First Lady I talk to was great, Great service, Second lady I talk to in charlotte, Completely terrible, very rude, didn't care, I could rent truck or not, Try to get me to go way out of my way, didn't want to look for something closer, I went 30 minutes out of my way, which caused me to drive 1 hour more, But over all I am satisfied? Thanks Uhaul,
James-Larry R.
Customer Reviews for Stanley Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I understand Stanley NC is stuck in times. But at some point your morality should kick in and fairness and human decency should come first. I HATE RACISM. Everybody should be treated equally. I pay just like a Caucasian person will, so my money is good enough to be taken but NOT respected and treated fairly. Well welcome to the South, only thing disgusting about it, racism.
Stephon M.I have sent numerous emails that you have the wrong email address. Please take my email off your records
Michael S.They over changed me and when i called to ask questions about it i was told that they couldn't help me
ELENA B.Nice guy very helpful and accomidating
nancy T.None. Great experience
George M.Extremely helpful. I had trouble with the online U-Haul check-in and the staff took care of everything.
Charles E.Truck was parked in high grass and location appeared ran down
JOCELYN T.Truck ran good and had an excellent A/C unit on a hot day!
JEFFREY S.Very nice people very helpful
Christopher G.This particular location needs to have their equipment a little more accessible. I had to drive thr truck through an opening barely big enough for the truck to fit through. That's a recipe for disaster. My other complains are with the mobile check in process. It takes awhile with the verifying who you are. You should let the customer know that you are going to actually call the reference phone numbers given. People don't answer for phone numbers they don't know and it would be nice to be able to give those people a heads up the U-haul will be calling. Also if you could let us know up front the process is going to take 20+ minutes to get through that would be nice.
David S.Great customer service, and the lady that did the rental was super nice. I would recommend Stanley automi
TIMOTHY B.Representative checked me in. Helped me back trailer into spot
Tedd S.Reservation date was incorrect. They had me scheduled for July 1 . Tow dolly that I was originally told could handle my 2013 Ford C-max was changed to a different tow transporter that cost more money.
PATRICIA S.I rent from this location often. Very cool people. Especially Rachael, she is as sweet as can be. Always greets me with a beautiful smile. I love her personality and she is a beautiful lady. I highly recommend renting from this location, clean trucks, prompt service and a gorgeous women that will make you feel welcomed every time.
Stephon M.Extremely helpful staff.
Kathryn A.Drop off location was great helpful and very nice
John S.These guys are great! Easy pick up and drip drop off. No hassle.
Kelly W.Derek sets up everything and is very helpful. Will be going again for my big move in a few months.
James D.Please make sure when we order supplies to help with the move that they are on the truck. We had no furniture pads and no dolly
Jadarian M.Very courteous, very knowledgeable and friendly.
gary G.The customer service attendant was unsuccessful in correcting a U-HAUL error which in turn caused additional fees that weren't truly accrued. Therefore causing me to have to pay over triple what my rental shouldve costed.
Robert P.I relieve believe it couldn't better
CHRIS P.They tried giving me a trailer with a flat tire things on the truck were good except for passenger door wouldn't open from outside wipers needed replaced one of the 12 V power outlets didn't work They made me wait for hours for another trailer instead of just switching out tires with another trailer that was there and they said I was going to get a discount and I wound up paying a lot more than I thought. Ironically I called the guy the day before to make sure the units were checked out ... he said they were
george M.My reservation was at 10, I stood in the cold rain for over an hour waiting on the website to give me the lock box key, I took the uhaul back with double the gas in it that I started with, and on time, and cleaned out. I was charged a $30 cleaning fee because he said he found a cigarette butt on the back bumper ( I don't smoke, that could have been anyone ) Then he couldn't tell me why there was extra $5 fee.
Charles C.I refueled yet you still charged for gas. That's an extremely subjective judgement based on a floating needle. Not happy about that.
Randy S.The team at this location were very helpful in processing my drop off. They are professional and organized. I will use this location again.
Joseph K.My experience renting a truck this time was an absolute nightmare… Truck was not where it was supposed to be the first day that I needed it when I went to the second location where the truck was they were closed I could not get my truck it cost me an extra day I had to take a day of work off that cost me money in the second day we come to get our truck at the location we are told and it wasn't there again it was at the other location again! Cost us more time cost me more money I am a very angry upset customer I will be ssaying a lot of negative things about U-Haul if this matter is not taken up by someone and I am made happy...worst experience I've ever had moving ...very angry at U-Haul!
John W.I just dropped off the truck
Alexander G.could not have received better service, This guy did a gr4eat job.
ted S.Staff was nice and helpful!
Joan W.Have instructions on use since vehicles are different on location of wipers, brakes etc
Dionne D.Had to drive 25 miles to pick up a truck when it should've been 2 miles from my house
Ken B.This was not a convenient location for me. Had to pick truck up at one location and dolly at another
rodney S.Drop off location was in and excellent location for returning the truck.
HAROLD L.Same comment as above.
Edward L C.The truck was quite dirty inside. Also, I'm not sure why I was sent to this location. I had asked to pick up the truck in Gastonia, NC and this location was really out of the way.
ELAINE D.The location was closed so we did not meet any personnel. Easy to locate.
Ernestine S.Derek and Shawn were very very helpful. When I had a little problem with the wire assembly on my Tahoe, they went above and beyond the call of duty to figure out why it was not working. Great guys!
MARIE V.Customer service could have been better. The mechanics clearly wanted to get back to working on the car instead of helping me.
ROBERT D.