Customer Reviews for Star Computer Service and More
(U-Haul Neighborhood Dealer)

345 reviews

2574 St Clair Ave   Toronto, ON M6N1L8

(416) 604-3444

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(416) 604-3444

2574 St Clair Ave
Toronto, ON M6N1L8

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Pereira 
Rating:
4.0

Very friendly staff

Veronika Ross 
Rating:
4.0

Customer did not leave a comment.

Parita Patel 
Rating:
4.0

The App must be improved. Is not clean and some parts are confusing

Mirush Trimi 
Rating:
4.0

Very efficient check in and out !!

Grant Pynn 
Rating:
5.0

Customer did not leave a comment.

Simeon Ehrlich 
Rating:
5.0

Customer did not leave a comment.

Darius Gibowic 
Rating:
4.0

Customer did not leave a comment.

Sibra Ha 
Rating:
5.0

Customer did not leave a comment.

ADAM GALLAGHER 
Rating:
5.0

Easy online reservation and exceptional friendly counter service at the pickup location

John Tutko 
Rating:
5.0

Fix your mobile app. It got stuck on Confirm Location completely blocking the pickup and return process. Has to call the store owner to come in to manually register.

Robert Bangrove 
Rating:
5.0

Customer did not leave a comment.

Alix Campbell 
Rating:
2.0

Pay attention to the gas meter no matter how old fashioned it is. Photograph is carefully before and after. They charged me the equivalent of a Litre a mile for the use of the vehicle.

Christopher Cucco 
Rating:
4.0

Staff should take a few moments to quickly go over the basics of operating the controls of the specific truck before releasing it to customer.

Arvo Kuld 
Rating:
5.0

Wonderful Store Associate. Great customer service at a great price.

Tenzin Ingsel 
Rating:
3.0

Dash indicator light ON saying window washer needs filling. Also I was at location at 3:00 pm Nov 9th to pick up my rented vehicle BUT the office staff was absent and I had to wait until close to 30 minutes before person arrived and able to get keys and proceed

Adam Bower 
Rating:
5.0

Thank you for the help to complete the reservation

Fernando Jorcano 
Rating:
5.0

Customer did not leave a comment.

Huy Vi Hoang 
Rating:
5.0

Customer did not leave a comment.

Zane Chatodkath 
Rating:
5.0

Customer did not leave a comment.

Yavuz Rao 
Rating:
4.0

Customer did not leave a comment.

Glynys Jones 
Rating:
2.0

Customer did not leave a comment.

Zalki Press 
Rating:
4.0

Excellent

Wojciech Goral 
Rating:
5.0

great service

Andre Picher 
Rating:
2.0

The website did not give me a key code. I could not access the UHaul.

Victoria Wong 
Rating:
4.0

The inside of the vehicle had a lot of dirt, but overall everything went fine no issues concerning customer service as well from both Uhaul customer service desk and the agent from pickup location.

Javed Peeroo 
Rating:
5.0

Excellent

DANSO BASSIRU 
Rating:
5.0

Fair price with good service

Tashi Choephel 
Rating:
5.0

Great

Errol Potok 
Rating:
2.0

The U-Haul app for acquiring the information to access the keys during off hours is not user friendly. Myself, plus two other customers were delayed between 30 & 60 minutes as the information was either late coming, insufficient or the locks weren't working properly. Not the best way to start. We called U-Haul head office to have our return time extended due to the late start and ended up getting bounced around to 4 different departments. When we finally got an agreement to extend they said they would email us a confirmation, which we never received. In addition the owner/manager completely lacked any customer service skills. The whole event certainly left us with a bad impression of U-Haul

Grant Kay 
Rating:
5.0

Well, what I’ll say is that, just keep it on the service is very good

ebene jules 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Dogan 
Rating:
1.0

I am not setisfied your service I did paid too much charge.

Jitesh Desai 
Rating:
5.0

Customer did not leave a comment.

Yavuz Rao 
Rating:
5.0

Customer did not leave a comment.

KYLEDAVID KLIBINGAT 
Rating:
5.0

Customer did not leave a comment.

Gregory Cifelli 
Rating:
5.0

Customer did not leave a comment.

Moira McCallum 
Rating:
5.0

Customer did not leave a comment.

Zak Bhatti 
Rating:
5.0

Exelent service by the guy in the place, fast and attentive

Arturo Hernandez 
Rating:
3.0

was told one price charged another

nelson dasilva 
Rating:
4.0

it was overall good. the parking lot is a bit small and tight.

Kristine Macaraig 
Rating:
5.0

My experinece was friendly and speedy customer service

ANDREWWALLACE PARKER 
Rating:
5.0

Customer did not leave a comment.

thuy tran 
Rating:
5.0

Customer did not leave a comment.

Anthony Boustany 
Rating:
5.0

Customer did not leave a comment.

Marc Remmling 
Rating:
5.0

Customer did not leave a comment.

Adrian Lucian 
Rating:
1.0

The pick up location was changed, which took extra time, no one explained anything, when I dropped off the truck, the person said to go somewhere else, no room here. I had to insist nicely for him to keep it, I will not use uhaul again.

Achal Jain 
Rating:
1.0

Tried to overcharge on mileage, if using be sure to keep your own records.

Kieran McQuattie 
Rating:
5.0

I was very pleased with the service!

SAAD SARIEDDINE 
Rating:
5.0

Customer did not leave a comment.

Tony Resendes 
Rating:
4.0

Nothing every thing was good for me.

Yvette Cox 
Rating:
4.0

I thought that I had declined any additional costs offered, but somehow I had included the cost for blankets and a dolly. This was my error, but I would prefer to add costs myself as opposed to decline them. I didn’t realize I had added something unnecessary.

Susan St-Pierre 
Rating:
5.0

brush snow off the van before renting it, for safety

Jasmine Hughes 
Rating:
5.0

Customer did not leave a comment.

Raelene Ernst 
Rating:
3.0

Customer did not leave a comment.

Bunleng Lim 
Rating:
2.0

The truck was dirty. Nose duty napkins found on the coffee cup holder. The seats all with pet fur. The back of the truck's floor all dirty.

Newton Vieira 
Rating:
5.0

Customer did not leave a comment.

maja vukosavljevic 
Rating:
2.0

Location is on a busy street. Parking lot is extremely small and exceedingly crowded. There was a foot of snow at the time I did self check out - so I had to push through the snow.

ANDRE Portaro Tzermias 
Rating:
5.0

Customer did not leave a comment.

Rosemarie Anderson 
Rating:
5.0

Good experience overall. Friendly staff and smooth pick and drop

Karandeep Saini 
Rating:
3.0

Customer did not leave a comment.

Peter Matukas 
Rating:
1.0

Tell people what parking is like because the where I dropped the truck off was a damn mess and next to impossible to park a 10’ truck in, almost got in a few accidents becuase of how poorly laid out the drop off site was, the lot and store was just an absolute mess

matthew chaddock 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DECROOCK 
Rating:
5.0

Customer did not leave a comment.

BRIAN LY 
Rating:
5.0

Customer did not leave a comment.

Rick Mejias 
Rating:
4.0

Customer did not leave a comment.

Toas Rickus 
Rating:
5.0

Good service, good person.

Pengchong Wang 
Rating:
5.0

Very helpful staff. Clean vehicles

ALISON BOURNE 
Rating:
5.0

Customer did not leave a comment.

Normando Da Cruz Silva 
Rating:
1.0

This was not the location I chose having booked several weeks beforehand. It was over a 30 minute drive just to pick up the van. I had booked a one way drive with drop off in Belleville. Was then informed I had to return the van to the same location. I was informed of this at the 11th hour and had no opportunity to seek alternative arrangements elsewhere. This cost me an additional $350. Very unhappy. Will never use U-Haul again and will advise anybody else also never ever to use U-Haul. I believe this change was made at the last moment purely to make more money. Disgusted.

Ashley Roberts 
Rating:
5.0

Looks can be very deceiving! This location is not flashy at all but they do pack a great punch. Excellent people here and they were very accommodating. IMO they were excellent!

Donald Drouin 
Rating:
1.0

Customer did not leave a comment.

MEHMET PARLAK 
Rating:
5.0

Customer did not leave a comment.

Keisha James 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Breen 
Rating:
5.0

Brian gave me fantastic service in every way!!! This will be my new "go to" U-Haul location 😀

Thomas Yox 
Rating:
5.0

Just one comment.The van itself was the perfect size but the drivers area was quite small. I'm 6'5" and I used to drive all sizes of trucks when I was a student (worked for a moving company) and never had a problem with the driver area in my life. Because of the metal barrier between the seats at the front and the cargo area it prevented the seat to extend all of the way back. Not a big problem but if I had to drive for a long distance I wouldn't have been able to. Thank you for the rental. All worked out .

RICHARD CHAMBERS 
Rating:
5.0

The associate was knowledgeable and helpful. It is important to me that associates have product knowledge and good customer service skills thank you

Shereen Notice 
Rating:
5.0

Customer did not leave a comment.

Keisha James 
Rating:
5.0

Keep on the good work

RAYMUNDO REYNA MARTINEZ 
Rating:
3.0

They rented me a cargo van with no fuel. The low fuel indicator light was already on when I picked it up, which was really annoying. The attendant acknowledged it was empty, blamed the previous customer, and told me there was a gas station around the corner where I could fill it to 1/4. When I returned it 1/8 full, he tried to tell me I needed to add more fuel and return it at 1/4. I have always understood Uhaul and other vehicle rental contracts to require returning the vehicle at the same or higher fuel level it had when you picked it up. By renting it empty, he forced me to return it with more fuel than it had when I got it. To then push me to add even more fuel left a bad taste in my mouth.

Chris Rapson 
Rating:
4.0

Customer did not leave a comment.

Rob Lowry 
Rating:
1.0

When you fuck up on your end, own up to it!

Ketty Alfaro 
Rating:
3.0

Customer did not leave a comment.

Katie German 
Rating:
5.0

This place and the people running it are absalute gems

ben frank 
Rating:
2.0

The location was closed when I got there, forcing me to figure out how to check out the car online myself. The website was buggy, which caused me a delay of 45 minutes to get the van, causing me to start my move in a delay and made the whole day a rush. Also, the truck REAKED of cigarettes. It actually clung to my clothes, it was disgusting.

Helder Brum 
Rating:
2.0

Reservation was easy. Live chat was super and made pick up easy even with an international drivers license. The truck was filthy dirty, the entire back was full of mud and dirt. The cab was uncleaned. When I had trouble with the lock box the number provided was not in service. Very grateful for the live chat, they were extremely helpful. Would not recommend this location and would not use it again for myself.

Ona Babeckas 
Rating:
3.0

to give credit where credit is due, the van could have been cleaner, since the customer is doing so much work with the validation of photos, self check-in, the employee could do a quick review and make sure that garbage is taken out of the door pocket areas. In addition, it would be helpful if it was explicitly called out that the van could be put back driving forwards. It is difficult to reverse a van, especially one that you are not used to driving, into a very small space, with low visibility, on a very busy St. Clair Avenue This would be my recommendations on making it a better experience. I would imagine that if someone wasn’t fully comfortable driving a vehicle of the size, putting the vehicle back into place would be very challenging

Eric Okawara 
Rating:
4.0

Minimize the online application

John Salagubang 
Rating:
4.0

Customer did not leave a comment.

Hubert Eng 
Rating:
3.0

Overcharged by gas as the gas wasn't full like they said it was. I put the real amount while doing their online inspection and uploaded a picture but was charged as it was full tank. Other than that, no problems.

DanielMamede Ataide 
Rating:
4.0

Although the vehicle was clean, it could have used a dusting off inside the cab. Also, you should never have to pick a rental with quarter tank of gas. No less than half a tank, 3/4 tank would be ideal.

ERMILIANO TACCONELLI 
Rating:
5.0

As of the now,customer service is just right ..

MATONDO LUTETE 
Rating:
1.0

This Uhaul experience was far my worst yet. I am thankful I take diligent photos of the Uhaul so I can keep record of the stunts anyone might try to pull. Thankfully, I did so!! The vehicle inside had a number of boxes in the trunk, which was clearly never checked. The interior/ exterior walk of the vehicle condition had never been done as with previous Uhaul experiences. I had returned the vehicle as I usually do to the key drop-off to be notified of a $46 charge the following day and I called in to be told it was for "gas use". I have the photos of both pickup and delivery of the fuel gauge and it's the same. The $46 is a severe misrepresentation of how much fuel the vehicle had on pickup and resulted in exaggerated charges!! When confronted about this, the owner requested photos, which have been provided and still not refunded. This was a very close call, however I want a resolution and ALSO prevent others from being ripped off! My wife returned another Uhaul for me this afternoon and AGAIN the person working there came back and told her it was $76, meanwhile the gas was at the exact same position and ONLY 3 MILES WERE DRIVEN!! Once my wife explained all her documentation, he stuttered and began adjusting the price to where the evidence showed and only $28 was charged, leaving another HUGE GAP in their attempt to overcharge customers. This week was 2/2 scam attempts and both times I can prove them wrong and also very offending to just about all consumers. My suspicion tells me that they have and are doing this to many customers who don't keep proper records to prove them otherwise and simply accept the false charges to apply. This is a horrible business practice of ripping people off. I trust this will be escalated and these people will be challenged on the business practices and maintenance of U-Haul's reputation as a business. My suspicion would be that of an often track record of overcharging customers for overages on gas and mileage...

Alessandro Galea 
Rating:
3.0

Totally average. Not very helpful

MARIACLARA WODZINSKA 
Rating:
1.0

I was $38 for fuel charges just for 14miles running drive. This is very high fuel charges applied to me.... Very costlier than other options.

Noman Salam 
Rating:
2.0

Customer did not leave a comment.

Tyler Marshall 
Rating:
5.0

Customer did not leave a comment.

Idamina Babarinsa 
Rating:
3.0

Vehicle could us a wipe down of common surfaces in vehicle- Main concern -Dried coffee spills inside truck roof and cup holders. -Other crumbs in cup holder. -Old parking pay stubs in front windshield. No other complaints. Vehicle gave no issues. Process was easy. The male on staff that day was polite. (4 stars) - found reservation and information with ease. - provided copies of all documents - performed checks of vehicle

shineta duncan 
Rating:
3.0

I like the mobile pickup . It was easy, the truck was ready and I was on my way faster than I have ever been. They need a parking lot though.

nadine skoko 
Rating:
5.0

Customer did not leave a comment.

Hung Duong 
No reviews have been submitted for this location.

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