Customer Reviews for Stans MFA
(U-Haul Neighborhood Dealer)

257 reviews

18833 Hwy 87   Boonville, MO 65233
(2 miles from I-70 Ext 106)

(660) 882-8562

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 12:00 pm - 5:00 pm

Services at this Location:

Contact Us

(660) 882-8562

18833 Hwy 87
Boonville, MO 65233
(2 miles from I-70 Ext 106)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 12:00 pm - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

It took the agent several days to return deposit money. He wasn't there during normal business hours as posted on his business.

LISA KEEL 
Rating:
1.0

The old man was very rude and unprofessional and over charged us !!

Warron Trabue 
Rating:
5.0

Kudos for the service provided!!!!

ALAN BODEMAN 
Rating:
5.0

Not a thing. Excellent service!

Donald Palmer 
Rating:
5.0

The gentleman who checked us in was very friendly and helpful! It was a pleasure to work with him rather than trying self check in.

Erin Black 
Rating:
5.0

Customer did not leave a comment.

Terry Kievitt 
Rating:
5.0

Way better than Gaps

Virgil Farnen 
Rating:
5.0

Every one involved was patient and kind

Francis Perez 
Rating:
4.0

Very small operation with regard to number of U-Haul units, but the proprietor is very helpful in getting the customer process and on his/her way with their rental unit.

Gary Friedrich 
Rating:
3.0

Customer did not leave a comment.

Dawn Uber 
Rating:
5.0

Customer did not leave a comment.

Travis Wolfe 
Rating:
5.0

Customer did not leave a comment.

David Hawkins 
Rating:
4.0

Thanks!

John Collier 
Rating:
5.0

Customer did not leave a comment.

Kenady Martindale 
Rating:
5.0

Customer did not leave a comment.

Cary Venable 
Rating:
5.0

I just had problems with the online check-in and return. Guess I am old school!!!

Sandra Meisenheimer 
Rating:
4.0

Nothing it was perfect

John Bell 
Rating:
5.0

Customer did not leave a comment.

Victoria Young 
Rating:
5.0

Thank you UHaul and Stan!

Martin Kraus 
Rating:
4.0

Place was supposed to open at 8am. No one showed. Had to figure out the online drop off option.

Josh Hefele 
Rating:
5.0

Customer did not leave a comment.

Bryan Camp 
Rating:
5.0

Stan was very polite and just a nice guy

Ed Brackbill 
Rating:
5.0

None

Kenneth Root 
Rating:
5.0

Customer did not leave a comment.

Marion DiNicholas 
Rating:
5.0

This location was closed when I dropped off the truck. It was a very simple drop off.

David Rau 
Rating:
5.0

Stan is always helpful.

Ron Brignac 
Rating:
5.0

Customer did not leave a comment.

Linda Schlueter 
Rating:
5.0

Customer did not leave a comment.

David Padrick 
Rating:
5.0

Customer did not leave a comment.

RC Strand 
Rating:
5.0

Stan is very cooperative. Great place to rent from.

Ron Brignac 
Rating:
5.0

Customer did not leave a comment.

Caleb Campbell 
Rating:
5.0

Customer did not leave a comment.

Bradley Vollmer 
Rating:
4.0

Stan's had a problem printing off my contract, other than that they were very helpful and the process was easy and fast.

Ronald Dobey 
Rating:
5.0

Customer did not leave a comment.

Alan Stidham 
Rating:
5.0

Customer did not leave a comment.

Tony Mclain 
Rating:
5.0

Easy in and out. Very convenient. Courteous location.

Ron Brignac 
Rating:
5.0

Extremely easy to use and very friendly! Highly recommend!

Keith Mills 
Rating:
5.0

Courteous service, clean equipment and availability. That’s what I like about using Stans MFA for U-Haul rental.

Ron Brignac 
Rating:
5.0

Customer did not leave a comment.

Ron Brignac 
Rating:
5.0

Stan is always cooperative! Recommend this location for U-Haul rentals.

Ron Brignac 
Rating:
5.0

Customer did not leave a comment.

Ron Brignac 
Rating:
5.0

Stan is always great to work with.

Ron Brignac 
Rating:
5.0

Customer did not leave a comment.

Keith McMann 
Rating:
4.0

Customer did not leave a comment.

pat larson 
Rating:
4.0

Proprietor was helpful and personable. Excellent support at this location.

Gary Friedrich 
Rating:
3.0

Make contact with Stan before your pick up date and time. Had to over an hour for store to open up.

Robert Patience 
Rating:
5.0

Stan goes above the normal service expected and is great to work with.

Ron Brignac 
Rating:
5.0

Stan is always great to work with. Equipment selection is good and available.

Ron Brignac 
Rating:
1.0

Guy was rude and didn’t seem to care for people of color

Skyy Workcuff 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CHITWOOD 
Rating:
4.0

Customer did not leave a comment.

Samantha Chadwick 
Rating:
4.0

Stan was very helpful. He made sure he got me a trailer with really good tires knowing I was driving across country by myself. The trailer handled excellent.

Deborah Rose 
Rating:
5.0

Customer did not leave a comment.

Ron Brignac 
Rating:
5.0

Customer did not leave a comment.

Richard Schulte 
Rating:
5.0

Customer did not leave a comment.

Chase Batye 
Rating:
3.0

Customer did not leave a comment.

Jacob Grist 
Rating:
5.0

Customer did not leave a comment.

Fleetmark Solutions 
Rating:
3.0

This U-Haul location is not a main store; it is a side business that isn't well staffed nor do they have a large inventory of U-Haul trucks, trailers, supplies, etc... It is ok if you are dropping off a rental, but for a better inventory of U-Haul rentals and products, it would be better to make the extra drive to the Columbia, MO location.

William Selenke 
Rating:
5.0

Customer did not leave a comment.

Brian Strickland 
Rating:
5.0

Customer did not leave a comment.

Frank Duggan 
Rating:
5.0

Customer did not leave a comment.

Anna Sechrist 
Rating:
5.0

Customer did not leave a comment.

James Kurszewski 
Rating:
5.0

Stan will accommodate my schedule to arrange for pick up. Great service.

Ron Brignac 
Rating:
5.0

Nothing. Stan was awesome to deal with.

James Hooper 
Rating:
5.0

Stan was absolutely the most accommodating and helpful person you can imagine. Great service.....exceptional individual.

Scott Hendrickson 
Rating:
5.0

i really liked the personal in both area's the pick up was convenient the drop off was convenient. The personal were helpful

FARRIS CLEVENGER 
Rating:
5.0

Stan is always courteous and goes out of his way to make sure I can pick up the u-haul trailer, even if he stays late. Great service!!

Ron Brignac 
Rating:
5.0

Stan was very friendly and extremely helpful. He made it an easy and seamless process.

Randon Leathers 
Rating:
4.0

Customer did not leave a comment.

Scott Dart 
Rating:
3.0

Customer did not leave a comment.

HALEY RILEY 
Rating:
4.0

Customer did not leave a comment.

Curtis Carter 
Rating:
5.0

Stan is always willing to work with me, even if I have to pick up after hours. Thank you Stan.

Ron Brignac 
Rating:
4.0

Really enjoyed dealing with Stan. Small shop but had everything I needed and was a very pleasant and easygoing person to deal with. Would use him again in a heartbeat.

Russ Bradbury 
Rating:
3.0

Need to be more engaged. Didn’t know where a dolly was. Finally found one in another truck

Kendal Dunn 
Rating:
3.0

My complaint is against the UHaul Moving and Storage at University of Missouri - I had a reservation last weekend # 20851372 Robert Wilson - I was advised on 05/28 that my reserved equipment (that was reserved months in advance!) was not available in the immediate area and that I would have to drive 50 miles round trip to Booneville MO to pick up the equipment I required. My original reservation did not request Safe Tow - however, the Booneville location added Safe Tow and charged me an additional $30. I did not order this and did not want this service. I would like an immediate refund of $30 to my credit card. Also your "$50 guarantee if your equipment is not available" statement on you web site - I guess that policy only applies if you totally screw a customer, not just inconvenience them with a 50 miles and an hour out of his way trip! This has been a horrible customer experience. With a standing reservation months in advance, seems my equipment would be there, or YOU would go to Booneville and pick it up. Robert Wilson 214-995-7172

Robert Wilson 
Rating:
2.0

The man doing the uhaul is about 80yrs old and can barely see the screen or type

Winsdie Lee 
Rating:
5.0

Customer did not leave a comment.

Warren Schlotzhauer 
Rating:
4.0

I returned the truck on Easter Sunday, the location wasn’t open. There wasn’t a lot of room to park because of all the other returned uhaul trucks and trailers.

LEE TAYLOR 
Rating:
4.0

smooth process getting truck. very friendly and helpful

Donna Jeffers 
Rating:
5.0

Customer did not leave a comment.

Martin Fraas 
Rating:
5.0

Very helpful and friendly!!! Recommended someone to assist to get my vehicle loaded.

Shawn kelsey 
Rating:
5.0

all goog. great service

ROBERT moore 
Rating:
3.0

It was a convenient location for me. But trying to check it out and return in online is a pain. Kept saying I was at the location and I was sitting right at the station. Had to call both times.

KARLA Kluck 
Rating:
5.0

He was very helpful and very nice. Good Job Stan.

Alicia Biehl 
Rating:
5.0

Customer did not leave a comment.

Charles Brosig 
Rating:
5.0

Great customer service and he made it quick and easy!

Austin Edwards 
Rating:
3.0

Overall this experience was satisfactory. The issue that I had was that the owner of the facility called at 11:00 AM, stating that he was closing up early and needed me to be there before 1:00 PM. I work or an hour away, I did not know ahead of time he was closing up early and so it made it somewhat inconvenient. The drop off/return was convenient. There were some documents posted that were biased towards a particular religion and political pins that expressed some specific political views. That made me somewhat uncomfortable. I understand that this is a privately owned location. The owner was polite and pleasant to work with.

Tawny Brown 
Rating:
4.0

Very helpful and friendly.

John Little 
Rating:
5.0

Customer service in Springfield and Stan’s MFA provide great service.

Ron Brignac 
Rating:
5.0

Stan’s MFA is always easy to work with. He is willing to accommodate my schedule since I arrive shortly after he closes. Many thanks to Stan.

Ron Brignac 
Rating:
5.0

Would definitely do business with again.

Gary Bichner 
Rating:
5.0

Stans MFA is always courteous and is willing to accommodate the customer even if I will be at his location after he closes. He waits for me. Stans customer service is excellent!!

Ron Brignac 
Rating:
5.0

Customer did not leave a comment.

Steve Autrey 
Rating:
5.0

Customer did not leave a comment.

Adam Oakes 
Rating:
2.0

1st actually pick up the phone and call your dealerships and let them know a customer is on the way so we the customer doesn't have to wait for an hour,,2nd have your dealerships check equipment like tires, they shouldn't go out unfixed especially if the pick up place is a mechanic shop. Finally when your district people give something to customers, the should keep ALL of what they say they are going to do, not just some of the things that they said.

Robert Shatlain 
Rating:
5.0

Always great service.

Ron Brignac 
Rating:
5.0

Very helpful and friendly at the pickup location

austin edwards 
Rating:
5.0

Nothing to improve. Everything got done quickly.

John Soto 
Rating:
4.0

Lower your rates, $1,256.00 + $100 for insurance WOW I think $1,256.00 is a bit much just to borrow a truck to drive, the only thing you're doing is supplying the truck you're not paying for gas it doesn't cost you anything and I've been using U-Haul for many decades.

IAN BRENNAN 
Rating:
5.0

Customer did not leave a comment.

Cecilia Lockert McNames 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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