Customer Reviews for Star Storage Buford
(U-Haul Neighborhood Dealer)

188 reviews

2815 Buford Hwy   Cumming, GA 30041

(678) 513-4054

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 513-4054

2815 Buford Hwy
Cumming, GA 30041

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck was an old piece of junk. Both the cab and the cargo area were dirty. There's a huge hole in the driver's seat. The passenger side mirror is loose and you can't see the right side of the truck. The brake system needs repair. Both the brake light and the service brake system lights were on. I had an accident because I could not stop quick enough due to the faulty brakes.

John Peloso 
Rating:
4.0

Customer did not leave a comment.

Liang qian Zheng 
Rating:
5.0

Some newer, cleaner vehicles would be nice.

John Peloso 
Rating:
5.0

Customer did not leave a comment.

John Peloso 
Rating:
5.0

Customer did not leave a comment.

Hyun Kim 
Rating:
5.0

Customer did not leave a comment.

John Rocholl 
Rating:
5.0

There were potato chips on the floor, which also had dried mud. I found a sock under the seat. The driver's side seat was cut up.

John Peloso 
Rating:
5.0

Excellent service. Seamless checkout and checkin. Thanks!

Stephen Duttenhofer 
Rating:
5.0

Customer did not leave a comment.

eddie emmanuel 
Rating:
5.0

Than you. Everything worked fantastic. The storage facility that coordinates was excellent!

brett porter 
Rating:
5.0

Customer did not leave a comment.

Akhil Anto 
Rating:
4.0

Customer did not leave a comment.

Daryouch Aziz 
Rating:
4.0

overall good. employees are friendly.

Jae Young Lee 
Rating:
5.0

Customer did not leave a comment.

Kenneth Plavets 
Rating:
5.0

Customer did not leave a comment.

Tamara Thayer 
Rating:
5.0

Shemeka is awesome, friendly and very accessible.

Michael Hillman 
Rating:
5.0

fast pickup and easy drop off

Sada Basani 
Rating:
5.0

Shenika was both professional and personable. Great service!

John Mollohan 
Rating:
4.0

Customer did not leave a comment.

Keith Osborn 
Rating:
5.0

Customer did not leave a comment.

Larmaey Lawson 
Rating:
5.0

Shanika was wonderful! She was very helpful. I had a bad experience at another storage unit but when I came here she made my experience 10 times better than the last place. Would recommend to friends and family

Rhonda Hopper 
Rating:
5.0

Customer did not leave a comment.

Claude Brooms 
Rating:
5.0

Customer did not leave a comment.

Raja Chaliki 
Rating:
5.0

Staff was very friendly and helpful. Would definitely rent there again

Philip DelRocco 
Rating:
5.0

Customer did not leave a comment.

Alix Zongrone Carney 
Rating:
5.0

Unit was available for a last minute requirement for a truck to be used.

JOHN YOUNG 
Rating:
4.0

The check in mobile experience was too long Also I was charged an extra 29 for checkin is little late? I picked up the truck at 9am and returned it by 9 pm. 12 hours. I had assumed I had the truck all day.

John Mueller 
Rating:
5.0

Customer did not leave a comment.

Angela Arnold 
Rating:
2.0

I had a 10 foot truck scheduled to pick up at 11:45 AM. I got an email confirming it and I spoke to that person about "editing" my pick up time to 12:15 PM. When I arrived, I was told my reservation had expired for "no show" because the reservation was for 1:15 AM. The person I spoke to edited the time ti the wrong time 1:15 not 12:15 AND set the time for AM not PM...who picks up a truck at 1:15 AM??? the location is not even open to arrange the rental to be picked up--TERRIBLE EXPERIENCE

RICHARD KENT 
Rating:
5.0

The truck was nice and clean. The customer was excellent hard to find good customer service these days. I would definitely recommend the cumming location.

LISA hudson 
Rating:
3.0

Inspect the inside of the truck roof to see if there are any repairs/patch work done. My truck leaked while it rained and ruined the load.

Devakumar Annamalai 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DOWD 
Rating:
5.0

Customer did not leave a comment.

Travis Dixon 
Rating:
4.0

Checking out the truck was fine, but the lady at star storage could have been more pleasant. She was rude when I had questions and was annoyed and acted like I was stupid for asking. She never answered and just said she didn’t know. So I had to take the time to figure out the answer myself to a simple question about the truck that she should have known.

Nicole Memmler 
Rating:
5.0

Very professional and friendly staff 👏 👌

Claude Brooms 
Rating:
5.0

Customer did not leave a comment.

Denis Panferov 
Rating:
5.0

Great customer service and attention to detail

Hernan Cadiz 
Rating:
5.0

Awesome customer service

Rebecca Coviello 
Rating:
5.0

outstanding

Marvin Patrick 
Rating:
5.0

Customer did not leave a comment.

Robbye Creel 
Rating:
2.0

put the right prices and don’t suprise the customer and give them a working truck

derrick godfrey 
Rating:
5.0

The UHaul representative was very professional and courteous.

Kevin Dallesasse 
Rating:
5.0

The lady that assisted me was fantastic!

BRANDON WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Tom Oliphant 
Rating:
5.0

Customer did not leave a comment.

Anthony Damiano 
Rating:
5.0

Customer did not leave a comment.

Jane Desjardins 
Rating:
5.0

Customer did not leave a comment.

William Swarner 
Rating:
5.0

Thank you Andy. We made it safely to Maryland in that truck.

Eric Polite 
Rating:
5.0

Customer did not leave a comment.

Dmitriy Kutepov 
Rating:
5.0

Very easy pickup. Great uhaul rental location

CHRISTOPHER OWENS 
Rating:
5.0

Mechanically, the truck worked fine; however, the passenger-side review view mirror had tape or plastic around the base where a previous driver had hit something with the mirror. When adjusted, once reaching the speed of around 30 mph, the mirror would rotate with the wind.....SAFETY HAZARD! I brought the issue up when I returned the truck & he indicated he would inform U-Haul.

cam sutherland 
Rating:
5.0

Customer did not leave a comment.

Dwight Fierle 
Rating:
3.0

Mobile application is HORRIBLE

Scott Thomas 
Rating:
5.0

Customer did not leave a comment.

Gajendran Samikkannu 
Rating:
4.0

Confusing as to where to park the truck after hours.

Charles Currie 
Rating:
5.0

Great customer service!

Matt Wilson 
Rating:
5.0

Personnel was friendly and competent

Beverly Myers 
Rating:
5.0

Customer did not leave a comment.

Scott Bushey 
Rating:
5.0

The first location I had a reservation to pick up my truck (PakMail in Suwanee, GA) apparently forgot to put the key in the lockbox. After taking at least a half hour calling Uhaul (most of that time being on hold), they found me another truck at Star Storage. By the time I drove to the next town to Star Storage and got that truck, I wasted about 2 hours of time, so I was pretty upset. Star Storage was excellent, however.

Richard Ayers 
Rating:
5.0

Great customer service and friendly

Mona Norman 
Rating:
5.0

Customer did not leave a comment.

Bill Gackeler 
Rating:
5.0

Customer did not leave a comment.

James Carragher 
Rating:
5.0

Very Friendly and helpful

Brian Bartlett 
Rating:
5.0

The place where I picked up the truck was clean and the gentleman that took care of us was very helpful and attentive to us. The problem that I have is with the condition of the truck itself which was not mechanically well maintained at all. The truck drives very rough and when someone is renting such a truck, that is that big and to drive over 500 miles, It is very disappointing to see how Uhaul would accept such vehicles available to rent. The tires don't seemed to be in good condition which is a big safety hazard. This definitely has broken the trust and loyalty that I have had with the Uhaul brand. I was so relieved with the fact that I was done with the move and that we made it ok, that I forgot to tell the drop off place about the safety and driving issues with the truck. If you get this message, please let them know as no one should be driving that vehicle until it's repaired.

Luis Melendez 
Rating:
4.0

Customer did not leave a comment.

Irma Williams 
Rating:
5.0

Customer did not leave a comment.

Gregg Sudduth 
Rating:
5.0

Customer did not leave a comment.

Roger Newman 
Rating:
1.0

Customer did not leave a comment.

Tyler Ledford 
Rating:
5.0

Customer did not leave a comment.

Roy Douglass 
Rating:
1.0

The drop off point is very unclear and there is no designated key drop. They need to put up signs and be clearer about the entire process. We went after business hours and were very confused.

Lara Barnes 
Rating:
5.0

Nothing this was really simple and easy and fast

Idrissa Morgan 
Rating:
5.0

I did not know where exactly to drop the keys. It wasn't clear what to do as there wasn't a clearly marked sign. And because it was outside of business hours I had to call u line for assistance.

Riaan Stander 
Rating:
5.0

Customer did not leave a comment.

Greg Rollings 
Rating:
5.0

I waited till the last minute to reserve a truck, and the girl working there still offered me a truck as long as I promised to have it back by 1:30, and kinda saved the day lol :) thx

MICHAEL BAILEY 
Rating:
3.0

Customer did not leave a comment.

Michael Staton 
Rating:
5.0

Customer did not leave a comment.

Steve Smith 
Rating:
5.0

This is the location and management team that helped to set up the one way rental. They are wonderful to work with.

Bonnie Heisler 
Rating:
5.0

The truck has a transmission problem. I was moving to a hilly area. Going up even a small incline caused the transmission to smoke and have a burning smell. To go 4 miles took me over 3 hours. I would drive a short distance and have to pull over to let the truck cool down and continued this until i reached my destination. After the truck was empty it drove just fine.

ROGER DENNINGTON 
Rating:
5.0

Great service thank you

Steve Sealock 
Rating:
4.0

Jenna was extremely helpful and worked thru another issue we had with uhaul. I doubt if I will use uhaul again based on the quality of equipment. The replacement trailer uhaul provided us still had maintenance issues and failied components. The people were nice and tried to diffuse the situation but at the end of the day it all comes down to the quality of the equipment uhaul is promoting. That equipment is way past it's mean time to failure in my opinion.

Joseph DiBartolo 
Rating:
3.0

Customer did not leave a comment.

Susan Sanders 
Rating:
2.0

Staff wasnt as helpful and friendly as the location in Buford that we used a week prior.

Kimberly Gordon 
Rating:
5.0

Star Storage is a Five Star operation. Always a good experience!!!

Brett Denham 
Rating:
1.0

The truck was previously used by a smoker, their were still butts and ashes in the ash tray, ash on the dash, and the truck stank. The location did not have enough moving pads and did not have the furniture dolly I requested. I had to wait 20 minutes for the worker to open and she was apathetic. I needed to trade the truck in later for a larger one (the website recommendation was misleading)... I ended up in Buford GA, at that location the manager was much more accommodating and professional. I would drop Star Storage as a UHaul location. They do not deserve your brand.

James Jones 
Rating:
5.0

Customer did not leave a comment.

Puneet Srivastava 
Rating:
5.0

Employees were very nice and helpful

Scott Kessler 
Rating:
5.0

Customer did not leave a comment.

JONATHAN EDWARDS 
Rating:
5.0

Excellent service meeting our needs perfectly.

MACON PHARR 
Rating:
2.0

Uhaul changed my location pick up and time, but I didn't receive email until almost 40 minutes after original pick up time regarding change of location. The new location when called gave terrible directions and there are two Buford Highways in Atlanta, the real Buford Highway and a small section of GA20 where the location actually was. Took over 3 hours from my original pick up time to finally get the truck and was paying 4 guys $20 an hour sitting and waiting at our home. Finally got truck and the OIL light was on! Went in and told lady there, she called a regional mechanic and he said it was fine, just add some oil. So reluctant to take it, but had no other choice...put oil in it after I purchased and thankfully got loaded and to the destination. Cost me double for the loaders, and wasted a total of 4 hours due to change of location by Uhaul from my confirmed pick up time / location ......very disappointed, asked about a discount or refund, pick up said "we can't" the drop off did $15 and refunded oil even though not their fault...feel like Uhaul corporate should honestly refund us full amount!

GARY BARBER 
Rating:
5.0

Customer did not leave a comment.

ANDEINA DEWENDT 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HILLMAN 
Rating:
3.0

Customer did not leave a comment.

Joe Ford 
Rating:
4.0

Customer did not leave a comment.

Gary Smith 
Rating:
5.0

Customer did not leave a comment.

ROBERT SHEFFIELD 
Rating:
5.0

All was good

Eric Palmer 
Rating:
5.0

Friendly and helpful staff...

Ronald Stark 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BEAUCHAMP 
Rating:
5.0

The service provided by staff was simply outstanding. Their calm, helpful demeanor was so appreciated throughout the difficulties of our move and storage process. We will definitely recommend this location to others! Thanks again,

gary hall 
Rating:
5.0

Customer did not leave a comment.

DARIN CURRAN 
Rating:
5.0

Customer did not leave a comment.

Larry Taylor 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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