Customer Reviews for Standard Repair Company
(U-Haul Neighborhood Dealer)

206 reviews

2701 Cranberry Hwy   Wareham, MA 02571

(774) 678-2095

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed

Services at this Location:

Contact Us

(774) 678-2095

2701 Cranberry Hwy
Wareham, MA 02571

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kimberley R 
Rating:
5.0

Customer did not leave a comment.

angel s 
Rating:
3.0

Customer did not leave a comment.

Rachel L 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
1.0

It was terrible. Wr got there few minutes late. So it kicked rest out. Nobody told us if l a te. That's what happened. Once. We. Re made reservation. Found truck. Stupid lock to get key. Was frozen. Took us. 45 minutes to get it open.. should be. A. Dry spot or. Covered area. The truck was. Fifty. All. Cup holders ha. Cigg butts in it. No straps of. Anything. In truck.. then. App. Didn't. Give me. Option to. Choose drop off. Horrible. Experience

sera l 
Rating:
2.0

tone down the political barrage

John R 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
3.0

The trailer needed to be swept out. The floor was covered with dirt and gravel. Also they didn't have a trailer jack so hooking up and removing had to be done by hand.

Edward B 
Rating:
5.0

Customer did not leave a comment.

keith t 
Rating:
4.0

Customer did not leave a comment.

Gerald L 
Rating:
5.0

Very helpful people! Even though the website told me there were no trailers available, the lady at Standard Repair fixed us right up!

Jeffrey H 
Rating:
5.0

Customer did not leave a comment.

Peter Y 
Rating:
2.0

Customer did not leave a comment.

Margaret M 
Rating:
5.0

All was great, very nice folks.

Edmund B 
Rating:
5.0

Could not have gone more smoothly….

Dominic N 
Rating:
5.0

Customer did not leave a comment.

Renata T 
Rating:
5.0

The people working at this establishment are friendly, helpful, and professional. Would definitely due future business here.

Jay H 
Rating:
4.0

The drop off was fine but there was no drop off box to be located. I walked around the whole building and saw nothing. So I had to put the keys in the center console and leave the driver door unlocked unfortunately

Shannon L 
Rating:
5.0

The people were personable, polite, respectful and helpful. Great to see family businesses thriving and even though it is further for me to pick up from the location, I will be happy to do it anytime. Please thank them directly for me for being so nice. They are a great representation for Uhaul.

Robert R 
Rating:
5.0

Great Customer service. Was very helpful will use them again in the future.

Andrew R 
Rating:
4.0

Customer did not leave a comment.

David G 
Rating:
2.0

Truck was not checked in when I returned it on time. Called location and they said it was a computer issue and if that was the case I understand but I feel like there still should have been better communication. When I rented the truck there was a 1/4 of a tank of gas and when I returned it I put $6 of gas in bringing the gas gauge above a 1/4 of a tank and I was charged for 2 gallons of gas. I then called the location again to say I put gas in the truck before returning it and I was told she would adjust my bill so I am waiting for a refund.

Molly H 
Rating:
5.0

Customer did not leave a comment.

William V 
Rating:
3.0

Customer did not leave a comment.

Kimberlee J 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
5.0

Thank you.

DANIEL S 
Rating:
5.0

We went to this facility for a rental due to the fact that the rental that used to be at Depot crossing gas station is no longer up and running with that said this location is convenient easy to get to easy to get out of very pleasant people in the office we would treat it absolutely wonderful no complaints at all they are above board on courtesy customer service making sure everything was in the truck that we needed and making sure that the truck that we did have was exactly what we had ordered and it fit my whole entire two bedroom apartment plus all the boxes that usually have everything in one load I was so grateful they are wonderful people and I highly highly recommend them to anybody else who lives in Wareham or locally that needs to rent a U-Haul they were very pleasant and easy to deal with thank you very much for all your help. We wish you well with your future endeavors and we wish you extremely success with your business with you all have a great day and thank you again. 🎉🎊🎉🎊🎉😉🎉😉

Russell S 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
1.0

We were told it would be open when we got there. It wasn’t. We were able to drop off but very frustrating

Sean C 
Rating:
4.0

Customer did not leave a comment.

Donna S 
Rating:
5.0

Customer did not leave a comment.

Michael I 
Rating:
5.0

Great location, always great service and reliable availability of vehicles.

Zoe N 
Rating:
5.0

Customer did not leave a comment.

andy p 
Rating:
5.0

very helpful and pleasant to work with.

Mark N 
Rating:
3.0

Did not get utilities that I paid for. And the truck that if rented had garbage bags in it filled with trash.

Sergei E 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Nothing

kelly m 
Rating:
5.0

Professional and on point

David S 
Rating:
5.0

Customer did not leave a comment.

PATRICK C 
Rating:
5.0

...

PAULO O 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Best service anyone could hope for. Great job y’all!

Michael W 
Rating:
5.0

Customer did not leave a comment.

JANET W 
Rating:
5.0

Customer did not leave a comment.

Al M 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Brittani H 
Rating:
5.0

Great service, friendly staff overall great experience.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

Theresa D 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
3.0

I think it's disgusting charging $170 to go from Florida but to return to Florida you charge $662. You are ripping off the consumer.

Sandra L 
Rating:
3.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Customer did not leave a comment.

Helen C 
Rating:
5.0

I love the after hours drop off via online.

Todd N 
Rating:
3.0

I didn't appreciate being called well after I dropped off the equipment. The caller said he was calling about the equipment I rented. I answered, "Yes?" He responded with, "What's up with that?" I had already dropped it off during business hours at the correct location. I don't need someone calling me and asking accusatory questions. This is after the first reservation ended with me refusing a broken trailer with the tongue supported by a stack of wood. I have pictures. I'm not impressed with this latest rental.

PETER C 
Rating:
5.0

Customer did not leave a comment.

Jeanne M 
Rating:
2.0

The front of the cargo van's cab was full of sand, so I had brush what I could out before I started. The Trump 2024 signs all over the business lot also made me uncomfortable.

Jennifer C 
Rating:
3.0

Trailer was dirty when received.

BENJAMIN N 
Rating:
5.0

awesome service

Sean L 
Rating:
1.0

Be honest and forward about mileage restrictions,over charges and be accurate on price quotes ,, have contract ready and go over it with the customer instead of giving them the keys and letting them leave before sending email contract

Scott R 
Rating:
5.0

Very helpful staff, quick checkin.

Michael R 
Rating:
4.0

Customer did not leave a comment.

MARILYN B 
Rating:
3.0

Customer did not leave a comment.

Robert P 
Rating:
4.0

There was were a number of political items and paraphernalia about that made me uncomfortable doing business there.

john M 
Rating:
5.0

Excellent experience!

KATHLEEN G 
Rating:
5.0

Customer did not leave a comment.

LINDA M 
Rating:
5.0

Very friendly and accommodating.

DOUGLAS F 
Rating:
5.0

Customer did not leave a comment.

DONALD B 
Rating:
2.0

Customer did not leave a comment.

Francis G 
Rating:
5.0

Everything went very well very professional I would go back in a minute

GLEN G 
Rating:
5.0

Customer did not leave a comment.

JAMES D 
Rating:
5.0

This company was very accommodating go there again everytime

daniel m 
Rating:
3.0

I was missing the blankets for my Order

Kris A 
Rating:
5.0

Customer did not leave a comment.

THOMAS I 
Rating:
4.0

I told an employee that I was dropping off a trailer. No one offered to unhook the trailer for me, so I did it myself. I am not sure this is how a trailer return is supposed to go.

David H 
Rating:
4.0

Customer did not leave a comment.

Kelly C 
Rating:
4.0

I didn’t appreciate the amount of Trump campaign signs that were on the property.

ANDREW G 
Rating:
5.0

very good customer service

FRANCISWAGNE F 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
4.0

picked up rental after hours via uhaul iphone app. 5 furniture were ordered, but were not in the truck - can I get a refund for the furniture pad charge? Cell phine service at that location is only 1 bar , which made the pickip process slow.

David H 
Rating:
5.0

Customer did not leave a comment.

DEREK D 
Rating:
5.0

This location was super easy to work with. Highly reccomend.

william n 
Rating:
5.0

Customer did not leave a comment.

Zachary C 
Rating:
5.0

Customer did not leave a comment.

COSME G 
Rating:
3.0

we dropped off using mobile app.. no personnel were there

Robert G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

Al M 
Rating:
5.0

Great service. Nice and smooth!!

DAVID P 
Rating:
5.0

Customer did not leave a comment.

Patricia D 
Rating:
5.0

The woman I talked to whose name was Brenda was a very kind and helpful person... great experience

richard a 
Rating:
3.0

Customer did not leave a comment.

andrew c 
Rating:
5.0

Customer did not leave a comment.

Gretchen C 
Rating:
4.0

Why nobody at uhaul is wearing masks. I think should be mandatory for all employees and customers. Regards Mentar Duka

Mentar D 
Rating:
5.0

Customer did not leave a comment.

james s 
Rating:
5.0

Customer did not leave a comment.

henry s 
Rating:
5.0

Most of all, the directions to the pick up location, taken from the U-Haul web site were terrible! We went 10 miles out of our way to get the truck. I never received a "confirmation" email and had to repeatedly call U-Haul to get information I needed. We drove past several U-Haul distributers on our way to get our truck ?! It was un-clear to me how to use the after hours drop off app, so I waited 'till the business was open to drop off. Seems to me that this ordeal should have been much easier than it was. I was told at pick up that the truck had been checked in with a full fuel tank, but when I drove away, the fuel gage read just over 3/4, not a huge deal, but just added to my frustration. The woman at pick up was however wonderful to deal with and understood our frustration. A world wide company being in business for so long should have it's "stuff" together much better than this !!!

CHARLES T 
Rating:
5.0

Every thing was great. We did most of the order on line but the woman at the office let us know she was available if we needed anything.

Patricia C 
Rating:
5.0

Customer did not leave a comment.

IRENE T 
Rating:
5.0

I would have rather my trailer been at the location it was supposed to be. 3 miles from my house.. When I got there it became clear Uhaul had failed to get me a trailer. I had to drive an hour to find this location.

joel s 
Rating:
5.0

Customer did not leave a comment.

KATELYN D 
No reviews have been submitted for this location.

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