Customer Reviews for Standard Repair Company
(U-Haul Neighborhood Dealer)

202 reviews

2701 Cranberry Hwy   Wareham, MA 02571

(774) 678-2095

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(774) 678-2095

2701 Cranberry Hwy
Wareham, MA 02571

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It was terrible. Wr got there few minutes late. So it kicked rest out. Nobody told us if l a te. That's what happened. Once. We. Re made reservation. Found truck. Stupid lock to get key. Was frozen. Took us. 45 minutes to get it open.. should be. A. Dry spot or. Covered area. The truck was. Fifty. All. Cup holders ha. Cigg butts in it. No straps of. Anything. In truck.. then. App. Didn't. Give me. Option to. Choose drop off. Horrible. Experience

sera langton 
Rating:
2.0

tone down the political barrage

John Rockwell 
Rating:
5.0

Customer did not leave a comment.

John Summers 
Rating:
3.0

The trailer needed to be swept out. The floor was covered with dirt and gravel. Also they didn't have a trailer jack so hooking up and removing had to be done by hand.

Edward Bancroft 
Rating:
5.0

Customer did not leave a comment.

keith tibbetts 
Rating:
4.0

Customer did not leave a comment.

Gerald Lihota 
Rating:
5.0

Very helpful people! Even though the website told me there were no trailers available, the lady at Standard Repair fixed us right up!

Jeffrey Hopkins 
Rating:
5.0

Customer did not leave a comment.

Peter Yates 
Rating:
2.0

Customer did not leave a comment.

Margaret Morais 
Rating:
5.0

All was great, very nice folks.

Edmund Butler 
Rating:
5.0

Could not have gone more smoothly….

Dominic Nardi 
Rating:
5.0

Customer did not leave a comment.

Renata Tate 
Rating:
5.0

The people working at this establishment are friendly, helpful, and professional. Would definitely due future business here.

Jay Hammond 
Rating:
4.0

The drop off was fine but there was no drop off box to be located. I walked around the whole building and saw nothing. So I had to put the keys in the center console and leave the driver door unlocked unfortunately

Shannon Lyon 
Rating:
5.0

The people were personable, polite, respectful and helpful. Great to see family businesses thriving and even though it is further for me to pick up from the location, I will be happy to do it anytime. Please thank them directly for me for being so nice. They are a great representation for Uhaul.

Robert Rizzo 
Rating:
5.0

Great Customer service. Was very helpful will use them again in the future.

Andrew Rowe 
Rating:
4.0

Customer did not leave a comment.

David Geldart 
Rating:
2.0

Truck was not checked in when I returned it on time. Called location and they said it was a computer issue and if that was the case I understand but I feel like there still should have been better communication. When I rented the truck there was a 1/4 of a tank of gas and when I returned it I put $6 of gas in bringing the gas gauge above a 1/4 of a tank and I was charged for 2 gallons of gas. I then called the location again to say I put gas in the truck before returning it and I was told she would adjust my bill so I am waiting for a refund.

Molly Hyland 
Rating:
5.0

Customer did not leave a comment.

William Valois 
Rating:
3.0

Customer did not leave a comment.

Kimberlee Joseph 
Rating:
5.0

Customer did not leave a comment.

RICHARD LECLERC 
Rating:
5.0

Thank you.

DANIEL STEINER 
Rating:
5.0

We went to this facility for a rental due to the fact that the rental that used to be at Depot crossing gas station is no longer up and running with that said this location is convenient easy to get to easy to get out of very pleasant people in the office we would treat it absolutely wonderful no complaints at all they are above board on courtesy customer service making sure everything was in the truck that we needed and making sure that the truck that we did have was exactly what we had ordered and it fit my whole entire two bedroom apartment plus all the boxes that usually have everything in one load I was so grateful they are wonderful people and I highly highly recommend them to anybody else who lives in Wareham or locally that needs to rent a U-Haul they were very pleasant and easy to deal with thank you very much for all your help. We wish you well with your future endeavors and we wish you extremely success with your business with you all have a great day and thank you again. 🎉🎊🎉🎊🎉😉🎉😉

Russell Spaziano 
Rating:
5.0

Customer did not leave a comment.

Brian Hassinger 
Rating:
1.0

We were told it would be open when we got there. It wasn’t. We were able to drop off but very frustrating

Sean Cremins 
Rating:
4.0

Customer did not leave a comment.

Donna Schulze 
Rating:
5.0

Customer did not leave a comment.

Michael Igoe 
Rating:
5.0

Great location, always great service and reliable availability of vehicles.

Zoe Neary 
Rating:
5.0

Customer did not leave a comment.

andy patel 
Rating:
5.0

very helpful and pleasant to work with.

Mark Nunheimer 
Rating:
3.0

Did not get utilities that I paid for. And the truck that if rented had garbage bags in it filled with trash.

Sergei Evans 
Rating:
5.0

Customer did not leave a comment.

Richard StGermain 
Rating:
5.0

Nothing

kelly murphy 
Rating:
5.0

Professional and on point

David Smith 
Rating:
5.0

Customer did not leave a comment.

PATRICK CASSIDY 
Rating:
5.0

...

PAULO OLIVEIRA 
Rating:
5.0

Customer did not leave a comment.

Kevin Coughlin 
Rating:
5.0

Best service anyone could hope for. Great job y’all!

Michael Wilhite 
Rating:
5.0

Customer did not leave a comment.

JANET WALSH 
Rating:
5.0

Customer did not leave a comment.

Al Morra 
Rating:
5.0

Customer did not leave a comment.

James Hermenegildo 
Rating:
5.0

Customer did not leave a comment.

Brittani Hajnasr 
Rating:
5.0

Great service, friendly staff overall great experience.

ROBERT MENEZES 
Rating:
5.0

Customer did not leave a comment.

Theresa DEMARANVILLE 
Rating:
5.0

Customer did not leave a comment.

James Lyman 
Rating:
3.0

I think it's disgusting charging $170 to go from Florida but to return to Florida you charge $662. You are ripping off the consumer.

Sandra Laneau 
Rating:
3.0

Customer did not leave a comment.

Eric Staples II 
Rating:
5.0

Customer did not leave a comment.

Helen Churchill 
Rating:
5.0

I love the after hours drop off via online.

Todd Newman 
Rating:
3.0

I didn't appreciate being called well after I dropped off the equipment. The caller said he was calling about the equipment I rented. I answered, "Yes?" He responded with, "What's up with that?" I had already dropped it off during business hours at the correct location. I don't need someone calling me and asking accusatory questions. This is after the first reservation ended with me refusing a broken trailer with the tongue supported by a stack of wood. I have pictures. I'm not impressed with this latest rental.

PETER CANAVIN 
Rating:
5.0

Customer did not leave a comment.

Jeanne M Taylor 
Rating:
2.0

The front of the cargo van's cab was full of sand, so I had brush what I could out before I started. The Trump 2024 signs all over the business lot also made me uncomfortable.

Jennifer Clinton 
Rating:
3.0

Trailer was dirty when received.

BENJAMIN NASON 
Rating:
5.0

awesome service

Sean Lydon 
Rating:
1.0

Be honest and forward about mileage restrictions,over charges and be accurate on price quotes ,, have contract ready and go over it with the customer instead of giving them the keys and letting them leave before sending email contract

Scott Ryan 
Rating:
5.0

Very helpful staff, quick checkin.

Michael Rivard 
Rating:
4.0

Customer did not leave a comment.

MARILYN BOU 
Rating:
3.0

Customer did not leave a comment.

Robert Patterson 
Rating:
4.0

There was were a number of political items and paraphernalia about that made me uncomfortable doing business there.

john Manning 
Rating:
5.0

Excellent experience!

KATHLEEN GILMORE 
Rating:
5.0

Customer did not leave a comment.

LINDA MASON 
Rating:
5.0

Very friendly and accommodating.

DOUGLAS FOGG 
Rating:
5.0

Customer did not leave a comment.

DONALD BLACKMORE 
Rating:
2.0

Customer did not leave a comment.

Francis Grubelich 
Rating:
5.0

Everything went very well very professional I would go back in a minute

GLEN GILBERT 
Rating:
5.0

Customer did not leave a comment.

JAMES DANNA 
Rating:
5.0

This company was very accommodating go there again everytime

daniel malone 
Rating:
3.0

I was missing the blankets for my Order

Kris Adler 
Rating:
5.0

Customer did not leave a comment.

THOMAS IGOE 
Rating:
4.0

I told an employee that I was dropping off a trailer. No one offered to unhook the trailer for me, so I did it myself. I am not sure this is how a trailer return is supposed to go.

David Howley 
Rating:
4.0

Customer did not leave a comment.

Kelly Crowley 
Rating:
4.0

I didn’t appreciate the amount of Trump campaign signs that were on the property.

ANDREW GROSSE 
Rating:
5.0

very good customer service

FRANCISWAGNE FREITAS 
Rating:
5.0

Customer did not leave a comment.

Mark Lamarr 
Rating:
4.0

picked up rental after hours via uhaul iphone app. 5 furniture were ordered, but were not in the truck - can I get a refund for the furniture pad charge? Cell phine service at that location is only 1 bar , which made the pickip process slow.

David Harrison 
Rating:
5.0

Customer did not leave a comment.

DEREK DRINKWATER 
Rating:
5.0

This location was super easy to work with. Highly reccomend.

william neubert 
Rating:
5.0

Customer did not leave a comment.

Zachary Carpenter 
Rating:
5.0

Customer did not leave a comment.

COSME GABRY 
Rating:
3.0

we dropped off using mobile app.. no personnel were there

Robert Grundstrom 
Rating:
5.0

Customer did not leave a comment.

JEFFREY FLEMING 
Rating:
5.0

Customer did not leave a comment.

MICHAEL POURDIER 
Rating:
5.0

Customer did not leave a comment.

Al Morra 
Rating:
5.0

Great service. Nice and smooth!!

DAVID PETTIGREW 
Rating:
5.0

Customer did not leave a comment.

Patricia Dagg 
Rating:
5.0

The woman I talked to whose name was Brenda was a very kind and helpful person... great experience

richard annadale 
Rating:
3.0

Customer did not leave a comment.

andrew cobb 
Rating:
5.0

Customer did not leave a comment.

Gretchen Crowley 
Rating:
4.0

Why nobody at uhaul is wearing masks. I think should be mandatory for all employees and customers. Regards Mentar Duka

Mentar Duka 
Rating:
5.0

Customer did not leave a comment.

james sampson 
Rating:
5.0

Customer did not leave a comment.

henry senteio 
Rating:
5.0

Most of all, the directions to the pick up location, taken from the U-Haul web site were terrible! We went 10 miles out of our way to get the truck. I never received a "confirmation" email and had to repeatedly call U-Haul to get information I needed. We drove past several U-Haul distributers on our way to get our truck ?! It was un-clear to me how to use the after hours drop off app, so I waited 'till the business was open to drop off. Seems to me that this ordeal should have been much easier than it was. I was told at pick up that the truck had been checked in with a full fuel tank, but when I drove away, the fuel gage read just over 3/4, not a huge deal, but just added to my frustration. The woman at pick up was however wonderful to deal with and understood our frustration. A world wide company being in business for so long should have it's "stuff" together much better than this !!!

CHARLES TRANIELLO 
Rating:
5.0

Every thing was great. We did most of the order on line but the woman at the office let us know she was available if we needed anything.

Patricia Cosgrove 
Rating:
5.0

Customer did not leave a comment.

IRENE TRASK 
Rating:
5.0

I would have rather my trailer been at the location it was supposed to be. 3 miles from my house.. When I got there it became clear Uhaul had failed to get me a trailer. I had to drive an hour to find this location.

joel salgado 
Rating:
5.0

Customer did not leave a comment.

KATELYN DELISLE 
Rating:
5.0

Brenda was very helpful & friendly. She made renting a U-Haul a whole lot easier.

Andrew Murphy 
Rating:
5.0

Got lots of emails from uhaul asking to do online prep for picking up the truck but each time, it said I had done it. So making that easier would be helpful. And in the end using the clerk at the location was far more efficient than doing it online.

donald wilson 
Rating:
3.0

24 hour drop off is very convenient. easy lot to maneuver trailer around.

Mark McLeod 
Rating:
5.0

The online reservation took over 30 minutes to endure.

Brendan Donahue 
No reviews have been submitted for this location.

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