck & he indicated he would inform U-Haul.
cam sutherlandMobile application is HORRIBLE
Scott ThomasConfusing as to where to park the truck after hours.
Charles CurrieGreat customer service!
Matt WilsonPersonnel was friendly and competent
Beverly MyersThe first location I had a reservation to pick up my truck (PakMail in Suwanee, GA) apparently forgot to put the key in the lockbox. After taking at least a half hour calling Uhaul (most of that time being on hold), they found me another truck at Star Storage. By the time I drove to the next town to Star Storage and got that truck, I wasted about 2 hours of time, so I was pretty upset. Star Storage was excellent, however.
Richard AyersGreat customer service and friendly
Mona NormanVery Friendly and helpful
Brian BartlettThe place where I picked up the truck was clean and the gentleman that took care of us was very helpful and attentive to us. The problem that I have is with the condition of the truck itself which was not mechanically well maintained at all. The truck drives very rough and when someone is renting such a truck, that is that big and to drive over 500 miles, It is very disappointing to see how Uhaul would accept such vehicles available to rent. The tires don't seemed to be in good condition which is a big safety hazard. This definitely has broken the trust and loyalty that I have had with the Uhaul brand. I was so relieved with the fact that I was done with the move and that we made it ok, that I forgot to tell the drop off place about the safety and driving issues with the truck. If you get this message, please let them know as no one should be driving that vehicle until it's repaired.
Luis MelendezThe drop off point is very unclear and there is no designated key drop. They need to put up signs and be clearer about the entire process. We went after business hours and were very confused.
Lara BarnesNothing this was really simple and easy and fast
Idrissa MorganI did not know where exactly to drop the keys. It wasn't clear what to do as there wasn't a clearly marked sign. And because it was outside of business hours I had to call u line for assistance.
Riaan StanderI waited till the last minute to reserve a truck, and the girl working there still offered me a truck as long as I promised to have it back by 1:30, and kinda saved the day lol :) thx
MICHAEL BAILEYThis is the location and management team that helped to set up the one way rental. They are wonderful to work with.
Bonnie HeislerThe truck has a transmission problem. I was moving to a hilly area. Going up even a small incline caused the transmission to smoke and have a burning smell. To go 4 miles took me over 3 hours. I would drive a short distance and have to pull over to let the truck cool down and continued this until i reached my destination. After the truck was empty it drove just fine.
ROGER DENNINGTONGreat service thank you
Steve SealockJenna was extremely helpful and worked thru another issue we had with uhaul. I doubt if I will use uhaul again based on the quality of equipment. The replacement trailer uhaul provided us still had maintenance issues and failied components. The people were nice and tried to diffuse the situation but at the end of the day it all comes down to the quality of the equipment uhaul is promoting. That equipment is way past it's mean time to failure in my opinion.
Joseph DiBartoloStaff wasnt as helpful and friendly as the location in Buford that we used a week prior.
Kimberly GordonStar Storage is a Five Star operation. Always a good experience!!!
Brett DenhamThe truck was previously used by a smoker, their were still butts and ashes in the ash tray, ash on the dash, and the truck stank. The location did not have enough moving pads and did not have the furniture dolly I requested. I had to wait 20 minutes for the worker to open and she was apathetic. I needed to trade the truck in later for a larger one (the website recommendation was misleading)... I ended up in Buford GA, at that location the manager was much more accommodating and professional. I would drop Star Storage as a UHaul location. They do not deserve your brand.
James JonesEmployees were very nice and helpful
Scott KesslerExcellent service meeting our needs perfectly.
MACON PHARRUhaul changed my location pick up and time, but I didn't receive email until almost 40 minutes after original pick up time regarding change of location. The new location when called gave terrible directions and there are two Buford Highways in Atlanta, the real Buford Highway and a small section of GA20 where the location actually was. Took over 3 hours from my original pick up time to finally get the truck and was paying 4 guys $20 an hour sitting and waiting at our home. Finally got truck and the OIL light was on! Went in and told lady there, she called a regional mechanic and he said it was fine, just add some oil. So reluctant to take it, but had no other choice...put oil in it after I purchased and thankfully got loaded and to the destination. Cost me double for the loaders, and wasted a total of 4 hours due to change of location by Uhaul from my confirmed pick up time / location ......very disappointed, asked about a discount or refund, pick up said "we can't" the drop off did $15 and refunded oil even though not their fault...feel like Uhaul corporate should honestly refund us full amount!
GARY BARBERAll was good
Eric PalmerFriendly and helpful staff...
Ronald StarkThe service provided by staff was simply outstanding. Their calm, helpful demeanor was so appreciated throughout the difficulties of our move and storage process. We will definitely recommend this location to others! Thanks again,
gary hall