Customer Reviews for Star One Auto
(Distribuidor de U-Haul del vecindario)

239 comentarios

4835 Airway Rd   Dayton, OH 45431

(937) 660-9913

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sab.: 9:30 a. m. - 4:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(937) 660-9913

4835 Airway Rd
Dayton, OH 45431

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sab.: 9:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY H. 
Clasificación:
5.0

Tony was very friendly and helpful. He processed me very quickly and explained everything clearly. The location was also very convenient.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHONDELLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suellen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB M. 
Clasificación:
5.0

Equipment needs more lubricant on ratchet strap devices and swivel wheel carrier.

THOMAS H. 
Clasificación:
5.0

He was awesome

TIMOTHY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DION L. 
Clasificación:
4.0

Very friendly and professional staff, no wait, made for easy pick up and return. A+

ROGER M. 
Clasificación:
5.0

Ethey were very nice and polite and they help us with the answers we gad.i would recommend them to anyone.

JUDITH G. 
Clasificación:
5.0

Owner was pleasant and professional. It was a very good experience…I appreciated that very much.

JEFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

eddie M. 
Clasificación:
3.0

Your preferred pickup system is bad. This is the second time I have reserved a truck or trailer from a preferred site, only to be bumped to another site, with not adequate warning of the change. I do not do online check in. I received a confirmation email from U-Haul stating my preferred pickup location, so I assumed that was the location the truck was at, especially since this was a U-Haul store. I received a call from Star Auto, and he asked me if I knew where he was located, and I said I didn't but I could get it from the email. He didn't tell me the location changed. You guys need a better system.

LAWRENCE DAVID E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY P. 
Clasificación:
5.0

Thank you for the good service

JOHNNY H. 
Clasificación:
4.0

Keep up the good job

VONDA F. 
Clasificación:
3.0

Making sure headlights work.

Sean F. 
Clasificación:
5.0

Thank you for the good service Excellent

GERALD P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARHONDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryonna L. 
Clasificación:
3.0

truck had a lot of damage and location a bit run down.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
4.0

The location was good. The UHaul app did not work for taking pictures. After trying the app several times, I used the website instead.

Walter N. 
Clasificación:
5.0

Thanks to Tony. #1 Uhaul rental location, and great guy.

Jeff T. 
Clasificación:
5.0

Tony @ Star Auto is the best rental agent I've ever done business with, and I've done a lot of rental in a 50 year plus career.

JEFFREY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL C. 
Clasificación:
1.0

The person marked that there was more gas that was actually in the truck. There was a quarter tank in the truck, and the representative marked there was in fact more gas, no initial inspection of truck. Did not sign contact.

ANITA M. 
Clasificación:
3.0

Called UHAUL and was hung up on because the return location was unavailable.

RONNIE T. 
Clasificación:
1.0

The manager charged an extra $20 for returning the trailer in the evening/after office hours

ANTHONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D. 
Clasificación:
5.0

Keep up the excellent work

Johnny D. 
Clasificación:
5.0

It's all nice and easy to use services.

OPEOLUWA I. 
Clasificación:
3.0

Easy drop off. Friendly. Helpful.

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN P. 
Clasificación:
5.0

Our reservation was for a different site that is a dedicated Uhaul shop, but they called the evening before pickup to let us know they did not have the trailer we needed but there is one for us at Star One Auto. Upon arrival at Star One Auto, we were a little skeptical, but the owner is super friendly and very helpful. As soon as he greeted us all of our skepticism was gone. All of the reservation information had been transferred over without issue. Best advice to the next customer would be to prepare for a little fun banter, the owner of Star One Auto is a great guy.

NICOLE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN T. 
Clasificación:
2.0

It was bad

DAMIAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
2.0

I requested the truck for 8hrs and was told I need to be back before that

GABRIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN E. 
Clasificación:
1.0

ABSOLUTE WORST EXPERIENCE EVER!!! Trying to get a hitch and trailer installed I was told to go to Middletown to pick up the hitch which would be installed at the Airway location. Got to Middletown and they knew nothing of those instructions. Was told the 2pm appointment I was EMAILED was an error and it would take an additional day. Showed up that day and was told they accidentally scheduled my appointment for a Cincinnati location.

ALEXIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ray G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

christopher V. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS K. 
Clasificación:
5.0

Very courteous

DARRIN M. 
Clasificación:
5.0

A very smooth transition and moving experience, everything went just great with my move to South Carolina from Ohio. I thought the cost was just a little too high but the service was excellent.

EMMETT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

Great location

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TORI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FURIOUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

Excellent service

JOHNNY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james E. 
Clasificación:
5.0

Uhaul as a company does not have a good system for closing out your order after drop off if a customer can't get the app to work. There should be an alternative means to close out the order instead of commenting they will put a note on the record that I dropped it off at the proper location. It leaves me the customer in a bad situation because the order is not closed out, which means I'm liable if something happens between the time of drop off and verification when the business opens up the next day. Luckily after numerous tries and attempts I was able to get the application to work and close out my order after drop off. You make it to difficult if the normal doesn't work....or the technology fails and put all the burden onto the customer to figure it out. Anyway, I hope this helps you as a company to provide a better service, it use to be really simple to rent from you and now it's difficult.

Thomas B. 
Clasificación:
5.0

Great jobl

Jeff T. 
Clasificación:
3.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

Great service

JEFFREY T. 
Clasificación:
5.0

Everytime i use this facility i get excellent service and the equipment is always clean and in good condition. Small dealer big time service....by far the best in Dayton

Dexter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELLY S. 
Clasificación:
5.0

The best

Jeff T. 
Clasificación:
4.0

I don't think the van had been whiped down. The agent was outstanding, courteous and efficent. As always I turned the van in better than I found it.

David B. 
Clasificación:
2.0

I was charged for a dolly which I requested, but was not provided. I called a service representative upon realizing this Right after picking the uhaul up and was told that I would not be charged for the dolly as I was not given it. Despite being told this by the customer service representative and telling this to the man I dropped the uhaul off to it was listed on my receipt as I was charged for it.

Natasha F. 
Clasificación:
3.0

Tried returning the same night 4 hours later and your app or service was having problems tried to call to speak with someone at uhual 1800 number was on hold for over an hour before I just gave up don't think I'd recommend your services again

Daniel D. 
Clasificación:
1.0

To far away from what I needed

Tabatha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYDUANE E. 
Clasificación:
5.0

Fantastic service!!!! Very professional and courteous... This was my second time using this location. Will definitely use again in about 6 months.

Kevin E. 
Clasificación:
5.0

Nice and smooth and quick

DALEVON H. 
Clasificación:
5.0

Tony is a class act. Star One Auto is the best!

Jeffrey T. 
Clasificación:
5.0

Star One Auto is the best!

Jeffrey T. 
Clasificación:
2.0

I reserved the truck for 4 hours online to be told that I could only have it for 2.

DREXELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE L. 
Clasificación:
5.0

Star One is a first class business.

Jeffrey T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Margaret A. 
Clasificación:
4.0

My fiance dropped the trailer off after hours so I do not know anything about this location.

Shannon W. 
Clasificación:
5.0

Star 1 Auto is first class.

Jeffrey T. 
Clasificación:
5.0

They were helpful and supportive in every way.

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SILVIA R. 
Clasificación:
3.0

I was told the initial cost was $84 plus tax which was $111 I drove it straight to Columbus and put 83 miles on it and now they're charging me for gas I'd like to know why

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen W. 
Clasificación:
1.0

Could not get the phone app to accept the photo when trailer dropped off and was charged an extra day plus after hours fee. Ended up costing triple that the original estimate was.Customer service said the dealer would have to agree to refund..45 minute holds on Uhaul customer service phone number...not user friendly.

Ronald P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

darryl M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dexter C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SWAIBU M. 
Clasificación:
5.0

Service was excellent.

CHRISTOPHER L. 
No se han enviado comentarios para esta ubicación.

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