Customer Reviews for Star Central Auto LLC
(U-Haul Neighborhood Dealer)

553 reviews

15 Veterans Memorial Hwy   Commack, NY 11725
(Same shopping center as Harbor Freight)

(631) 343-4390

Location Hours

  • Mon-Sun: 8:30 am - 7 pm
Special Operating Hours
  • 12/5/2021: Closed

Services at this Location:

Contact Us

(631) 343-4390

15 Veterans Memorial Hwy
Commack, NY 11725
(Same shopping center as Harbor Freight)

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 7 pm
Special Operating Hours
  • 12/5/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Great to work with!!!

Nelson F. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASMICHAEL C. 
Rating:
4.0

They were too busy to inspect the vehicle when I returned it. They should have taken the time to do the inspection when u returned the vehicle

randy F. 
Rating:
4.0

Customer did not leave a comment.

DANIELP C. 
Rating:
5.0

Butch is awesome and quick renting out! Great location

ALEXANDERGABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Frances R. 
Rating:
5.0

Everything was great At star central but the truck itself was horrible…

CHERILYNANN H. 
Rating:
4.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Nothing

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERMICHA G. 
Rating:
3.0

Customer did not leave a comment.

Joan H. 
Rating:
5.0

This is the best place to rent a U-Haul. They have a great selection of vehicles and the one I rented looked like new. The owners couldn't have been nicer and the check-in process was a breeze. Highly recommended.

Joseph J. 
Rating:
3.0

Very limited facility. I ordered 2 furniture dollies for my trip and was told when I got to Commack that he did NOT have 2 furniture dollies. At that point it was too late to do anything as I was on my way to Boston. THAT WAS NOT GOOD TO NOT HAVE THE DOLLIES.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Finally some one get the idea that customer service is important !!! Good job Bruce Kwan! I will be back when I need a truck !

Nelson F. 
Rating:
5.0

Everything was great! I can't say enough as to how satisfied I was with the rental.

Steven S. 
Rating:
5.0

Very friendly, would come back in a heartbeat

Jeff H. 
Rating:
3.0

Maintain the trucks no horsepower engine was screaming when on parkway

Joseph G. 
Rating:
5.0

Butch was polite and very helpful Thank you for making my stressful day, a lot better

harvey K. 
Rating:
5.0

Quick and easy, nice people to deal with

ERIC J R. 
Rating:
5.0

But h was a pleasure to deal with

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Vito F. 
Rating:
3.0

Watch the payment. I was charged an additional mile I didn't use (I took a picture of odometer when truck was returned). Added an extra $2.00 to the bill. (I suspect they know you aren't going to argue over such a "small" amount. May seem insignificant, but multiplied over many customers it can add up).

Giovanni M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Check in went very well and quickly. The truck it self was fine. Inside truck cab was dirty and needed a good cleaning. I would go there again.

Kenneth S. 
Rating:
1.0

The attendant at this location was an hour and a half late to opening. I, and another customer waiting, were trying to call U-Haul to resolve the problem, however, we were on hold for nearly an hour. This was a horrible experience with the pick-up location and Uhaul in general.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Teklay A. 
Rating:
5.0

Customer did not leave a comment.

christopher W. 
Rating:
5.0

Not much. The only slight problem we had was getting the key out of the box. The latch was tight.

Pete M. 
Rating:
5.0

We had hired movers to assist. They kept changing the time they were available and finally not showing at all. As a result we had to keep changing our drop off time for the truck. Star Central Auto was accommodating and kind. They made a bad situation (no fault of theirs) tolerable. I would highly recommend them for rentals.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Everything was great!

Rev MARK A. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

The process took too long to verify remotely while at the site. This was frustrating and needs to be improved. It would have been quicker and easier for me to go into the store than chat and wait for the online rep

Eric L. 
Rating:
5.0

mobile check-in was not as streamlined as we anticipated.

anthony C. 
Rating:
5.0

The online reservation system is awful. It allows you to make a "guaranteed reservation" at a pickup location that does not have the requested vehicle. I then received an email with an alternate pickup location that was further away from my home which will incur additional mileage charges. When I called to address this issue I was on hold for 45 minutes and was then tranferred to a 2nd rep who informed me that the vehicle I requested was available at a location that was much closer to my home than the alternate location assigned by the online reservation system. I filed a complaint online and received a voicemail to call "Michelle" at Uhaul. When I called Michelle she hung up on me as I was explaing the issues. I called back and left her a voicemail requesting a call back. I have not heard back. That was a week ago. It's a good thing Uhaul has no competition or they would be out of business.

Christopher H. 
Rating:
5.0

Truck was clean and the air conditioner was ice cold

Joseph G. 
Rating:
2.0

Customer did not leave a comment.

Silvia A. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Nothing. True professional outfit

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Alfonso S. 
Rating:
5.0

So easy to use the website to get the vehicle when the location is closed!

Setona A. 
Rating:
5.0

Fantastic and easy

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Everything was great no improvement necessary.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

On a long drive it would be nice to hear some music. This is twice now that the radio doesn't work. The staff is great.

CHRISTOPHER F. 
Rating:
5.0

The service was excellent. The truck worked great. I will be back and I will recommend this location to friends because of the location and service.

Matthew S. 
Rating:
2.0

If I don't known I was going to pick it up at a gas station in a regular U-Haul I never would've taken the truck from there… It should be a lot more clear what is going on when you went trucks… You also have become the most Nicolin dime corporation that I have a very direct with… I am 39 years old and Have moved about 15 times in my life… I have use U-Haul equipment for many of these moves… This was by far the worst experience I've had with you. Bad enough the next time I will be looking at every single one of your competitors before I look at U-Haul.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The parking lot is small and could use some more space, but otherwise everything was terrific.

John T. 
Rating:
5.0

Great Service... clean Van. Excellent experience!!!

Frank G. 
Rating:
3.0

Explain the inside dashboard a lot better and get the drop off location correct had very little interest to help me find another place to return truck to another close location after he sent me to tax preparer drop off truck which was wrong address ,I knew it was going to be trouble from the beginning when I rented it ,just wanted to rent me truck and get it over

Leonard G. 
Rating:
5.0

Very friendly attendant who assisted with rental.

Howard S. 
Rating:
3.0

I would have expected the can to be cleaned between uses. The console looked like someone spilled coffee and juice all over it. Was dried up and disgusting. I spend a half hour cleaning it.

Steven L. 
Rating:
4.0

Improve the directions on the website.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Very accommodating and would recommend

Anthony P. 
Rating:
5.0

easy to do, Butch was friendly and the van was great

frank I. 
Rating:
5.0

The contact at the location was very helpful. Would recommend and use again.

MICHAELANTHONY G. 
Rating:
5.0

The truck was gross, with no U haul logos on it. Bright white beat up box van. 139k miles with busted steering wheel with foam peeling off. Not clean on the inside. Honestly felt like driving a used car from 1997. Was the truck cleaned for Covid-19? Pretty pricey to be honest, gas mileage was garbage. I would appreciate a refund to some degree.

Gavin C. 
Rating:
5.0

Customer did not leave a comment.

Vasilios K. 
Rating:
5.0

The people at the location were very polite and helpful. I would rank the location tops on that alone. the truck was spotless. I was a few minutes late dropping it off, the people didn't mention it at all. I would definitely rent from them again, and recommend it most highly to others.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
4.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

2nd time i rented there , no issues

john L. 
Rating:
4.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Bernard D. 
Rating:
4.0

Great experience

Barry D. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Butch was great to work with. Will definitely use again.

michael C. 
Rating:
2.0

Never left the office. I had to do the whole hook up by myself. No one came to check on me. I had to travel over 60 miles each way to PU the trailer at this location. None available closer even though I reserved it 3 weeks before.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

jean F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

The only issue I had was with the app for pickup and drop off. Took a long time to get the truck in the morning as the app had some issues and kept restarting. I couldn't even use the app to return it. I tried about 5 times and was almost done each time and it had to restart. Luckily there was an attendant at the places gas station that helped out and took the keys etc. If I wasn't back early I would have had to left it there. Other than the app everything was totally fine.

Michael L. 
Rating:
5.0

The website allowed me to reserve a truck at a location that was closed. I waited 30 minutes and with much frustration trying to figure out how to use mobile pick up. Please improve website so that is not allowed. Customer service was terrific and able to locate another truck nearby and very quickly switched reservation.

Andrea L. 
Rating:
5.0

A very easy transaction

Kostis K. 
Rating:
5.0

Customer did not leave a comment.

DONAVAN B. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Very nice people who made my rental very easy. A+++++

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Everything went well. It's just that the location was a bit of a drive from where we were taking it to load.

Martin K. 
Rating:
4.0

Customer did not leave a comment.

Dimitrios K. 
Rating:
4.0

Customer did not leave a comment.

Diane V. 
Rating:
4.0

Simple in and out.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Stasie T. 
Rating:
5.0

No problem honoring my reservation. Butch was courteous and efficient. Will certainly go there again when I need a truck for moving.

Glenn S. 
Rating:
5.0

N/A

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
No reviews have been submitted for this location.

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