I had to wait for a hour or more because the uhaul site was down. I was taken care as soon they could get the paperwork to go through.
Kimberly S
Customer Reviews for Stans MFA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to drop off and completed what was necessary.
Donald SIt took the agent several days to return deposit money. He wasn't there during normal business hours as posted on his business.
LISA KThe old man was very rude and unprofessional and over charged us !!
Warron TKudos for the service provided!!!!
ALAN BNot a thing. Excellent service!
Donald PThe gentleman who checked us in was very friendly and helpful! It was a pleasure to work with him rather than trying self check in.
Erin BWay better than Gaps
Virgil FEvery one involved was patient and kind
Francis PVery small operation with regard to number of U-Haul units, but the proprietor is very helpful in getting the customer process and on his/her way with their rental unit.
Gary FThanks!
John CI just had problems with the online check-in and return. Guess I am old school!!!
Sandra MNothing it was perfect
John BThank you UHaul and Stan!
Martin KPlace was supposed to open at 8am. No one showed. Had to figure out the online drop off option.
Josh HStan was very polite and just a nice guy
Ed BNone
Kenneth RThis location was closed when I dropped off the truck. It was a very simple drop off.
David RStan is always helpful.
Ron BStan is very cooperative. Great place to rent from.
Ron BStan's had a problem printing off my contract, other than that they were very helpful and the process was easy and fast.
Ronald DEasy in and out. Very convenient. Courteous location.
Ron BExtremely easy to use and very friendly! Highly recommend!
Keith MCourteous service, clean equipment and availability. That’s what I like about using Stans MFA for U-Haul rental.
Ron BStan is always cooperative! Recommend this location for U-Haul rentals.
Ron BStan is always great to work with.
Ron BProprietor was helpful and personable. Excellent support at this location.
Gary FMake contact with Stan before your pick up date and time. Had to over an hour for store to open up.
Robert PStan goes above the normal service expected and is great to work with.
Ron BStan is always great to work with. Equipment selection is good and available.
Ron BGuy was rude and didn’t seem to care for people of color
Skyy WStan was very helpful. He made sure he got me a trailer with really good tires knowing I was driving across country by myself. The trailer handled excellent.
Deborah RThis U-Haul location is not a main store; it is a side business that isn't well staffed nor do they have a large inventory of U-Haul trucks, trailers, supplies, etc... It is ok if you are dropping off a rental, but for a better inventory of U-Haul rentals and products, it would be better to make the extra drive to the Columbia, MO location.
William SStan will accommodate my schedule to arrange for pick up. Great service.
Ron BNothing. Stan was awesome to deal with.
James HStan was absolutely the most accommodating and helpful person you can imagine. Great service.....exceptional individual.
Scott Hi really liked the personal in both area's the pick up was convenient the drop off was convenient. The personal were helpful
FARRIS CStan is always courteous and goes out of his way to make sure I can pick up the u-haul trailer, even if he stays late. Great service!!
Ron BStan was very friendly and extremely helpful. He made it an easy and seamless process.
Randon LStan is always willing to work with me, even if I have to pick up after hours. Thank you Stan.
Ron BReally enjoyed dealing with Stan. Small shop but had everything I needed and was a very pleasant and easygoing person to deal with. Would use him again in a heartbeat.
Russ BNeed to be more engaged. Didn’t know where a dolly was. Finally found one in another truck
Kendal DMy complaint is against the UHaul Moving and Storage at University of Missouri - I had a reservation last weekend # 20851372 Robert Wilson - I was advised on 05/28 that my reserved equipment (that was reserved months in advance!) was not available in the immediate area and that I would have to drive 50 miles round trip to Booneville MO to pick up the equipment I required. My original reservation did not request Safe Tow - however, the Booneville location added Safe Tow and charged me an additional $30. I did not order this and did not want this service. I would like an immediate refund of $30 to my credit card. Also your "$50 guarantee if your equipment is not available" statement on you web site - I guess that policy only applies if you totally screw a customer, not just inconvenience them with a 50 miles and an hour out of his way trip! This has been a horrible customer experience. With a standing reservation months in advance, seems my equipment would be there, or YOU would go to Booneville and pick it up. Robert Wilson 214-995-7172
Robert WThe man doing the uhaul is about 80yrs old and can barely see the screen or type
Winsdie LI returned the truck on Easter Sunday, the location wasn’t open. There wasn’t a lot of room to park because of all the other returned uhaul trucks and trailers.
LEE Tsmooth process getting truck. very friendly and helpful
Donna JVery helpful and friendly!!! Recommended someone to assist to get my vehicle loaded.
Shawn kall goog. great service
ROBERT mIt was a convenient location for me. But trying to check it out and return in online is a pain. Kept saying I was at the location and I was sitting right at the station. Had to call both times.
KARLA KHe was very helpful and very nice. Good Job Stan.
Alicia BGreat customer service and he made it quick and easy!
Austin EOverall this experience was satisfactory. The issue that I had was that the owner of the facility called at 11:00 AM, stating that he was closing up early and needed me to be there before 1:00 PM. I work or an hour away, I did not know ahead of time he was closing up early and so it made it somewhat inconvenient. The drop off/return was convenient. There were some documents posted that were biased towards a particular religion and political pins that expressed some specific political views. That made me somewhat uncomfortable. I understand that this is a privately owned location. The owner was polite and pleasant to work with.
Tawny BVery helpful and friendly.
John LCustomer service in Springfield and Stan’s MFA provide great service.
Ron BStan’s MFA is always easy to work with. He is willing to accommodate my schedule since I arrive shortly after he closes. Many thanks to Stan.
Ron BWould definitely do business with again.
Gary BStans MFA is always courteous and is willing to accommodate the customer even if I will be at his location after he closes. He waits for me. Stans customer service is excellent!!
Ron B1st actually pick up the phone and call your dealerships and let them know a customer is on the way so we the customer doesn't have to wait for an hour,,2nd have your dealerships check equipment like tires, they shouldn't go out unfixed especially if the pick up place is a mechanic shop. Finally when your district people give something to customers, the should keep ALL of what they say they are going to do, not just some of the things that they said.
Robert SAlways great service.
Ron BVery helpful and friendly at the pickup location
austin eNothing to improve. Everything got done quickly.
John S