Customer Reviews for Star Food Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was great.

Rating:

2.0

I don’t know if this is standard procedure but my employer and mother were called prior to my approval. This felt very intrusive and inappropriate and I would love to know why my mother needed to be woken up at 5:30 in the morning to validate that her 35 year old daughter is renting a U-Haul for a few hours. In addition, the app was very buggy and difficult to use. Also, I think it should be more clear that the 10 ft trucks don’t have ramps

Rating:

3.0

No comment.

Rating:

1.0

The truck I rented wasn't totally clean. The U-Haul app didn't work, so I had to contact U-Haul. They had me use their website. The location said they didn't have anything to do with the trucks, but yet they had the hand truck inside. Operational wise, the truck worked great.

Rating:

3.0

Needs more space for large UHauls.

Rating:

5.0

Perfect size. Truck ran great.

Rating:

5.0

Great guys and extremely helpful and made me feel welcome.

Rating:

1.0

Have your merchant stop adding charges. I reserved online and confirmed I would pick up using your app. When I got there the app would not work so went inside. Representative said I was good to go and gave me the key. It was not until later I saw there was a $14 insurance added that I did not accept online. Called merchant and was told I had to dispute with u-haul since I had already accepted the billing. I did not accept it, this was added without my consent and I was never asked for advised. I have insurance which covers rentals, yes including trucks.

Rating:

1.0

NO ONE HAS CONTACTED ME ABOUT MY EXTRA CHARGES… I WILL BE CONTACTING MY BANK

Rating:

5.0

Guy at the counter was very helpful and fast with the rental. Stopped at the store on Blanding to pick up moving blankets and they were helpful and courteous as well.

Rating:

3.0

It was far away from my original rental store....there were only 2 trucks st this location...period. this was NOT a full service location, instead it was a small convience store....in the middle of BFE....

Rating:

2.0

Truck has crash damage and both doors do not close completely. Engine idles poorly and runs rough. This truck is a piece of junk. The inside of the cargo box was nice and clean. This is a convenience store and the trucks are in a grass lot. Don't go in the rain.

Rating:

1.0

The ramp did not work I took the truck right back showed him ramp wouldn't come out no refund no confirmation he discontinue rental I lost $115 because you guys sent me there

Rating:

2.0

I reserved this truck online and opted not to get the insurance on it. At time of pick up, we were told that the insurance was "mandatory" and they added it to our agreement automatically. I was told the charge would be credited to my card when I complained about the bill, but I found this to be dishonest. We also had to travel to a different city to pick up the truck although we made the reservation for our city well in advance. This added cost and time and was a major inconvenience. I know the location issue was not the fault of the pick up location.

Rating:

5.0

Great customer service. Appreciate his patience with us and answering any questions we had getting set up. Thank you!

Rating:

5.0

None

Rating:

4.0

None

Rating:

4.0

Fuel levels were not as accurate website said one thing but the truck it’s self said something completely different and I’m e I returned my rental I was charged and extra 70 dollars for fuel! Even though I replaced the fuel I used I was still charged even sent in pictures of fuel levels would not recommend anyone doing anything after hours or use the app to check in

Rating:

5.0

There was a lot of gas fumes in the cab. Had to drive with the windows down. It was a raining day.

Rating:

1.0

When we dropped of the truck at 11:30 the lady came outside and yelled at us saying we can not drop off the truck there and would not stop yelling even though I parked it next to other trucks and a sign saying uhaul rentals AND showed her the sign saying 24/7 return above a drop box! We left knowing full well it was a location. Next day I returned to make sure everything was ok and the owner charged me $30 saying the gas was not at 1/4 when I dropped it off. I was already aggravated in our treatment and chose not to argue the fact it was at 1/4! Horrible experience ! Place is a liquor store literally

Rating:

4.0

Lady at the convenience store where we picked up the truck was EXTREMELY helpful!

Rating:

1.0

I felt like I was overcharged. They charged me for equipment that they didn’t provide I was charged over $300 to move my things from one apartment to another in the same zip code. The uhaul was not clean and wrecked of smoke The uhaul store alerted me at the last minute that they didn’t have my size truck and canceled my pick up and I had to go to this third party person that didn’t explain well and I fell I was overcharged. I would not recommend them

Rating:

3.0

There was a delay in retrieving the key from the lockbox. The representative left early leaving me with no assistance.

Rating:

4.0

Dude behind the desk was a fuckin douchebag a quick to anger Saudi that shouldn't even be living in this country.

Rating:

5.0

Just keep up the great customer service!

Rating:

1.0

Truck was in a field. It was a convenient store and person working clearly did not know how to process. The online could not find place which is why I was forced to go inside to complete. Took over 30 minutes to get it done and no inspection completed as he was like I’m alone but your good. One of the dolly’s were missing and I had to go to another place to pick up and return the extra blankets had I didn’t get refund they chained it would happen at drop off location.

Rating:

5.0

The gentleman who checked me in was absolutely fabulous but when I checked the equipment back in the woman was rude and very abrupted with me which I didn't appreciate that at all. Other than that it was a good experience.

Rating:

3.0

I couldn't take yo a representative when it was having issues.

Rating:

5.0

Outstanding experience. Even the woman at the convenience store is so kind. She also, in fact the greatest!

Rating:

5.0

Telephone wait time too long.

Rating:

1.0

The guy was late getting there he was rude as hell said he had his own work to do was unable to get information through on cell phone.

Rating:

1.0

Had no idea what to do

Rating:

1.0

Attendant was rude and condescending. Was not clear with directions. Would not recommend this location as a pick up or drop off location.

Rating:

5.0

Awesome

Rating:

5.0

very easy process, was in and out in record time, truck was clean and well maintained. store associate was quick, knowledgeable and professional. very good experience. will defiantly re rent from this location.

Rating:

1.0

The lady was extremely rude when we dropped off the truck!!

Rating:

2.0

Terrible experience, had to be done completely via phone and kept having issues with trying to get approval to get keys.

Rating:

1.0

-The owner of this location told me I couldn’t park my truck in his location -i was never told that the location was a touchless drop off, meaning i had to stand in the parking lot downloading the uhaul app which inly allowed me to return the truck but wouldn’t accept the tow trailer

Rating:

1.0

When I arrived the location owner told me I couldn’t drop off there, and told me to find another location, despite my contract saying i would be charged additional fees for dropping off anywhere other than this designated location.

Rating:

4.0

Better assistance with the person helping on the phone. It took over an hour and she was not very patient. Nevertheless, you are awesome.

Rating:

1.0

I requested a dozen moving pads and they tossed a stack in the back of the truck not in a plastic bag or anything, I didn’t think to count how many there were so I was surprised when I dropped the truck off and was missing 4 blankets and they guy at the drop off was charging me $7 a piece for them.

Rating:

3.0

Was not able to receive receipt for return

Rating:

3.0

I PAID FOR DOLLY AND THIS LOCATION DIDN'T HAVE ONE WHEN I WENT TO MAIN STORE AT THE 700 BLOCK OF BLANDING BOULEVARD, ORANGE PARK FLORIDA, THEY'RE SO BUSY I DIDN'T HAVE TIME TO WAIT. I CALLED AND THERE WAS A 20 MINUTE WAIT. NEVER USE UHAUL AGAIN.

Rating:

1.0

Good afternoon Why I was charged twice on my debit card. One charge was $182.97 and that is okay, but the second charge I do not understand and never agree. It was for $56. I would like to get my $56 back to my account. My contract number is 90482190

Rating:

5.0

The person there that day was a complete professional. I was happy with his level of customer service.

Rating:

1.0

Don't rip customer of by lying to them and charging yr customers 435.00 for a 2day rental because they didn't return truck 5 miles further down road.

Rating:

4.0

Manager was very nice and polite.

Rating:

1.0

Customer service was horrible. When we dropped off the equipment after using it the worker in the store used profanity towards my wife when my wife was trying to explain that we were returning it. I don't appreciate my wife being talked to that way and if Uhaul is going to associate themselves with these kinds of people then I will have to go elsewhere for my moving needs.

Rating:

5.0

They did a great job and got me out the door quickly.