Customer Reviews for Star Spangled Sales
(U-Haul Neighborhood Dealer)

2,059 reviews

11020 Front St Unit A   Mokena, IL 60448
(E of Wolf Rd)

(708) 478-6182

Office Hours

  • Mon-Fri: 8:30 am–3 pm
  • Sat: 8 am–11 am
  • Sun: 7:30 am–10:30 am
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(708) 478-6182

11020 Front St Unit A
Mokena, IL 60448
(E of Wolf Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–3 pm
  • Sat: 8 am–11 am
  • Sun: 7:30 am–10:30 am
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Janet Kreml 
Rating:
5.0

Great!

JOHN NORDSELL 
Rating:
5.0

Customer did not leave a comment.

Bob Jones 
Rating:
5.0

Excellent service. Thank you.

John Velliquette 
Rating:
5.0

Customer did not leave a comment.

Mindy CARLSON 
Rating:
1.0

Horrible customer service my 3rd drop off the people were awesome but would never use U-Haul again or recommend

Bill Lefebvre 
Rating:
5.0

They've been great for 10 years I've used them .

Mark Halicky 
Rating:
5.0

Customer did not leave a comment.

RONALD WENCEL 
Rating:
5.0

Customer did not leave a comment.

Jeff Thompson 
Rating:
5.0

Customer did not leave a comment.

Bart Holmes 
Rating:
5.0

Barb & Al were both fantastic.

Dan Hart 
Rating:
4.0

Customer did not leave a comment.

George Perez 
Rating:
5.0

Customer did not leave a comment.

Daniel Taraszka 
Rating:
5.0

Nothing, staff did an amazing job and was very helpful. Will be back if and when we need anything

Nick Slaboszewski 
Rating:
5.0

Customer did not leave a comment.

Charles Pearson 
Rating:
5.0

My experience was great. Customer service was awesome and I would definitely rant another truck and recommend this haul location. Thank you

Dawn Jopek 
Rating:
5.0

Customer did not leave a comment.

mark erickson 
Rating:
4.0

Customer did not leave a comment.

chip krusemark 
Rating:
5.0

Customer did not leave a comment.

Daniel Walenga 
Rating:
5.0

Customer did not leave a comment.

christopher somrek 
Rating:
5.0

Customer did not leave a comment.

Chris Mennella 
Rating:
4.0

Dropped off after hours

Eric Knapp 
Rating:
5.0

Service was very friendly and owners are fantastic , Love that they are family , mom and Daugher was so sweet even there father was a great guy , Excellent place to rent uhaul 5 stars , Cory W

Corvan Wriddley 
Rating:
5.0

Customer did not leave a comment.

Tyler Klimek 
Rating:
5.0

Customer did not leave a comment.

Steven Galminas 
Rating:
5.0

During cold weather the trucks rear overhead doors are frozen shut and hard to open. Be nice to some how warm that door for customers

JEFFREY MACHAY 
Rating:
3.0

I rented a car carrier trailer. Though the trailer itself was satisfactory, it was kept outside and was full of snow and ice. The single digit temperatures caused the straps to freeze solid and it took me almost two hours to get them untied and into a usable condition. Quite a miserable morning. Else, the trailer performed well. Placing the trailer inside to thaw out the night before (I made a reservation) would have been an excellent move.

Russell Ertl 
Rating:
5.0

Barbara did an absolutely great job regarding our need for a moving truck. We had reserved a truck, days ahead of time, with a competitor, but when we went to pick it up on the day we needed it we were told they had no truck at all for us. The competitor did nothing for us - no substitute truck, no forewarning of there being no truck on the day we needed it. We called Star Spangled Sales, and spoke with Barbara. In a matter of minutes we were set up with a truck and were able to get our needed move for that day accomplished. We highly recommend Barbara and Star Spangled Sales to anyone needing to accomplish a move.

CYNDI PURVIS 
Rating:
5.0

Customer did not leave a comment.

Gregory Langosch 
Rating:
5.0

Customer did not leave a comment.

RICH HOTWAGNER 
Rating:
5.0

Customer did not leave a comment.

Daniel A Chavez 
Rating:
3.0

Have friendlier staff

Cyrill Basilio 
Rating:
5.0

Customer did not leave a comment.

Mike Schicker 
Rating:
5.0

Keep doing a great job

pablo paz 
Rating:
5.0

Very helpful staff

Bryan Lane 
Rating:
5.0

Very good staff to work with.

PETER STANISH 
Rating:
4.0

It was far from where I lived but they gave me a few extra miles

Jack Manprasert 
Rating:
5.0

Helpful and the service was great

Forest Stanley Butler 
Rating:
5.0

Wonderful people at the Mokena, IL store.

John Cooney 
Rating:
5.0

The furniture blankets were wet.

Cheryl Hensley-Burton 
Rating:
5.0

Customer did not leave a comment.

vikki barrett 
Rating:
5.0

Customer did not leave a comment.

CHARLES BROCK 
Rating:
5.0

Customer did not leave a comment.

Brian OHara 
Rating:
5.0

Customer did not leave a comment.

TRUSHANT AMIN 
Rating:
5.0

Customer did not leave a comment.

Michael Boldrey 
Rating:
5.0

Very nice staff and clean vehicles

James Andretich 
Rating:
5.0

Absolutely a great experience. I have used them four times and the service has always been excellent.

John Wegner 
Rating:
5.0

To much to rent the car trailer

ERICK WILLIAMSON 
Rating:
5.0

Customer did not leave a comment.

Denise Anderson 
Rating:
5.0

Customer did not leave a comment.

John Alletto 
Rating:
3.0

Parking was in an open gravel lot. Using the app for remote drop off was a pain. App kept going back to start. Took 25 minutes. Frustrating. But this location was convenient.

Janet Polson 
Rating:
4.0

Customer did not leave a comment.

Jacob Legler 
Rating:
5.0

Customer did not leave a comment.

Beth Kazmierczak 
Rating:
5.0

great service

Kestutis Ramoska 
Rating:
5.0

Everything went perfectly

Ron Stone 
Rating:
5.0

Customer did not leave a comment.

ARTHUR CARLSON 
Rating:
5.0

I have used Star Spangled Sales for years. They are friendly and professional. I can’t recommend them high enough.

John Rogers 
Rating:
5.0

Customer did not leave a comment.

Fabiola Almaraz 
Rating:
5.0

Customer did not leave a comment.

christopher somrek 
Rating:
5.0

Customer did not leave a comment.

Kristen North 
Rating:
5.0

Great customer service, very friendly and helpful. Would rent from again.

william stahulak 
Rating:
5.0

Customer did not leave a comment.

Keith Stevenson 
Rating:
4.0

Customer did not leave a comment.

Joe Schuringa 
Rating:
4.0

Return system on texting is terrible ,system wouldn't down load photos ,very upsetting .

Jim Domark 
Rating:
1.0

The location was locked during regular business hours. You are supposed to just leave your rental on the public street and not drive into the parking lot. However the sign stating do not enter the lot was obscured by already parked U-Haul vehicles so how can you know before you have made the mistake. Drop off time listed was incorrect. Owner was rude. Never again.

Kathleen Root 
Rating:
5.0

I love me Mokena Uhaul. I have been a loyal customer for over a decade now.

Deborah Butler 
Rating:
5.0

Customer did not leave a comment.

Theresa Dempsey 
Rating:
5.0

Nothing!!! I have used you all multiple times and the customer service to the cleanliness of the trucks AMAZING!!! Thank you

lauren ciszewski 
Rating:
5.0

Customer did not leave a comment.

K Kelai 
Rating:
5.0

Customer did not leave a comment.

Michael Ruzich 
Rating:
5.0

Nothing to improve. The two people who helped me with my rental were very kind and helpful, and I would absolutely rent from this location again because of them!

Brian Dvorkin 
Rating:
5.0

Customer did not leave a comment.

Tim Mcnamara 
Rating:
5.0

Customer did not leave a comment.

John Shannon 
Rating:
4.0

Star Spangled Sales was great. Had a problem with Trojan Storage Rental of Mokena. Was promised a truck, they had it sitting outside. I went inside and asked if I could look inside to verify the size (10 ft) would meet my needs. Check-in attendent said yes that’s fine. Come back inside and tell him that yes truck with work (size wise). He proceeds to tell me that Truck is reserved for someone else. Somebody is coming later for that 10 ft truck, yours hadn’t been returned yet. I don’t know how that works? How can a truck be sitting there and I can’t get it, mine hasn’t been returned ? Anyway avoid Trojan storage !!! Use Star Spangled !!!

Joseph Graf 
Rating:
5.0

Customer did not leave a comment.

Timothy Byrne 
Rating:
5.0

Customer did not leave a comment.

Chris Mennella 
Rating:
3.0

Do the necessary repairs to get the truck to drive SAFELY down the road without loosing steering, fix the illuminated warning lights on the dash, and fix the ramp so it doesn’t FALL OUT while driving down the road..little stuff to make people smile !!

Michael Devey 
Rating:
5.0

Customer did not leave a comment.

Yusef Yaghi 
Rating:
5.0

Customer did not leave a comment.

Trushant Amin 
Rating:
5.0

Great service!

Tim Witkowski 
Rating:
5.0

Customer did not leave a comment.

James Forster 
Rating:
5.0

If some reserves a drop off spot make sure there is room to drop off truck. I got notified the day of that I could not drop the truck off where I intended to. No facilities were available to drop off the truck that was nearby my location. They scheduled one-way rental turned into a two way rental. It seems like if you had any sort of logistic department you would be able to figure this out. I was very disappointed I had to drive the truck all the way home.

Patrick Schramm 
Rating:
5.0

Customer did not leave a comment.

Patrick Hesselmann 
Rating:
5.0

Customer did not leave a comment.

Robert Dornbos 
Rating:
5.0

Customer did not leave a comment.

Kristina Greco 
Rating:
5.0

Customer did not leave a comment.

Ruth Breese 
Rating:
5.0

Customer did not leave a comment.

christopher somrek 
Rating:
1.0

Cashiers should not be using personal iPhones to scan customer identification. Won't recommend or do business with a company when franchisees don't respect PII and other policies governing information security.

Tim Walker 
Rating:
5.0

Outstanding. Will definitely use them again

john hranicka 
Rating:
5.0

Customer did not leave a comment.

Janet Derwinski 
Rating:
5.0

Customer did not leave a comment.

KEVIN KINNERK 
Rating:
5.0

Customer did not leave a comment.

DORIS RICHARDSON 
Rating:
5.0

Allow customers to time-stamp unit returns, thus prorating their return rates.

Evan Stubbs 
Rating:
5.0

Customer did not leave a comment.

John Alletto 
Rating:
5.0

Absolutely amazing people, and very easy to talk to and very real. They get it and don't try to screw you over. Very respectful and honest. I will rent again from them

John Riedas 
Rating:
5.0

Customer did not leave a comment.

John Alletto 
Rating:
5.0

Customer did not leave a comment.

riverton cabinetry 
Rating:
5.0

Customer did not leave a comment.

Michael Pavlak 
Rating:
5.0

Barb was great

david miles 
Rating:
5.0

Customer did not leave a comment.

Brian Fitzpatrick 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top