Tony @ Star Auto is the best rental agent I've ever done business with, and I've done a lot of rental in a 50 year plus career.JEFFREY T.
Customer Reviews for Star One Auto
(Distribuidor de U-Haul del vecindario)
Dayton, OH 45431
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sab.: 9:30 a. m. - 4:30 p. m.
- Dom.: cerrado
- 10/2/2021 - 10/3/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DARRYL C.
The person marked that there was more gas that was actually in the truck. There was a quarter tank in the truck, and the representative marked there was in fact more gas, no initial inspection of truck. Did not sign contact.ANITA M.
Called UHAUL and was hung up on because the return location was unavailable.RONNIE T.
The manager charged an extra $20 for returning the trailer in the evening/after office hoursANTHONY P.
El cliente no dejó un comentario.Tammy D.
Keep up the excellent workJohnny D.
It's all nice and easy to use services.OPEOLUWA I.
Easy drop off. Friendly. Helpful.Kelly S.
El cliente no dejó un comentario.Mohamed M.
El cliente no dejó un comentario.tim S.
El cliente no dejó un comentario.SUSAN P.
Our reservation was for a different site that is a dedicated Uhaul shop, but they called the evening before pickup to let us know they did not have the trailer we needed but there is one for us at Star One Auto. Upon arrival at Star One Auto, we were a little skeptical, but the owner is super friendly and very helpful. As soon as he greeted us all of our skepticism was gone. All of the reservation information had been transferred over without issue. Best advice to the next customer would be to prepare for a little fun banter, the owner of Star One Auto is a great guy.NICOLE V.
El cliente no dejó un comentario.ERIN T.
It was badDAMIAN M.
El cliente no dejó un comentario.ROBERT G.
I requested the truck for 8hrs and was told I need to be back before thatGABRIEL W.
El cliente no dejó un comentario.DANIEL A.
El cliente no dejó un comentario.KEVIN E.
ABSOLUTE WORST EXPERIENCE EVER!!! Trying to get a hitch and trailer installed I was told to go to Middletown to pick up the hitch which would be installed at the Airway location. Got to Middletown and they knew nothing of those instructions. Was told the 2pm appointment I was EMAILED was an error and it would take an additional day. Showed up that day and was told they accidentally scheduled my appointment for a Cincinnati location.ALEXIS W.
El cliente no dejó un comentario.Karl R.
El cliente no dejó un comentario.FRANK C.
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.ray G.
El cliente no dejó un comentario.SHAWN E.
El cliente no dejó un comentario.christopher V.
El cliente no dejó un comentario.TONA K.
El cliente no dejó un comentario.NICHOLAS K.
Very courteousDARRIN M.
A very smooth transition and moving experience, everything went just great with my move to South Carolina from Ohio. I thought the cost was just a little too high but the service was excellent.EMMETT F.
El cliente no dejó un comentario.Sara C.
El cliente no dejó un comentario.Jeffrey T.
Great locationJeff T.
El cliente no dejó un comentario.TORI W.
El cliente no dejó un comentario.FURIOUS S.
El cliente no dejó un comentario.Jeffrey T.
Excellent serviceJOHNNY H.
El cliente no dejó un comentario.james E.
Uhaul as a company does not have a good system for closing out your order after drop off if a customer can't get the app to work. There should be an alternative means to close out the order instead of commenting they will put a note on the record that I dropped it off at the proper location. It leaves me the customer in a bad situation because the order is not closed out, which means I'm liable if something happens between the time of drop off and verification when the business opens up the next day. Luckily after numerous tries and attempts I was able to get the application to work and close out my order after drop off. You make it to difficult if the normal doesn't work....or the technology fails and put all the burden onto the customer to figure it out. Anyway, I hope this helps you as a company to provide a better service, it use to be really simple to rent from you and now it's difficult.Thomas B.
Great joblJeff T.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.Timothy G.
Great serviceJEFFREY T.
Everytime i use this facility i get excellent service and the equipment is always clean and in good condition. Small dealer big time service....by far the best in DaytonDexter C.
El cliente no dejó un comentario.Kristine S.
El cliente no dejó un comentario.KELLY S.
The bestJeff T.
I don't think the van had been whiped down. The agent was outstanding, courteous and efficent. As always I turned the van in better than I found it.David B.
I was charged for a dolly which I requested, but was not provided. I called a service representative upon realizing this Right after picking the uhaul up and was told that I would not be charged for the dolly as I was not given it. Despite being told this by the customer service representative and telling this to the man I dropped the uhaul off to it was listed on my receipt as I was charged for it.Natasha F.
Tried returning the same night 4 hours later and your app or service was having problems tried to call to speak with someone at uhual 1800 number was on hold for over an hour before I just gave up don't think I'd recommend your services againDaniel D.
To far away from what I neededTabatha B.
El cliente no dejó un comentario.ANTHONYDUANE E.
Fantastic service!!!! Very professional and courteous... This was my second time using this location. Will definitely use again in about 6 months.Kevin E.
Nice and smooth and quickDALEVON H.
Tony is a class act. Star One Auto is the best!Jeffrey T.
Star One Auto is the best!Jeffrey T.
I reserved the truck for 4 hours online to be told that I could only have it for 2.DREXELL B.
El cliente no dejó un comentario.MICHELLE L.
Star One is a first class business.Jeffrey T.
El cliente no dejó un comentario.Margaret A.
My fiance dropped the trailer off after hours so I do not know anything about this location.Shannon W.
Star 1 Auto is first class.Jeffrey T.
They were helpful and supportive in every way.Brenda M.
El cliente no dejó un comentario.SILVIA R.
I was told the initial cost was $84 plus tax which was $111 I drove it straight to Columbus and put 83 miles on it and now they're charging me for gas I'd like to know whyJohn J.
El cliente no dejó un comentario.Kristen W.
Could not get the phone app to accept the photo when trailer dropped off and was charged an extra day plus after hours fee. Ended up costing triple that the original estimate was.Customer service said the dealer would have to agree to refund..45 minute holds on Uhaul customer service phone number...not user friendly.Ronald P.
El cliente no dejó un comentario.Keith M.
El cliente no dejó un comentario.darryl M.
El cliente no dejó un comentario.Dexter C.
El cliente no dejó un comentario.SWAIBU M.
Service was excellent.CHRISTOPHER L.
Apparently you have changed the policy where you get charged based on the drop off time. As a result, I was unexpectedly charged an extra day rental even though the site was not even open. That was never the policy in the past and it was not explained to me. This change will drive me to pick up my rental at the very last minute on the pick up day.Thomas D.
El cliente no dejó un comentario.Greg C.
El cliente no dejó un comentario.JOHNNY H.
The mileage on the rental contract did not match the vehicle odometer. The turn-in date on the rental contract was incorrect. It reflected that I had to turn in the vehicle less than 24 hours after I picked it up, though it stated I was allotted 2 days to complete the move. Finally, many of the moving blankets were wet/damp and very dirty, even though they were packaged in plastic. They smelled like wet dog and were unusable. Sloppy, deceptive management!Russell G.
Truck had an oil leak and power steering leak. It smelled like burning oil . The truck road and drop e very rough.ANNA M.
GOOD SERVICE AND GREAT JOBJohnny H.
Tony is a great friend and representative.Greta R.
Thru my transmission out on my truck with that big huge hole out in the parking lotSherry H.
The owner was very helpful. Trailer was clean and pulled very well, good tires. I will definitely come back here if I have a need.Thomas M.
El cliente no dejó un comentario.Andreas B.
Uhaul quoted me 3 different rates. Ridiculous.Sandra T.
El cliente no dejó un comentario.Douglas E.
El cliente no dejó un comentario.Tim W.
El cliente no dejó un comentario.DAPANE S.
nice towemyron B.
Remove all the hidden fees. Website said $40 + $0.99 per mile. Drove 7 miles and the final bill was $75.Aaron B.
El cliente no dejó un comentario.Jennifer P.
Everything was good! Tony was very professional and courteous. Very helpful. Would use this location again.Tony E.
My truck had damage (which was marked as previous to my rental). My pickup location was changed from where I selected during my on-line reservation. It just smells a lot like someone trying to pass the buck on a less than desireable piece of equipment to someone else since mine was a one-way rental. Some of the damage presents sharp edges that could cause injury to a person's legs.Daniel S.
Great customer service! Easy to get in and out of location for picking up and dropping off trailer.James L.
El cliente no dejó un comentario.Derek A.
El cliente no dejó un comentario.Antionne M.
Very, very helpful, kind and respectfulLora G.
El cliente no dejó un comentario.Patrick U.
El cliente no dejó un comentario.JAMES V.
El cliente no dejó un comentario.Kennard B.
El cliente no dejó un comentario.Donald S.
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