Customer Reviews for Star Central Auto LLC
(Distribuidor de U-Haul del vecindario)

544 comentarios

15 Veterans Memorial Hwy   Commack, NY 11725
(Same shopping center as Harbor Freight)

(631) 343-4390

Horarios de la ubicación

  • Lun.- dom.: 8:30 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 343-4390

15 Veterans Memorial Hwy
Commack, NY 11725
(Same shopping center as Harbor Freight)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- dom.: 8:30 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL C. 
Clasificación:
5.0

Nada

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERMICHA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joan H. 
Clasificación:
5.0

This is the best place to rent a U-Haul. They have a great selection of vehicles and the one I rented looked like new. The owners couldn't have been nicer and the check-in process was a breeze. Highly recommended.

Joseph J. 
Clasificación:
3.0

Very limited facility. I ordered 2 furniture dollies for my trip and was told when I got to Commack that he did NOT have 2 furniture dollies. At that point it was too late to do anything as I was on my way to Boston. THAT WAS NOT GOOD TO NOT HAVE THE DOLLIES.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Finally some one get the idea that customer service is important !!! Good job Bruce Kwan! I will be back when I need a truck !

Nelson F. 
Clasificación:
5.0

Everything was great! I can't say enough as to how satisfied I was with the rental.

Steven S. 
Clasificación:
5.0

Very friendly, would come back in a heartbeat

Jeff H. 
Clasificación:
3.0

Maintain the trucks no horsepower engine was screaming when on parkway

Joseph G. 
Clasificación:
5.0

Butch was polite and very helpful Thank you for making my stressful day, a lot better

harvey K. 
Clasificación:
5.0

Quick and easy, nice people to deal with

ERIC J R. 
Clasificación:
5.0

But h was a pleasure to deal with

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vito F. 
Clasificación:
3.0

Watch the payment. I was charged an additional mile I didn't use (I took a picture of odometer when truck was returned). Added an extra $2.00 to the bill. (I suspect they know you aren't going to argue over such a "small" amount. May seem insignificant, but multiplied over many customers it can add up).

Giovanni M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

Check in went very well and quickly. The truck it self was fine. Inside truck cab was dirty and needed a good cleaning. I would go there again.

Kenneth S. 
Clasificación:
1.0

The attendant at this location was an hour and a half late to opening. I, and another customer waiting, were trying to call U-Haul to resolve the problem, however, we were on hold for nearly an hour. This was a horrible experience with the pick-up location and Uhaul in general.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teklay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher W. 
Clasificación:
5.0

Not much. The only slight problem we had was getting the key out of the box. The latch was tight.

Pete M. 
Clasificación:
5.0

We had hired movers to assist. They kept changing the time they were available and finally not showing at all. As a result we had to keep changing our drop off time for the truck. Star Central Auto was accommodating and kind. They made a bad situation (no fault of theirs) tolerable. I would highly recommend them for rentals.

Eric H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

Everything was great!

Rev MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

The process took too long to verify remotely while at the site. This was frustrating and needs to be improved. It would have been quicker and easier for me to go into the store than chat and wait for the online rep

Eric L. 
Clasificación:
5.0

mobile check-in was not as streamlined as we anticipated.

anthony C. 
Clasificación:
5.0

The online reservation system is awful. It allows you to make a "guaranteed reservation" at a pickup location that does not have the requested vehicle. I then received an email with an alternate pickup location that was further away from my home which will incur additional mileage charges. When I called to address this issue I was on hold for 45 minutes and was then tranferred to a 2nd rep who informed me that the vehicle I requested was available at a location that was much closer to my home than the alternate location assigned by the online reservation system. I filed a complaint online and received a voicemail to call "Michelle" at Uhaul. When I called Michelle she hung up on me as I was explaing the issues. I called back and left her a voicemail requesting a call back. I have not heard back. That was a week ago. It's a good thing Uhaul has no competition or they would be out of business.

Christopher H. 
Clasificación:
5.0

Truck was clean and the air conditioner was ice cold

Joseph G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Silvia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

Nothing. True professional outfit

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfonso S. 
Clasificación:
5.0

So easy to use the website to get the vehicle when the location is closed!

Setona A. 
Clasificación:
5.0

Fantastic and easy

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Everything was great no improvement necessary.

Alan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

On a long drive it would be nice to hear some music. This is twice now that the radio doesn't work. The staff is great.

CHRISTOPHER F. 
Clasificación:
5.0

The service was excellent. The truck worked great. I will be back and I will recommend this location to friends because of the location and service.

Matthew S. 
Clasificación:
2.0

If I don't known I was going to pick it up at a gas station in a regular U-Haul I never would've taken the truck from there… It should be a lot more clear what is going on when you went trucks… You also have become the most Nicolin dime corporation that I have a very direct with… I am 39 years old and Have moved about 15 times in my life… I have use U-Haul equipment for many of these moves… This was by far the worst experience I've had with you. Bad enough the next time I will be looking at every single one of your competitors before I look at U-Haul.

Joseph B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

The parking lot is small and could use some more space, but otherwise everything was terrific.

John T. 
Clasificación:
5.0

Great Service... clean Van. Excellent experience!!!

Frank G. 
Clasificación:
3.0

Explain the inside dashboard a lot better and get the drop off location correct had very little interest to help me find another place to return truck to another close location after he sent me to tax preparer drop off truck which was wrong address ,I knew it was going to be trouble from the beginning when I rented it ,just wanted to rent me truck and get it over

Leonard G. 
Clasificación:
5.0

Very friendly attendant who assisted with rental.

Howard S. 
Clasificación:
3.0

I would have expected the can to be cleaned between uses. The console looked like someone spilled coffee and juice all over it. Was dried up and disgusting. I spend a half hour cleaning it.

Steven L. 
Clasificación:
4.0

Improve the directions on the website.

Todd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel R. 
Clasificación:
5.0

Very accommodating and would recommend

Anthony P. 
Clasificación:
5.0

easy to do, Butch was friendly and the van was great

frank I. 
Clasificación:
5.0

The contact at the location was very helpful. Would recommend and use again.

MICHAELANTHONY G. 
Clasificación:
5.0

The truck was gross, with no U haul logos on it. Bright white beat up box van. 139k miles with busted steering wheel with foam peeling off. Not clean on the inside. Honestly felt like driving a used car from 1997. Was the truck cleaned for Covid-19? Pretty pricey to be honest, gas mileage was garbage. I would appreciate a refund to some degree.

Gavin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasilios K. 
Clasificación:
5.0

The people at the location were very polite and helpful. I would rank the location tops on that alone. the truck was spotless. I was a few minutes late dropping it off, the people didn't mention it at all. I would definitely rent from them again, and recommend it most highly to others.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean B. 
Clasificación:
5.0

2nd time i rented there , no issues

john L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard D. 
Clasificación:
4.0

Great experience

Barry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

Butch was great to work with. Will definitely use again.

michael C. 
Clasificación:
2.0

Never left the office. I had to do the whole hook up by myself. No one came to check on me. I had to travel over 60 miles each way to PU the trailer at this location. None available closer even though I reserved it 3 weeks before.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jean F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

The only issue I had was with the app for pickup and drop off. Took a long time to get the truck in the morning as the app had some issues and kept restarting. I couldn't even use the app to return it. I tried about 5 times and was almost done each time and it had to restart. Luckily there was an attendant at the places gas station that helped out and took the keys etc. If I wasn't back early I would have had to left it there. Other than the app everything was totally fine.

Michael L. 
Clasificación:
5.0

The website allowed me to reserve a truck at a location that was closed. I waited 30 minutes and with much frustration trying to figure out how to use mobile pick up. Please improve website so that is not allowed. Customer service was terrific and able to locate another truck nearby and very quickly switched reservation.

Andrea L. 
Clasificación:
5.0

A very easy transaction

Kostis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONAVAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

Very nice people who made my rental very easy. A+++++

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip P. 
Clasificación:
5.0

Everything went well. It's just that the location was a bit of a drive from where we were taking it to load.

Martin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dimitrios K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane V. 
Clasificación:
4.0

Simple in and out.

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stasie T. 
Clasificación:
5.0

No problem honoring my reservation. Butch was courteous and efficient. Will certainly go there again when I need a truck for moving.

Glenn S. 
Clasificación:
5.0

N/C

CHRISTOPHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
3.0

Have a better online confirmation process where the customer is confident that the reservation made will be kept by Uhaul and not change to a pick up location 60 miles away and hours later.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter C. 
Clasificación:
5.0

Excelent fast addistance at the dealer.

barry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

Service was great and everything was ready to go for pick-up and return.

DREW W. 
Clasificación:
5.0

Nothing it was smooth sailing from start to finish I now have found my rental spot from here on out great service

Anthony P. 
Clasificación:
5.0

Service was friendly and prompt!

Jarett W. 
Clasificación:
5.0

Butch Kwan and his staff are absolutely professional! I only rent from him!

CARL B. 
Clasificación:
5.0

Make sure they get so they can have a terrific experience as I did !

Henri D. 
No se han enviado comentarios para esta ubicación.

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