Comentarios del cliente para Star Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Star Mart

Grado total:

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Branden A. en

Grado:

Best service by far

ANN MARIE S. en

Grado:

Location of this place was almost 8 miles out of my way after I reserved the truck from a much closer location! How about some credit for this inconvenience?

Stephen W. en

Grado:

El cliente no dejó un comentario.

carlos Q. en

Grado:

I would only recommend he mobile appt version if you need to rent after hours, otherwise it’s to frustrating of a process. I rather deal with a human.

Chris H. en

Grado:

El cliente no dejó un comentario.

Margaret H. en

Grado:

I would give this location an "EXCELLENT" but the older gentleman who works there seemed a little distrusting towards African American people. The lady was extremely helpful and knowledgeable. Kudos to her for making the experience as painless as possible.

Michael C. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

First, the rental was not available when I arrived, I was told that I needed to wait until 8am instead of getting it at 7am as arranged on the reservation. Second, there was a panel on the floor that should have been bolted down with about 12 bolts, but it only had three bolts and it felt like it was about to break every time we accidentaly stepped on it.

Andrew K. en

Grado:

El cliente no dejó un comentario.

Anthony B. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

this was a small convenient store. It was very quick and easy drop-off.

Kimberly B. en

Grado:

There were some technical issues, the screen froze when I was trying to sign then hit enter. The guy working there tried to call someone and no one was available. I’d definitely recommend better technical support.

jaime S. en

Grado:

El cliente no dejó un comentario.

Richard P. en

Grado:

El cliente no dejó un comentario.

Shakira C. en

Grado:

My card was first charged at this location and I was told that I had to do a cash deposit . I explained to the rep that my card was charged and he told me it was my responsibility to contact U-Haul. After contacting U-Haul it’s been a headache and hell because none of the representatives can effectively process the refund. I never requested a check to be mailed to the address on file since I moved from there & spoken to multiple reps seems that no one can give me a resolution to the matter . I simply requested my money to process my card the same way it was taken ! I would not recommend renting from U-Haul or this location and will be contacting the BBB.

Kalisha A. en

Grado:

The online process is very tedious and takes up alot of time.

Noah H. en

Grado:

El cliente no dejó un comentario.

Bryan H. en

Grado:

Store clerk was very helpful and nice

BARBARA P. en

Grado:

Truck inside dirty. Doors hard to shut and passenger door flung open while driving. Hard to slam shut. Never had a truck like this before. Engine makes a funny noise when stopping and starting. Takes a while to turn over. Just thankful we made it back safely. Feel I was over charged for the quality. Would never rent from here again

Michel F. en

Grado:

El cliente no dejó un comentario.

KIMBERLY H. en

Grado:

Easiest truck rental I ever had. Friendly and professional staff, no waiting, price as advertised, and it was ready at the time I requested it.

Michael V. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

El cliente no dejó un comentario.

Larry C. en

Grado:

Location was probably fine but the truck was NOT. Here are the notes I already sent to U-Haul: Also, FYI, that truck got a whopping 7 MPG (and not with a full load)! That was quite a shock when I refilled it before returning. Note: I think the transmission is going as it shifts awkwardly and the engine revs up before it does eventually shift (automatically). Also note: I had to have service called for the back door on the truck. The spring was VERY stiff and powerful and the door slipped out of my hands, retracted up into the track with such force that it was jammed. A neighbor (much taller and stronger than me) was able to release the latch that was snagged and causing the problem but I called your service anyway to see if they could make sure it did not happen again. It talk awhile for someone to be dispatched and arrive – because your operator told me she was having a problem finding someone available and experienced with these doors. He may have been one but not the other. He understood the concept and thought that there would be no further problems but was unable to get into the works to fix any problems there might be. Lastly, I made a reservation for a truck to be picked up at Rose Mart 208 in Wake Forest. The confirmation email (and the only one I receive BTW) even said You are scheduled to pickup your equipment at Rose Mart 208 on Sunday, June 16, 2019 at 11:32 AM for 1 days . Turns out that you all changed the pick up location and neglected to tell me. The attachment to that email did say that it was to be picked up at Star Mart but why would I have even looked if the body of the email itself did not tell me what I was expecting to see already? Apparently I was supposed to receive some follow up email tell me that you made the change – which I never did. And when I requested an extra day, your confirmation email said, again You are scheduled to pickup your equipment at Rose Mart 208 on Sunday, June 16, 2019 at 11:32 AM for 1 days . So even after I alerted U-Haul to this discrepancy when I made the extension request, the same error was carried forward. As such I will probably never rent with U-Haul again. That mileage thing really grates me. It may mean that the truck was woefully out of condition really inefficient gas mileage wise or that, in this case, FULL did not mean FULL. As we know, fuel gauges can read FULL and still be a few gallons short. If that was the case here, then when I returned the truck REALLY full, that would account for my having to put in a few gallons more than I really used. I think that happened with a previous rental as well where a promised 15-18 MPG turned into 11 -- and the rep had said I was luck because this was a newer truck and got great mileage. When pressed as to why it only then got 11 MPG, I was told "that IS great mileage". But, as I said, this is my last rental with U-Haul. I don't utilize them that often but it would appear that I used them at least

KIM M. en

Grado:

However, the self-check out did not work because the app would not let us start before our pick up time at 8 because the App said the store opened at 9am. The store was open at 7am.

Michael K. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

I was charged $25 plus tax for a cleaning fee when I returned the truck already clean. This is a joke, obvisouly the owner is trying to make money through a lie. I have moved dozens of times in my 45 years so little did he know I took pictures and a video before returning. He would be wise to refund the arbitrary fee he falsely imposed on my credit card.

Brian D. en

Grado:

The seal on the driver's door was coming loose and made for VERY loud whistling while driving above 40mph. Since I was driving on highways for over 4 hours, it became incredibly annoying and frustrating. I had to yell to speak to the person sitting next to me. What would've been a good experience was turned into a headache ridden ride up the east coast.

Clinton C. en

Grado:

If you return on weekend, you may have to wait next day for receipt because it’s a neighborhood U-haul location. At larger locations, return inspections are completed at time of return. As long as there are no issues, you will be fine.

Sijbout D. en

Grado:

El cliente no dejó un comentario.

Andrew H. en

Grado:

The manager is great, but there are a ton of potholes in the lot

Hellena B. en

Grado:

El cliente no dejó un comentario.